The global AI In Call Center market size was valued at US$ million in 2024 and is forecast to a readjusted size of USD million by 2031 with a CAGR of %during review period.
Call centers are using artificial intelligence to effectively predict consumer behavior, gain insight into customer journeys, and envision their future behavior and reactions to specific actions. The artificial intelligence of the call center is also used for self-service functions to solve the daily interaction and inquiry of customers.
China and the United States are two leaders in AI industry. On the AI 100 list (2022) released by CB Insights, the number of companies in the United States ranks first, with more than 70 companies, followed by the United Kingdom, with 8 companies on the list. China and Canada both holds 5 companies on the list. According to data from the China Academy of Information and Communications Technology, the scale of China"s core artificial intelligence industry reached 楼508 billion in 2022, a year-on-year increase of 18%. From 2013 to November 2022, the cumulative number of patent applications for artificial intelligence inventions in the world reached 729,000, and the cumulative number of applications in China reached 389,000, accounting for 53.4%. However, the Global Artificial Intelligence Innovation Index Report 2021 released by the China Institute of Scientific and Technological Information shows that the overall strength of the United States is still far ahead. The number of artificial intelligence companies in the United States is about 4,670, while China has only 880. China"s data center is less than 1/84 of that of the United States.
This report is a detailed and comprehensive analysis for global AI In Call Center market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2025, are provided.
Key Features:
Global AI In Call Center market size and forecasts, in consumption value ($ Million), 2020-2031
Global AI In Call Center market size and forecasts by region and country, in consumption value ($ Million), 2020-2031
Global AI In Call Center market size and forecasts, by Type and by Application, in consumption value ($ Million), 2020-2031
Global AI In Call Center market shares of main players, in revenue ($ Million), 2020-2025
The Primary Objectives in This Report Are:
To determine the size of the total market opportunity of global and key countries
To assess the growth potential for AI In Call Center
To forecast future growth in each product and end-use market
To assess competitive factors affecting the marketplace
This report profiles key players in the global AI In Call Center market based on the following parameters - company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Artificial Solutions, Conversica, EdgeVerve Systems Limited, Five9, Google, Oracle Corporation, IBM Corporation, Jio Haptik Technologies Limited, Kore.ai, Avaamo, etc.
This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.
Market segmentation
AI In Call Center market is split by Type and by Application. For the period 2020-2031, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type
On-Premise
Cloud-based
Market segment by Application
Intelligent Customer Service Robot
Intelligent Quality Inspection
Intelligent Navigation
Intelligent Analysis
Market segment by players, this report covers
Artificial Solutions
Conversica
EdgeVerve Systems Limited
Five9
Google
Oracle Corporation
IBM Corporation
Jio Haptik Technologies Limited
Kore.ai
Avaamo
NICE Incontact
Avaya
Nuance Communications
Observe.AI
Pypestream
Rulai
Amazon Web Services
SAP SE
Creative Virtual
Smart Action Company
Talkdesk
Twilio
Call Center Studio
Convoso
Artefact
VoiceBase
Inbenta Technologies
EPRO TELECOM
Thrio
Bright Pattern
Market segment by regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia, Italy and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia and Rest of Asia-Pacific)
South America (Brazil, Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe AI In Call Center product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of AI In Call Center, with revenue, gross margin, and global market share of AI In Call Center from 2020 to 2025.
Chapter 3, the AI In Call Center competitive situation, revenue, and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and by Application, with consumption value and growth rate by Type, by Application, from 2020 to 2031
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2020 to 2025.and AI In Call Center market forecast, by regions, by Type and by Application, with consumption value, from 2026 to 2031.
Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of AI In Call Center.
Chapter 13, to describe AI In Call Center research findings and conclusion.
Please Note - This is an on demand report and will be delivered in 2 business days (48 Hours) post payment.
1 Market Overview
1.1 Product Overview and Scope
1.2 Market Estimation Caveats and Base Year
1.3 Classification of AI In Call Center by Type
1.3.1 Overview: Global AI In Call Center Market Size by Type: 2020 Versus 2024 Versus 2031
1.3.2 Global AI In Call Center Consumption Value Market Share by Type in 2024
1.3.3 On-Premise
1.3.4 Cloud-based
1.4 Global AI In Call Center Market by Application
1.4.1 Overview: Global AI In Call Center Market Size by Application: 2020 Versus 2024 Versus 2031
1.4.2 Intelligent Customer Service Robot
1.4.3 Intelligent Quality Inspection
1.4.4 Intelligent Navigation
1.4.5 Intelligent Analysis
1.5 Global AI In Call Center Market Size & Forecast
1.6 Global AI In Call Center Market Size and Forecast by Region
1.6.1 Global AI In Call Center Market Size by Region: 2020 VS 2024 VS 2031
1.6.2 Global AI In Call Center Market Size by Region, (2020-2031)
1.6.3 North America AI In Call Center Market Size and Prospect (2020-2031)
1.6.4 Europe AI In Call Center Market Size and Prospect (2020-2031)
1.6.5 Asia-Pacific AI In Call Center Market Size and Prospect (2020-2031)
1.6.6 South America AI In Call Center Market Size and Prospect (2020-2031)
1.6.7 Middle East & Africa AI In Call Center Market Size and Prospect (2020-2031)
2 Company Profiles
2.1 Artificial Solutions
2.1.1 Artificial Solutions Details
2.1.2 Artificial Solutions Major Business
2.1.3 Artificial Solutions AI In Call Center Product and Solutions
2.1.4 Artificial Solutions AI In Call Center Revenue, Gross Margin and Market Share (2020-2025)
2.1.5 Artificial Solutions Recent Developments and Future Plans
2.2 Conversica
2.2.1 Conversica Details
2.2.2 Conversica Major Business
2.2.3 Conversica AI In Call Center Product and Solutions
2.2.4 Conversica AI In Call Center Revenue, Gross Margin and Market Share (2020-2025)
2.2.5 Conversica Recent Developments and Future Plans
2.3 EdgeVerve Systems Limited
2.3.1 EdgeVerve Systems Limited Details
2.3.2 EdgeVerve Systems Limited Major Business
2.3.3 EdgeVerve Systems Limited AI In Call Center Product and Solutions
2.3.4 EdgeVerve Systems Limited AI In Call Center Revenue, Gross Margin and Market Share (2020-2025)
2.3.5 EdgeVerve Systems Limited Recent Developments and Future Plans
2.4 Five9
2.4.1 Five9 Details
2.4.2 Five9 Major Business
2.4.3 Five9 AI In Call Center Product and Solutions
2.4.4 Five9 AI In Call Center Revenue, Gross Margin and Market Share (2020-2025)
2.4.5 Five9 Recent Developments and Future Plans
2.5 Google
2.5.1 Google Details
2.5.2 Google Major Business
2.5.3 Google AI In Call Center Product and Solutions
2.5.4 Google AI In Call Center Revenue, Gross Margin and Market Share (2020-2025)
2.5.5 Google Recent Developments and Future Plans
2.6 Oracle Corporation
2.6.1 Oracle Corporation Details
2.6.2 Oracle Corporation Major Business
2.6.3 Oracle Corporation AI In Call Center Product and Solutions
2.6.4 Oracle Corporation AI In Call Center Revenue, Gross Margin and Market Share (2020-2025)
2.6.5 Oracle Corporation Recent Developments and Future Plans
2.7 IBM Corporation
2.7.1 IBM Corporation Details
2.7.2 IBM Corporation Major Business
2.7.3 IBM Corporation AI In Call Center Product and Solutions
2.7.4 IBM Corporation AI In Call Center Revenue, Gross Margin and Market Share (2020-2025)
2.7.5 IBM Corporation Recent Developments and Future Plans
2.8 Jio Haptik Technologies Limited
2.8.1 Jio Haptik Technologies Limited Details
2.8.2 Jio Haptik Technologies Limited Major Business
2.8.3 Jio Haptik Technologies Limited AI In Call Center Product and Solutions
2.8.4 Jio Haptik Technologies Limited AI In Call Center Revenue, Gross Margin and Market Share (2020-2025)
2.8.5 Jio Haptik Technologies Limited Recent Developments and Future Plans
2.9 Kore.ai
2.9.1 Kore.ai Details
2.9.2 Kore.ai Major Business
2.9.3 Kore.ai AI In Call Center Product and Solutions
2.9.4 Kore.ai AI In Call Center Revenue, Gross Margin and Market Share (2020-2025)
2.9.5 Kore.ai Recent Developments and Future Plans
2.10 Avaamo
2.10.1 Avaamo Details
2.10.2 Avaamo Major Business
2.10.3 Avaamo AI In Call Center Product and Solutions
2.10.4 Avaamo AI In Call Center Revenue, Gross Margin and Market Share (2020-2025)
2.10.5 Avaamo Recent Developments and Future Plans
2.11 NICE Incontact
2.11.1 NICE Incontact Details
2.11.2 NICE Incontact Major Business
2.11.3 NICE Incontact AI In Call Center Product and Solutions
2.11.4 NICE Incontact AI In Call Center Revenue, Gross Margin and Market Share (2020-2025)
2.11.5 NICE Incontact Recent Developments and Future Plans
2.12 Avaya
2.12.1 Avaya Details
2.12.2 Avaya Major Business
2.12.3 Avaya AI In Call Center Product and Solutions
2.12.4 Avaya AI In Call Center Revenue, Gross Margin and Market Share (2020-2025)
2.12.5 Avaya Recent Developments and Future Plans
2.13 Nuance Communications
2.13.1 Nuance Communications Details
2.13.2 Nuance Communications Major Business
2.13.3 Nuance Communications AI In Call Center Product and Solutions
2.13.4 Nuance Communications AI In Call Center Revenue, Gross Margin and Market Share (2020-2025)
2.13.5 Nuance Communications Recent Developments and Future Plans
2.14 Observe.AI
2.14.1 Observe.AI Details
2.14.2 Observe.AI Major Business
2.14.3 Observe.AI AI In Call Center Product and Solutions
2.14.4 Observe.AI AI In Call Center Revenue, Gross Margin and Market Share (2020-2025)
2.14.5 Observe.AI Recent Developments and Future Plans
2.15 Pypestream
2.15.1 Pypestream Details
2.15.2 Pypestream Major Business
2.15.3 Pypestream AI In Call Center Product and Solutions
2.15.4 Pypestream AI In Call Center Revenue, Gross Margin and Market Share (2020-2025)
2.15.5 Pypestream Recent Developments and Future Plans
2.16 Rulai
2.16.1 Rulai Details
2.16.2 Rulai Major Business
2.16.3 Rulai AI In Call Center Product and Solutions
2.16.4 Rulai AI In Call Center Revenue, Gross Margin and Market Share (2020-2025)
2.16.5 Rulai Recent Developments and Future Plans
2.17 Amazon Web Services
2.17.1 Amazon Web Services Details
2.17.2 Amazon Web Services Major Business
2.17.3 Amazon Web Services AI In Call Center Product and Solutions
2.17.4 Amazon Web Services AI In Call Center Revenue, Gross Margin and Market Share (2020-2025)
2.17.5 Amazon Web Services Recent Developments and Future Plans
2.18 SAP SE
2.18.1 SAP SE Details
2.18.2 SAP SE Major Business
2.18.3 SAP SE AI In Call Center Product and Solutions
2.18.4 SAP SE AI In Call Center Revenue, Gross Margin and Market Share (2020-2025)
2.18.5 SAP SE Recent Developments and Future Plans
2.19 Creative Virtual
2.19.1 Creative Virtual Details
2.19.2 Creative Virtual Major Business
2.19.3 Creative Virtual AI In Call Center Product and Solutions
2.19.4 Creative Virtual AI In Call Center Revenue, Gross Margin and Market Share (2020-2025)
2.19.5 Creative Virtual Recent Developments and Future Plans
2.20 Smart Action Company
2.20.1 Smart Action Company Details
2.20.2 Smart Action Company Major Business
2.20.3 Smart Action Company AI In Call Center Product and Solutions
2.20.4 Smart Action Company AI In Call Center Revenue, Gross Margin and Market Share (2020-2025)
2.20.5 Smart Action Company Recent Developments and Future Plans
2.21 Talkdesk
2.21.1 Talkdesk Details
2.21.2 Talkdesk Major Business
2.21.3 Talkdesk AI In Call Center Product and Solutions
2.21.4 Talkdesk AI In Call Center Revenue, Gross Margin and Market Share (2020-2025)
2.21.5 Talkdesk Recent Developments and Future Plans
2.22 Twilio
2.22.1 Twilio Details
2.22.2 Twilio Major Business
2.22.3 Twilio AI In Call Center Product and Solutions
2.22.4 Twilio AI In Call Center Revenue, Gross Margin and Market Share (2020-2025)
2.22.5 Twilio Recent Developments and Future Plans
2.23 Call Center Studio
2.23.1 Call Center Studio Details
2.23.2 Call Center Studio Major Business
2.23.3 Call Center Studio AI In Call Center Product and Solutions
2.23.4 Call Center Studio AI In Call Center Revenue, Gross Margin and Market Share (2020-2025)
2.23.5 Call Center Studio Recent Developments and Future Plans
2.24 Convoso
2.24.1 Convoso Details
2.24.2 Convoso Major Business
2.24.3 Convoso AI In Call Center Product and Solutions
2.24.4 Convoso AI In Call Center Revenue, Gross Margin and Market Share (2020-2025)
2.24.5 Convoso Recent Developments and Future Plans
2.25 Artefact
2.25.1 Artefact Details
2.25.2 Artefact Major Business
2.25.3 Artefact AI In Call Center Product and Solutions
2.25.4 Artefact AI In Call Center Revenue, Gross Margin and Market Share (2020-2025)
2.25.5 Artefact Recent Developments and Future Plans
2.26 VoiceBase
2.26.1 VoiceBase Details
2.26.2 VoiceBase Major Business
2.26.3 VoiceBase AI In Call Center Product and Solutions
2.26.4 VoiceBase AI In Call Center Revenue, Gross Margin and Market Share (2020-2025)
2.26.5 VoiceBase Recent Developments and Future Plans
2.27 Inbenta Technologies
2.27.1 Inbenta Technologies Details
2.27.2 Inbenta Technologies Major Business
2.27.3 Inbenta Technologies AI In Call Center Product and Solutions
2.27.4 Inbenta Technologies AI In Call Center Revenue, Gross Margin and Market Share (2020-2025)
2.27.5 Inbenta Technologies Recent Developments and Future Plans
2.28 EPRO TELECOM
2.28.1 EPRO TELECOM Details
2.28.2 EPRO TELECOM Major Business
2.28.3 EPRO TELECOM AI In Call Center Product and Solutions
2.28.4 EPRO TELECOM AI In Call Center Revenue, Gross Margin and Market Share (2020-2025)
2.28.5 EPRO TELECOM Recent Developments and Future Plans
2.29 Thrio
2.29.1 Thrio Details
2.29.2 Thrio Major Business
2.29.3 Thrio AI In Call Center Product and Solutions
2.29.4 Thrio AI In Call Center Revenue, Gross Margin and Market Share (2020-2025)
2.29.5 Thrio Recent Developments and Future Plans
2.30 Bright Pattern
2.30.1 Bright Pattern Details
2.30.2 Bright Pattern Major Business
2.30.3 Bright Pattern AI In Call Center Product and Solutions
2.30.4 Bright Pattern AI In Call Center Revenue, Gross Margin and Market Share (2020-2025)
2.30.5 Bright Pattern Recent Developments and Future Plans
3 Market Competition, by Players
3.1 Global AI In Call Center Revenue and Share by Players (2020-2025)
3.2 Market Share Analysis (2024)
3.2.1 Market Share of AI In Call Center by Company Revenue
3.2.2 Top 3 AI In Call Center Players Market Share in 2024
3.2.3 Top 6 AI In Call Center Players Market Share in 2024
3.3 AI In Call Center Market: Overall Company Footprint Analysis
3.3.1 AI In Call Center Market: Region Footprint
3.3.2 AI In Call Center Market: Company Product Type Footprint
3.3.3 AI In Call Center Market: Company Product Application Footprint
3.4 New Market Entrants and Barriers to Market Entry
3.5 Mergers, Acquisition, Agreements, and Collaborations
4 Market Size Segment by Type
4.1 Global AI In Call Center Consumption Value and Market Share by Type (2020-2025)
4.2 Global AI In Call Center Market Forecast by Type (2026-2031)
5 Market Size Segment by Application
5.1 Global AI In Call Center Consumption Value Market Share by Application (2020-2025)
5.2 Global AI In Call Center Market Forecast by Application (2026-2031)
6 North America
6.1 North America AI In Call Center Consumption Value by Type (2020-2031)
6.2 North America AI In Call Center Market Size by Application (2020-2031)
6.3 North America AI In Call Center Market Size by Country
6.3.1 North America AI In Call Center Consumption Value by Country (2020-2031)
6.3.2 United States AI In Call Center Market Size and Forecast (2020-2031)
6.3.3 Canada AI In Call Center Market Size and Forecast (2020-2031)
6.3.4 Mexico AI In Call Center Market Size and Forecast (2020-2031)
7 Europe
7.1 Europe AI In Call Center Consumption Value by Type (2020-2031)
7.2 Europe AI In Call Center Consumption Value by Application (2020-2031)
7.3 Europe AI In Call Center Market Size by Country
7.3.1 Europe AI In Call Center Consumption Value by Country (2020-2031)
7.3.2 Germany AI In Call Center Market Size and Forecast (2020-2031)
7.3.3 France AI In Call Center Market Size and Forecast (2020-2031)
7.3.4 United Kingdom AI In Call Center Market Size and Forecast (2020-2031)
7.3.5 Russia AI In Call Center Market Size and Forecast (2020-2031)
7.3.6 Italy AI In Call Center Market Size and Forecast (2020-2031)
8 Asia-Pacific
8.1 Asia-Pacific AI In Call Center Consumption Value by Type (2020-2031)
8.2 Asia-Pacific AI In Call Center Consumption Value by Application (2020-2031)
8.3 Asia-Pacific AI In Call Center Market Size by Region
8.3.1 Asia-Pacific AI In Call Center Consumption Value by Region (2020-2031)
8.3.2 China AI In Call Center Market Size and Forecast (2020-2031)
8.3.3 Japan AI In Call Center Market Size and Forecast (2020-2031)
8.3.4 South Korea AI In Call Center Market Size and Forecast (2020-2031)
8.3.5 India AI In Call Center Market Size and Forecast (2020-2031)
8.3.6 Southeast Asia AI In Call Center Market Size and Forecast (2020-2031)
8.3.7 Australia AI In Call Center Market Size and Forecast (2020-2031)
9 South America
9.1 South America AI In Call Center Consumption Value by Type (2020-2031)
9.2 South America AI In Call Center Consumption Value by Application (2020-2031)
9.3 South America AI In Call Center Market Size by Country
9.3.1 South America AI In Call Center Consumption Value by Country (2020-2031)
9.3.2 Brazil AI In Call Center Market Size and Forecast (2020-2031)
9.3.3 Argentina AI In Call Center Market Size and Forecast (2020-2031)
10 Middle East & Africa
10.1 Middle East & Africa AI In Call Center Consumption Value by Type (2020-2031)
10.2 Middle East & Africa AI In Call Center Consumption Value by Application (2020-2031)
10.3 Middle East & Africa AI In Call Center Market Size by Country
10.3.1 Middle East & Africa AI In Call Center Consumption Value by Country (2020-2031)
10.3.2 Turkey AI In Call Center Market Size and Forecast (2020-2031)
10.3.3 Saudi Arabia AI In Call Center Market Size and Forecast (2020-2031)
10.3.4 UAE AI In Call Center Market Size and Forecast (2020-2031)
11 Market Dynamics
11.1 AI In Call Center Market Drivers
11.2 AI In Call Center Market Restraints
11.3 AI In Call Center Trends Analysis
11.4 Porters Five Forces Analysis
11.4.1 Threat of New Entrants
11.4.2 Bargaining Power of Suppliers
11.4.3 Bargaining Power of Buyers
11.4.4 Threat of Substitutes
11.4.5 Competitive Rivalry
12 Industry Chain Analysis
12.1 AI In Call Center Industry Chain
12.2 AI In Call Center Upstream Analysis
12.3 AI In Call Center Midstream Analysis
12.4 AI In Call Center Downstream Analysis
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Research Process and Data Source
14.3 Disclaimer
Artificial Solutions
Conversica
EdgeVerve Systems Limited
Five9
Google
Oracle Corporation
IBM Corporation
Jio Haptik Technologies Limited
Kore.ai
Avaamo
NICE Incontact
Avaya
Nuance Communications
Observe.AI
Pypestream
Rulai
Amazon Web Services
SAP SE
Creative Virtual
Smart Action Company
Talkdesk
Twilio
Call Center Studio
Convoso
Artefact
VoiceBase
Inbenta Technologies
EPRO TELECOM
Thrio
Bright Pattern
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*If Applicable.