The global AI Chatbots Software market size was valued at US$ 5334 million in 2024 and is forecast to a readjusted size of USD 23070 million by 2031 with a CAGR of 23.5% during review period.
A chatbot is a software application used to conduct an on-line chat conversation via text or text-to-speech, in lieu of providing direct contact with a live human agent.Designed to convincingly simulate the way a human would behave as a conversational partner, chatbot systems typically require continuous tuning and testing, and many in production remain unable to adequately converse or pass the industry standard Turing test.
China and the United States are two leaders in AI industry. On the AI 100 list (2022) released by CB Insights, the number of companies in the United States ranks first, with more than 70 companies, followed by the United Kingdom, with 8 companies on the list. China and Canada both holds 5 companies on the list. According to data from the China Academy of Information and Communications Technology, the scale of China"s core artificial intelligence industry reached 楼508 billion in 2022, a year-on-year increase of 18%. From 2013 to November 2022, the cumulative number of patent applications for artificial intelligence inventions in the world reached 729,000, and the cumulative number of applications in China reached 389,000, accounting for 53.4%. However, the Global Artificial Intelligence Innovation Index Report 2021 released by the China Institute of Scientific and Technological Information shows that the overall strength of the United States is still far ahead. The number of artificial intelligence companies in the United States is about 4,670, while China has only 880. China"s data center is less than 1/87 of that of the United States.
This report is a detailed and comprehensive analysis for global AI Chatbots Software market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2025, are provided.
Key Features:
Global AI Chatbots Software market size and forecasts, in consumption value ($ Million), 2020-2031
Global AI Chatbots Software market size and forecasts by region and country, in consumption value ($ Million), 2020-2031
Global AI Chatbots Software market size and forecasts, by Type and by Application, in consumption value ($ Million), 2020-2031
Global AI Chatbots Software market shares of main players, in revenue ($ Million), 2020-2025
The Primary Objectives in This Report Are:
To determine the size of the total market opportunity of global and key countries
To assess the growth potential for AI Chatbots Software
To forecast future growth in each product and end-use market
To assess competitive factors affecting the marketplace
This report profiles key players in the global AI Chatbots Software market based on the following parameters - company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include chatbot, HubSpot, Tidio, Freshchat, Drift, Chatfuel, MobileMonkey, Zendesk, Quriobot, Intercom, etc.
This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.
Market segmentation
AI Chatbots Software market is split by Type and by Application. For the period 2020-2031, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type
On-premises
Cloud Based
Market segment by Application
Marketing
Recruitment
Booking
Others
Market segment by players, this report covers
chatbot
HubSpot
Tidio
Freshchat
Drift
Chatfuel
MobileMonkey
Zendesk
Quriobot
Intercom
SnapEngage
Netomi
atSpoke
Dasha AI
SurveySparrow
Replika
Mindsay
Rulai
LivePerson
Inbenta
Vergic
ProProfs
Botsify
Giosg
Activechat
Flow XO
Pandorabots
SnatchBot
Xenioo
Imperson
Crisp
BotUp
Aivo
Genesys
Ada
Market segment by regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia, Italy and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia and Rest of Asia-Pacific)
South America (Brazil, Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe AI Chatbots Software product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of AI Chatbots Software, with revenue, gross margin, and global market share of AI Chatbots Software from 2020 to 2025.
Chapter 3, the AI Chatbots Software competitive situation, revenue, and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and by Application, with consumption value and growth rate by Type, by Application, from 2020 to 2031
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2020 to 2025.and AI Chatbots Software market forecast, by regions, by Type and by Application, with consumption value, from 2026 to 2031.
Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of AI Chatbots Software.
Chapter 13, to describe AI Chatbots Software research findings and conclusion.
Please Note - This is an on demand report and will be delivered in 2 business days (48 Hours) post payment.
1 Market Overview
1.1 Product Overview and Scope
1.2 Market Estimation Caveats and Base Year
1.3 Classification of AI Chatbots Software by Type
1.3.1 Overview: Global AI Chatbots Software Market Size by Type: 2020 Versus 2024 Versus 2031
1.3.2 Global AI Chatbots Software Consumption Value Market Share by Type in 2024
1.3.3 On-premises
1.3.4 Cloud Based
1.4 Global AI Chatbots Software Market by Application
1.4.1 Overview: Global AI Chatbots Software Market Size by Application: 2020 Versus 2024 Versus 2031
1.4.2 Marketing
1.4.3 Recruitment
1.4.4 Booking
1.4.5 Others
1.5 Global AI Chatbots Software Market Size & Forecast
1.6 Global AI Chatbots Software Market Size and Forecast by Region
1.6.1 Global AI Chatbots Software Market Size by Region: 2020 VS 2024 VS 2031
1.6.2 Global AI Chatbots Software Market Size by Region, (2020-2031)
1.6.3 North America AI Chatbots Software Market Size and Prospect (2020-2031)
1.6.4 Europe AI Chatbots Software Market Size and Prospect (2020-2031)
1.6.5 Asia-Pacific AI Chatbots Software Market Size and Prospect (2020-2031)
1.6.6 South America AI Chatbots Software Market Size and Prospect (2020-2031)
1.6.7 Middle East & Africa AI Chatbots Software Market Size and Prospect (2020-2031)
2 Company Profiles
2.1 chatbot
2.1.1 chatbot Details
2.1.2 chatbot Major Business
2.1.3 chatbot AI Chatbots Software Product and Solutions
2.1.4 chatbot AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.1.5 chatbot Recent Developments and Future Plans
2.2 HubSpot
2.2.1 HubSpot Details
2.2.2 HubSpot Major Business
2.2.3 HubSpot AI Chatbots Software Product and Solutions
2.2.4 HubSpot AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.2.5 HubSpot Recent Developments and Future Plans
2.3 Tidio
2.3.1 Tidio Details
2.3.2 Tidio Major Business
2.3.3 Tidio AI Chatbots Software Product and Solutions
2.3.4 Tidio AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.3.5 Tidio Recent Developments and Future Plans
2.4 Freshchat
2.4.1 Freshchat Details
2.4.2 Freshchat Major Business
2.4.3 Freshchat AI Chatbots Software Product and Solutions
2.4.4 Freshchat AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.4.5 Freshchat Recent Developments and Future Plans
2.5 Drift
2.5.1 Drift Details
2.5.2 Drift Major Business
2.5.3 Drift AI Chatbots Software Product and Solutions
2.5.4 Drift AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.5.5 Drift Recent Developments and Future Plans
2.6 Chatfuel
2.6.1 Chatfuel Details
2.6.2 Chatfuel Major Business
2.6.3 Chatfuel AI Chatbots Software Product and Solutions
2.6.4 Chatfuel AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.6.5 Chatfuel Recent Developments and Future Plans
2.7 MobileMonkey
2.7.1 MobileMonkey Details
2.7.2 MobileMonkey Major Business
2.7.3 MobileMonkey AI Chatbots Software Product and Solutions
2.7.4 MobileMonkey AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.7.5 MobileMonkey Recent Developments and Future Plans
2.8 Zendesk
2.8.1 Zendesk Details
2.8.2 Zendesk Major Business
2.8.3 Zendesk AI Chatbots Software Product and Solutions
2.8.4 Zendesk AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.8.5 Zendesk Recent Developments and Future Plans
2.9 Quriobot
2.9.1 Quriobot Details
2.9.2 Quriobot Major Business
2.9.3 Quriobot AI Chatbots Software Product and Solutions
2.9.4 Quriobot AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.9.5 Quriobot Recent Developments and Future Plans
2.10 Intercom
2.10.1 Intercom Details
2.10.2 Intercom Major Business
2.10.3 Intercom AI Chatbots Software Product and Solutions
2.10.4 Intercom AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.10.5 Intercom Recent Developments and Future Plans
2.11 SnapEngage
2.11.1 SnapEngage Details
2.11.2 SnapEngage Major Business
2.11.3 SnapEngage AI Chatbots Software Product and Solutions
2.11.4 SnapEngage AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.11.5 SnapEngage Recent Developments and Future Plans
2.12 Netomi
2.12.1 Netomi Details
2.12.2 Netomi Major Business
2.12.3 Netomi AI Chatbots Software Product and Solutions
2.12.4 Netomi AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.12.5 Netomi Recent Developments and Future Plans
2.13 atSpoke
2.13.1 atSpoke Details
2.13.2 atSpoke Major Business
2.13.3 atSpoke AI Chatbots Software Product and Solutions
2.13.4 atSpoke AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.13.5 atSpoke Recent Developments and Future Plans
2.14 Dasha AI
2.14.1 Dasha AI Details
2.14.2 Dasha AI Major Business
2.14.3 Dasha AI AI Chatbots Software Product and Solutions
2.14.4 Dasha AI AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.14.5 Dasha AI Recent Developments and Future Plans
2.15 SurveySparrow
2.15.1 SurveySparrow Details
2.15.2 SurveySparrow Major Business
2.15.3 SurveySparrow AI Chatbots Software Product and Solutions
2.15.4 SurveySparrow AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.15.5 SurveySparrow Recent Developments and Future Plans
2.16 Replika
2.16.1 Replika Details
2.16.2 Replika Major Business
2.16.3 Replika AI Chatbots Software Product and Solutions
2.16.4 Replika AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.16.5 Replika Recent Developments and Future Plans
2.17 Mindsay
2.17.1 Mindsay Details
2.17.2 Mindsay Major Business
2.17.3 Mindsay AI Chatbots Software Product and Solutions
2.17.4 Mindsay AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.17.5 Mindsay Recent Developments and Future Plans
2.18 Rulai
2.18.1 Rulai Details
2.18.2 Rulai Major Business
2.18.3 Rulai AI Chatbots Software Product and Solutions
2.18.4 Rulai AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.18.5 Rulai Recent Developments and Future Plans
2.19 LivePerson
2.19.1 LivePerson Details
2.19.2 LivePerson Major Business
2.19.3 LivePerson AI Chatbots Software Product and Solutions
2.19.4 LivePerson AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.19.5 LivePerson Recent Developments and Future Plans
2.20 Inbenta
2.20.1 Inbenta Details
2.20.2 Inbenta Major Business
2.20.3 Inbenta AI Chatbots Software Product and Solutions
2.20.4 Inbenta AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.20.5 Inbenta Recent Developments and Future Plans
2.21 Vergic
2.21.1 Vergic Details
2.21.2 Vergic Major Business
2.21.3 Vergic AI Chatbots Software Product and Solutions
2.21.4 Vergic AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.21.5 Vergic Recent Developments and Future Plans
2.22 ProProfs
2.22.1 ProProfs Details
2.22.2 ProProfs Major Business
2.22.3 ProProfs AI Chatbots Software Product and Solutions
2.22.4 ProProfs AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.22.5 ProProfs Recent Developments and Future Plans
2.23 Botsify
2.23.1 Botsify Details
2.23.2 Botsify Major Business
2.23.3 Botsify AI Chatbots Software Product and Solutions
2.23.4 Botsify AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.23.5 Botsify Recent Developments and Future Plans
2.24 Giosg
2.24.1 Giosg Details
2.24.2 Giosg Major Business
2.24.3 Giosg AI Chatbots Software Product and Solutions
2.24.4 Giosg AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.24.5 Giosg Recent Developments and Future Plans
2.25 Activechat
2.25.1 Activechat Details
2.25.2 Activechat Major Business
2.25.3 Activechat AI Chatbots Software Product and Solutions
2.25.4 Activechat AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.25.5 Activechat Recent Developments and Future Plans
2.26 Flow XO
2.26.1 Flow XO Details
2.26.2 Flow XO Major Business
2.26.3 Flow XO AI Chatbots Software Product and Solutions
2.26.4 Flow XO AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.26.5 Flow XO Recent Developments and Future Plans
2.27 Pandorabots
2.27.1 Pandorabots Details
2.27.2 Pandorabots Major Business
2.27.3 Pandorabots AI Chatbots Software Product and Solutions
2.27.4 Pandorabots AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.27.5 Pandorabots Recent Developments and Future Plans
2.28 SnatchBot
2.28.1 SnatchBot Details
2.28.2 SnatchBot Major Business
2.28.3 SnatchBot AI Chatbots Software Product and Solutions
2.28.4 SnatchBot AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.28.5 SnatchBot Recent Developments and Future Plans
2.29 Xenioo
2.29.1 Xenioo Details
2.29.2 Xenioo Major Business
2.29.3 Xenioo AI Chatbots Software Product and Solutions
2.29.4 Xenioo AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.29.5 Xenioo Recent Developments and Future Plans
2.30 Imperson
2.30.1 Imperson Details
2.30.2 Imperson Major Business
2.30.3 Imperson AI Chatbots Software Product and Solutions
2.30.4 Imperson AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.30.5 Imperson Recent Developments and Future Plans
2.31 Crisp
2.31.1 Crisp Details
2.31.2 Crisp Major Business
2.31.3 Crisp AI Chatbots Software Product and Solutions
2.31.4 Crisp AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.31.5 Crisp Recent Developments and Future Plans
2.32 BotUp
2.32.1 BotUp Details
2.32.2 BotUp Major Business
2.32.3 BotUp AI Chatbots Software Product and Solutions
2.32.4 BotUp AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.32.5 BotUp Recent Developments and Future Plans
2.33 Aivo
2.33.1 Aivo Details
2.33.2 Aivo Major Business
2.33.3 Aivo AI Chatbots Software Product and Solutions
2.33.4 Aivo AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.33.5 Aivo Recent Developments and Future Plans
2.34 Genesys
2.34.1 Genesys Details
2.34.2 Genesys Major Business
2.34.3 Genesys AI Chatbots Software Product and Solutions
2.34.4 Genesys AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.34.5 Genesys Recent Developments and Future Plans
2.35 Ada
2.35.1 Ada Details
2.35.2 Ada Major Business
2.35.3 Ada AI Chatbots Software Product and Solutions
2.35.4 Ada AI Chatbots Software Revenue, Gross Margin and Market Share (2020-2025)
2.35.5 Ada Recent Developments and Future Plans
3 Market Competition, by Players
3.1 Global AI Chatbots Software Revenue and Share by Players (2020-2025)
3.2 Market Share Analysis (2024)
3.2.1 Market Share of AI Chatbots Software by Company Revenue
3.2.2 Top 3 AI Chatbots Software Players Market Share in 2024
3.2.3 Top 6 AI Chatbots Software Players Market Share in 2024
3.3 AI Chatbots Software Market: Overall Company Footprint Analysis
3.3.1 AI Chatbots Software Market: Region Footprint
3.3.2 AI Chatbots Software Market: Company Product Type Footprint
3.3.3 AI Chatbots Software Market: Company Product Application Footprint
3.4 New Market Entrants and Barriers to Market Entry
3.5 Mergers, Acquisition, Agreements, and Collaborations
4 Market Size Segment by Type
4.1 Global AI Chatbots Software Consumption Value and Market Share by Type (2020-2025)
4.2 Global AI Chatbots Software Market Forecast by Type (2026-2031)
5 Market Size Segment by Application
5.1 Global AI Chatbots Software Consumption Value Market Share by Application (2020-2025)
5.2 Global AI Chatbots Software Market Forecast by Application (2026-2031)
6 North America
6.1 North America AI Chatbots Software Consumption Value by Type (2020-2031)
6.2 North America AI Chatbots Software Market Size by Application (2020-2031)
6.3 North America AI Chatbots Software Market Size by Country
6.3.1 North America AI Chatbots Software Consumption Value by Country (2020-2031)
6.3.2 United States AI Chatbots Software Market Size and Forecast (2020-2031)
6.3.3 Canada AI Chatbots Software Market Size and Forecast (2020-2031)
6.3.4 Mexico AI Chatbots Software Market Size and Forecast (2020-2031)
7 Europe
7.1 Europe AI Chatbots Software Consumption Value by Type (2020-2031)
7.2 Europe AI Chatbots Software Consumption Value by Application (2020-2031)
7.3 Europe AI Chatbots Software Market Size by Country
7.3.1 Europe AI Chatbots Software Consumption Value by Country (2020-2031)
7.3.2 Germany AI Chatbots Software Market Size and Forecast (2020-2031)
7.3.3 France AI Chatbots Software Market Size and Forecast (2020-2031)
7.3.4 United Kingdom AI Chatbots Software Market Size and Forecast (2020-2031)
7.3.5 Russia AI Chatbots Software Market Size and Forecast (2020-2031)
7.3.6 Italy AI Chatbots Software Market Size and Forecast (2020-2031)
8 Asia-Pacific
8.1 Asia-Pacific AI Chatbots Software Consumption Value by Type (2020-2031)
8.2 Asia-Pacific AI Chatbots Software Consumption Value by Application (2020-2031)
8.3 Asia-Pacific AI Chatbots Software Market Size by Region
8.3.1 Asia-Pacific AI Chatbots Software Consumption Value by Region (2020-2031)
8.3.2 China AI Chatbots Software Market Size and Forecast (2020-2031)
8.3.3 Japan AI Chatbots Software Market Size and Forecast (2020-2031)
8.3.4 South Korea AI Chatbots Software Market Size and Forecast (2020-2031)
8.3.5 India AI Chatbots Software Market Size and Forecast (2020-2031)
8.3.6 Southeast Asia AI Chatbots Software Market Size and Forecast (2020-2031)
8.3.7 Australia AI Chatbots Software Market Size and Forecast (2020-2031)
9 South America
9.1 South America AI Chatbots Software Consumption Value by Type (2020-2031)
9.2 South America AI Chatbots Software Consumption Value by Application (2020-2031)
9.3 South America AI Chatbots Software Market Size by Country
9.3.1 South America AI Chatbots Software Consumption Value by Country (2020-2031)
9.3.2 Brazil AI Chatbots Software Market Size and Forecast (2020-2031)
9.3.3 Argentina AI Chatbots Software Market Size and Forecast (2020-2031)
10 Middle East & Africa
10.1 Middle East & Africa AI Chatbots Software Consumption Value by Type (2020-2031)
10.2 Middle East & Africa AI Chatbots Software Consumption Value by Application (2020-2031)
10.3 Middle East & Africa AI Chatbots Software Market Size by Country
10.3.1 Middle East & Africa AI Chatbots Software Consumption Value by Country (2020-2031)
10.3.2 Turkey AI Chatbots Software Market Size and Forecast (2020-2031)
10.3.3 Saudi Arabia AI Chatbots Software Market Size and Forecast (2020-2031)
10.3.4 UAE AI Chatbots Software Market Size and Forecast (2020-2031)
11 Market Dynamics
11.1 AI Chatbots Software Market Drivers
11.2 AI Chatbots Software Market Restraints
11.3 AI Chatbots Software Trends Analysis
11.4 Porters Five Forces Analysis
11.4.1 Threat of New Entrants
11.4.2 Bargaining Power of Suppliers
11.4.3 Bargaining Power of Buyers
11.4.4 Threat of Substitutes
11.4.5 Competitive Rivalry
12 Industry Chain Analysis
12.1 AI Chatbots Software Industry Chain
12.2 AI Chatbots Software Upstream Analysis
12.3 AI Chatbots Software Midstream Analysis
12.4 AI Chatbots Software Downstream Analysis
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Research Process and Data Source
14.3 Disclaimer
chatbot
HubSpot
Tidio
Freshchat
Drift
Chatfuel
MobileMonkey
Zendesk
Quriobot
Intercom
SnapEngage
Netomi
atSpoke
Dasha AI
SurveySparrow
Replika
Mindsay
Rulai
LivePerson
Inbenta
Vergic
ProProfs
Botsify
Giosg
Activechat
Flow XO
Pandorabots
SnatchBot
Xenioo
Imperson
Crisp
BotUp
Aivo
Genesys
Ada
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*If Applicable.