The global AI in Customer Service market size was valued at US$ million in 2024 and is forecast to a readjusted size of USD million by 2031 with a CAGR of %during review period.
China and the United States are two leaders in AI industry. On the AI 100 list (2022) released by CB Insights, the number of companies in the United States ranks first, with more than 70 companies, followed by the United Kingdom, with 8 companies on the list. China and Canada both holds 5 companies on the list. According to data from the China Academy of Information and Communications Technology, the scale of China"s core artificial intelligence industry reached 楼508 billion in 2022, a year-on-year increase of 18%. From 2013 to November 2022, the cumulative number of patent applications for artificial intelligence inventions in the world reached 729,000, and the cumulative number of applications in China reached 389,000, accounting for 53.4%. However, the Global Artificial Intelligence Innovation Index Report 2021 released by the China Institute of Scientific and Technological Information shows that the overall strength of the United States is still far ahead. The number of artificial intelligence companies in the United States is about 4,670, while China has only 880. China"s data center is less than 1/35 of that of the United States.
This report is a detailed and comprehensive analysis for global AI in Customer Service market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2025, are provided.
Key Features:
Global AI in Customer Service market size and forecasts, in consumption value ($ Million), 2020-2031
Global AI in Customer Service market size and forecasts by region and country, in consumption value ($ Million), 2020-2031
Global AI in Customer Service market size and forecasts, by Type and by Application, in consumption value ($ Million), 2020-2031
Global AI in Customer Service market shares of main players, in revenue ($ Million), 2020-2025
The Primary Objectives in This Report Are:
To determine the size of the total market opportunity of global and key countries
To assess the growth potential for AI in Customer Service
To forecast future growth in each product and end-use market
To assess competitive factors affecting the marketplace
This report profiles key players in the global AI in Customer Service market based on the following parameters - company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include IBM, Ant Group, Chatra, ClickDesk, Freshworks, Huawei, Kayako, LivePerson, Olark, Provide Support, etc.
This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.
Market segmentation
AI in Customer Service market is split by Type and by Application. For the period 2020-2031, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type
On-Premise
Cloud-Based
Market segment by Application
Business to Business (B2B)
Business to Customer (B2C)
Others
Market segment by players, this report covers
IBM
Ant Group
Chatra
ClickDesk
Freshworks
Huawei
Kayako
LivePerson
Olark
Provide Support
Salesforce Essentials
SnapEngage
Solvvy
Tidio
Udesk
Userlike
Market segment by regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia, Italy and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia and Rest of Asia-Pacific)
South America (Brazil, Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe AI in Customer Service product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of AI in Customer Service, with revenue, gross margin, and global market share of AI in Customer Service from 2020 to 2025.
Chapter 3, the AI in Customer Service competitive situation, revenue, and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and by Application, with consumption value and growth rate by Type, by Application, from 2020 to 2031
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2020 to 2025.and AI in Customer Service market forecast, by regions, by Type and by Application, with consumption value, from 2026 to 2031.
Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of AI in Customer Service.
Chapter 13, to describe AI in Customer Service research findings and conclusion.
Please Note - This is an on demand report and will be delivered in 2 business days (48 Hours) post payment.
1 Market Overview
1.1 Product Overview and Scope
1.2 Market Estimation Caveats and Base Year
1.3 Classification of AI in Customer Service by Type
1.3.1 Overview: Global AI in Customer Service Market Size by Type: 2020 Versus 2024 Versus 2031
1.3.2 Global AI in Customer Service Consumption Value Market Share by Type in 2024
1.3.3 On-Premise
1.3.4 Cloud-Based
1.4 Global AI in Customer Service Market by Application
1.4.1 Overview: Global AI in Customer Service Market Size by Application: 2020 Versus 2024 Versus 2031
1.4.2 Business to Business (B2B)
1.4.3 Business to Customer (B2C)
1.4.4 Others
1.5 Global AI in Customer Service Market Size & Forecast
1.6 Global AI in Customer Service Market Size and Forecast by Region
1.6.1 Global AI in Customer Service Market Size by Region: 2020 VS 2024 VS 2031
1.6.2 Global AI in Customer Service Market Size by Region, (2020-2031)
1.6.3 North America AI in Customer Service Market Size and Prospect (2020-2031)
1.6.4 Europe AI in Customer Service Market Size and Prospect (2020-2031)
1.6.5 Asia-Pacific AI in Customer Service Market Size and Prospect (2020-2031)
1.6.6 South America AI in Customer Service Market Size and Prospect (2020-2031)
1.6.7 Middle East & Africa AI in Customer Service Market Size and Prospect (2020-2031)
2 Company Profiles
2.1 IBM
2.1.1 IBM Details
2.1.2 IBM Major Business
2.1.3 IBM AI in Customer Service Product and Solutions
2.1.4 IBM AI in Customer Service Revenue, Gross Margin and Market Share (2020-2025)
2.1.5 IBM Recent Developments and Future Plans
2.2 Ant Group
2.2.1 Ant Group Details
2.2.2 Ant Group Major Business
2.2.3 Ant Group AI in Customer Service Product and Solutions
2.2.4 Ant Group AI in Customer Service Revenue, Gross Margin and Market Share (2020-2025)
2.2.5 Ant Group Recent Developments and Future Plans
2.3 Chatra
2.3.1 Chatra Details
2.3.2 Chatra Major Business
2.3.3 Chatra AI in Customer Service Product and Solutions
2.3.4 Chatra AI in Customer Service Revenue, Gross Margin and Market Share (2020-2025)
2.3.5 Chatra Recent Developments and Future Plans
2.4 ClickDesk
2.4.1 ClickDesk Details
2.4.2 ClickDesk Major Business
2.4.3 ClickDesk AI in Customer Service Product and Solutions
2.4.4 ClickDesk AI in Customer Service Revenue, Gross Margin and Market Share (2020-2025)
2.4.5 ClickDesk Recent Developments and Future Plans
2.5 Freshworks
2.5.1 Freshworks Details
2.5.2 Freshworks Major Business
2.5.3 Freshworks AI in Customer Service Product and Solutions
2.5.4 Freshworks AI in Customer Service Revenue, Gross Margin and Market Share (2020-2025)
2.5.5 Freshworks Recent Developments and Future Plans
2.6 Huawei
2.6.1 Huawei Details
2.6.2 Huawei Major Business
2.6.3 Huawei AI in Customer Service Product and Solutions
2.6.4 Huawei AI in Customer Service Revenue, Gross Margin and Market Share (2020-2025)
2.6.5 Huawei Recent Developments and Future Plans
2.7 Kayako
2.7.1 Kayako Details
2.7.2 Kayako Major Business
2.7.3 Kayako AI in Customer Service Product and Solutions
2.7.4 Kayako AI in Customer Service Revenue, Gross Margin and Market Share (2020-2025)
2.7.5 Kayako Recent Developments and Future Plans
2.8 LivePerson
2.8.1 LivePerson Details
2.8.2 LivePerson Major Business
2.8.3 LivePerson AI in Customer Service Product and Solutions
2.8.4 LivePerson AI in Customer Service Revenue, Gross Margin and Market Share (2020-2025)
2.8.5 LivePerson Recent Developments and Future Plans
2.9 Olark
2.9.1 Olark Details
2.9.2 Olark Major Business
2.9.3 Olark AI in Customer Service Product and Solutions
2.9.4 Olark AI in Customer Service Revenue, Gross Margin and Market Share (2020-2025)
2.9.5 Olark Recent Developments and Future Plans
2.10 Provide Support
2.10.1 Provide Support Details
2.10.2 Provide Support Major Business
2.10.3 Provide Support AI in Customer Service Product and Solutions
2.10.4 Provide Support AI in Customer Service Revenue, Gross Margin and Market Share (2020-2025)
2.10.5 Provide Support Recent Developments and Future Plans
2.11 Salesforce Essentials
2.11.1 Salesforce Essentials Details
2.11.2 Salesforce Essentials Major Business
2.11.3 Salesforce Essentials AI in Customer Service Product and Solutions
2.11.4 Salesforce Essentials AI in Customer Service Revenue, Gross Margin and Market Share (2020-2025)
2.11.5 Salesforce Essentials Recent Developments and Future Plans
2.12 SnapEngage
2.12.1 SnapEngage Details
2.12.2 SnapEngage Major Business
2.12.3 SnapEngage AI in Customer Service Product and Solutions
2.12.4 SnapEngage AI in Customer Service Revenue, Gross Margin and Market Share (2020-2025)
2.12.5 SnapEngage Recent Developments and Future Plans
2.13 Solvvy
2.13.1 Solvvy Details
2.13.2 Solvvy Major Business
2.13.3 Solvvy AI in Customer Service Product and Solutions
2.13.4 Solvvy AI in Customer Service Revenue, Gross Margin and Market Share (2020-2025)
2.13.5 Solvvy Recent Developments and Future Plans
2.14 Tidio
2.14.1 Tidio Details
2.14.2 Tidio Major Business
2.14.3 Tidio AI in Customer Service Product and Solutions
2.14.4 Tidio AI in Customer Service Revenue, Gross Margin and Market Share (2020-2025)
2.14.5 Tidio Recent Developments and Future Plans
2.15 Udesk
2.15.1 Udesk Details
2.15.2 Udesk Major Business
2.15.3 Udesk AI in Customer Service Product and Solutions
2.15.4 Udesk AI in Customer Service Revenue, Gross Margin and Market Share (2020-2025)
2.15.5 Udesk Recent Developments and Future Plans
2.16 Userlike
2.16.1 Userlike Details
2.16.2 Userlike Major Business
2.16.3 Userlike AI in Customer Service Product and Solutions
2.16.4 Userlike AI in Customer Service Revenue, Gross Margin and Market Share (2020-2025)
2.16.5 Userlike Recent Developments and Future Plans
3 Market Competition, by Players
3.1 Global AI in Customer Service Revenue and Share by Players (2020-2025)
3.2 Market Share Analysis (2024)
3.2.1 Market Share of AI in Customer Service by Company Revenue
3.2.2 Top 3 AI in Customer Service Players Market Share in 2024
3.2.3 Top 6 AI in Customer Service Players Market Share in 2024
3.3 AI in Customer Service Market: Overall Company Footprint Analysis
3.3.1 AI in Customer Service Market: Region Footprint
3.3.2 AI in Customer Service Market: Company Product Type Footprint
3.3.3 AI in Customer Service Market: Company Product Application Footprint
3.4 New Market Entrants and Barriers to Market Entry
3.5 Mergers, Acquisition, Agreements, and Collaborations
4 Market Size Segment by Type
4.1 Global AI in Customer Service Consumption Value and Market Share by Type (2020-2025)
4.2 Global AI in Customer Service Market Forecast by Type (2026-2031)
5 Market Size Segment by Application
5.1 Global AI in Customer Service Consumption Value Market Share by Application (2020-2025)
5.2 Global AI in Customer Service Market Forecast by Application (2026-2031)
6 North America
6.1 North America AI in Customer Service Consumption Value by Type (2020-2031)
6.2 North America AI in Customer Service Market Size by Application (2020-2031)
6.3 North America AI in Customer Service Market Size by Country
6.3.1 North America AI in Customer Service Consumption Value by Country (2020-2031)
6.3.2 United States AI in Customer Service Market Size and Forecast (2020-2031)
6.3.3 Canada AI in Customer Service Market Size and Forecast (2020-2031)
6.3.4 Mexico AI in Customer Service Market Size and Forecast (2020-2031)
7 Europe
7.1 Europe AI in Customer Service Consumption Value by Type (2020-2031)
7.2 Europe AI in Customer Service Consumption Value by Application (2020-2031)
7.3 Europe AI in Customer Service Market Size by Country
7.3.1 Europe AI in Customer Service Consumption Value by Country (2020-2031)
7.3.2 Germany AI in Customer Service Market Size and Forecast (2020-2031)
7.3.3 France AI in Customer Service Market Size and Forecast (2020-2031)
7.3.4 United Kingdom AI in Customer Service Market Size and Forecast (2020-2031)
7.3.5 Russia AI in Customer Service Market Size and Forecast (2020-2031)
7.3.6 Italy AI in Customer Service Market Size and Forecast (2020-2031)
8 Asia-Pacific
8.1 Asia-Pacific AI in Customer Service Consumption Value by Type (2020-2031)
8.2 Asia-Pacific AI in Customer Service Consumption Value by Application (2020-2031)
8.3 Asia-Pacific AI in Customer Service Market Size by Region
8.3.1 Asia-Pacific AI in Customer Service Consumption Value by Region (2020-2031)
8.3.2 China AI in Customer Service Market Size and Forecast (2020-2031)
8.3.3 Japan AI in Customer Service Market Size and Forecast (2020-2031)
8.3.4 South Korea AI in Customer Service Market Size and Forecast (2020-2031)
8.3.5 India AI in Customer Service Market Size and Forecast (2020-2031)
8.3.6 Southeast Asia AI in Customer Service Market Size and Forecast (2020-2031)
8.3.7 Australia AI in Customer Service Market Size and Forecast (2020-2031)
9 South America
9.1 South America AI in Customer Service Consumption Value by Type (2020-2031)
9.2 South America AI in Customer Service Consumption Value by Application (2020-2031)
9.3 South America AI in Customer Service Market Size by Country
9.3.1 South America AI in Customer Service Consumption Value by Country (2020-2031)
9.3.2 Brazil AI in Customer Service Market Size and Forecast (2020-2031)
9.3.3 Argentina AI in Customer Service Market Size and Forecast (2020-2031)
10 Middle East & Africa
10.1 Middle East & Africa AI in Customer Service Consumption Value by Type (2020-2031)
10.2 Middle East & Africa AI in Customer Service Consumption Value by Application (2020-2031)
10.3 Middle East & Africa AI in Customer Service Market Size by Country
10.3.1 Middle East & Africa AI in Customer Service Consumption Value by Country (2020-2031)
10.3.2 Turkey AI in Customer Service Market Size and Forecast (2020-2031)
10.3.3 Saudi Arabia AI in Customer Service Market Size and Forecast (2020-2031)
10.3.4 UAE AI in Customer Service Market Size and Forecast (2020-2031)
11 Market Dynamics
11.1 AI in Customer Service Market Drivers
11.2 AI in Customer Service Market Restraints
11.3 AI in Customer Service Trends Analysis
11.4 Porters Five Forces Analysis
11.4.1 Threat of New Entrants
11.4.2 Bargaining Power of Suppliers
11.4.3 Bargaining Power of Buyers
11.4.4 Threat of Substitutes
11.4.5 Competitive Rivalry
12 Industry Chain Analysis
12.1 AI in Customer Service Industry Chain
12.2 AI in Customer Service Upstream Analysis
12.3 AI in Customer Service Midstream Analysis
12.4 AI in Customer Service Downstream Analysis
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Research Process and Data Source
14.3 Disclaimer
IBM
Ant Group
Chatra
ClickDesk
Freshworks
Huawei
Kayako
LivePerson
Olark
Provide Support
Salesforce Essentials
SnapEngage
Solvvy
Tidio
Udesk
Userlike
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*If Applicable.