The global Call Center Artificial Intelligence (AI) market size was valued at US$ million in 2024 and is forecast to a readjusted size of USD million by 2031 with a CAGR of %during review period.
Call centers are increasingly deploying AI-powered virtual assistants, also known as chatbots or voicebots, to handle routine customer inquiries and provide quick resolutions. Integrating AI capabilities with CRM systems enables call center agents to access customer data and historical interactions, improving personalized customer service. AI-driven voice analytics and sentiment analysis tools help call centers monitor customer conversations for sentiment and identify potential issues or opportunities for improvement.
This report is a detailed and comprehensive analysis for global Call Center Artificial Intelligence (AI) market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2025, are provided.
Key Features:
Global Call Center Artificial Intelligence (AI) market size and forecasts, in consumption value ($ Million), 2020-2031
Global Call Center Artificial Intelligence (AI) market size and forecasts by region and country, in consumption value ($ Million), 2020-2031
Global Call Center Artificial Intelligence (AI) market size and forecasts, by Type and by Application, in consumption value ($ Million), 2020-2031
Global Call Center Artificial Intelligence (AI) market shares of main players, in revenue ($ Million), 2020-2025
The Primary Objectives in This Report Are:
To determine the size of the total market opportunity of global and key countries
To assess the growth potential for Call Center Artificial Intelligence (AI)
To forecast future growth in each product and end-use market
To assess competitive factors affecting the marketplace
This report profiles key players in the global Call Center Artificial Intelligence (AI) market based on the following parameters - company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Oracle, IBM, RACKSPACE TECHNOLOGY, Microsoft, Vmware, Dell, Redcentric, Google, Cisco Systems, Red Hat, etc.
This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.
Market segmentation
Call Center Artificial Intelligence (AI) market is split by Type and by Application. For the period 2020-2031, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type
Conversational Artificial Intelligence
Interactive Voice Response
Others
Market segment by Application
SME
Large Enterprises
Market segment by players, this report covers
Oracle
IBM
RACKSPACE TECHNOLOGY
Microsoft
Vmware
Dell
Redcentric
Google
Cisco Systems
Red Hat
Getronics
Hewlett Packard Enterprise Development
CenturyLink
NEC Corporation
Joyent
AT&T Intellectual Property
Citrix Systems
NTT DATA Corporation
Five9
Genesys
LivePerson
NICE inContact
Talkdesk
Zendesk
Cognigy
IBM Watson
SmartAction
Verint Systems
Market segment by regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia, Italy and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia and Rest of Asia-Pacific)
South America (Brazil, Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Call Center Artificial Intelligence (AI) product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Call Center Artificial Intelligence (AI), with revenue, gross margin, and global market share of Call Center Artificial Intelligence (AI) from 2020 to 2025.
Chapter 3, the Call Center Artificial Intelligence (AI) competitive situation, revenue, and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and by Application, with consumption value and growth rate by Type, by Application, from 2020 to 2031
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2020 to 2025.and Call Center Artificial Intelligence (AI) market forecast, by regions, by Type and by Application, with consumption value, from 2026 to 2031.
Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Call Center Artificial Intelligence (AI).
Chapter 13, to describe Call Center Artificial Intelligence (AI) research findings and conclusion.
Please Note - This is an on demand report and will be delivered in 2 business days (48 Hours) post payment.
1 Market Overview
1.1 Product Overview and Scope
1.2 Market Estimation Caveats and Base Year
1.3 Classification of Call Center Artificial Intelligence (AI) by Type
1.3.1 Overview: Global Call Center Artificial Intelligence (AI) Market Size by Type: 2020 Versus 2024 Versus 2031
1.3.2 Global Call Center Artificial Intelligence (AI) Consumption Value Market Share by Type in 2024
1.3.3 Conversational Artificial Intelligence
1.3.4 Interactive Voice Response
1.3.5 Others
1.4 Global Call Center Artificial Intelligence (AI) Market by Application
1.4.1 Overview: Global Call Center Artificial Intelligence (AI) Market Size by Application: 2020 Versus 2024 Versus 2031
1.4.2 SME
1.4.3 Large Enterprises
1.5 Global Call Center Artificial Intelligence (AI) Market Size & Forecast
1.6 Global Call Center Artificial Intelligence (AI) Market Size and Forecast by Region
1.6.1 Global Call Center Artificial Intelligence (AI) Market Size by Region: 2020 VS 2024 VS 2031
1.6.2 Global Call Center Artificial Intelligence (AI) Market Size by Region, (2020-2031)
1.6.3 North America Call Center Artificial Intelligence (AI) Market Size and Prospect (2020-2031)
1.6.4 Europe Call Center Artificial Intelligence (AI) Market Size and Prospect (2020-2031)
1.6.5 Asia-Pacific Call Center Artificial Intelligence (AI) Market Size and Prospect (2020-2031)
1.6.6 South America Call Center Artificial Intelligence (AI) Market Size and Prospect (2020-2031)
1.6.7 Middle East & Africa Call Center Artificial Intelligence (AI) Market Size and Prospect (2020-2031)
2 Company Profiles
2.1 Oracle
2.1.1 Oracle Details
2.1.2 Oracle Major Business
2.1.3 Oracle Call Center Artificial Intelligence (AI) Product and Solutions
2.1.4 Oracle Call Center Artificial Intelligence (AI) Revenue, Gross Margin and Market Share (2020-2025)
2.1.5 Oracle Recent Developments and Future Plans
2.2 IBM
2.2.1 IBM Details
2.2.2 IBM Major Business
2.2.3 IBM Call Center Artificial Intelligence (AI) Product and Solutions
2.2.4 IBM Call Center Artificial Intelligence (AI) Revenue, Gross Margin and Market Share (2020-2025)
2.2.5 IBM Recent Developments and Future Plans
2.3 RACKSPACE TECHNOLOGY
2.3.1 RACKSPACE TECHNOLOGY Details
2.3.2 RACKSPACE TECHNOLOGY Major Business
2.3.3 RACKSPACE TECHNOLOGY Call Center Artificial Intelligence (AI) Product and Solutions
2.3.4 RACKSPACE TECHNOLOGY Call Center Artificial Intelligence (AI) Revenue, Gross Margin and Market Share (2020-2025)
2.3.5 RACKSPACE TECHNOLOGY Recent Developments and Future Plans
2.4 Microsoft
2.4.1 Microsoft Details
2.4.2 Microsoft Major Business
2.4.3 Microsoft Call Center Artificial Intelligence (AI) Product and Solutions
2.4.4 Microsoft Call Center Artificial Intelligence (AI) Revenue, Gross Margin and Market Share (2020-2025)
2.4.5 Microsoft Recent Developments and Future Plans
2.5 Vmware
2.5.1 Vmware Details
2.5.2 Vmware Major Business
2.5.3 Vmware Call Center Artificial Intelligence (AI) Product and Solutions
2.5.4 Vmware Call Center Artificial Intelligence (AI) Revenue, Gross Margin and Market Share (2020-2025)
2.5.5 Vmware Recent Developments and Future Plans
2.6 Dell
2.6.1 Dell Details
2.6.2 Dell Major Business
2.6.3 Dell Call Center Artificial Intelligence (AI) Product and Solutions
2.6.4 Dell Call Center Artificial Intelligence (AI) Revenue, Gross Margin and Market Share (2020-2025)
2.6.5 Dell Recent Developments and Future Plans
2.7 Redcentric
2.7.1 Redcentric Details
2.7.2 Redcentric Major Business
2.7.3 Redcentric Call Center Artificial Intelligence (AI) Product and Solutions
2.7.4 Redcentric Call Center Artificial Intelligence (AI) Revenue, Gross Margin and Market Share (2020-2025)
2.7.5 Redcentric Recent Developments and Future Plans
2.8 Google
2.8.1 Google Details
2.8.2 Google Major Business
2.8.3 Google Call Center Artificial Intelligence (AI) Product and Solutions
2.8.4 Google Call Center Artificial Intelligence (AI) Revenue, Gross Margin and Market Share (2020-2025)
2.8.5 Google Recent Developments and Future Plans
2.9 Cisco Systems
2.9.1 Cisco Systems Details
2.9.2 Cisco Systems Major Business
2.9.3 Cisco Systems Call Center Artificial Intelligence (AI) Product and Solutions
2.9.4 Cisco Systems Call Center Artificial Intelligence (AI) Revenue, Gross Margin and Market Share (2020-2025)
2.9.5 Cisco Systems Recent Developments and Future Plans
2.10 Red Hat
2.10.1 Red Hat Details
2.10.2 Red Hat Major Business
2.10.3 Red Hat Call Center Artificial Intelligence (AI) Product and Solutions
2.10.4 Red Hat Call Center Artificial Intelligence (AI) Revenue, Gross Margin and Market Share (2020-2025)
2.10.5 Red Hat Recent Developments and Future Plans
2.11 Getronics
2.11.1 Getronics Details
2.11.2 Getronics Major Business
2.11.3 Getronics Call Center Artificial Intelligence (AI) Product and Solutions
2.11.4 Getronics Call Center Artificial Intelligence (AI) Revenue, Gross Margin and Market Share (2020-2025)
2.11.5 Getronics Recent Developments and Future Plans
2.12 Hewlett Packard Enterprise Development
2.12.1 Hewlett Packard Enterprise Development Details
2.12.2 Hewlett Packard Enterprise Development Major Business
2.12.3 Hewlett Packard Enterprise Development Call Center Artificial Intelligence (AI) Product and Solutions
2.12.4 Hewlett Packard Enterprise Development Call Center Artificial Intelligence (AI) Revenue, Gross Margin and Market Share (2020-2025)
2.12.5 Hewlett Packard Enterprise Development Recent Developments and Future Plans
2.13 CenturyLink
2.13.1 CenturyLink Details
2.13.2 CenturyLink Major Business
2.13.3 CenturyLink Call Center Artificial Intelligence (AI) Product and Solutions
2.13.4 CenturyLink Call Center Artificial Intelligence (AI) Revenue, Gross Margin and Market Share (2020-2025)
2.13.5 CenturyLink Recent Developments and Future Plans
2.14 NEC Corporation
2.14.1 NEC Corporation Details
2.14.2 NEC Corporation Major Business
2.14.3 NEC Corporation Call Center Artificial Intelligence (AI) Product and Solutions
2.14.4 NEC Corporation Call Center Artificial Intelligence (AI) Revenue, Gross Margin and Market Share (2020-2025)
2.14.5 NEC Corporation Recent Developments and Future Plans
2.15 Joyent
2.15.1 Joyent Details
2.15.2 Joyent Major Business
2.15.3 Joyent Call Center Artificial Intelligence (AI) Product and Solutions
2.15.4 Joyent Call Center Artificial Intelligence (AI) Revenue, Gross Margin and Market Share (2020-2025)
2.15.5 Joyent Recent Developments and Future Plans
2.16 AT&T Intellectual Property
2.16.1 AT&T Intellectual Property Details
2.16.2 AT&T Intellectual Property Major Business
2.16.3 AT&T Intellectual Property Call Center Artificial Intelligence (AI) Product and Solutions
2.16.4 AT&T Intellectual Property Call Center Artificial Intelligence (AI) Revenue, Gross Margin and Market Share (2020-2025)
2.16.5 AT&T Intellectual Property Recent Developments and Future Plans
2.17 Citrix Systems
2.17.1 Citrix Systems Details
2.17.2 Citrix Systems Major Business
2.17.3 Citrix Systems Call Center Artificial Intelligence (AI) Product and Solutions
2.17.4 Citrix Systems Call Center Artificial Intelligence (AI) Revenue, Gross Margin and Market Share (2020-2025)
2.17.5 Citrix Systems Recent Developments and Future Plans
2.18 NTT DATA Corporation
2.18.1 NTT DATA Corporation Details
2.18.2 NTT DATA Corporation Major Business
2.18.3 NTT DATA Corporation Call Center Artificial Intelligence (AI) Product and Solutions
2.18.4 NTT DATA Corporation Call Center Artificial Intelligence (AI) Revenue, Gross Margin and Market Share (2020-2025)
2.18.5 NTT DATA Corporation Recent Developments and Future Plans
2.19 Five9
2.19.1 Five9 Details
2.19.2 Five9 Major Business
2.19.3 Five9 Call Center Artificial Intelligence (AI) Product and Solutions
2.19.4 Five9 Call Center Artificial Intelligence (AI) Revenue, Gross Margin and Market Share (2020-2025)
2.19.5 Five9 Recent Developments and Future Plans
2.20 Genesys
2.20.1 Genesys Details
2.20.2 Genesys Major Business
2.20.3 Genesys Call Center Artificial Intelligence (AI) Product and Solutions
2.20.4 Genesys Call Center Artificial Intelligence (AI) Revenue, Gross Margin and Market Share (2020-2025)
2.20.5 Genesys Recent Developments and Future Plans
2.21 LivePerson
2.21.1 LivePerson Details
2.21.2 LivePerson Major Business
2.21.3 LivePerson Call Center Artificial Intelligence (AI) Product and Solutions
2.21.4 LivePerson Call Center Artificial Intelligence (AI) Revenue, Gross Margin and Market Share (2020-2025)
2.21.5 LivePerson Recent Developments and Future Plans
2.22 NICE inContact
2.22.1 NICE inContact Details
2.22.2 NICE inContact Major Business
2.22.3 NICE inContact Call Center Artificial Intelligence (AI) Product and Solutions
2.22.4 NICE inContact Call Center Artificial Intelligence (AI) Revenue, Gross Margin and Market Share (2020-2025)
2.22.5 NICE inContact Recent Developments and Future Plans
2.23 Talkdesk
2.23.1 Talkdesk Details
2.23.2 Talkdesk Major Business
2.23.3 Talkdesk Call Center Artificial Intelligence (AI) Product and Solutions
2.23.4 Talkdesk Call Center Artificial Intelligence (AI) Revenue, Gross Margin and Market Share (2020-2025)
2.23.5 Talkdesk Recent Developments and Future Plans
2.24 Zendesk
2.24.1 Zendesk Details
2.24.2 Zendesk Major Business
2.24.3 Zendesk Call Center Artificial Intelligence (AI) Product and Solutions
2.24.4 Zendesk Call Center Artificial Intelligence (AI) Revenue, Gross Margin and Market Share (2020-2025)
2.24.5 Zendesk Recent Developments and Future Plans
2.25 Cognigy
2.25.1 Cognigy Details
2.25.2 Cognigy Major Business
2.25.3 Cognigy Call Center Artificial Intelligence (AI) Product and Solutions
2.25.4 Cognigy Call Center Artificial Intelligence (AI) Revenue, Gross Margin and Market Share (2020-2025)
2.25.5 Cognigy Recent Developments and Future Plans
2.26 IBM Watson
2.26.1 IBM Watson Details
2.26.2 IBM Watson Major Business
2.26.3 IBM Watson Call Center Artificial Intelligence (AI) Product and Solutions
2.26.4 IBM Watson Call Center Artificial Intelligence (AI) Revenue, Gross Margin and Market Share (2020-2025)
2.26.5 IBM Watson Recent Developments and Future Plans
2.27 SmartAction
2.27.1 SmartAction Details
2.27.2 SmartAction Major Business
2.27.3 SmartAction Call Center Artificial Intelligence (AI) Product and Solutions
2.27.4 SmartAction Call Center Artificial Intelligence (AI) Revenue, Gross Margin and Market Share (2020-2025)
2.27.5 SmartAction Recent Developments and Future Plans
2.28 Verint Systems
2.28.1 Verint Systems Details
2.28.2 Verint Systems Major Business
2.28.3 Verint Systems Call Center Artificial Intelligence (AI) Product and Solutions
2.28.4 Verint Systems Call Center Artificial Intelligence (AI) Revenue, Gross Margin and Market Share (2020-2025)
2.28.5 Verint Systems Recent Developments and Future Plans
3 Market Competition, by Players
3.1 Global Call Center Artificial Intelligence (AI) Revenue and Share by Players (2020-2025)
3.2 Market Share Analysis (2024)
3.2.1 Market Share of Call Center Artificial Intelligence (AI) by Company Revenue
3.2.2 Top 3 Call Center Artificial Intelligence (AI) Players Market Share in 2024
3.2.3 Top 6 Call Center Artificial Intelligence (AI) Players Market Share in 2024
3.3 Call Center Artificial Intelligence (AI) Market: Overall Company Footprint Analysis
3.3.1 Call Center Artificial Intelligence (AI) Market: Region Footprint
3.3.2 Call Center Artificial Intelligence (AI) Market: Company Product Type Footprint
3.3.3 Call Center Artificial Intelligence (AI) Market: Company Product Application Footprint
3.4 New Market Entrants and Barriers to Market Entry
3.5 Mergers, Acquisition, Agreements, and Collaborations
4 Market Size Segment by Type
4.1 Global Call Center Artificial Intelligence (AI) Consumption Value and Market Share by Type (2020-2025)
4.2 Global Call Center Artificial Intelligence (AI) Market Forecast by Type (2026-2031)
5 Market Size Segment by Application
5.1 Global Call Center Artificial Intelligence (AI) Consumption Value Market Share by Application (2020-2025)
5.2 Global Call Center Artificial Intelligence (AI) Market Forecast by Application (2026-2031)
6 North America
6.1 North America Call Center Artificial Intelligence (AI) Consumption Value by Type (2020-2031)
6.2 North America Call Center Artificial Intelligence (AI) Market Size by Application (2020-2031)
6.3 North America Call Center Artificial Intelligence (AI) Market Size by Country
6.3.1 North America Call Center Artificial Intelligence (AI) Consumption Value by Country (2020-2031)
6.3.2 United States Call Center Artificial Intelligence (AI) Market Size and Forecast (2020-2031)
6.3.3 Canada Call Center Artificial Intelligence (AI) Market Size and Forecast (2020-2031)
6.3.4 Mexico Call Center Artificial Intelligence (AI) Market Size and Forecast (2020-2031)
7 Europe
7.1 Europe Call Center Artificial Intelligence (AI) Consumption Value by Type (2020-2031)
7.2 Europe Call Center Artificial Intelligence (AI) Consumption Value by Application (2020-2031)
7.3 Europe Call Center Artificial Intelligence (AI) Market Size by Country
7.3.1 Europe Call Center Artificial Intelligence (AI) Consumption Value by Country (2020-2031)
7.3.2 Germany Call Center Artificial Intelligence (AI) Market Size and Forecast (2020-2031)
7.3.3 France Call Center Artificial Intelligence (AI) Market Size and Forecast (2020-2031)
7.3.4 United Kingdom Call Center Artificial Intelligence (AI) Market Size and Forecast (2020-2031)
7.3.5 Russia Call Center Artificial Intelligence (AI) Market Size and Forecast (2020-2031)
7.3.6 Italy Call Center Artificial Intelligence (AI) Market Size and Forecast (2020-2031)
8 Asia-Pacific
8.1 Asia-Pacific Call Center Artificial Intelligence (AI) Consumption Value by Type (2020-2031)
8.2 Asia-Pacific Call Center Artificial Intelligence (AI) Consumption Value by Application (2020-2031)
8.3 Asia-Pacific Call Center Artificial Intelligence (AI) Market Size by Region
8.3.1 Asia-Pacific Call Center Artificial Intelligence (AI) Consumption Value by Region (2020-2031)
8.3.2 China Call Center Artificial Intelligence (AI) Market Size and Forecast (2020-2031)
8.3.3 Japan Call Center Artificial Intelligence (AI) Market Size and Forecast (2020-2031)
8.3.4 South Korea Call Center Artificial Intelligence (AI) Market Size and Forecast (2020-2031)
8.3.5 India Call Center Artificial Intelligence (AI) Market Size and Forecast (2020-2031)
8.3.6 Southeast Asia Call Center Artificial Intelligence (AI) Market Size and Forecast (2020-2031)
8.3.7 Australia Call Center Artificial Intelligence (AI) Market Size and Forecast (2020-2031)
9 South America
9.1 South America Call Center Artificial Intelligence (AI) Consumption Value by Type (2020-2031)
9.2 South America Call Center Artificial Intelligence (AI) Consumption Value by Application (2020-2031)
9.3 South America Call Center Artificial Intelligence (AI) Market Size by Country
9.3.1 South America Call Center Artificial Intelligence (AI) Consumption Value by Country (2020-2031)
9.3.2 Brazil Call Center Artificial Intelligence (AI) Market Size and Forecast (2020-2031)
9.3.3 Argentina Call Center Artificial Intelligence (AI) Market Size and Forecast (2020-2031)
10 Middle East & Africa
10.1 Middle East & Africa Call Center Artificial Intelligence (AI) Consumption Value by Type (2020-2031)
10.2 Middle East & Africa Call Center Artificial Intelligence (AI) Consumption Value by Application (2020-2031)
10.3 Middle East & Africa Call Center Artificial Intelligence (AI) Market Size by Country
10.3.1 Middle East & Africa Call Center Artificial Intelligence (AI) Consumption Value by Country (2020-2031)
10.3.2 Turkey Call Center Artificial Intelligence (AI) Market Size and Forecast (2020-2031)
10.3.3 Saudi Arabia Call Center Artificial Intelligence (AI) Market Size and Forecast (2020-2031)
10.3.4 UAE Call Center Artificial Intelligence (AI) Market Size and Forecast (2020-2031)
11 Market Dynamics
11.1 Call Center Artificial Intelligence (AI) Market Drivers
11.2 Call Center Artificial Intelligence (AI) Market Restraints
11.3 Call Center Artificial Intelligence (AI) Trends Analysis
11.4 Porters Five Forces Analysis
11.4.1 Threat of New Entrants
11.4.2 Bargaining Power of Suppliers
11.4.3 Bargaining Power of Buyers
11.4.4 Threat of Substitutes
11.4.5 Competitive Rivalry
12 Industry Chain Analysis
12.1 Call Center Artificial Intelligence (AI) Industry Chain
12.2 Call Center Artificial Intelligence (AI) Upstream Analysis
12.3 Call Center Artificial Intelligence (AI) Midstream Analysis
12.4 Call Center Artificial Intelligence (AI) Downstream Analysis
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Research Process and Data Source
14.3 Disclaimer
Oracle
IBM
RACKSPACE TECHNOLOGY
Microsoft
Vmware
Dell
Redcentric
Google
Cisco Systems
Red Hat
Getronics
Hewlett Packard Enterprise Development
CenturyLink
NEC Corporation
Joyent
AT&T Intellectual Property
Citrix Systems
NTT DATA Corporation
Five9
Genesys
LivePerson
NICE inContact
Talkdesk
Zendesk
Cognigy
IBM Watson
SmartAction
Verint Systems
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*If Applicable.