Global Call Center Outsourcing Market 2024 by Company, Regions, Type and Application, Forecast to 2030

Publication ID:

GIR062410810

Publication Date:

June 20, 2024

Pages:

107

Publisher:

GIR

Countries:

Global [1]

USD 3,480.00

Software [2]

IT Services [3]

Computing & Electronics [4]

Description:

The global Call Center Outsourcing market size was valued at USD 12670 million in 2023 and is forecast to a readjusted size of USD 15080 million by 2030 with a CAGR of 2.5% during review period.
Call center outsourcing is the business practice of contracting out call center services.
This report includes an overview of the development of the Call Center Outsourcing industry chain, the market status of BFSI (Inbound Call Services, Outbound Call Services), Retail (Inbound Call Services, Outbound Call Services), and key enterprises in developed and developing market, and analysed the cutting-edge technology, patent, hot applications and market trends of Call Center Outsourcing.
Regionally, the report analyzes the Call Center Outsourcing markets in key regions. North America and Europe are experiencing steady growth, driven by government initiatives and increasing consumer awareness. Asia-Pacific, particularly China, leads the global Call Center Outsourcing market, with robust domestic demand, supportive policies, and a strong manufacturing base.
Key Features:
The report presents comprehensive understanding of the Call Center Outsourcing market. It provides a holistic view of the industry, as well as detailed insights into individual components and stakeholders. The report analysis market dynamics, trends, challenges, and opportunities within the Call Center Outsourcing industry.
The report involves analyzing the market at a macro level:
Market Sizing and Segmentation: Report collect data on the overall market size, including the revenue generated, and market share of different by Type (e.g., Inbound Call Services, Outbound Call Services).
Industry Analysis: Report analyse the broader industry trends, such as government policies and regulations, technological advancements, consumer preferences, and market dynamics. This analysis helps in understanding the key drivers and challenges influencing the Call Center Outsourcing market.
Regional Analysis: The report involves examining the Call Center Outsourcing market at a regional or national level. Report analyses regional factors such as government incentives, infrastructure development, economic conditions, and consumer behaviour to identify variations and opportunities within different markets.
Market Projections: Report covers the gathered data and analysis to make future projections and forecasts for the Call Center Outsourcing market. This may include estimating market growth rates, predicting market demand, and identifying emerging trends.
The report also involves a more granular approach to Call Center Outsourcing:
Company Analysis: Report covers individual Call Center Outsourcing players, suppliers, and other relevant industry players. This analysis includes studying their financial performance, market positioning, product portfolios, partnerships, and strategies.
Consumer Analysis: Report covers data on consumer behaviour, preferences, and attitudes towards Call Center Outsourcing This may involve surveys, interviews, and analysis of consumer reviews and feedback from different by Application (BFSI, Retail).
Technology Analysis: Report covers specific technologies relevant to Call Center Outsourcing. It assesses the current state, advancements, and potential future developments in Call Center Outsourcing areas.
Competitive Landscape: By analyzing individual companies, suppliers, and consumers, the report present insights into the competitive landscape of the Call Center Outsourcing market. This analysis helps understand market share, competitive advantages, and potential areas for differentiation among industry players.
Market Validation: The report involves validating findings and projections through primary research, such as surveys, interviews, and focus groups.
Market Segmentation
Call Center Outsourcing market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
Market segment by Type
Inbound Call Services
Outbound Call Services
Others
Market segment by Application
BFSI
Retail
Government
IT & Telecommunication
Defense Aerospace & Intelligence
Manufacturing
Market segment by players, this report covers
Xerox Corporation
IBM Global Services
CGS
Datamark, Inc.
Infinit Contact
Five9
Runway
Invensis
Infinit-O
PSI
Sitel Worldwide Corporation
Market segment by regions, regional analysis covers
North America (United States, Canada, and Mexico)
Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)
South America (Brazil, Argentina and Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Call Center Outsourcing product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Call Center Outsourcing, with revenue, gross margin and global market share of Call Center Outsourcing from 2019 to 2024.
Chapter 3, the Call Center Outsourcing competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2019 to 2030.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2019 to 2024.and Call Center Outsourcing market forecast, by regions, type and application, with consumption value, from 2025 to 2030.
Chapter 11, market dynamics, drivers, restraints, trends and Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Call Center Outsourcing.
Chapter 13, to describe Call Center Outsourcing research findings and conclusion.

Please Note - This is an on demand report and will be delivered in 2 business days (48 Hours) post payment.

Table Of Contents:

1 Market Overview
1.1 Product Overview and Scope of Call Center Outsourcing
1.2 Market Estimation Caveats and Base Year
1.3 Classification of Call Center Outsourcing by Type
1.3.1 Overview: Global Call Center Outsourcing Market Size by Type: 2019 Versus 2023 Versus 2030
1.3.2 Global Call Center Outsourcing Consumption Value Market Share by Type in 2023
1.3.3 Inbound Call Services
1.3.4 Outbound Call Services
1.3.5 Others
1.4 Global Call Center Outsourcing Market by Application
1.4.1 Overview: Global Call Center Outsourcing Market Size by Application: 2019 Versus 2023 Versus 2030
1.4.2 BFSI
1.4.3 Retail
1.4.4 Government
1.4.5 IT & Telecommunication
1.4.6 Defense Aerospace & Intelligence
1.4.7 Manufacturing
1.5 Global Call Center Outsourcing Market Size & Forecast
1.6 Global Call Center Outsourcing Market Size and Forecast by Region
1.6.1 Global Call Center Outsourcing Market Size by Region: 2019 VS 2023 VS 2030
1.6.2 Global Call Center Outsourcing Market Size by Region, (2019-2030)
1.6.3 North America Call Center Outsourcing Market Size and Prospect (2019-2030)
1.6.4 Europe Call Center Outsourcing Market Size and Prospect (2019-2030)
1.6.5 Asia-Pacific Call Center Outsourcing Market Size and Prospect (2019-2030)
1.6.6 South America Call Center Outsourcing Market Size and Prospect (2019-2030)
1.6.7 Middle East and Africa Call Center Outsourcing Market Size and Prospect (2019-2030)
2 Company Profiles
2.1 Xerox Corporation
2.1.1 Xerox Corporation Details
2.1.2 Xerox Corporation Major Business
2.1.3 Xerox Corporation Call Center Outsourcing Product and Solutions
2.1.4 Xerox Corporation Call Center Outsourcing Revenue, Gross Margin and Market Share (2019-2024)
2.1.5 Xerox Corporation Recent Developments and Future Plans
2.2 IBM Global Services
2.2.1 IBM Global Services Details
2.2.2 IBM Global Services Major Business
2.2.3 IBM Global Services Call Center Outsourcing Product and Solutions
2.2.4 IBM Global Services Call Center Outsourcing Revenue, Gross Margin and Market Share (2019-2024)
2.2.5 IBM Global Services Recent Developments and Future Plans
2.3 CGS
2.3.1 CGS Details
2.3.2 CGS Major Business
2.3.3 CGS Call Center Outsourcing Product and Solutions
2.3.4 CGS Call Center Outsourcing Revenue, Gross Margin and Market Share (2019-2024)
2.3.5 CGS Recent Developments and Future Plans
2.4 Datamark, Inc.
2.4.1 Datamark, Inc. Details
2.4.2 Datamark, Inc. Major Business
2.4.3 Datamark, Inc. Call Center Outsourcing Product and Solutions
2.4.4 Datamark, Inc. Call Center Outsourcing Revenue, Gross Margin and Market Share (2019-2024)
2.4.5 Datamark, Inc. Recent Developments and Future Plans
2.5 Infinit Contact
2.5.1 Infinit Contact Details
2.5.2 Infinit Contact Major Business
2.5.3 Infinit Contact Call Center Outsourcing Product and Solutions
2.5.4 Infinit Contact Call Center Outsourcing Revenue, Gross Margin and Market Share (2019-2024)
2.5.5 Infinit Contact Recent Developments and Future Plans
2.6 Five9
2.6.1 Five9 Details
2.6.2 Five9 Major Business
2.6.3 Five9 Call Center Outsourcing Product and Solutions
2.6.4 Five9 Call Center Outsourcing Revenue, Gross Margin and Market Share (2019-2024)
2.6.5 Five9 Recent Developments and Future Plans
2.7 Runway
2.7.1 Runway Details
2.7.2 Runway Major Business
2.7.3 Runway Call Center Outsourcing Product and Solutions
2.7.4 Runway Call Center Outsourcing Revenue, Gross Margin and Market Share (2019-2024)
2.7.5 Runway Recent Developments and Future Plans
2.8 Invensis
2.8.1 Invensis Details
2.8.2 Invensis Major Business
2.8.3 Invensis Call Center Outsourcing Product and Solutions
2.8.4 Invensis Call Center Outsourcing Revenue, Gross Margin and Market Share (2019-2024)
2.8.5 Invensis Recent Developments and Future Plans
2.9 Infinit-O
2.9.1 Infinit-O Details
2.9.2 Infinit-O Major Business
2.9.3 Infinit-O Call Center Outsourcing Product and Solutions
2.9.4 Infinit-O Call Center Outsourcing Revenue, Gross Margin and Market Share (2019-2024)
2.9.5 Infinit-O Recent Developments and Future Plans
2.10 PSI
2.10.1 PSI Details
2.10.2 PSI Major Business
2.10.3 PSI Call Center Outsourcing Product and Solutions
2.10.4 PSI Call Center Outsourcing Revenue, Gross Margin and Market Share (2019-2024)
2.10.5 PSI Recent Developments and Future Plans
2.11 Sitel Worldwide Corporation
2.11.1 Sitel Worldwide Corporation Details
2.11.2 Sitel Worldwide Corporation Major Business
2.11.3 Sitel Worldwide Corporation Call Center Outsourcing Product and Solutions
2.11.4 Sitel Worldwide Corporation Call Center Outsourcing Revenue, Gross Margin and Market Share (2019-2024)
2.11.5 Sitel Worldwide Corporation Recent Developments and Future Plans
3 Market Competition, by Players
3.1 Global Call Center Outsourcing Revenue and Share by Players (2019-2024)
3.2 Market Share Analysis (2023)
3.2.1 Market Share of Call Center Outsourcing by Company Revenue
3.2.2 Top 3 Call Center Outsourcing Players Market Share in 2023
3.2.3 Top 6 Call Center Outsourcing Players Market Share in 2023
3.3 Call Center Outsourcing Market: Overall Company Footprint Analysis
3.3.1 Call Center Outsourcing Market: Region Footprint
3.3.2 Call Center Outsourcing Market: Company Product Type Footprint
3.3.3 Call Center Outsourcing Market: Company Product Application Footprint
3.4 New Market Entrants and Barriers to Market Entry
3.5 Mergers, Acquisition, Agreements, and Collaborations
4 Market Size Segment by Type
4.1 Global Call Center Outsourcing Consumption Value and Market Share by Type (2019-2024)
4.2 Global Call Center Outsourcing Market Forecast by Type (2025-2030)
5 Market Size Segment by Application
5.1 Global Call Center Outsourcing Consumption Value Market Share by Application (2019-2024)
5.2 Global Call Center Outsourcing Market Forecast by Application (2025-2030)
6 North America
6.1 North America Call Center Outsourcing Consumption Value by Type (2019-2030)
6.2 North America Call Center Outsourcing Consumption Value by Application (2019-2030)
6.3 North America Call Center Outsourcing Market Size by Country
6.3.1 North America Call Center Outsourcing Consumption Value by Country (2019-2030)
6.3.2 United States Call Center Outsourcing Market Size and Forecast (2019-2030)
6.3.3 Canada Call Center Outsourcing Market Size and Forecast (2019-2030)
6.3.4 Mexico Call Center Outsourcing Market Size and Forecast (2019-2030)
7 Europe
7.1 Europe Call Center Outsourcing Consumption Value by Type (2019-2030)
7.2 Europe Call Center Outsourcing Consumption Value by Application (2019-2030)
7.3 Europe Call Center Outsourcing Market Size by Country
7.3.1 Europe Call Center Outsourcing Consumption Value by Country (2019-2030)
7.3.2 Germany Call Center Outsourcing Market Size and Forecast (2019-2030)
7.3.3 France Call Center Outsourcing Market Size and Forecast (2019-2030)
7.3.4 United Kingdom Call Center Outsourcing Market Size and Forecast (2019-2030)
7.3.5 Russia Call Center Outsourcing Market Size and Forecast (2019-2030)
7.3.6 Italy Call Center Outsourcing Market Size and Forecast (2019-2030)
8 Asia-Pacific
8.1 Asia-Pacific Call Center Outsourcing Consumption Value by Type (2019-2030)
8.2 Asia-Pacific Call Center Outsourcing Consumption Value by Application (2019-2030)
8.3 Asia-Pacific Call Center Outsourcing Market Size by Region
8.3.1 Asia-Pacific Call Center Outsourcing Consumption Value by Region (2019-2030)
8.3.2 China Call Center Outsourcing Market Size and Forecast (2019-2030)
8.3.3 Japan Call Center Outsourcing Market Size and Forecast (2019-2030)
8.3.4 South Korea Call Center Outsourcing Market Size and Forecast (2019-2030)
8.3.5 India Call Center Outsourcing Market Size and Forecast (2019-2030)
8.3.6 Southeast Asia Call Center Outsourcing Market Size and Forecast (2019-2030)
8.3.7 Australia Call Center Outsourcing Market Size and Forecast (2019-2030)
9 South America
9.1 South America Call Center Outsourcing Consumption Value by Type (2019-2030)
9.2 South America Call Center Outsourcing Consumption Value by Application (2019-2030)
9.3 South America Call Center Outsourcing Market Size by Country
9.3.1 South America Call Center Outsourcing Consumption Value by Country (2019-2030)
9.3.2 Brazil Call Center Outsourcing Market Size and Forecast (2019-2030)
9.3.3 Argentina Call Center Outsourcing Market Size and Forecast (2019-2030)
10 Middle East & Africa
10.1 Middle East & Africa Call Center Outsourcing Consumption Value by Type (2019-2030)
10.2 Middle East & Africa Call Center Outsourcing Consumption Value by Application (2019-2030)
10.3 Middle East & Africa Call Center Outsourcing Market Size by Country
10.3.1 Middle East & Africa Call Center Outsourcing Consumption Value by Country (2019-2030)
10.3.2 Turkey Call Center Outsourcing Market Size and Forecast (2019-2030)
10.3.3 Saudi Arabia Call Center Outsourcing Market Size and Forecast (2019-2030)
10.3.4 UAE Call Center Outsourcing Market Size and Forecast (2019-2030)
11 Market Dynamics
11.1 Call Center Outsourcing Market Drivers
11.2 Call Center Outsourcing Market Restraints
11.3 Call Center Outsourcing Trends Analysis
11.4 Porters Five Forces Analysis
11.4.1 Threat of New Entrants
11.4.2 Bargaining Power of Suppliers
11.4.3 Bargaining Power of Buyers
11.4.4 Threat of Substitutes
11.4.5 Competitive Rivalry
12 Industry Chain Analysis
12.1 Call Center Outsourcing Industry Chain
12.2 Call Center Outsourcing Upstream Analysis
12.3 Call Center Outsourcing Midstream Analysis
12.4 Call Center Outsourcing Downstream Analysis
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Research Process and Data Source
14.3 Disclaimer

Companies Mentioned:

Xerox Corporation
IBM Global Services
CGS
Datamark, Inc.
Infinit Contact
Five9
Runway
Invensis
Infinit-O
PSI
Sitel Worldwide Corporation

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