

The global Chatbot market size was valued at USD 3842 million in 2023 and is forecast to a readjusted size of USD 13520 million by 2030 with a CAGR of 19.7% during review period.
A chatbot(alsoknownasa talkbots, chatterbot, Bot, IM bot, interactiveagent, orArtificialConversationalEntity)isa computerprogram oranartificialintelligencewhich conductsa conversationvia auditoryortextualmethods.
With the outbreak of COVID-19, chatbots have been increasingly deployed by various organizations to respond to customer queries and other related information. As different organizations adopted remote working due to the lockdowns imposed, companies became heavily dependent on chatbots to reduce the burden of customer queries due to the minimal availability of customer service employees.
This report includes an overview of the development of the Chatbot industry chain, the market status of Healthcare (Standalone, Web-based), Retail (Standalone, Web-based), and key enterprises in developed and developing market, and analysed the cutting-edge technology, patent, hot applications and market trends of Chatbot.
Regionally, the report analyzes the Chatbot markets in key regions. North America and Europe are experiencing steady growth, driven by government initiatives and increasing consumer awareness. Asia-Pacific, particularly China, leads the global Chatbot market, with robust domestic demand, supportive policies, and a strong manufacturing base.
Key Features:
The report presents comprehensive understanding of the Chatbot market. It provides a holistic view of the industry, as well as detailed insights into individual components and stakeholders. The report analysis market dynamics, trends, challenges, and opportunities within the Chatbot industry.
The report involves analyzing the market at a macro level:
Market Sizing and Segmentation: Report collect data on the overall market size, including the revenue generated, and market share of different by Type (e.g., Standalone, Web-based).
Industry Analysis: Report analyse the broader industry trends, such as government policies and regulations, technological advancements, consumer preferences, and market dynamics. This analysis helps in understanding the key drivers and challenges influencing the Chatbot market.
Regional Analysis: The report involves examining the Chatbot market at a regional or national level. Report analyses regional factors such as government incentives, infrastructure development, economic conditions, and consumer behaviour to identify variations and opportunities within different markets.
Market Projections: Report covers the gathered data and analysis to make future projections and forecasts for the Chatbot market. This may include estimating market growth rates, predicting market demand, and identifying emerging trends.
The report also involves a more granular approach to Chatbot:
Company Analysis: Report covers individual Chatbot players, suppliers, and other relevant industry players. This analysis includes studying their financial performance, market positioning, product portfolios, partnerships, and strategies.
Consumer Analysis: Report covers data on consumer behaviour, preferences, and attitudes towards Chatbot This may involve surveys, interviews, and analysis of consumer reviews and feedback from different by Application (Healthcare, Retail).
Technology Analysis: Report covers specific technologies relevant to Chatbot. It assesses the current state, advancements, and potential future developments in Chatbot areas.
Competitive Landscape: By analyzing individual companies, suppliers, and consumers, the report present insights into the competitive landscape of the Chatbot market. This analysis helps understand market share, competitive advantages, and potential areas for differentiation among industry players.
Market Validation: The report involves validating findings and projections through primary research, such as surveys, interviews, and focus groups.
Market Segmentation
Chatbot market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
Market segment by Type
Standalone
Web-based
Messenger-based
Market segment by Application
Healthcare
Retail
Banking, Financial Services, and Insurance (BFSI)
Media and Entertainment
Travel & Tourism
E-commerce
Others
Market segment by players, this report covers
ArtificialSolutions
IBM Watson
NaunceCommunications
eGainCoporation
CreativeVirtual
NextItCorp.
CX Company
Speaktoit
Customer
Codebaby
Google
Market segment by regions, regional analysis covers
North America (United States, Canada, and Mexico)
Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)
South America (Brazil, Argentina and Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Chatbot product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Chatbot, with revenue, gross margin and global market share of Chatbot from 2019 to 2024.
Chapter 3, the Chatbot competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2019 to 2030.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2019 to 2024.and Chatbot market forecast, by regions, type and application, with consumption value, from 2025 to 2030.
Chapter 11, market dynamics, drivers, restraints, trends and Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Chatbot.
Chapter 13, to describe Chatbot research findings and conclusion.
Please Note - This is an on demand report and will be delivered in 2 business days (48 Hours) post payment.
1 Market Overview
1.1 Product Overview and Scope of Chatbot
1.2 Market Estimation Caveats and Base Year
1.3 Classification of Chatbot by Type
1.3.1 Overview: Global Chatbot Market Size by Type: 2019 Versus 2023 Versus 2030
1.3.2 Global Chatbot Consumption Value Market Share by Type in 2023
1.3.3 Standalone
1.3.4 Web-based
1.3.5 Messenger-based
1.4 Global Chatbot Market by Application
1.4.1 Overview: Global Chatbot Market Size by Application: 2019 Versus 2023 Versus 2030
1.4.2 Healthcare
1.4.3 Retail
1.4.4 Banking, Financial Services, and Insurance (BFSI)
1.4.5 Media and Entertainment
1.4.6 Travel & Tourism
1.4.7 E-commerce
1.4.8 Others
1.5 Global Chatbot Market Size & Forecast
1.6 Global Chatbot Market Size and Forecast by Region
1.6.1 Global Chatbot Market Size by Region: 2019 VS 2023 VS 2030
1.6.2 Global Chatbot Market Size by Region, (2019-2030)
1.6.3 North America Chatbot Market Size and Prospect (2019-2030)
1.6.4 Europe Chatbot Market Size and Prospect (2019-2030)
1.6.5 Asia-Pacific Chatbot Market Size and Prospect (2019-2030)
1.6.6 South America Chatbot Market Size and Prospect (2019-2030)
1.6.7 Middle East and Africa Chatbot Market Size and Prospect (2019-2030)
2 Company Profiles
2.1 ArtificialSolutions
2.1.1 ArtificialSolutions Details
2.1.2 ArtificialSolutions Major Business
2.1.3 ArtificialSolutions Chatbot Product and Solutions
2.1.4 ArtificialSolutions Chatbot Revenue, Gross Margin and Market Share (2019-2024)
2.1.5 ArtificialSolutions Recent Developments and Future Plans
2.2 IBM Watson
2.2.1 IBM Watson Details
2.2.2 IBM Watson Major Business
2.2.3 IBM Watson Chatbot Product and Solutions
2.2.4 IBM Watson Chatbot Revenue, Gross Margin and Market Share (2019-2024)
2.2.5 IBM Watson Recent Developments and Future Plans
2.3 NaunceCommunications
2.3.1 NaunceCommunications Details
2.3.2 NaunceCommunications Major Business
2.3.3 NaunceCommunications Chatbot Product and Solutions
2.3.4 NaunceCommunications Chatbot Revenue, Gross Margin and Market Share (2019-2024)
2.3.5 NaunceCommunications Recent Developments and Future Plans
2.4 eGainCoporation
2.4.1 eGainCoporation Details
2.4.2 eGainCoporation Major Business
2.4.3 eGainCoporation Chatbot Product and Solutions
2.4.4 eGainCoporation Chatbot Revenue, Gross Margin and Market Share (2019-2024)
2.4.5 eGainCoporation Recent Developments and Future Plans
2.5 CreativeVirtual
2.5.1 CreativeVirtual Details
2.5.2 CreativeVirtual Major Business
2.5.3 CreativeVirtual Chatbot Product and Solutions
2.5.4 CreativeVirtual Chatbot Revenue, Gross Margin and Market Share (2019-2024)
2.5.5 CreativeVirtual Recent Developments and Future Plans
2.6 NextItCorp.
2.6.1 NextItCorp. Details
2.6.2 NextItCorp. Major Business
2.6.3 NextItCorp. Chatbot Product and Solutions
2.6.4 NextItCorp. Chatbot Revenue, Gross Margin and Market Share (2019-2024)
2.6.5 NextItCorp. Recent Developments and Future Plans
2.7 CX Company
2.7.1 CX Company Details
2.7.2 CX Company Major Business
2.7.3 CX Company Chatbot Product and Solutions
2.7.4 CX Company Chatbot Revenue, Gross Margin and Market Share (2019-2024)
2.7.5 CX Company Recent Developments and Future Plans
2.8 Speaktoit
2.8.1 Speaktoit Details
2.8.2 Speaktoit Major Business
2.8.3 Speaktoit Chatbot Product and Solutions
2.8.4 Speaktoit Chatbot Revenue, Gross Margin and Market Share (2019-2024)
2.8.5 Speaktoit Recent Developments and Future Plans
2.9 Customer
2.9.1 Customer Details
2.9.2 Customer Major Business
2.9.3 Customer Chatbot Product and Solutions
2.9.4 Customer Chatbot Revenue, Gross Margin and Market Share (2019-2024)
2.9.5 Customer Recent Developments and Future Plans
2.10 Codebaby
2.10.1 Codebaby Details
2.10.2 Codebaby Major Business
2.10.3 Codebaby Chatbot Product and Solutions
2.10.4 Codebaby Chatbot Revenue, Gross Margin and Market Share (2019-2024)
2.10.5 Codebaby Recent Developments and Future Plans
2.11 Google
2.11.1 Google Details
2.11.2 Google Major Business
2.11.3 Google Chatbot Product and Solutions
2.11.4 Google Chatbot Revenue, Gross Margin and Market Share (2019-2024)
2.11.5 Google Recent Developments and Future Plans
3 Market Competition, by Players
3.1 Global Chatbot Revenue and Share by Players (2019-2024)
3.2 Market Share Analysis (2023)
3.2.1 Market Share of Chatbot by Company Revenue
3.2.2 Top 3 Chatbot Players Market Share in 2023
3.2.3 Top 6 Chatbot Players Market Share in 2023
3.3 Chatbot Market: Overall Company Footprint Analysis
3.3.1 Chatbot Market: Region Footprint
3.3.2 Chatbot Market: Company Product Type Footprint
3.3.3 Chatbot Market: Company Product Application Footprint
3.4 New Market Entrants and Barriers to Market Entry
3.5 Mergers, Acquisition, Agreements, and Collaborations
4 Market Size Segment by Type
4.1 Global Chatbot Consumption Value and Market Share by Type (2019-2024)
4.2 Global Chatbot Market Forecast by Type (2025-2030)
5 Market Size Segment by Application
5.1 Global Chatbot Consumption Value Market Share by Application (2019-2024)
5.2 Global Chatbot Market Forecast by Application (2025-2030)
6 North America
6.1 North America Chatbot Consumption Value by Type (2019-2030)
6.2 North America Chatbot Consumption Value by Application (2019-2030)
6.3 North America Chatbot Market Size by Country
6.3.1 North America Chatbot Consumption Value by Country (2019-2030)
6.3.2 United States Chatbot Market Size and Forecast (2019-2030)
6.3.3 Canada Chatbot Market Size and Forecast (2019-2030)
6.3.4 Mexico Chatbot Market Size and Forecast (2019-2030)
7 Europe
7.1 Europe Chatbot Consumption Value by Type (2019-2030)
7.2 Europe Chatbot Consumption Value by Application (2019-2030)
7.3 Europe Chatbot Market Size by Country
7.3.1 Europe Chatbot Consumption Value by Country (2019-2030)
7.3.2 Germany Chatbot Market Size and Forecast (2019-2030)
7.3.3 France Chatbot Market Size and Forecast (2019-2030)
7.3.4 United Kingdom Chatbot Market Size and Forecast (2019-2030)
7.3.5 Russia Chatbot Market Size and Forecast (2019-2030)
7.3.6 Italy Chatbot Market Size and Forecast (2019-2030)
8 Asia-Pacific
8.1 Asia-Pacific Chatbot Consumption Value by Type (2019-2030)
8.2 Asia-Pacific Chatbot Consumption Value by Application (2019-2030)
8.3 Asia-Pacific Chatbot Market Size by Region
8.3.1 Asia-Pacific Chatbot Consumption Value by Region (2019-2030)
8.3.2 China Chatbot Market Size and Forecast (2019-2030)
8.3.3 Japan Chatbot Market Size and Forecast (2019-2030)
8.3.4 South Korea Chatbot Market Size and Forecast (2019-2030)
8.3.5 India Chatbot Market Size and Forecast (2019-2030)
8.3.6 Southeast Asia Chatbot Market Size and Forecast (2019-2030)
8.3.7 Australia Chatbot Market Size and Forecast (2019-2030)
9 South America
9.1 South America Chatbot Consumption Value by Type (2019-2030)
9.2 South America Chatbot Consumption Value by Application (2019-2030)
9.3 South America Chatbot Market Size by Country
9.3.1 South America Chatbot Consumption Value by Country (2019-2030)
9.3.2 Brazil Chatbot Market Size and Forecast (2019-2030)
9.3.3 Argentina Chatbot Market Size and Forecast (2019-2030)
10 Middle East & Africa
10.1 Middle East & Africa Chatbot Consumption Value by Type (2019-2030)
10.2 Middle East & Africa Chatbot Consumption Value by Application (2019-2030)
10.3 Middle East & Africa Chatbot Market Size by Country
10.3.1 Middle East & Africa Chatbot Consumption Value by Country (2019-2030)
10.3.2 Turkey Chatbot Market Size and Forecast (2019-2030)
10.3.3 Saudi Arabia Chatbot Market Size and Forecast (2019-2030)
10.3.4 UAE Chatbot Market Size and Forecast (2019-2030)
11 Market Dynamics
11.1 Chatbot Market Drivers
11.2 Chatbot Market Restraints
11.3 Chatbot Trends Analysis
11.4 Porters Five Forces Analysis
11.4.1 Threat of New Entrants
11.4.2 Bargaining Power of Suppliers
11.4.3 Bargaining Power of Buyers
11.4.4 Threat of Substitutes
11.4.5 Competitive Rivalry
12 Industry Chain Analysis
12.1 Chatbot Industry Chain
12.2 Chatbot Upstream Analysis
12.3 Chatbot Midstream Analysis
12.4 Chatbot Downstream Analysis
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Research Process and Data Source
14.3 Disclaimer
ArtificialSolutions
IBM Watson
NaunceCommunications
eGainCoporation
CreativeVirtual
NextItCorp.
CX Company
Speaktoit
Customer
Codebaby
Google
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*If Applicable.