The global Chatbots Software market size was valued at USD 548.4 million in 2023 and is forecast to a readjusted size of USD 1329.4 million by 2030 with a CAGR of 13.5% during review period.
Chatbots software is a type of software that enables customer engagement via messaging, text, or speech. Chatbots use artificial intelligence (AI) and natural language processing (NLP) to understand customer questions and automate responses to them, simulating human conversation. Chatbots can be used for various purposes, such as customer support, marketing, sales, and personal assistance. There are two main types of chatbots: task-oriented chatbots and data-driven chatbots. Task-oriented chatbots are single-purpose programs that focus on performing one function, such as booking a flight or ordering a pizza. Data-driven chatbots are often referred to as virtual assistants or digital assistants, and they are more sophisticated, interactive, and personalized than task-oriented chatbots. Data-driven chatbots can learn from user interactions, provide recommendations, and anticipate needs.
The chatbot market is expected to grow significantly in the coming years due to the increasing demand for messenger applications, customer analytics, and automation of tasks. Some of the key trends that will shape the future of the chatbot industry are:
Conversational chatbot copy: Chatbots will need to use more natural and engaging language to communicate with users and build trust and rapport. Chatbots will also need to adapt their tone and style based on the context and user preferences.
Rich media chatbots: Chatbots will be able to incorporate more multimedia elements into their conversations, such as images, videos, gifs, emojis, stickers, and audio clips. This will enhance the user experience and make the interactions more fun and interactive.
Payment-enabled chatbots: Chatbots will be able to facilitate transactions within the conversation without redirecting users to other platforms or websites. This will reduce friction and increase conversions for businesses that sell products or services through chatbots.
Post-purchase experiences: Chatbots will be able to provide more value to customers after they make a purchase, such as sending order confirmations, tracking information, delivery notifications, feedback requests, and loyalty rewards. This will improve customer satisfaction and retention.
Click-to-Messenger chatbot ads: Chatbots will be able to leverage social media platforms, such as Facebook and Instagram, to reach potential customers through ads that direct them to a chatbot conversation. This will enable businesses to generate more leads, qualify them, and nurture them through the sales funnel.
Omnichannel chatbot support: Chatbots will be able to provide consistent and seamless service across multiple channels, such as websites, apps, SMS, email, social media, and voice assistants. This will enable businesses to meet customers where they are and provide them with a unified and personalized experience.
Natural language processing: Chatbots will be able to use more advanced NLP and NLU techniques to understand user intents and entities, handle complex dialogs, manage context and ambiguity, and generate natural and relevant responses. This will enhance the chatbot鈥檚 intelligence and performance.
This report includes an overview of the development of the Chatbots Software industry chain, the market status of Large Enterprises (Cloud Based, Web Based), SMEs (Cloud Based, Web Based), and key enterprises in developed and developing market, and analysed the cutting-edge technology, patent, hot applications and market trends of Chatbots Software.
Regionally, the report analyzes the Chatbots Software markets in key regions. North America and Europe are experiencing steady growth, driven by government initiatives and increasing consumer awareness. Asia-Pacific, particularly China, leads the global Chatbots Software market, with robust domestic demand, supportive policies, and a strong manufacturing base.
Key Features:
The report presents comprehensive understanding of the Chatbots Software market. It provides a holistic view of the industry, as well as detailed insights into individual components and stakeholders. The report analysis market dynamics, trends, challenges, and opportunities within the Chatbots Software industry.
The report involves analyzing the market at a macro level:
Market Sizing and Segmentation: Report collect data on the overall market size, including the revenue generated, and market share of different by Type (e.g., Cloud Based, Web Based).
Industry Analysis: Report analyse the broader industry trends, such as government policies and regulations, technological advancements, consumer preferences, and market dynamics. This analysis helps in understanding the key drivers and challenges influencing the Chatbots Software market.
Regional Analysis: The report involves examining the Chatbots Software market at a regional or national level. Report analyses regional factors such as government incentives, infrastructure development, economic conditions, and consumer behaviour to identify variations and opportunities within different markets.
Market Projections: Report covers the gathered data and analysis to make future projections and forecasts for the Chatbots Software market. This may include estimating market growth rates, predicting market demand, and identifying emerging trends.
The report also involves a more granular approach to Chatbots Software:
Company Analysis: Report covers individual Chatbots Software players, suppliers, and other relevant industry players. This analysis includes studying their financial performance, market positioning, product portfolios, partnerships, and strategies.
Consumer Analysis: Report covers data on consumer behaviour, preferences, and attitudes towards Chatbots Software This may involve surveys, interviews, and analysis of consumer reviews and feedback from different by Application (Large Enterprises, SMEs).
Technology Analysis: Report covers specific technologies relevant to Chatbots Software. It assesses the current state, advancements, and potential future developments in Chatbots Software areas.
Competitive Landscape: By analyzing individual companies, suppliers, and consumers, the report present insights into the competitive landscape of the Chatbots Software market. This analysis helps understand market share, competitive advantages, and potential areas for differentiation among industry players.
Market Validation: The report involves validating findings and projections through primary research, such as surveys, interviews, and focus groups.
Market Segmentation
Chatbots Software market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
Market segment by Type
Cloud Based
Web Based
Market segment by Application
Large Enterprises
SMEs
Market segment by players, this report covers
Intercom
Drift
Zendesk
IBM
ManyChat
Aivo
Activechat.ai
Alfred AI
BOTNATION AI
ChipBot
Cisco
Nina
Quriobot
Whisbi
Market segment by regions, regional analysis covers
North America (United States, Canada, and Mexico)
Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)
South America (Brazil, Argentina and Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Chatbots Software product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Chatbots Software, with revenue, gross margin and global market share of Chatbots Software from 2019 to 2024.
Chapter 3, the Chatbots Software competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2019 to 2030.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2019 to 2024.and Chatbots Software market forecast, by regions, type and application, with consumption value, from 2025 to 2030.
Chapter 11, market dynamics, drivers, restraints, trends and Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Chatbots Software.
Chapter 13, to describe Chatbots Software research findings and conclusion.
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1 Market Overview
1.1 Product Overview and Scope of Chatbots Software
1.2 Market Estimation Caveats and Base Year
1.3 Classification of Chatbots Software by Type
1.3.1 Overview: Global Chatbots Software Market Size by Type: 2019 Versus 2023 Versus 2030
1.3.2 Global Chatbots Software Consumption Value Market Share by Type in 2023
1.3.3 Cloud Based
1.3.4 Web Based
1.4 Global Chatbots Software Market by Application
1.4.1 Overview: Global Chatbots Software Market Size by Application: 2019 Versus 2023 Versus 2030
1.4.2 Large Enterprises
1.4.3 SMEs
1.5 Global Chatbots Software Market Size & Forecast
1.6 Global Chatbots Software Market Size and Forecast by Region
1.6.1 Global Chatbots Software Market Size by Region: 2019 VS 2023 VS 2030
1.6.2 Global Chatbots Software Market Size by Region, (2019-2030)
1.6.3 North America Chatbots Software Market Size and Prospect (2019-2030)
1.6.4 Europe Chatbots Software Market Size and Prospect (2019-2030)
1.6.5 Asia-Pacific Chatbots Software Market Size and Prospect (2019-2030)
1.6.6 South America Chatbots Software Market Size and Prospect (2019-2030)
1.6.7 Middle East and Africa Chatbots Software Market Size and Prospect (2019-2030)
2 Company Profiles
2.1 Intercom
2.1.1 Intercom Details
2.1.2 Intercom Major Business
2.1.3 Intercom Chatbots Software Product and Solutions
2.1.4 Intercom Chatbots Software Revenue, Gross Margin and Market Share (2019-2024)
2.1.5 Intercom Recent Developments and Future Plans
2.2 Drift
2.2.1 Drift Details
2.2.2 Drift Major Business
2.2.3 Drift Chatbots Software Product and Solutions
2.2.4 Drift Chatbots Software Revenue, Gross Margin and Market Share (2019-2024)
2.2.5 Drift Recent Developments and Future Plans
2.3 Zendesk
2.3.1 Zendesk Details
2.3.2 Zendesk Major Business
2.3.3 Zendesk Chatbots Software Product and Solutions
2.3.4 Zendesk Chatbots Software Revenue, Gross Margin and Market Share (2019-2024)
2.3.5 Zendesk Recent Developments and Future Plans
2.4 IBM
2.4.1 IBM Details
2.4.2 IBM Major Business
2.4.3 IBM Chatbots Software Product and Solutions
2.4.4 IBM Chatbots Software Revenue, Gross Margin and Market Share (2019-2024)
2.4.5 IBM Recent Developments and Future Plans
2.5 ManyChat
2.5.1 ManyChat Details
2.5.2 ManyChat Major Business
2.5.3 ManyChat Chatbots Software Product and Solutions
2.5.4 ManyChat Chatbots Software Revenue, Gross Margin and Market Share (2019-2024)
2.5.5 ManyChat Recent Developments and Future Plans
2.6 Aivo
2.6.1 Aivo Details
2.6.2 Aivo Major Business
2.6.3 Aivo Chatbots Software Product and Solutions
2.6.4 Aivo Chatbots Software Revenue, Gross Margin and Market Share (2019-2024)
2.6.5 Aivo Recent Developments and Future Plans
2.7 Activechat.ai
2.7.1 Activechat.ai Details
2.7.2 Activechat.ai Major Business
2.7.3 Activechat.ai Chatbots Software Product and Solutions
2.7.4 Activechat.ai Chatbots Software Revenue, Gross Margin and Market Share (2019-2024)
2.7.5 Activechat.ai Recent Developments and Future Plans
2.8 Alfred AI
2.8.1 Alfred AI Details
2.8.2 Alfred AI Major Business
2.8.3 Alfred AI Chatbots Software Product and Solutions
2.8.4 Alfred AI Chatbots Software Revenue, Gross Margin and Market Share (2019-2024)
2.8.5 Alfred AI Recent Developments and Future Plans
2.9 BOTNATION AI
2.9.1 BOTNATION AI Details
2.9.2 BOTNATION AI Major Business
2.9.3 BOTNATION AI Chatbots Software Product and Solutions
2.9.4 BOTNATION AI Chatbots Software Revenue, Gross Margin and Market Share (2019-2024)
2.9.5 BOTNATION AI Recent Developments and Future Plans
2.10 ChipBot
2.10.1 ChipBot Details
2.10.2 ChipBot Major Business
2.10.3 ChipBot Chatbots Software Product and Solutions
2.10.4 ChipBot Chatbots Software Revenue, Gross Margin and Market Share (2019-2024)
2.10.5 ChipBot Recent Developments and Future Plans
2.11 Cisco
2.11.1 Cisco Details
2.11.2 Cisco Major Business
2.11.3 Cisco Chatbots Software Product and Solutions
2.11.4 Cisco Chatbots Software Revenue, Gross Margin and Market Share (2019-2024)
2.11.5 Cisco Recent Developments and Future Plans
2.12 Nina
2.12.1 Nina Details
2.12.2 Nina Major Business
2.12.3 Nina Chatbots Software Product and Solutions
2.12.4 Nina Chatbots Software Revenue, Gross Margin and Market Share (2019-2024)
2.12.5 Nina Recent Developments and Future Plans
2.13 Quriobot
2.13.1 Quriobot Details
2.13.2 Quriobot Major Business
2.13.3 Quriobot Chatbots Software Product and Solutions
2.13.4 Quriobot Chatbots Software Revenue, Gross Margin and Market Share (2019-2024)
2.13.5 Quriobot Recent Developments and Future Plans
2.14 Whisbi
2.14.1 Whisbi Details
2.14.2 Whisbi Major Business
2.14.3 Whisbi Chatbots Software Product and Solutions
2.14.4 Whisbi Chatbots Software Revenue, Gross Margin and Market Share (2019-2024)
2.14.5 Whisbi Recent Developments and Future Plans
3 Market Competition, by Players
3.1 Global Chatbots Software Revenue and Share by Players (2019-2024)
3.2 Market Share Analysis (2023)
3.2.1 Market Share of Chatbots Software by Company Revenue
3.2.2 Top 3 Chatbots Software Players Market Share in 2023
3.2.3 Top 6 Chatbots Software Players Market Share in 2023
3.3 Chatbots Software Market: Overall Company Footprint Analysis
3.3.1 Chatbots Software Market: Region Footprint
3.3.2 Chatbots Software Market: Company Product Type Footprint
3.3.3 Chatbots Software Market: Company Product Application Footprint
3.4 New Market Entrants and Barriers to Market Entry
3.5 Mergers, Acquisition, Agreements, and Collaborations
4 Market Size Segment by Type
4.1 Global Chatbots Software Consumption Value and Market Share by Type (2019-2024)
4.2 Global Chatbots Software Market Forecast by Type (2025-2030)
5 Market Size Segment by Application
5.1 Global Chatbots Software Consumption Value Market Share by Application (2019-2024)
5.2 Global Chatbots Software Market Forecast by Application (2025-2030)
6 North America
6.1 North America Chatbots Software Consumption Value by Type (2019-2030)
6.2 North America Chatbots Software Consumption Value by Application (2019-2030)
6.3 North America Chatbots Software Market Size by Country
6.3.1 North America Chatbots Software Consumption Value by Country (2019-2030)
6.3.2 United States Chatbots Software Market Size and Forecast (2019-2030)
6.3.3 Canada Chatbots Software Market Size and Forecast (2019-2030)
6.3.4 Mexico Chatbots Software Market Size and Forecast (2019-2030)
7 Europe
7.1 Europe Chatbots Software Consumption Value by Type (2019-2030)
7.2 Europe Chatbots Software Consumption Value by Application (2019-2030)
7.3 Europe Chatbots Software Market Size by Country
7.3.1 Europe Chatbots Software Consumption Value by Country (2019-2030)
7.3.2 Germany Chatbots Software Market Size and Forecast (2019-2030)
7.3.3 France Chatbots Software Market Size and Forecast (2019-2030)
7.3.4 United Kingdom Chatbots Software Market Size and Forecast (2019-2030)
7.3.5 Russia Chatbots Software Market Size and Forecast (2019-2030)
7.3.6 Italy Chatbots Software Market Size and Forecast (2019-2030)
8 Asia-Pacific
8.1 Asia-Pacific Chatbots Software Consumption Value by Type (2019-2030)
8.2 Asia-Pacific Chatbots Software Consumption Value by Application (2019-2030)
8.3 Asia-Pacific Chatbots Software Market Size by Region
8.3.1 Asia-Pacific Chatbots Software Consumption Value by Region (2019-2030)
8.3.2 China Chatbots Software Market Size and Forecast (2019-2030)
8.3.3 Japan Chatbots Software Market Size and Forecast (2019-2030)
8.3.4 South Korea Chatbots Software Market Size and Forecast (2019-2030)
8.3.5 India Chatbots Software Market Size and Forecast (2019-2030)
8.3.6 Southeast Asia Chatbots Software Market Size and Forecast (2019-2030)
8.3.7 Australia Chatbots Software Market Size and Forecast (2019-2030)
9 South America
9.1 South America Chatbots Software Consumption Value by Type (2019-2030)
9.2 South America Chatbots Software Consumption Value by Application (2019-2030)
9.3 South America Chatbots Software Market Size by Country
9.3.1 South America Chatbots Software Consumption Value by Country (2019-2030)
9.3.2 Brazil Chatbots Software Market Size and Forecast (2019-2030)
9.3.3 Argentina Chatbots Software Market Size and Forecast (2019-2030)
10 Middle East & Africa
10.1 Middle East & Africa Chatbots Software Consumption Value by Type (2019-2030)
10.2 Middle East & Africa Chatbots Software Consumption Value by Application (2019-2030)
10.3 Middle East & Africa Chatbots Software Market Size by Country
10.3.1 Middle East & Africa Chatbots Software Consumption Value by Country (2019-2030)
10.3.2 Turkey Chatbots Software Market Size and Forecast (2019-2030)
10.3.3 Saudi Arabia Chatbots Software Market Size and Forecast (2019-2030)
10.3.4 UAE Chatbots Software Market Size and Forecast (2019-2030)
11 Market Dynamics
11.1 Chatbots Software Market Drivers
11.2 Chatbots Software Market Restraints
11.3 Chatbots Software Trends Analysis
11.4 Porters Five Forces Analysis
11.4.1 Threat of New Entrants
11.4.2 Bargaining Power of Suppliers
11.4.3 Bargaining Power of Buyers
11.4.4 Threat of Substitutes
11.4.5 Competitive Rivalry
12 Industry Chain Analysis
12.1 Chatbots Software Industry Chain
12.2 Chatbots Software Upstream Analysis
12.3 Chatbots Software Midstream Analysis
12.4 Chatbots Software Downstream Analysis
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Research Process and Data Source
14.3 Disclaimer
Intercom
Drift
Zendesk
IBM
ManyChat
Aivo
Activechat.ai
Alfred AI
BOTNATION AI
ChipBot
Cisco
Nina
Quriobot
Whisbi
听
听
*If Applicable.