Global Cloud Based Customer Service Software Supply, Demand and Key Producers, 2024-2030

Publication ID:

GIR032405656

Publication Date:

March 11, 2024

Pages:

122

Publisher:

GIR

Countries:

Global [1]

USD 4,480.00

Software [2]

IT Services [3]

Computing & Electronics [4]

Description:

The global Cloud Based Customer Service Software market size is expected to reach $ million by 2030, rising at a market growth of % CAGR during the forecast period (2024-2030).
Customer service software are digital program and application used by companies, businesses, or organizations to gather information and provide improved customer service. These tools are multifunctional and perform several roles. However, the end goal is to ensure smoother and more efficient customer support.
This report studies the global Cloud Based Customer Service Software demand, key companies, and key regions.
This report is a detailed and comprehensive analysis of the world market for Cloud Based Customer Service Software, and provides market size (US$ million) and Year-over-Year (YoY) growth, considering 2023 as the base year. This report explores demand trends and competition, as well as details the characteristics of Cloud Based Customer Service Software that contribute to its increasing demand across many markets.
Highlights and key features of the study
Global Cloud Based Customer Service Software total market, 2019-2030, (USD Million)
Global Cloud Based Customer Service Software total market by region & country, CAGR, 2019-2030, (USD Million)
U.S. VS China: Cloud Based Customer Service Software total market, key domestic companies and share, (USD Million)
Global Cloud Based Customer Service Software revenue by player and market share 2019-2024, (USD Million)
Global Cloud Based Customer Service Software total market by Type, CAGR, 2019-2030, (USD Million)
Global Cloud Based Customer Service Software total market by Application, CAGR, 2019-2030, (USD Million).
This reports profiles major players in the global Cloud Based Customer Service Software market based on the following parameters 鈥� company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Freshdesk, Zendesk, Microsoft Dynamics 365 Customer Service, Kayako, Salesforce Service Cloud, HappyFox, HubSpot Service Hub, Gorgias and Zoho Desk, etc.
This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.
Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the World Cloud Based Customer Service Software market.
Detailed Segmentation:
Each section contains quantitative market data including market by value (US$ Millions), by player, by regions, by Type, and by Application. Data is given for the years 2019-2030 by year with 2023 as the base year, 2024 as the estimate year, and 2025-2030 as the forecast year.
Global Cloud Based Customer Service Software Market, By Region:
United States
China
Europe
Japan
South Korea
ASEAN
India
Rest of World
Global Cloud Based Customer Service Software Market, Segmentation by Type
CRM Tools
Live Chat Software
Ticketing Systems
Self-service Tools
Others
Global Cloud Based Customer Service Software Market, Segmentation by Application
Manufacturing
Healthcare
Government
BFSI
IT & Telecommunication
Retail & E-Commerce
Others
Companies Profiled:
Freshdesk
Zendesk
Microsoft Dynamics 365 Customer Service
Kayako
Salesforce Service Cloud
HappyFox
HubSpot Service Hub
Gorgias
Zoho Desk
ServiceNow
Desk
LiveChat
Help Scout
Oracle Service Cloud
Key Questions Answered
1. How big is the global Cloud Based Customer Service Software market?
2. What is the demand of the global Cloud Based Customer Service Software market?
3. What is the year over year growth of the global Cloud Based Customer Service Software market?
4. What is the total value of the global Cloud Based Customer Service Software market?
5. Who are the major players in the global Cloud Based Customer Service Software market?

Please Note - This is an on demand report and will be delivered in 2 business days (48 Hours) post payment.

Table Of Contents:

1 Supply Summary
1.1 Cloud Based Customer Service Software Introduction
1.2 World Cloud Based Customer Service Software Market Size & Forecast (2019 & 2023 & 2030)
1.3 World Cloud Based Customer Service Software Total Market by Region (by Headquarter Location)
1.3.1 World Cloud Based Customer Service Software Market Size by Region (2019-2030), (by Headquarter Location)
1.3.2 United States Cloud Based Customer Service Software Market Size (2019-2030)
1.3.3 China Cloud Based Customer Service Software Market Size (2019-2030)
1.3.4 Europe Cloud Based Customer Service Software Market Size (2019-2030)
1.3.5 Japan Cloud Based Customer Service Software Market Size (2019-2030)
1.3.6 South Korea Cloud Based Customer Service Software Market Size (2019-2030)
1.3.7 ASEAN Cloud Based Customer Service Software Market Size (2019-2030)
1.3.8 India Cloud Based Customer Service Software Market Size (2019-2030)
1.4 Market Drivers, Restraints and Trends
1.4.1 Cloud Based Customer Service Software Market Drivers
1.4.2 Factors Affecting Demand
1.4.3 Cloud Based Customer Service Software Major Market Trends
2 Demand Summary
2.1 World Cloud Based Customer Service Software Consumption Value (2019-2030)
2.2 World Cloud Based Customer Service Software Consumption Value by Region
2.2.1 World Cloud Based Customer Service Software Consumption Value by Region (2019-2024)
2.2.2 World Cloud Based Customer Service Software Consumption Value Forecast by Region (2025-2030)
2.3 United States Cloud Based Customer Service Software Consumption Value (2019-2030)
2.4 China Cloud Based Customer Service Software Consumption Value (2019-2030)
2.5 Europe Cloud Based Customer Service Software Consumption Value (2019-2030)
2.6 Japan Cloud Based Customer Service Software Consumption Value (2019-2030)
2.7 South Korea Cloud Based Customer Service Software Consumption Value (2019-2030)
2.8 ASEAN Cloud Based Customer Service Software Consumption Value (2019-2030)
2.9 India Cloud Based Customer Service Software Consumption Value (2019-2030)
3 World Cloud Based Customer Service Software Companies Competitive Analysis
3.1 World Cloud Based Customer Service Software Revenue by Player (2019-2024)
3.2 Industry Rank and Concentration Rate (CR)
3.2.1 Global Cloud Based Customer Service Software Industry Rank of Major Players
3.2.2 Global Concentration Ratios (CR4) for Cloud Based Customer Service Software in 2023
3.2.3 Global Concentration Ratios (CR8) for Cloud Based Customer Service Software in 2023
3.3 Cloud Based Customer Service Software Company Evaluation Quadrant
3.4 Cloud Based Customer Service Software Market: Overall Company Footprint Analysis
3.4.1 Cloud Based Customer Service Software Market: Region Footprint
3.4.2 Cloud Based Customer Service Software Market: Company Product Type Footprint
3.4.3 Cloud Based Customer Service Software Market: Company Product Application Footprint
3.5 Competitive Environment
3.5.1 Historical Structure of the Industry
3.5.2 Barriers of Market Entry
3.5.3 Factors of Competition
3.6 Mergers, Acquisitions Activity
4 United States VS China VS Rest of the World (by Headquarter Location)
4.1 United States VS China: Cloud Based Customer Service Software Revenue Comparison (by Headquarter Location)
4.1.1 United States VS China: Cloud Based Customer Service Software Market Size Comparison (2019 & 2023 & 2030) (by Headquarter Location)
4.1.2 United States VS China: Cloud Based Customer Service Software Revenue Market Share Comparison (2019 & 2023 & 2030)
4.2 United States Based Companies VS China Based Companies: Cloud Based Customer Service Software Consumption Value Comparison
4.2.1 United States VS China: Cloud Based Customer Service Software Consumption Value Comparison (2019 & 2023 & 2030)
4.2.2 United States VS China: Cloud Based Customer Service Software Consumption Value Market Share Comparison (2019 & 2023 & 2030)
4.3 United States Based Cloud Based Customer Service Software Companies and Market Share, 2019-2024
4.3.1 United States Based Cloud Based Customer Service Software Companies, Headquarters (States, Country)
4.3.2 United States Based Companies Cloud Based Customer Service Software Revenue, (2019-2024)
4.4 China Based Companies Cloud Based Customer Service Software Revenue and Market Share, 2019-2024
4.4.1 China Based Cloud Based Customer Service Software Companies, Company Headquarters (Province, Country)
4.4.2 China Based Companies Cloud Based Customer Service Software Revenue, (2019-2024)
4.5 Rest of World Based Cloud Based Customer Service Software Companies and Market Share, 2019-2024
4.5.1 Rest of World Based Cloud Based Customer Service Software Companies, Headquarters (States, Country)
4.5.2 Rest of World Based Companies Cloud Based Customer Service Software Revenue, (2019-2024)
5 Market Analysis by Type
5.1 World Cloud Based Customer Service Software Market Size Overview by Type: 2019 VS 2023 VS 2030
5.2 Segment Introduction by Type
5.2.1 CRM Tools
5.2.2 Live Chat Software
5.2.3 Ticketing Systems
5.2.4 Self-service Tools
5.2.5 Others
5.3 Market Segment by Type
5.3.1 World Cloud Based Customer Service Software Market Size by Type (2019-2024)
5.3.2 World Cloud Based Customer Service Software Market Size by Type (2025-2030)
5.3.3 World Cloud Based Customer Service Software Market Size Market Share by Type (2019-2030)
6 Market Analysis by Application
6.1 World Cloud Based Customer Service Software Market Size Overview by Application: 2019 VS 2023 VS 2030
6.2 Segment Introduction by Application
6.2.1 Manufacturing
6.2.2 Healthcare
6.2.3 Government
6.2.4 BFSI
6.2.5 BFSI
6.2.6 Retail & E-Commerce
6.2.7 Others
6.3 Market Segment by Application
6.3.1 World Cloud Based Customer Service Software Market Size by Application (2019-2024)
6.3.2 World Cloud Based Customer Service Software Market Size by Application (2025-2030)
6.3.3 World Cloud Based Customer Service Software Market Size by Application (2019-2030)
7 Company Profiles
7.1 Freshdesk
7.1.1 Freshdesk Details
7.1.2 Freshdesk Major Business
7.1.3 Freshdesk Cloud Based Customer Service Software Product and Services
7.1.4 Freshdesk Cloud Based Customer Service Software Revenue, Gross Margin and Market Share (2019-2024)
7.1.5 Freshdesk Recent Developments/Updates
7.1.6 Freshdesk Competitive Strengths & Weaknesses
7.2 Zendesk
7.2.1 Zendesk Details
7.2.2 Zendesk Major Business
7.2.3 Zendesk Cloud Based Customer Service Software Product and Services
7.2.4 Zendesk Cloud Based Customer Service Software Revenue, Gross Margin and Market Share (2019-2024)
7.2.5 Zendesk Recent Developments/Updates
7.2.6 Zendesk Competitive Strengths & Weaknesses
7.3 Microsoft Dynamics 365 Customer Service
7.3.1 Microsoft Dynamics 365 Customer Service Details
7.3.2 Microsoft Dynamics 365 Customer Service Major Business
7.3.3 Microsoft Dynamics 365 Customer Service Cloud Based Customer Service Software Product and Services
7.3.4 Microsoft Dynamics 365 Customer Service Cloud Based Customer Service Software Revenue, Gross Margin and Market Share (2019-2024)
7.3.5 Microsoft Dynamics 365 Customer Service Recent Developments/Updates
7.3.6 Microsoft Dynamics 365 Customer Service Competitive Strengths & Weaknesses
7.4 Kayako
7.4.1 Kayako Details
7.4.2 Kayako Major Business
7.4.3 Kayako Cloud Based Customer Service Software Product and Services
7.4.4 Kayako Cloud Based Customer Service Software Revenue, Gross Margin and Market Share (2019-2024)
7.4.5 Kayako Recent Developments/Updates
7.4.6 Kayako Competitive Strengths & Weaknesses
7.5 Salesforce Service Cloud
7.5.1 Salesforce Service Cloud Details
7.5.2 Salesforce Service Cloud Major Business
7.5.3 Salesforce Service Cloud Cloud Based Customer Service Software Product and Services
7.5.4 Salesforce Service Cloud Cloud Based Customer Service Software Revenue, Gross Margin and Market Share (2019-2024)
7.5.5 Salesforce Service Cloud Recent Developments/Updates
7.5.6 Salesforce Service Cloud Competitive Strengths & Weaknesses
7.6 HappyFox
7.6.1 HappyFox Details
7.6.2 HappyFox Major Business
7.6.3 HappyFox Cloud Based Customer Service Software Product and Services
7.6.4 HappyFox Cloud Based Customer Service Software Revenue, Gross Margin and Market Share (2019-2024)
7.6.5 HappyFox Recent Developments/Updates
7.6.6 HappyFox Competitive Strengths & Weaknesses
7.7 HubSpot Service Hub
7.7.1 HubSpot Service Hub Details
7.7.2 HubSpot Service Hub Major Business
7.7.3 HubSpot Service Hub Cloud Based Customer Service Software Product and Services
7.7.4 HubSpot Service Hub Cloud Based Customer Service Software Revenue, Gross Margin and Market Share (2019-2024)
7.7.5 HubSpot Service Hub Recent Developments/Updates
7.7.6 HubSpot Service Hub Competitive Strengths & Weaknesses
7.8 Gorgias
7.8.1 Gorgias Details
7.8.2 Gorgias Major Business
7.8.3 Gorgias Cloud Based Customer Service Software Product and Services
7.8.4 Gorgias Cloud Based Customer Service Software Revenue, Gross Margin and Market Share (2019-2024)
7.8.5 Gorgias Recent Developments/Updates
7.8.6 Gorgias Competitive Strengths & Weaknesses
7.9 Zoho Desk
7.9.1 Zoho Desk Details
7.9.2 Zoho Desk Major Business
7.9.3 Zoho Desk Cloud Based Customer Service Software Product and Services
7.9.4 Zoho Desk Cloud Based Customer Service Software Revenue, Gross Margin and Market Share (2019-2024)
7.9.5 Zoho Desk Recent Developments/Updates
7.9.6 Zoho Desk Competitive Strengths & Weaknesses
7.10 ServiceNow
7.10.1 ServiceNow Details
7.10.2 ServiceNow Major Business
7.10.3 ServiceNow Cloud Based Customer Service Software Product and Services
7.10.4 ServiceNow Cloud Based Customer Service Software Revenue, Gross Margin and Market Share (2019-2024)
7.10.5 ServiceNow Recent Developments/Updates
7.10.6 ServiceNow Competitive Strengths & Weaknesses
7.11 Desk
7.11.1 Desk Details
7.11.2 Desk Major Business
7.11.3 Desk Cloud Based Customer Service Software Product and Services
7.11.4 Desk Cloud Based Customer Service Software Revenue, Gross Margin and Market Share (2019-2024)
7.11.5 Desk Recent Developments/Updates
7.11.6 Desk Competitive Strengths & Weaknesses
7.12 LiveChat
7.12.1 LiveChat Details
7.12.2 LiveChat Major Business
7.12.3 LiveChat Cloud Based Customer Service Software Product and Services
7.12.4 LiveChat Cloud Based Customer Service Software Revenue, Gross Margin and Market Share (2019-2024)
7.12.5 LiveChat Recent Developments/Updates
7.12.6 LiveChat Competitive Strengths & Weaknesses
7.13 Help Scout
7.13.1 Help Scout Details
7.13.2 Help Scout Major Business
7.13.3 Help Scout Cloud Based Customer Service Software Product and Services
7.13.4 Help Scout Cloud Based Customer Service Software Revenue, Gross Margin and Market Share (2019-2024)
7.13.5 Help Scout Recent Developments/Updates
7.13.6 Help Scout Competitive Strengths & Weaknesses
7.14 Oracle Service Cloud
7.14.1 Oracle Service Cloud Details
7.14.2 Oracle Service Cloud Major Business
7.14.3 Oracle Service Cloud Cloud Based Customer Service Software Product and Services
7.14.4 Oracle Service Cloud Cloud Based Customer Service Software Revenue, Gross Margin and Market Share (2019-2024)
7.14.5 Oracle Service Cloud Recent Developments/Updates
7.14.6 Oracle Service Cloud Competitive Strengths & Weaknesses
8 Industry Chain Analysis
8.1 Cloud Based Customer Service Software Industry Chain
8.2 Cloud Based Customer Service Software Upstream Analysis
8.3 Cloud Based Customer Service Software Midstream Analysis
8.4 Cloud Based Customer Service Software Downstream Analysis
9 Research Findings and Conclusion
10 Appendix
10.1 Methodology
10.2 Research Process and Data Source
10.3 Disclaimer

Companies Mentioned:

Freshdesk
Zendesk
Microsoft Dynamics 365 Customer Service
Kayako
Salesforce Service Cloud
HappyFox
HubSpot Service Hub
Gorgias
Zoho Desk
ServiceNow
Desk
LiveChat
Help Scout
Oracle Service Cloud

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