Computer telephony integration, also called computer鈥搕elephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be integrated or coordinated. CTI (Computer Telephony Integration) software enables you to control your phone or phone system from your computer. CTI is often used as a jargon term for describing integrations between a phone system and a customer relationship management (CRM) system that has already been deployed. These integrations add features to enhance both systems and help agents better handle interactions.
The global Computer Telephony Integration Software market size was valued at US$ 2132 million in 2023 and is forecast to a readjusted size of USD 6620 million by 2030 with a CAGR of 17.8% during review period.
From a regional perspective, the US market share is relatively large, accounting for about 29%, and will maintain steady growth in the next few years.
With a market share of about 25%, Europe will continue to play an important role that cannot be ignored. China has about 16 per cent of the market. Major manufacturers are Five9, Salesforce, RingCentral, Twilio, Enghouse Interactive, NewVoiceMedia (Vonage), Genesys, Zendesk, Freshworks, NICE inContact, Nextiva, Talkdesk, Jive Communications (LogMeIn), Ameyo, Aircall, Tenfold, Ozonetel, InGenius, etc. The top three, with about 16% of the market.
This report is a detailed and comprehensive analysis for global Computer Telephony Integration Software market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2024, are provided.
Key Features:
Global Computer Telephony Integration Software market size and forecasts, in consumption value ($ Million), 2019-2030
Global Computer Telephony Integration Software market size and forecasts by region and country, in consumption value ($ Million), 2019-2030
Global Computer Telephony Integration Software market size and forecasts, by Type and by Application, in consumption value ($ Million), 2019-2030
Global Computer Telephony Integration Software market shares of main players, in revenue ($ Million), 2019-2024
The Primary Objectives in This Report Are:
To determine the size of the total market opportunity of global and key countries
To assess the growth potential for Computer Telephony Integration Software
To forecast future growth in each product and end-use market
To assess competitive factors affecting the marketplace
This report profiles key players in the global Computer Telephony Integration Software market based on the following parameters - company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Five9, Salesforce, RingCentral, Twilio, Enghouse Interactive, NewVoiceMedia (Vonage), Genesys, Zendesk, Freshworks, NICE inContact, etc.
This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.
Market segmentation
Computer Telephony Integration Software market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segmentation
Computer Telephony Integration Software market is split by Type and by Application. For the period 2018-2029, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type
Cloud Based
On-Premise
Market segment by Application
Large Enterprises
SMEs
Market segment by players, this report covers
Five9
Salesforce
RingCentral
Twilio
Enghouse Interactive
NewVoiceMedia (Vonage)
Genesys
Zendesk
Freshworks
NICE inContact
Nextiva
Talkdesk
Jive Communications (LogMeIn)
Ameyo
Aircall
Tenfold
Ozonetel
InGenius
Market segment by regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia, Italy and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia and Rest of Asia-Pacific)
South America (Brazil, Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Computer Telephony Integration Software product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Computer Telephony Integration Software, with revenue, gross margin, and global market share of Computer Telephony Integration Software from 2019 to 2024.
Chapter 3, the Computer Telephony Integration Software competitive situation, revenue, and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and by Application, with consumption value and growth rate by Type, by Application, from 2019 to 2030.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2019 to 2024.and Computer Telephony Integration Software market forecast, by regions, by Type and by Application, with consumption value, from 2024 to 2030.
Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Computer Telephony Integration Software.
Chapter 13, to describe Computer Telephony Integration Software research findings and conclusion.
Please Note - This is an on demand report and will be delivered in 2 business days (48 Hours) post payment.
1 Market Overview
1.1 Product Overview and Scope
1.2 Market Estimation Caveats and Base Year
1.3 Classification of Computer Telephony Integration Software by Type
1.3.1 Overview: Global Computer Telephony Integration Software Market Size by Type: 2019 Versus 2023 Versus 2030
1.3.2 Global Computer Telephony Integration Software Consumption Value Market Share by Type in 2023
1.3.3 Cloud Based
1.3.4 On-Premise
1.4 Global Computer Telephony Integration Software Market by Application
1.4.1 Overview: Global Computer Telephony Integration Software Market Size by Application: 2019 Versus 2023 Versus 2030
1.4.2 Large Enterprises
1.4.3 SMEs
1.5 Global Computer Telephony Integration Software Market Size & Forecast
1.6 Global Computer Telephony Integration Software Market Size and Forecast by Region
1.6.1 Global Computer Telephony Integration Software Market Size by Region: 2019 VS 2023 VS 2030
1.6.2 Global Computer Telephony Integration Software Market Size by Region, (2019-2030)
1.6.3 North America Computer Telephony Integration Software Market Size and Prospect (2019-2030)
1.6.4 Europe Computer Telephony Integration Software Market Size and Prospect (2019-2030)
1.6.5 Asia-Pacific Computer Telephony Integration Software Market Size and Prospect (2019-2030)
1.6.6 South America Computer Telephony Integration Software Market Size and Prospect (2019-2030)
1.6.7 Middle East & Africa Computer Telephony Integration Software Market Size and Prospect (2019-2030)
2 Company Profiles
2.1 Five9
2.1.1 Five9 Details
2.1.2 Five9 Major Business
2.1.3 Five9 Computer Telephony Integration Software Product and Solutions
2.1.4 Five9 Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2019-2024)
2.1.5 Five9 Recent Developments and Future Plans
2.2 Salesforce
2.2.1 Salesforce Details
2.2.2 Salesforce Major Business
2.2.3 Salesforce Computer Telephony Integration Software Product and Solutions
2.2.4 Salesforce Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2019-2024)
2.2.5 Salesforce Recent Developments and Future Plans
2.3 RingCentral
2.3.1 RingCentral Details
2.3.2 RingCentral Major Business
2.3.3 RingCentral Computer Telephony Integration Software Product and Solutions
2.3.4 RingCentral Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2019-2024)
2.3.5 RingCentral Recent Developments and Future Plans
2.4 Twilio
2.4.1 Twilio Details
2.4.2 Twilio Major Business
2.4.3 Twilio Computer Telephony Integration Software Product and Solutions
2.4.4 Twilio Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2019-2024)
2.4.5 Twilio Recent Developments and Future Plans
2.5 Enghouse Interactive
2.5.1 Enghouse Interactive Details
2.5.2 Enghouse Interactive Major Business
2.5.3 Enghouse Interactive Computer Telephony Integration Software Product and Solutions
2.5.4 Enghouse Interactive Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2019-2024)
2.5.5 Enghouse Interactive Recent Developments and Future Plans
2.6 NewVoiceMedia (Vonage)
2.6.1 NewVoiceMedia (Vonage) Details
2.6.2 NewVoiceMedia (Vonage) Major Business
2.6.3 NewVoiceMedia (Vonage) Computer Telephony Integration Software Product and Solutions
2.6.4 NewVoiceMedia (Vonage) Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2019-2024)
2.6.5 NewVoiceMedia (Vonage) Recent Developments and Future Plans
2.7 Genesys
2.7.1 Genesys Details
2.7.2 Genesys Major Business
2.7.3 Genesys Computer Telephony Integration Software Product and Solutions
2.7.4 Genesys Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2019-2024)
2.7.5 Genesys Recent Developments and Future Plans
2.8 Zendesk
2.8.1 Zendesk Details
2.8.2 Zendesk Major Business
2.8.3 Zendesk Computer Telephony Integration Software Product and Solutions
2.8.4 Zendesk Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2019-2024)
2.8.5 Zendesk Recent Developments and Future Plans
2.9 Freshworks
2.9.1 Freshworks Details
2.9.2 Freshworks Major Business
2.9.3 Freshworks Computer Telephony Integration Software Product and Solutions
2.9.4 Freshworks Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2019-2024)
2.9.5 Freshworks Recent Developments and Future Plans
2.10 NICE inContact
2.10.1 NICE inContact Details
2.10.2 NICE inContact Major Business
2.10.3 NICE inContact Computer Telephony Integration Software Product and Solutions
2.10.4 NICE inContact Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2019-2024)
2.10.5 NICE inContact Recent Developments and Future Plans
2.11 Nextiva
2.11.1 Nextiva Details
2.11.2 Nextiva Major Business
2.11.3 Nextiva Computer Telephony Integration Software Product and Solutions
2.11.4 Nextiva Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2019-2024)
2.11.5 Nextiva Recent Developments and Future Plans
2.12 Talkdesk
2.12.1 Talkdesk Details
2.12.2 Talkdesk Major Business
2.12.3 Talkdesk Computer Telephony Integration Software Product and Solutions
2.12.4 Talkdesk Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2019-2024)
2.12.5 Talkdesk Recent Developments and Future Plans
2.13 Jive Communications (LogMeIn)
2.13.1 Jive Communications (LogMeIn) Details
2.13.2 Jive Communications (LogMeIn) Major Business
2.13.3 Jive Communications (LogMeIn) Computer Telephony Integration Software Product and Solutions
2.13.4 Jive Communications (LogMeIn) Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2019-2024)
2.13.5 Jive Communications (LogMeIn) Recent Developments and Future Plans
2.14 Ameyo
2.14.1 Ameyo Details
2.14.2 Ameyo Major Business
2.14.3 Ameyo Computer Telephony Integration Software Product and Solutions
2.14.4 Ameyo Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2019-2024)
2.14.5 Ameyo Recent Developments and Future Plans
2.15 Aircall
2.15.1 Aircall Details
2.15.2 Aircall Major Business
2.15.3 Aircall Computer Telephony Integration Software Product and Solutions
2.15.4 Aircall Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2019-2024)
2.15.5 Aircall Recent Developments and Future Plans
2.16 Tenfold
2.16.1 Tenfold Details
2.16.2 Tenfold Major Business
2.16.3 Tenfold Computer Telephony Integration Software Product and Solutions
2.16.4 Tenfold Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2019-2024)
2.16.5 Tenfold Recent Developments and Future Plans
2.17 Ozonetel
2.17.1 Ozonetel Details
2.17.2 Ozonetel Major Business
2.17.3 Ozonetel Computer Telephony Integration Software Product and Solutions
2.17.4 Ozonetel Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2019-2024)
2.17.5 Ozonetel Recent Developments and Future Plans
2.18 InGenius
2.18.1 InGenius Details
2.18.2 InGenius Major Business
2.18.3 InGenius Computer Telephony Integration Software Product and Solutions
2.18.4 InGenius Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2019-2024)
2.18.5 InGenius Recent Developments and Future Plans
3 Market Competition, by Players
3.1 Global Computer Telephony Integration Software Revenue and Share by Players (2019-2024)
3.2 Market Share Analysis (2023)
3.2.1 Market Share of Computer Telephony Integration Software by Company Revenue
3.2.2 Top 3 Computer Telephony Integration Software Players Market Share in 2023
3.2.3 Top 6 Computer Telephony Integration Software Players Market Share in 2023
3.3 Computer Telephony Integration Software Market: Overall Company Footprint Analysis
3.3.1 Computer Telephony Integration Software Market: Region Footprint
3.3.2 Computer Telephony Integration Software Market: Company Product Type Footprint
3.3.3 Computer Telephony Integration Software Market: Company Product Application Footprint
3.4 New Market Entrants and Barriers to Market Entry
3.5 Mergers, Acquisition, Agreements, and Collaborations
4 Market Size Segment by Type
4.1 Global Computer Telephony Integration Software Consumption Value and Market Share by Type (2019-2024)
4.2 Global Computer Telephony Integration Software Market Forecast by Type (2025-2030)
5 Market Size Segment by Application
5.1 Global Computer Telephony Integration Software Consumption Value Market Share by Application (2019-2024)
5.2 Global Computer Telephony Integration Software Market Forecast by Application (2025-2030)
6 North America
6.1 North America Computer Telephony Integration Software Consumption Value by Type (2019-2030)
6.2 North America Computer Telephony Integration Software Market Size by Application (2019-2030)
6.3 North America Computer Telephony Integration Software Market Size by Country
6.3.1 North America Computer Telephony Integration Software Consumption Value by Country (2019-2030)
6.3.2 United States Computer Telephony Integration Software Market Size and Forecast (2019-2030)
6.3.3 Canada Computer Telephony Integration Software Market Size and Forecast (2019-2030)
6.3.4 Mexico Computer Telephony Integration Software Market Size and Forecast (2019-2030)
7 Europe
7.1 Europe Computer Telephony Integration Software Consumption Value by Type (2019-2030)
7.2 Europe Computer Telephony Integration Software Consumption Value by Application (2019-2030)
7.3 Europe Computer Telephony Integration Software Market Size by Country
7.3.1 Europe Computer Telephony Integration Software Consumption Value by Country (2019-2030)
7.3.2 Germany Computer Telephony Integration Software Market Size and Forecast (2019-2030)
7.3.3 France Computer Telephony Integration Software Market Size and Forecast (2019-2030)
7.3.4 United Kingdom Computer Telephony Integration Software Market Size and Forecast (2019-2030)
7.3.5 Russia Computer Telephony Integration Software Market Size and Forecast (2019-2030)
7.3.6 Italy Computer Telephony Integration Software Market Size and Forecast (2019-2030)
8 Asia-Pacific
8.1 Asia-Pacific Computer Telephony Integration Software Consumption Value by Type (2019-2030)
8.2 Asia-Pacific Computer Telephony Integration Software Consumption Value by Application (2019-2030)
8.3 Asia-Pacific Computer Telephony Integration Software Market Size by Region
8.3.1 Asia-Pacific Computer Telephony Integration Software Consumption Value by Region (2019-2030)
8.3.2 China Computer Telephony Integration Software Market Size and Forecast (2019-2030)
8.3.3 Japan Computer Telephony Integration Software Market Size and Forecast (2019-2030)
8.3.4 South Korea Computer Telephony Integration Software Market Size and Forecast (2019-2030)
8.3.5 India Computer Telephony Integration Software Market Size and Forecast (2019-2030)
8.3.6 Southeast Asia Computer Telephony Integration Software Market Size and Forecast (2019-2030)
8.3.7 Australia Computer Telephony Integration Software Market Size and Forecast (2019-2030)
9 South America
9.1 South America Computer Telephony Integration Software Consumption Value by Type (2019-2030)
9.2 South America Computer Telephony Integration Software Consumption Value by Application (2019-2030)
9.3 South America Computer Telephony Integration Software Market Size by Country
9.3.1 South America Computer Telephony Integration Software Consumption Value by Country (2019-2030)
9.3.2 Brazil Computer Telephony Integration Software Market Size and Forecast (2019-2030)
9.3.3 Argentina Computer Telephony Integration Software Market Size and Forecast (2019-2030)
10 Middle East & Africa
10.1 Middle East & Africa Computer Telephony Integration Software Consumption Value by Type (2019-2030)
10.2 Middle East & Africa Computer Telephony Integration Software Consumption Value by Application (2019-2030)
10.3 Middle East & Africa Computer Telephony Integration Software Market Size by Country
10.3.1 Middle East & Africa Computer Telephony Integration Software Consumption Value by Country (2019-2030)
10.3.2 Turkey Computer Telephony Integration Software Market Size and Forecast (2019-2030)
10.3.3 Saudi Arabia Computer Telephony Integration Software Market Size and Forecast (2019-2030)
10.3.4 UAE Computer Telephony Integration Software Market Size and Forecast (2019-2030)
11 Market Dynamics
11.1 Computer Telephony Integration Software Market Drivers
11.2 Computer Telephony Integration Software Market Restraints
11.3 Computer Telephony Integration Software Trends Analysis
11.4 Porters Five Forces Analysis
11.4.1 Threat of New Entrants
11.4.2 Bargaining Power of Suppliers
11.4.3 Bargaining Power of Buyers
11.4.4 Threat of Substitutes
11.4.5 Competitive Rivalry
12 Industry Chain Analysis
12.1 Computer Telephony Integration Software Industry Chain
12.2 Computer Telephony Integration Software Upstream Analysis
12.3 Computer Telephony Integration Software Midstream Analysis
12.4 Computer Telephony Integration Software Downstream Analysis
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Research Process and Data Source
14.3 Disclaimer
Five9
Salesforce
RingCentral
Twilio
Enghouse Interactive
NewVoiceMedia (Vonage)
Genesys
Zendesk
Freshworks
NICE inContact
Nextiva
Talkdesk
Jive Communications (LogMeIn)
Ameyo
Aircall
Tenfold
Ozonetel
InGenius
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*If Applicable.