The global Contact Center AI Software market size was valued at USD million in 2023 and is forecast to a readjusted size of USD million by 2030 with a CAGR of % during review period.
Contact center software allows companies to manage a high volume of inbound and outbound customer communications across a range of channels. This includes call center solutions, which focus on managing and handling incoming calls based on the number called and an associated database of handling instructions. Contact Centers, and related call centers, are typically part of a company鈥檚 overall customer relationship management (CRM) processes and strategy. Many products offer the ability to track and store individual caller data. As such, previous call histories can be accessed by the agent each time a customer calls. This can reduce call average handle time (AHT) and time spent manually entering customer data. Contact Center software is ideal for small, midsize, and large contact centers. It is used in a wide variety of industries. Many Contact Center products are now omni-channel, or multi-channel. These products are typically cloud-based and have expanded their capabilities beyond traditional call center activity. Omni-channel software has the capabilities to handle and integrate customer communications across all potential touchpoints and channels. These can include voice, VoIP, email, fax, video chat, SMS/text, and social media platforms.
China and the United States are two leaders in AI industry. On the AI 100 list (2022) released by CB Insights, the number of companies in the United States ranks first, with more than 70 companies, followed by the United Kingdom, with 8 companies on the list. China and Canada both holds 5 companies on the list. According to data from the China Academy of Information and Communications Technology, the scale of China's core artificial intelligence industry reached 楼508 billion in 2022, a year-on-year increase of 18%. From 2013 to November 2022, the cumulative number of patent applications for artificial intelligence inventions in the world reached 729,000, and the cumulative number of applications in China reached 389,000, accounting for 53.4%. However, the Global Artificial Intelligence Innovation Index Report 2021 released by the China Institute of Scientific and Technological Information shows that the overall strength of the United States is still far ahead. The number of artificial intelligence companies in the United States is about 4,670, while China has only 880. China's data center is less than 1/79 of that of the United States.
Thereport includes an overview of the development of the Contact Center AI Software industry chain, the market status of Banking, Financial Services, and Insurance (BFSI) (Cloud-Based Type, On-Premise Type), Retail and Consumer Goods (Cloud-Based Type, On-Premise Type), and key enterprises in developed and developing market, and analysed the cutting-edge technology, patent, hot applications and market trends of Contact Center AI Software.
Regionally, the report analyzes the Contact Center AI Software markets in key regions. North America and Europe are experiencing steady growth, driven by government initiatives and increasing consumer awareness. Asia-Pacific, particularly China, leads the global Contact Center AI Software market, with robust domestic demand, supportive policies, and a strong manufacturing base.
Key Features:
The report presents comprehensive understanding of the Contact Center AI Software market. It provides a holistic view of the industry, as well as detailed insights into individual components and stakeholders. The report analysis market dynamics, trends, challenges, and opportunities within the Contact Center AI Software industry.
The report involves analyzing the market at a macro level:
Market Sizing and Segmentation: Report collect data on the overall market size, including the revenue generated, and market share of different by Type (e.g., Cloud-Based Type, On-Premise Type).
Industry Analysis: Report analyse the broader industry trends, such as government policies and regulations, technological advancements, consumer preferences, and market dynamics. This analysis helps in understanding the key drivers and challenges influencing the Contact Center AI Software market.
Regional Analysis: The report involves examining the Contact Center AI Software market at a regional or national level. Report analyses regional factors such as government incentives, infrastructure development, economic conditions, and consumer behaviour to identify variations and opportunities within different markets.
Market Projections: Report covers the gathered data and analysis to make future projections and forecasts for the Contact Center AI Software market. This may include estimating market growth rates, predicting market demand, and identifying emerging trends.
The report also involves a more granular approach to Contact Center AI Software:
Company Analysis: Report covers individual Contact Center AI Software players, suppliers, and other relevant industry players. This analysis includes studying their financial performance, market positioning, product portfolios, partnerships, and strategies.
Consumer Analysis: Report covers data on consumer behaviour, preferences, and attitudes towards Contact Center AI Software This may involve surveys, interviews, and analysis of consumer reviews and feedback from different by Application (Banking, Financial Services, and Insurance (BFSI), Retail and Consumer Goods).
Technology Analysis: Report covers specific technologies relevant to Contact Center AI Software. It assesses the current state, advancements, and potential future developments in Contact Center AI Software areas.
Competitive Landscape: By analyzing individual companies, suppliers, and consumers, the report present insights into the competitive landscape of the Contact Center AI Software market. This analysis helps understand market share, competitive advantages, and potential areas for differentiation among industry players.
Market Validation: The report involves validating findings and projections through primary research, such as surveys, interviews, and focus groups.
Market Segmentation
Contact Center AI Software market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
Market segment by Type
Cloud-Based Type
On-Premise Type
Market segment by Application
Banking, Financial Services, and Insurance (BFSI)
Retail and Consumer Goods
IT and Telecom
Healthcare
Travel and Hospitality
Government
Media and Entertainment
Others
Market segment by players, this report covers
Oracle Corporation
SAP SE
Alcatel-Lucent Enterprise
Avaya
Mitel
Nextiva
VoIP Logic
Asterisk
Elastix
NEC
RingCentral
Five9
NICE in Contact
Aspect
8x8
Inteliwise
Cisco Systems
Market segment by regions, regional analysis covers
North America (United States, Canada, and Mexico)
Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)
South America (Brazil, Argentina and Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Contact Center AI Software product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Contact Center AI Software, with revenue, gross margin and global market share of Contact Center AI Software from 2019 to 2024.
Chapter 3, the Contact Center AI Software competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2019 to 2030.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2019 to 2024.and Contact Center AI Software market forecast, by regions, type and application, with consumption value, from 2025 to 2030.
Chapter 11, market dynamics, drivers, restraints, trends and Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Contact Center AI Software.
Chapter 13, to describe Contact Center AI Software research findings and conclusion.
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1 Market Overview
1.1 Product Overview and Scope of Contact Center AI Software
1.2 Market Estimation Caveats and Base Year
1.3 Classification of Contact Center AI Software by Type
1.3.1 Overview: Global Contact Center AI Software Market Size by Type: 2019 Versus 2023 Versus 2030
1.3.2 Global Contact Center AI Software Consumption Value Market Share by Type in 2023
1.3.3 Cloud-Based Type
1.3.4 On-Premise Type
1.4 Global Contact Center AI Software Market by Application
1.4.1 Overview: Global Contact Center AI Software Market Size by Application: 2019 Versus 2023 Versus 2030
1.4.2 Banking, Financial Services, and Insurance (BFSI)
1.4.3 Retail and Consumer Goods
1.4.4 IT and Telecom
1.4.5 Healthcare
1.4.6 Travel and Hospitality
1.4.7 Government
1.4.8 Media and Entertainment
1.4.9 Others
1.5 Global Contact Center AI Software Market Size & Forecast
1.6 Global Contact Center AI Software Market Size and Forecast by Region
1.6.1 Global Contact Center AI Software Market Size by Region: 2019 VS 2023 VS 2030
1.6.2 Global Contact Center AI Software Market Size by Region, (2019-2030)
1.6.3 North America Contact Center AI Software Market Size and Prospect (2019-2030)
1.6.4 Europe Contact Center AI Software Market Size and Prospect (2019-2030)
1.6.5 Asia-Pacific Contact Center AI Software Market Size and Prospect (2019-2030)
1.6.6 South America Contact Center AI Software Market Size and Prospect (2019-2030)
1.6.7 Middle East and Africa Contact Center AI Software Market Size and Prospect (2019-2030)
2 Company Profiles
2.1 Oracle Corporation
2.1.1 Oracle Corporation Details
2.1.2 Oracle Corporation Major Business
2.1.3 Oracle Corporation Contact Center AI Software Product and Solutions
2.1.4 Oracle Corporation Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
2.1.5 Oracle Corporation Recent Developments and Future Plans
2.2 SAP SE
2.2.1 SAP SE Details
2.2.2 SAP SE Major Business
2.2.3 SAP SE Contact Center AI Software Product and Solutions
2.2.4 SAP SE Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
2.2.5 SAP SE Recent Developments and Future Plans
2.3 Alcatel-Lucent Enterprise
2.3.1 Alcatel-Lucent Enterprise Details
2.3.2 Alcatel-Lucent Enterprise Major Business
2.3.3 Alcatel-Lucent Enterprise Contact Center AI Software Product and Solutions
2.3.4 Alcatel-Lucent Enterprise Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
2.3.5 Alcatel-Lucent Enterprise Recent Developments and Future Plans
2.4 Avaya
2.4.1 Avaya Details
2.4.2 Avaya Major Business
2.4.3 Avaya Contact Center AI Software Product and Solutions
2.4.4 Avaya Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
2.4.5 Avaya Recent Developments and Future Plans
2.5 Mitel
2.5.1 Mitel Details
2.5.2 Mitel Major Business
2.5.3 Mitel Contact Center AI Software Product and Solutions
2.5.4 Mitel Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
2.5.5 Mitel Recent Developments and Future Plans
2.6 Nextiva
2.6.1 Nextiva Details
2.6.2 Nextiva Major Business
2.6.3 Nextiva Contact Center AI Software Product and Solutions
2.6.4 Nextiva Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
2.6.5 Nextiva Recent Developments and Future Plans
2.7 VoIP Logic
2.7.1 VoIP Logic Details
2.7.2 VoIP Logic Major Business
2.7.3 VoIP Logic Contact Center AI Software Product and Solutions
2.7.4 VoIP Logic Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
2.7.5 VoIP Logic Recent Developments and Future Plans
2.8 Asterisk
2.8.1 Asterisk Details
2.8.2 Asterisk Major Business
2.8.3 Asterisk Contact Center AI Software Product and Solutions
2.8.4 Asterisk Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
2.8.5 Asterisk Recent Developments and Future Plans
2.9 Elastix
2.9.1 Elastix Details
2.9.2 Elastix Major Business
2.9.3 Elastix Contact Center AI Software Product and Solutions
2.9.4 Elastix Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
2.9.5 Elastix Recent Developments and Future Plans
2.10 NEC
2.10.1 NEC Details
2.10.2 NEC Major Business
2.10.3 NEC Contact Center AI Software Product and Solutions
2.10.4 NEC Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
2.10.5 NEC Recent Developments and Future Plans
2.11 RingCentral
2.11.1 RingCentral Details
2.11.2 RingCentral Major Business
2.11.3 RingCentral Contact Center AI Software Product and Solutions
2.11.4 RingCentral Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
2.11.5 RingCentral Recent Developments and Future Plans
2.12 Five9
2.12.1 Five9 Details
2.12.2 Five9 Major Business
2.12.3 Five9 Contact Center AI Software Product and Solutions
2.12.4 Five9 Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
2.12.5 Five9 Recent Developments and Future Plans
2.13 NICE in Contact
2.13.1 NICE in Contact Details
2.13.2 NICE in Contact Major Business
2.13.3 NICE in Contact Contact Center AI Software Product and Solutions
2.13.4 NICE in Contact Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
2.13.5 NICE in Contact Recent Developments and Future Plans
2.14 Aspect
2.14.1 Aspect Details
2.14.2 Aspect Major Business
2.14.3 Aspect Contact Center AI Software Product and Solutions
2.14.4 Aspect Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
2.14.5 Aspect Recent Developments and Future Plans
2.15 8x8
2.15.1 8x8 Details
2.15.2 8x8 Major Business
2.15.3 8x8 Contact Center AI Software Product and Solutions
2.15.4 8x8 Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
2.15.5 8x8 Recent Developments and Future Plans
2.16 Inteliwise
2.16.1 Inteliwise Details
2.16.2 Inteliwise Major Business
2.16.3 Inteliwise Contact Center AI Software Product and Solutions
2.16.4 Inteliwise Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
2.16.5 Inteliwise Recent Developments and Future Plans
2.17 Cisco Systems
2.17.1 Cisco Systems Details
2.17.2 Cisco Systems Major Business
2.17.3 Cisco Systems Contact Center AI Software Product and Solutions
2.17.4 Cisco Systems Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
2.17.5 Cisco Systems Recent Developments and Future Plans
3 Market Competition, by Players
3.1 Global Contact Center AI Software Revenue and Share by Players (2019-2024)
3.2 Market Share Analysis (2023)
3.2.1 Market Share of Contact Center AI Software by Company Revenue
3.2.2 Top 3 Contact Center AI Software Players Market Share in 2023
3.2.3 Top 6 Contact Center AI Software Players Market Share in 2023
3.3 Contact Center AI Software Market: Overall Company Footprint Analysis
3.3.1 Contact Center AI Software Market: Region Footprint
3.3.2 Contact Center AI Software Market: Company Product Type Footprint
3.3.3 Contact Center AI Software Market: Company Product Application Footprint
3.4 New Market Entrants and Barriers to Market Entry
3.5 Mergers, Acquisition, Agreements, and Collaborations
4 Market Size Segment by Type
4.1 Global Contact Center AI Software Consumption Value and Market Share by Type (2019-2024)
4.2 Global Contact Center AI Software Market Forecast by Type (2025-2030)
5 Market Size Segment by Application
5.1 Global Contact Center AI Software Consumption Value Market Share by Application (2019-2024)
5.2 Global Contact Center AI Software Market Forecast by Application (2025-2030)
6 North America
6.1 North America Contact Center AI Software Consumption Value by Type (2019-2030)
6.2 North America Contact Center AI Software Consumption Value by Application (2019-2030)
6.3 North America Contact Center AI Software Market Size by Country
6.3.1 North America Contact Center AI Software Consumption Value by Country (2019-2030)
6.3.2 United States Contact Center AI Software Market Size and Forecast (2019-2030)
6.3.3 Canada Contact Center AI Software Market Size and Forecast (2019-2030)
6.3.4 Mexico Contact Center AI Software Market Size and Forecast (2019-2030)
7 Europe
7.1 Europe Contact Center AI Software Consumption Value by Type (2019-2030)
7.2 Europe Contact Center AI Software Consumption Value by Application (2019-2030)
7.3 Europe Contact Center AI Software Market Size by Country
7.3.1 Europe Contact Center AI Software Consumption Value by Country (2019-2030)
7.3.2 Germany Contact Center AI Software Market Size and Forecast (2019-2030)
7.3.3 France Contact Center AI Software Market Size and Forecast (2019-2030)
7.3.4 United Kingdom Contact Center AI Software Market Size and Forecast (2019-2030)
7.3.5 Russia Contact Center AI Software Market Size and Forecast (2019-2030)
7.3.6 Italy Contact Center AI Software Market Size and Forecast (2019-2030)
8 Asia-Pacific
8.1 Asia-Pacific Contact Center AI Software Consumption Value by Type (2019-2030)
8.2 Asia-Pacific Contact Center AI Software Consumption Value by Application (2019-2030)
8.3 Asia-Pacific Contact Center AI Software Market Size by Region
8.3.1 Asia-Pacific Contact Center AI Software Consumption Value by Region (2019-2030)
8.3.2 China Contact Center AI Software Market Size and Forecast (2019-2030)
8.3.3 Japan Contact Center AI Software Market Size and Forecast (2019-2030)
8.3.4 South Korea Contact Center AI Software Market Size and Forecast (2019-2030)
8.3.5 India Contact Center AI Software Market Size and Forecast (2019-2030)
8.3.6 Southeast Asia Contact Center AI Software Market Size and Forecast (2019-2030)
8.3.7 Australia Contact Center AI Software Market Size and Forecast (2019-2030)
9 South America
9.1 South America Contact Center AI Software Consumption Value by Type (2019-2030)
9.2 South America Contact Center AI Software Consumption Value by Application (2019-2030)
9.3 South America Contact Center AI Software Market Size by Country
9.3.1 South America Contact Center AI Software Consumption Value by Country (2019-2030)
9.3.2 Brazil Contact Center AI Software Market Size and Forecast (2019-2030)
9.3.3 Argentina Contact Center AI Software Market Size and Forecast (2019-2030)
10 Middle East & Africa
10.1 Middle East & Africa Contact Center AI Software Consumption Value by Type (2019-2030)
10.2 Middle East & Africa Contact Center AI Software Consumption Value by Application (2019-2030)
10.3 Middle East & Africa Contact Center AI Software Market Size by Country
10.3.1 Middle East & Africa Contact Center AI Software Consumption Value by Country (2019-2030)
10.3.2 Turkey Contact Center AI Software Market Size and Forecast (2019-2030)
10.3.3 Saudi Arabia Contact Center AI Software Market Size and Forecast (2019-2030)
10.3.4 UAE Contact Center AI Software Market Size and Forecast (2019-2030)
11 Market Dynamics
11.1 Contact Center AI Software Market Drivers
11.2 Contact Center AI Software Market Restraints
11.3 Contact Center AI Software Trends Analysis
11.4 Porters Five Forces Analysis
11.4.1 Threat of New Entrants
11.4.2 Bargaining Power of Suppliers
11.4.3 Bargaining Power of Buyers
11.4.4 Threat of Substitutes
11.4.5 Competitive Rivalry
12 Industry Chain Analysis
12.1 Contact Center AI Software Industry Chain
12.2 Contact Center AI Software Upstream Analysis
12.3 Contact Center AI Software Midstream Analysis
12.4 Contact Center AI Software Downstream Analysis
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Research Process and Data Source
14.3 Disclaimer
Oracle Corporation
SAP SE
Alcatel-Lucent Enterprise
Avaya
Mitel
Nextiva
VoIP Logic
Asterisk
Elastix
NEC
RingCentral
Five9
NICE in Contact
Aspect
8x8
Inteliwise
Cisco Systems
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*If Applicable.