The global Contact Management Software market size was valued at USD 8717.3 million in 2023 and is forecast to a readjusted size of USD 13550 million by 2030 with a CAGR of 6.5% during review period.
Contact Management Software should be capable of not just storing the details about the pre-existing customers but also performing necessary updates, as well as adding new information about recent customer activities.
Increasingly Sophisticated CRM Systems: Modern CRM systems have increasingly become sophisticated tools that are capable of handling a wide range of customer interactions, from phone calls and emails to social media engagements. As a result, contact management software is increasingly becoming a component of these integrated solutions, as organizations seek to streamline their customer communication and engagement efforts.
Integration of AI and Machine Learning: Contact centers are increasingly utilizing artificial intelligence (AI) and machine learning (ML) capabilities to improve customer service and support. This has opened up new opportunities for contact management software to enhance its functionality and integrate AI/ML-powered features such as chatbots, virtual assistants, and sentiment analysis tools.
Cloud-Based Solutions: Cloud-based contact management software solutions are becoming more popular as they provide organizations with the flexibility, scalability, and cost-efficiency required to manage customer interactions effectively. Cloud-based solutions can be easily customized and integrated with other cloud-based applications, enabling organizations to streamline their customer engagement processes.
This report includes an overview of the development of the Contact Management Software industry chain, the market status of Large Enterprise (Cloud Based, On-Premise), SMEs (Cloud Based, On-Premise), and key enterprises in developed and developing market, and analysed the cutting-edge technology, patent, hot applications and market trends of Contact Management Software.
Regionally, the report analyzes the Contact Management Software markets in key regions. North America and Europe are experiencing steady growth, driven by government initiatives and increasing consumer awareness. Asia-Pacific, particularly China, leads the global Contact Management Software market, with robust domestic demand, supportive policies, and a strong manufacturing base.
Key Features:
The report presents comprehensive understanding of the Contact Management Software market. It provides a holistic view of the industry, as well as detailed insights into individual components and stakeholders. The report analysis market dynamics, trends, challenges, and opportunities within the Contact Management Software industry.
The report involves analyzing the market at a macro level:
Market Sizing and Segmentation: Report collect data on the overall market size, including the revenue generated, and market share of different by Type (e.g., Cloud Based, On-Premise).
Industry Analysis: Report analyse the broader industry trends, such as government policies and regulations, technological advancements, consumer preferences, and market dynamics. This analysis helps in understanding the key drivers and challenges influencing the Contact Management Software market.
Regional Analysis: The report involves examining the Contact Management Software market at a regional or national level. Report analyses regional factors such as government incentives, infrastructure development, economic conditions, and consumer behaviour to identify variations and opportunities within different markets.
Market Projections: Report covers the gathered data and analysis to make future projections and forecasts for the Contact Management Software market. This may include estimating market growth rates, predicting market demand, and identifying emerging trends.
The report also involves a more granular approach to Contact Management Software:
Company Analysis: Report covers individual Contact Management Software players, suppliers, and other relevant industry players. This analysis includes studying their financial performance, market positioning, product portfolios, partnerships, and strategies.
Consumer Analysis: Report covers data on consumer behaviour, preferences, and attitudes towards Contact Management Software This may involve surveys, interviews, and analysis of consumer reviews and feedback from different by Application (Large Enterprise, SMEs).
Technology Analysis: Report covers specific technologies relevant to Contact Management Software. It assesses the current state, advancements, and potential future developments in Contact Management Software areas.
Competitive Landscape: By analyzing individual companies, suppliers, and consumers, the report present insights into the competitive landscape of the Contact Management Software market. This analysis helps understand market share, competitive advantages, and potential areas for differentiation among industry players.
Market Validation: The report involves validating findings and projections through primary research, such as surveys, interviews, and focus groups.
Market Segmentation
Contact Management Software market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
Market segment by Type
Cloud Based
On-Premise
Market segment by Application
Large Enterprise
SMEs
Market segment by players, this report covers
Salesforce
Zoho
Sage
OnContact
Act
Pipedrive
SalesNexus
NetSuite
TeamWox
SugarCRM
Maximizer CRM
Infusionsoft
Insightly
OfficeClip
Freshsales
HubSpot Sales
InfoFlo
Teamgate
LeadExec
ProWorkflow
Chime
Google Contacts
CoContacts
Evercontact
Hyperoffice
Freshsales CRM
Market segment by regions, regional analysis covers
North America (United States, Canada, and Mexico)
Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)
South America (Brazil, Argentina and Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Contact Management Software product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Contact Management Software, with revenue, gross margin and global market share of Contact Management Software from 2019 to 2024.
Chapter 3, the Contact Management Software competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2019 to 2030.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2019 to 2024.and Contact Management Software market forecast, by regions, type and application, with consumption value, from 2025 to 2030.
Chapter 11, market dynamics, drivers, restraints, trends and Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Contact Management Software.
Chapter 13, to describe Contact Management Software research findings and conclusion.
Please Note - This is an on demand report and will be delivered in 2 business days (48 Hours) post payment.
1 Market Overview
1.1 Product Overview and Scope of Contact Management Software
1.2 Market Estimation Caveats and Base Year
1.3 Classification of Contact Management Software by Type
1.3.1 Overview: Global Contact Management Software Market Size by Type: 2019 Versus 2023 Versus 2030
1.3.2 Global Contact Management Software Consumption Value Market Share by Type in 2023
1.3.3 Cloud Based
1.3.4 On-Premise
1.4 Global Contact Management Software Market by Application
1.4.1 Overview: Global Contact Management Software Market Size by Application: 2019 Versus 2023 Versus 2030
1.4.2 Large Enterprise
1.4.3 SMEs
1.5 Global Contact Management Software Market Size & Forecast
1.6 Global Contact Management Software Market Size and Forecast by Region
1.6.1 Global Contact Management Software Market Size by Region: 2019 VS 2023 VS 2030
1.6.2 Global Contact Management Software Market Size by Region, (2019-2030)
1.6.3 North America Contact Management Software Market Size and Prospect (2019-2030)
1.6.4 Europe Contact Management Software Market Size and Prospect (2019-2030)
1.6.5 Asia-Pacific Contact Management Software Market Size and Prospect (2019-2030)
1.6.6 South America Contact Management Software Market Size and Prospect (2019-2030)
1.6.7 Middle East and Africa Contact Management Software Market Size and Prospect (2019-2030)
2 Company Profiles
2.1 Salesforce
2.1.1 Salesforce Details
2.1.2 Salesforce Major Business
2.1.3 Salesforce Contact Management Software Product and Solutions
2.1.4 Salesforce Contact Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.1.5 Salesforce Recent Developments and Future Plans
2.2 Zoho
2.2.1 Zoho Details
2.2.2 Zoho Major Business
2.2.3 Zoho Contact Management Software Product and Solutions
2.2.4 Zoho Contact Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.2.5 Zoho Recent Developments and Future Plans
2.3 Sage
2.3.1 Sage Details
2.3.2 Sage Major Business
2.3.3 Sage Contact Management Software Product and Solutions
2.3.4 Sage Contact Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.3.5 Sage Recent Developments and Future Plans
2.4 OnContact
2.4.1 OnContact Details
2.4.2 OnContact Major Business
2.4.3 OnContact Contact Management Software Product and Solutions
2.4.4 OnContact Contact Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.4.5 OnContact Recent Developments and Future Plans
2.5 Act
2.5.1 Act Details
2.5.2 Act Major Business
2.5.3 Act Contact Management Software Product and Solutions
2.5.4 Act Contact Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.5.5 Act Recent Developments and Future Plans
2.6 Pipedrive
2.6.1 Pipedrive Details
2.6.2 Pipedrive Major Business
2.6.3 Pipedrive Contact Management Software Product and Solutions
2.6.4 Pipedrive Contact Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.6.5 Pipedrive Recent Developments and Future Plans
2.7 SalesNexus
2.7.1 SalesNexus Details
2.7.2 SalesNexus Major Business
2.7.3 SalesNexus Contact Management Software Product and Solutions
2.7.4 SalesNexus Contact Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.7.5 SalesNexus Recent Developments and Future Plans
2.8 NetSuite
2.8.1 NetSuite Details
2.8.2 NetSuite Major Business
2.8.3 NetSuite Contact Management Software Product and Solutions
2.8.4 NetSuite Contact Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.8.5 NetSuite Recent Developments and Future Plans
2.9 TeamWox
2.9.1 TeamWox Details
2.9.2 TeamWox Major Business
2.9.3 TeamWox Contact Management Software Product and Solutions
2.9.4 TeamWox Contact Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.9.5 TeamWox Recent Developments and Future Plans
2.10 SugarCRM
2.10.1 SugarCRM Details
2.10.2 SugarCRM Major Business
2.10.3 SugarCRM Contact Management Software Product and Solutions
2.10.4 SugarCRM Contact Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.10.5 SugarCRM Recent Developments and Future Plans
2.11 Maximizer CRM
2.11.1 Maximizer CRM Details
2.11.2 Maximizer CRM Major Business
2.11.3 Maximizer CRM Contact Management Software Product and Solutions
2.11.4 Maximizer CRM Contact Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.11.5 Maximizer CRM Recent Developments and Future Plans
2.12 Infusionsoft
2.12.1 Infusionsoft Details
2.12.2 Infusionsoft Major Business
2.12.3 Infusionsoft Contact Management Software Product and Solutions
2.12.4 Infusionsoft Contact Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.12.5 Infusionsoft Recent Developments and Future Plans
2.13 Insightly
2.13.1 Insightly Details
2.13.2 Insightly Major Business
2.13.3 Insightly Contact Management Software Product and Solutions
2.13.4 Insightly Contact Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.13.5 Insightly Recent Developments and Future Plans
2.14 OfficeClip
2.14.1 OfficeClip Details
2.14.2 OfficeClip Major Business
2.14.3 OfficeClip Contact Management Software Product and Solutions
2.14.4 OfficeClip Contact Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.14.5 OfficeClip Recent Developments and Future Plans
2.15 Freshsales
2.15.1 Freshsales Details
2.15.2 Freshsales Major Business
2.15.3 Freshsales Contact Management Software Product and Solutions
2.15.4 Freshsales Contact Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.15.5 Freshsales Recent Developments and Future Plans
2.16 HubSpot Sales
2.16.1 HubSpot Sales Details
2.16.2 HubSpot Sales Major Business
2.16.3 HubSpot Sales Contact Management Software Product and Solutions
2.16.4 HubSpot Sales Contact Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.16.5 HubSpot Sales Recent Developments and Future Plans
2.17 InfoFlo
2.17.1 InfoFlo Details
2.17.2 InfoFlo Major Business
2.17.3 InfoFlo Contact Management Software Product and Solutions
2.17.4 InfoFlo Contact Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.17.5 InfoFlo Recent Developments and Future Plans
2.18 Teamgate
2.18.1 Teamgate Details
2.18.2 Teamgate Major Business
2.18.3 Teamgate Contact Management Software Product and Solutions
2.18.4 Teamgate Contact Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.18.5 Teamgate Recent Developments and Future Plans
2.19 LeadExec
2.19.1 LeadExec Details
2.19.2 LeadExec Major Business
2.19.3 LeadExec Contact Management Software Product and Solutions
2.19.4 LeadExec Contact Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.19.5 LeadExec Recent Developments and Future Plans
2.20 ProWorkflow
2.20.1 ProWorkflow Details
2.20.2 ProWorkflow Major Business
2.20.3 ProWorkflow Contact Management Software Product and Solutions
2.20.4 ProWorkflow Contact Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.20.5 ProWorkflow Recent Developments and Future Plans
2.21 Chime
2.21.1 Chime Details
2.21.2 Chime Major Business
2.21.3 Chime Contact Management Software Product and Solutions
2.21.4 Chime Contact Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.21.5 Chime Recent Developments and Future Plans
2.22 Google Contacts
2.22.1 Google Contacts Details
2.22.2 Google Contacts Major Business
2.22.3 Google Contacts Contact Management Software Product and Solutions
2.22.4 Google Contacts Contact Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.22.5 Google Contacts Recent Developments and Future Plans
2.23 CoContacts
2.23.1 CoContacts Details
2.23.2 CoContacts Major Business
2.23.3 CoContacts Contact Management Software Product and Solutions
2.23.4 CoContacts Contact Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.23.5 CoContacts Recent Developments and Future Plans
2.24 Evercontact
2.24.1 Evercontact Details
2.24.2 Evercontact Major Business
2.24.3 Evercontact Contact Management Software Product and Solutions
2.24.4 Evercontact Contact Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.24.5 Evercontact Recent Developments and Future Plans
2.25 Hyperoffice
2.25.1 Hyperoffice Details
2.25.2 Hyperoffice Major Business
2.25.3 Hyperoffice Contact Management Software Product and Solutions
2.25.4 Hyperoffice Contact Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.25.5 Hyperoffice Recent Developments and Future Plans
2.26 Freshsales CRM
2.26.1 Freshsales CRM Details
2.26.2 Freshsales CRM Major Business
2.26.3 Freshsales CRM Contact Management Software Product and Solutions
2.26.4 Freshsales CRM Contact Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.26.5 Freshsales CRM Recent Developments and Future Plans
3 Market Competition, by Players
3.1 Global Contact Management Software Revenue and Share by Players (2019-2024)
3.2 Market Share Analysis (2023)
3.2.1 Market Share of Contact Management Software by Company Revenue
3.2.2 Top 3 Contact Management Software Players Market Share in 2023
3.2.3 Top 6 Contact Management Software Players Market Share in 2023
3.3 Contact Management Software Market: Overall Company Footprint Analysis
3.3.1 Contact Management Software Market: Region Footprint
3.3.2 Contact Management Software Market: Company Product Type Footprint
3.3.3 Contact Management Software Market: Company Product Application Footprint
3.4 New Market Entrants and Barriers to Market Entry
3.5 Mergers, Acquisition, Agreements, and Collaborations
4 Market Size Segment by Type
4.1 Global Contact Management Software Consumption Value and Market Share by Type (2019-2024)
4.2 Global Contact Management Software Market Forecast by Type (2025-2030)
5 Market Size Segment by Application
5.1 Global Contact Management Software Consumption Value Market Share by Application (2019-2024)
5.2 Global Contact Management Software Market Forecast by Application (2025-2030)
6 North America
6.1 North America Contact Management Software Consumption Value by Type (2019-2030)
6.2 North America Contact Management Software Consumption Value by Application (2019-2030)
6.3 North America Contact Management Software Market Size by Country
6.3.1 North America Contact Management Software Consumption Value by Country (2019-2030)
6.3.2 United States Contact Management Software Market Size and Forecast (2019-2030)
6.3.3 Canada Contact Management Software Market Size and Forecast (2019-2030)
6.3.4 Mexico Contact Management Software Market Size and Forecast (2019-2030)
7 Europe
7.1 Europe Contact Management Software Consumption Value by Type (2019-2030)
7.2 Europe Contact Management Software Consumption Value by Application (2019-2030)
7.3 Europe Contact Management Software Market Size by Country
7.3.1 Europe Contact Management Software Consumption Value by Country (2019-2030)
7.3.2 Germany Contact Management Software Market Size and Forecast (2019-2030)
7.3.3 France Contact Management Software Market Size and Forecast (2019-2030)
7.3.4 United Kingdom Contact Management Software Market Size and Forecast (2019-2030)
7.3.5 Russia Contact Management Software Market Size and Forecast (2019-2030)
7.3.6 Italy Contact Management Software Market Size and Forecast (2019-2030)
8 Asia-Pacific
8.1 Asia-Pacific Contact Management Software Consumption Value by Type (2019-2030)
8.2 Asia-Pacific Contact Management Software Consumption Value by Application (2019-2030)
8.3 Asia-Pacific Contact Management Software Market Size by Region
8.3.1 Asia-Pacific Contact Management Software Consumption Value by Region (2019-2030)
8.3.2 China Contact Management Software Market Size and Forecast (2019-2030)
8.3.3 Japan Contact Management Software Market Size and Forecast (2019-2030)
8.3.4 South Korea Contact Management Software Market Size and Forecast (2019-2030)
8.3.5 India Contact Management Software Market Size and Forecast (2019-2030)
8.3.6 Southeast Asia Contact Management Software Market Size and Forecast (2019-2030)
8.3.7 Australia Contact Management Software Market Size and Forecast (2019-2030)
9 South America
9.1 South America Contact Management Software Consumption Value by Type (2019-2030)
9.2 South America Contact Management Software Consumption Value by Application (2019-2030)
9.3 South America Contact Management Software Market Size by Country
9.3.1 South America Contact Management Software Consumption Value by Country (2019-2030)
9.3.2 Brazil Contact Management Software Market Size and Forecast (2019-2030)
9.3.3 Argentina Contact Management Software Market Size and Forecast (2019-2030)
10 Middle East & Africa
10.1 Middle East & Africa Contact Management Software Consumption Value by Type (2019-2030)
10.2 Middle East & Africa Contact Management Software Consumption Value by Application (2019-2030)
10.3 Middle East & Africa Contact Management Software Market Size by Country
10.3.1 Middle East & Africa Contact Management Software Consumption Value by Country (2019-2030)
10.3.2 Turkey Contact Management Software Market Size and Forecast (2019-2030)
10.3.3 Saudi Arabia Contact Management Software Market Size and Forecast (2019-2030)
10.3.4 UAE Contact Management Software Market Size and Forecast (2019-2030)
11 Market Dynamics
11.1 Contact Management Software Market Drivers
11.2 Contact Management Software Market Restraints
11.3 Contact Management Software Trends Analysis
11.4 Porters Five Forces Analysis
11.4.1 Threat of New Entrants
11.4.2 Bargaining Power of Suppliers
11.4.3 Bargaining Power of Buyers
11.4.4 Threat of Substitutes
11.4.5 Competitive Rivalry
12 Industry Chain Analysis
12.1 Contact Management Software Industry Chain
12.2 Contact Management Software Upstream Analysis
12.3 Contact Management Software Midstream Analysis
12.4 Contact Management Software Downstream Analysis
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Research Process and Data Source
14.3 Disclaimer
Salesforce
Zoho
Sage
OnContact
Act
Pipedrive
SalesNexus
NetSuite
TeamWox
SugarCRM
Maximizer CRM
Infusionsoft
Insightly
OfficeClip
Freshsales
HubSpot Sales
InfoFlo
Teamgate
LeadExec
ProWorkflow
Chime
Google Contacts
CoContacts
Evercontact
Hyperoffice
Freshsales CRM
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*If Applicable.