The global Conversation Intelligence (CI) market size was valued at USD million in 2023 and is forecast to a readjusted size of USD million by 2030 with a CAGR of % during review period.
Conversation intelligence software records, transcribes, and analyzes customer and prospect conversations. This allows sales reps, account managers, and customer success managers to gain deeper visibility into the overall health of the deal/account and identify the best next steps.
Report includes an overview of the development of the Conversation Intelligence (CI) industry chain, the market status of SMEs (On-premise, Cloud-based), Large Enterprises (On-premise, Cloud-based), and key enterprises in developed and developing market, and analysed the cutting-edge technology, patent, hot applications and market trends of Conversation Intelligence (CI).
Regionally, the report analyzes the Conversation Intelligence (CI) markets in key regions. North America and Europe are experiencing steady growth, driven by government initiatives and increasing consumer awareness. Asia-Pacific, particularly China, leads the global Conversation Intelligence (CI) market, with robust domestic demand, supportive policies, and a strong manufacturing base.
Key Features:
The report presents comprehensive understanding of the Conversation Intelligence (CI) market. It provides a holistic view of the industry, as well as detailed insights into individual components and stakeholders. The report analysis market dynamics, trends, challenges, and opportunities within the Conversation Intelligence (CI) industry.
The report involves analyzing the market at a macro level:
Market Sizing and Segmentation: Report collect data on the overall market size, including the revenue generated, and market share of different by Type (e.g., On-premise, Cloud-based).
Industry Analysis: Report analyse the broader industry trends, such as government policies and regulations, technological advancements, consumer preferences, and market dynamics. This analysis helps in understanding the key drivers and challenges influencing the Conversation Intelligence (CI) market.
Regional Analysis: The report involves examining the Conversation Intelligence (CI) market at a regional or national level. Report analyses regional factors such as government incentives, infrastructure development, economic conditions, and consumer behaviour to identify variations and opportunities within different markets.
Market Projections: Report covers the gathered data and analysis to make future projections and forecasts for the Conversation Intelligence (CI) market. This may include estimating market growth rates, predicting market demand, and identifying emerging trends.
The report also involves a more granular approach to Conversation Intelligence (CI):
Company Analysis: Report covers individual Conversation Intelligence (CI) players, suppliers, and other relevant industry players. This analysis includes studying their financial performance, market positioning, product portfolios, partnerships, and strategies.
Consumer Analysis: Report covers data on consumer behaviour, preferences, and attitudes towards Conversation Intelligence (CI) This may involve surveys, interviews, and analysis of consumer reviews and feedback from different by Application (SMEs, Large Enterprises).
Technology Analysis: Report covers specific technologies relevant to Conversation Intelligence (CI). It assesses the current state, advancements, and potential future developments in Conversation Intelligence (CI) areas.
Competitive Landscape: By analyzing individual companies, suppliers, and consumers, the report present insights into the competitive landscape of the Conversation Intelligence (CI) market. This analysis helps understand market share, competitive advantages, and potential areas for differentiation among industry players.
Market Validation: The report involves validating findings and projections through primary research, such as surveys, interviews, and focus groups.
Market Segmentation
Conversation Intelligence (CI) market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
Market segment by Type
On-premise
Cloud-based
Market segment by Application
SMEs
Large Enterprises
Market segment by players, this report covers
Chorus.ai
Gong
Salesloft
HubSpot Sales Hub
Mindtickle
Outreach
Salesken
Revenue.io
CallRail
Balto
Enthu.AI
Jiminny
Voyc
Chorus
Observe.ai
ExecVision
CallMiner
Avoma
Refract
Market segment by regions, regional analysis covers
North America (United States, Canada, and Mexico)
Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)
South America (Brazil, Argentina and Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Conversation Intelligence (CI) product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Conversation Intelligence (CI), with revenue, gross margin and global market share of Conversation Intelligence (CI) from 2019 to 2024.
Chapter 3, the Conversation Intelligence (CI) competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2019 to 2030.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2019 to 2024.and Conversation Intelligence (CI) market forecast, by regions, type and application, with consumption value, from 2025 to 2030.
Chapter 11, market dynamics, drivers, restraints, trends and Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Conversation Intelligence (CI).
Chapter 13, to describe Conversation Intelligence (CI) research findings and conclusion.
Please Note - This is an on demand report and will be delivered in 2 business days (48 Hours) post payment.
1 Market Overview
1.1 Product Overview and Scope of Conversation Intelligence (CI)
1.2 Market Estimation Caveats and Base Year
1.3 Classification of Conversation Intelligence (CI) by Type
1.3.1 Overview: Global Conversation Intelligence (CI) Market Size by Type: 2019 Versus 2023 Versus 2030
1.3.2 Global Conversation Intelligence (CI) Consumption Value Market Share by Type in 2023
1.3.3 On-premise
1.3.4 Cloud-based
1.4 Global Conversation Intelligence (CI) Market by Application
1.4.1 Overview: Global Conversation Intelligence (CI) Market Size by Application: 2019 Versus 2023 Versus 2030
1.4.2 SMEs
1.4.3 Large Enterprises
1.5 Global Conversation Intelligence (CI) Market Size & Forecast
1.6 Global Conversation Intelligence (CI) Market Size and Forecast by Region
1.6.1 Global Conversation Intelligence (CI) Market Size by Region: 2019 VS 2023 VS 2030
1.6.2 Global Conversation Intelligence (CI) Market Size by Region, (2019-2030)
1.6.3 North America Conversation Intelligence (CI) Market Size and Prospect (2019-2030)
1.6.4 Europe Conversation Intelligence (CI) Market Size and Prospect (2019-2030)
1.6.5 Asia-Pacific Conversation Intelligence (CI) Market Size and Prospect (2019-2030)
1.6.6 South America Conversation Intelligence (CI) Market Size and Prospect (2019-2030)
1.6.7 Middle East and Africa Conversation Intelligence (CI) Market Size and Prospect (2019-2030)
2 Company Profiles
2.1 Chorus.ai
2.1.1 Chorus.ai Details
2.1.2 Chorus.ai Major Business
2.1.3 Chorus.ai Conversation Intelligence (CI) Product and Solutions
2.1.4 Chorus.ai Conversation Intelligence (CI) Revenue, Gross Margin and Market Share (2019-2024)
2.1.5 Chorus.ai Recent Developments and Future Plans
2.2 Gong
2.2.1 Gong Details
2.2.2 Gong Major Business
2.2.3 Gong Conversation Intelligence (CI) Product and Solutions
2.2.4 Gong Conversation Intelligence (CI) Revenue, Gross Margin and Market Share (2019-2024)
2.2.5 Gong Recent Developments and Future Plans
2.3 Salesloft
2.3.1 Salesloft Details
2.3.2 Salesloft Major Business
2.3.3 Salesloft Conversation Intelligence (CI) Product and Solutions
2.3.4 Salesloft Conversation Intelligence (CI) Revenue, Gross Margin and Market Share (2019-2024)
2.3.5 Salesloft Recent Developments and Future Plans
2.4 HubSpot Sales Hub
2.4.1 HubSpot Sales Hub Details
2.4.2 HubSpot Sales Hub Major Business
2.4.3 HubSpot Sales Hub Conversation Intelligence (CI) Product and Solutions
2.4.4 HubSpot Sales Hub Conversation Intelligence (CI) Revenue, Gross Margin and Market Share (2019-2024)
2.4.5 HubSpot Sales Hub Recent Developments and Future Plans
2.5 Mindtickle
2.5.1 Mindtickle Details
2.5.2 Mindtickle Major Business
2.5.3 Mindtickle Conversation Intelligence (CI) Product and Solutions
2.5.4 Mindtickle Conversation Intelligence (CI) Revenue, Gross Margin and Market Share (2019-2024)
2.5.5 Mindtickle Recent Developments and Future Plans
2.6 Outreach
2.6.1 Outreach Details
2.6.2 Outreach Major Business
2.6.3 Outreach Conversation Intelligence (CI) Product and Solutions
2.6.4 Outreach Conversation Intelligence (CI) Revenue, Gross Margin and Market Share (2019-2024)
2.6.5 Outreach Recent Developments and Future Plans
2.7 Salesken
2.7.1 Salesken Details
2.7.2 Salesken Major Business
2.7.3 Salesken Conversation Intelligence (CI) Product and Solutions
2.7.4 Salesken Conversation Intelligence (CI) Revenue, Gross Margin and Market Share (2019-2024)
2.7.5 Salesken Recent Developments and Future Plans
2.8 Revenue.io
2.8.1 Revenue.io Details
2.8.2 Revenue.io Major Business
2.8.3 Revenue.io Conversation Intelligence (CI) Product and Solutions
2.8.4 Revenue.io Conversation Intelligence (CI) Revenue, Gross Margin and Market Share (2019-2024)
2.8.5 Revenue.io Recent Developments and Future Plans
2.9 CallRail
2.9.1 CallRail Details
2.9.2 CallRail Major Business
2.9.3 CallRail Conversation Intelligence (CI) Product and Solutions
2.9.4 CallRail Conversation Intelligence (CI) Revenue, Gross Margin and Market Share (2019-2024)
2.9.5 CallRail Recent Developments and Future Plans
2.10 Balto
2.10.1 Balto Details
2.10.2 Balto Major Business
2.10.3 Balto Conversation Intelligence (CI) Product and Solutions
2.10.4 Balto Conversation Intelligence (CI) Revenue, Gross Margin and Market Share (2019-2024)
2.10.5 Balto Recent Developments and Future Plans
2.11 Enthu.AI
2.11.1 Enthu.AI Details
2.11.2 Enthu.AI Major Business
2.11.3 Enthu.AI Conversation Intelligence (CI) Product and Solutions
2.11.4 Enthu.AI Conversation Intelligence (CI) Revenue, Gross Margin and Market Share (2019-2024)
2.11.5 Enthu.AI Recent Developments and Future Plans
2.12 Jiminny
2.12.1 Jiminny Details
2.12.2 Jiminny Major Business
2.12.3 Jiminny Conversation Intelligence (CI) Product and Solutions
2.12.4 Jiminny Conversation Intelligence (CI) Revenue, Gross Margin and Market Share (2019-2024)
2.12.5 Jiminny Recent Developments and Future Plans
2.13 Voyc
2.13.1 Voyc Details
2.13.2 Voyc Major Business
2.13.3 Voyc Conversation Intelligence (CI) Product and Solutions
2.13.4 Voyc Conversation Intelligence (CI) Revenue, Gross Margin and Market Share (2019-2024)
2.13.5 Voyc Recent Developments and Future Plans
2.14 Chorus
2.14.1 Chorus Details
2.14.2 Chorus Major Business
2.14.3 Chorus Conversation Intelligence (CI) Product and Solutions
2.14.4 Chorus Conversation Intelligence (CI) Revenue, Gross Margin and Market Share (2019-2024)
2.14.5 Chorus Recent Developments and Future Plans
2.15 Observe.ai
2.15.1 Observe.ai Details
2.15.2 Observe.ai Major Business
2.15.3 Observe.ai Conversation Intelligence (CI) Product and Solutions
2.15.4 Observe.ai Conversation Intelligence (CI) Revenue, Gross Margin and Market Share (2019-2024)
2.15.5 Observe.ai Recent Developments and Future Plans
2.16 ExecVision
2.16.1 ExecVision Details
2.16.2 ExecVision Major Business
2.16.3 ExecVision Conversation Intelligence (CI) Product and Solutions
2.16.4 ExecVision Conversation Intelligence (CI) Revenue, Gross Margin and Market Share (2019-2024)
2.16.5 ExecVision Recent Developments and Future Plans
2.17 CallMiner
2.17.1 CallMiner Details
2.17.2 CallMiner Major Business
2.17.3 CallMiner Conversation Intelligence (CI) Product and Solutions
2.17.4 CallMiner Conversation Intelligence (CI) Revenue, Gross Margin and Market Share (2019-2024)
2.17.5 CallMiner Recent Developments and Future Plans
2.18 Avoma
2.18.1 Avoma Details
2.18.2 Avoma Major Business
2.18.3 Avoma Conversation Intelligence (CI) Product and Solutions
2.18.4 Avoma Conversation Intelligence (CI) Revenue, Gross Margin and Market Share (2019-2024)
2.18.5 Avoma Recent Developments and Future Plans
2.19 Refract
2.19.1 Refract Details
2.19.2 Refract Major Business
2.19.3 Refract Conversation Intelligence (CI) Product and Solutions
2.19.4 Refract Conversation Intelligence (CI) Revenue, Gross Margin and Market Share (2019-2024)
2.19.5 Refract Recent Developments and Future Plans
3 Market Competition, by Players
3.1 Global Conversation Intelligence (CI) Revenue and Share by Players (2019-2024)
3.2 Market Share Analysis (2023)
3.2.1 Market Share of Conversation Intelligence (CI) by Company Revenue
3.2.2 Top 3 Conversation Intelligence (CI) Players Market Share in 2023
3.2.3 Top 6 Conversation Intelligence (CI) Players Market Share in 2023
3.3 Conversation Intelligence (CI) Market: Overall Company Footprint Analysis
3.3.1 Conversation Intelligence (CI) Market: Region Footprint
3.3.2 Conversation Intelligence (CI) Market: Company Product Type Footprint
3.3.3 Conversation Intelligence (CI) Market: Company Product Application Footprint
3.4 New Market Entrants and Barriers to Market Entry
3.5 Mergers, Acquisition, Agreements, and Collaborations
4 Market Size Segment by Type
4.1 Global Conversation Intelligence (CI) Consumption Value and Market Share by Type (2019-2024)
4.2 Global Conversation Intelligence (CI) Market Forecast by Type (2025-2030)
5 Market Size Segment by Application
5.1 Global Conversation Intelligence (CI) Consumption Value Market Share by Application (2019-2024)
5.2 Global Conversation Intelligence (CI) Market Forecast by Application (2025-2030)
6 North America
6.1 North America Conversation Intelligence (CI) Consumption Value by Type (2019-2030)
6.2 North America Conversation Intelligence (CI) Consumption Value by Application (2019-2030)
6.3 North America Conversation Intelligence (CI) Market Size by Country
6.3.1 North America Conversation Intelligence (CI) Consumption Value by Country (2019-2030)
6.3.2 United States Conversation Intelligence (CI) Market Size and Forecast (2019-2030)
6.3.3 Canada Conversation Intelligence (CI) Market Size and Forecast (2019-2030)
6.3.4 Mexico Conversation Intelligence (CI) Market Size and Forecast (2019-2030)
7 Europe
7.1 Europe Conversation Intelligence (CI) Consumption Value by Type (2019-2030)
7.2 Europe Conversation Intelligence (CI) Consumption Value by Application (2019-2030)
7.3 Europe Conversation Intelligence (CI) Market Size by Country
7.3.1 Europe Conversation Intelligence (CI) Consumption Value by Country (2019-2030)
7.3.2 Germany Conversation Intelligence (CI) Market Size and Forecast (2019-2030)
7.3.3 France Conversation Intelligence (CI) Market Size and Forecast (2019-2030)
7.3.4 United Kingdom Conversation Intelligence (CI) Market Size and Forecast (2019-2030)
7.3.5 Russia Conversation Intelligence (CI) Market Size and Forecast (2019-2030)
7.3.6 Italy Conversation Intelligence (CI) Market Size and Forecast (2019-2030)
8 Asia-Pacific
8.1 Asia-Pacific Conversation Intelligence (CI) Consumption Value by Type (2019-2030)
8.2 Asia-Pacific Conversation Intelligence (CI) Consumption Value by Application (2019-2030)
8.3 Asia-Pacific Conversation Intelligence (CI) Market Size by Region
8.3.1 Asia-Pacific Conversation Intelligence (CI) Consumption Value by Region (2019-2030)
8.3.2 China Conversation Intelligence (CI) Market Size and Forecast (2019-2030)
8.3.3 Japan Conversation Intelligence (CI) Market Size and Forecast (2019-2030)
8.3.4 South Korea Conversation Intelligence (CI) Market Size and Forecast (2019-2030)
8.3.5 India Conversation Intelligence (CI) Market Size and Forecast (2019-2030)
8.3.6 Southeast Asia Conversation Intelligence (CI) Market Size and Forecast (2019-2030)
8.3.7 Australia Conversation Intelligence (CI) Market Size and Forecast (2019-2030)
9 South America
9.1 South America Conversation Intelligence (CI) Consumption Value by Type (2019-2030)
9.2 South America Conversation Intelligence (CI) Consumption Value by Application (2019-2030)
9.3 South America Conversation Intelligence (CI) Market Size by Country
9.3.1 South America Conversation Intelligence (CI) Consumption Value by Country (2019-2030)
9.3.2 Brazil Conversation Intelligence (CI) Market Size and Forecast (2019-2030)
9.3.3 Argentina Conversation Intelligence (CI) Market Size and Forecast (2019-2030)
10 Middle East & Africa
10.1 Middle East & Africa Conversation Intelligence (CI) Consumption Value by Type (2019-2030)
10.2 Middle East & Africa Conversation Intelligence (CI) Consumption Value by Application (2019-2030)
10.3 Middle East & Africa Conversation Intelligence (CI) Market Size by Country
10.3.1 Middle East & Africa Conversation Intelligence (CI) Consumption Value by Country (2019-2030)
10.3.2 Turkey Conversation Intelligence (CI) Market Size and Forecast (2019-2030)
10.3.3 Saudi Arabia Conversation Intelligence (CI) Market Size and Forecast (2019-2030)
10.3.4 UAE Conversation Intelligence (CI) Market Size and Forecast (2019-2030)
11 Market Dynamics
11.1 Conversation Intelligence (CI) Market Drivers
11.2 Conversation Intelligence (CI) Market Restraints
11.3 Conversation Intelligence (CI) Trends Analysis
11.4 Porters Five Forces Analysis
11.4.1 Threat of New Entrants
11.4.2 Bargaining Power of Suppliers
11.4.3 Bargaining Power of Buyers
11.4.4 Threat of Substitutes
11.4.5 Competitive Rivalry
12 Industry Chain Analysis
12.1 Conversation Intelligence (CI) Industry Chain
12.2 Conversation Intelligence (CI) Upstream Analysis
12.3 Conversation Intelligence (CI) Midstream Analysis
12.4 Conversation Intelligence (CI) Downstream Analysis
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Research Process and Data Source
14.3 Disclaimer
Chorus.ai
Gong
Salesloft
HubSpot Sales Hub
Mindtickle
Outreach
Salesken
Revenue.io
CallRail
Balto
Enthu.AI
Jiminny
Voyc
Chorus
Observe.ai
ExecVision
CallMiner
Avoma
Refract
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*If Applicable.