The global Conversation Intelligence Platform market size was valued at US$ 1650 million in 2024 and is forecast to a readjusted size of USD 8604 million by 2031 with a CAGR of 26.9% during review period.
Conversation Intelligence platforms leverage artificial intelligence, primarily in the forms of machine learning and natural language processing, to extract data from business call recordings.
The call recordings are then pulled into the CI software platform which analyzes and transcribes the conversation. The software identifies who is speaking, when they speak, important keywords and phrases, and pauses in the conversation. All of this is then used to process additional data and determine action items.
The top 5 participants in the conversation intelligence platform market are going.io, Chorus. ai (AffectLayer), SalesLoft, CallRail, and Revenue.io, accounting for about 40% of the market share.North America is the largest market, with a share about 38%, followed by Asia Pacific and Europe with the share about 28% and 18%. At present, the intelligent dialogue analysis market mainly takes cloud based as the main product, accounting for about 75% of the market. Its main application areas are large enterprises, with a market share of about 60%.
This report is a detailed and comprehensive analysis for global Conversation Intelligence Platform market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2025, are provided.
Key Features:
Global Conversation Intelligence Platform market size and forecasts, in consumption value ($ Million), 2020-2031
Global Conversation Intelligence Platform market size and forecasts by region and country, in consumption value ($ Million), 2020-2031
Global Conversation Intelligence Platform market size and forecasts, by Type and by Application, in consumption value ($ Million), 2020-2031
Global Conversation Intelligence Platform market shares of main players, in revenue ($ Million), 2020-2025
The Primary Objectives in This Report Are:
To determine the size of the total market opportunity of global and key countries
To assess the growth potential for Conversation Intelligence Platform
To forecast future growth in each product and end-use market
To assess competitive factors affecting the marketplace
This report profiles key players in the global Conversation Intelligence Platform market based on the following parameters - company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Gong.io, Chorus.ai (ZoomInfo), SalesLoft, CallRail, Revenue.io, Jiminny, Invoca, Allego, Tethr, Observe.ai, etc.
This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.
Market segmentation
Conversation Intelligence Platform market is split by Type and by Application. For the period 2020-2031, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type
Cloud Based
On-premises
Market segment by Application
Small and Medium Enterprises (SMEs)
Large Enterprises
Market segment by players, this report covers
Gong.io
Chorus.ai (ZoomInfo)
SalesLoft
CallRail
Revenue.io
Jiminny
Invoca
Allego
Tethr
Observe.ai
CallMiner
Avoma
Mindtickle
Salesken
baidu
Ali cloud
tencent
huawei
Iflytek
AI Speech Co., Ltd.
BYAI Technology Co., Ltd
ZhiZhen smart
Shenzhen Zhuiyi Technology Co., Ltd.
Nanjing Star Bat Technology Co., Ltd.
Zhujian Intelligent Technology (Shanghai) Co., Ltd.
Market segment by regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia, Italy and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia and Rest of Asia-Pacific)
South America (Brazil, Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Conversation Intelligence Platform product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Conversation Intelligence Platform, with revenue, gross margin, and global market share of Conversation Intelligence Platform from 2020 to 2025.
Chapter 3, the Conversation Intelligence Platform competitive situation, revenue, and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and by Application, with consumption value and growth rate by Type, by Application, from 2020 to 2031
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2020 to 2025.and Conversation Intelligence Platform market forecast, by regions, by Type and by Application, with consumption value, from 2026 to 2031.
Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Conversation Intelligence Platform.
Chapter 13, to describe Conversation Intelligence Platform research findings and conclusion.
Please Note - This is an on demand report and will be delivered in 2 business days (48 Hours) post payment.
1 Market Overview
1.1 Product Overview and Scope
1.2 Market Estimation Caveats and Base Year
1.3 Classification of Conversation Intelligence Platform by Type
1.3.1 Overview: Global Conversation Intelligence Platform Market Size by Type: 2020 Versus 2024 Versus 2031
1.3.2 Global Conversation Intelligence Platform Consumption Value Market Share by Type in 2024
1.3.3 Cloud Based
1.3.4 On-premises
1.4 Global Conversation Intelligence Platform Market by Application
1.4.1 Overview: Global Conversation Intelligence Platform Market Size by Application: 2020 Versus 2024 Versus 2031
1.4.2 Small and Medium Enterprises (SMEs)
1.4.3 Large Enterprises
1.5 Global Conversation Intelligence Platform Market Size & Forecast
1.6 Global Conversation Intelligence Platform Market Size and Forecast by Region
1.6.1 Global Conversation Intelligence Platform Market Size by Region: 2020 VS 2024 VS 2031
1.6.2 Global Conversation Intelligence Platform Market Size by Region, (2020-2031)
1.6.3 North America Conversation Intelligence Platform Market Size and Prospect (2020-2031)
1.6.4 Europe Conversation Intelligence Platform Market Size and Prospect (2020-2031)
1.6.5 Asia-Pacific Conversation Intelligence Platform Market Size and Prospect (2020-2031)
1.6.6 South America Conversation Intelligence Platform Market Size and Prospect (2020-2031)
1.6.7 Middle East & Africa Conversation Intelligence Platform Market Size and Prospect (2020-2031)
2 Company Profiles
2.1 Gong.io
2.1.1 Gong.io Details
2.1.2 Gong.io Major Business
2.1.3 Gong.io Conversation Intelligence Platform Product and Solutions
2.1.4 Gong.io Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
2.1.5 Gong.io Recent Developments and Future Plans
2.2 Chorus.ai (ZoomInfo)
2.2.1 Chorus.ai (ZoomInfo) Details
2.2.2 Chorus.ai (ZoomInfo) Major Business
2.2.3 Chorus.ai (ZoomInfo) Conversation Intelligence Platform Product and Solutions
2.2.4 Chorus.ai (ZoomInfo) Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
2.2.5 Chorus.ai (ZoomInfo) Recent Developments and Future Plans
2.3 SalesLoft
2.3.1 SalesLoft Details
2.3.2 SalesLoft Major Business
2.3.3 SalesLoft Conversation Intelligence Platform Product and Solutions
2.3.4 SalesLoft Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
2.3.5 SalesLoft Recent Developments and Future Plans
2.4 CallRail
2.4.1 CallRail Details
2.4.2 CallRail Major Business
2.4.3 CallRail Conversation Intelligence Platform Product and Solutions
2.4.4 CallRail Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
2.4.5 CallRail Recent Developments and Future Plans
2.5 Revenue.io
2.5.1 Revenue.io Details
2.5.2 Revenue.io Major Business
2.5.3 Revenue.io Conversation Intelligence Platform Product and Solutions
2.5.4 Revenue.io Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
2.5.5 Revenue.io Recent Developments and Future Plans
2.6 Jiminny
2.6.1 Jiminny Details
2.6.2 Jiminny Major Business
2.6.3 Jiminny Conversation Intelligence Platform Product and Solutions
2.6.4 Jiminny Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
2.6.5 Jiminny Recent Developments and Future Plans
2.7 Invoca
2.7.1 Invoca Details
2.7.2 Invoca Major Business
2.7.3 Invoca Conversation Intelligence Platform Product and Solutions
2.7.4 Invoca Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
2.7.5 Invoca Recent Developments and Future Plans
2.8 Allego
2.8.1 Allego Details
2.8.2 Allego Major Business
2.8.3 Allego Conversation Intelligence Platform Product and Solutions
2.8.4 Allego Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
2.8.5 Allego Recent Developments and Future Plans
2.9 Tethr
2.9.1 Tethr Details
2.9.2 Tethr Major Business
2.9.3 Tethr Conversation Intelligence Platform Product and Solutions
2.9.4 Tethr Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
2.9.5 Tethr Recent Developments and Future Plans
2.10 Observe.ai
2.10.1 Observe.ai Details
2.10.2 Observe.ai Major Business
2.10.3 Observe.ai Conversation Intelligence Platform Product and Solutions
2.10.4 Observe.ai Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
2.10.5 Observe.ai Recent Developments and Future Plans
2.11 CallMiner
2.11.1 CallMiner Details
2.11.2 CallMiner Major Business
2.11.3 CallMiner Conversation Intelligence Platform Product and Solutions
2.11.4 CallMiner Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
2.11.5 CallMiner Recent Developments and Future Plans
2.12 Avoma
2.12.1 Avoma Details
2.12.2 Avoma Major Business
2.12.3 Avoma Conversation Intelligence Platform Product and Solutions
2.12.4 Avoma Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
2.12.5 Avoma Recent Developments and Future Plans
2.13 Mindtickle
2.13.1 Mindtickle Details
2.13.2 Mindtickle Major Business
2.13.3 Mindtickle Conversation Intelligence Platform Product and Solutions
2.13.4 Mindtickle Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
2.13.5 Mindtickle Recent Developments and Future Plans
2.14 Salesken
2.14.1 Salesken Details
2.14.2 Salesken Major Business
2.14.3 Salesken Conversation Intelligence Platform Product and Solutions
2.14.4 Salesken Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
2.14.5 Salesken Recent Developments and Future Plans
2.15 baidu
2.15.1 baidu Details
2.15.2 baidu Major Business
2.15.3 baidu Conversation Intelligence Platform Product and Solutions
2.15.4 baidu Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
2.15.5 baidu Recent Developments and Future Plans
2.16 Ali cloud
2.16.1 Ali cloud Details
2.16.2 Ali cloud Major Business
2.16.3 Ali cloud Conversation Intelligence Platform Product and Solutions
2.16.4 Ali cloud Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
2.16.5 Ali cloud Recent Developments and Future Plans
2.17 tencent
2.17.1 tencent Details
2.17.2 tencent Major Business
2.17.3 tencent Conversation Intelligence Platform Product and Solutions
2.17.4 tencent Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
2.17.5 tencent Recent Developments and Future Plans
2.18 huawei
2.18.1 huawei Details
2.18.2 huawei Major Business
2.18.3 huawei Conversation Intelligence Platform Product and Solutions
2.18.4 huawei Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
2.18.5 huawei Recent Developments and Future Plans
2.19 Iflytek
2.19.1 Iflytek Details
2.19.2 Iflytek Major Business
2.19.3 Iflytek Conversation Intelligence Platform Product and Solutions
2.19.4 Iflytek Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
2.19.5 Iflytek Recent Developments and Future Plans
2.20 AI Speech Co., Ltd.
2.20.1 AI Speech Co., Ltd. Details
2.20.2 AI Speech Co., Ltd. Major Business
2.20.3 AI Speech Co., Ltd. Conversation Intelligence Platform Product and Solutions
2.20.4 AI Speech Co., Ltd. Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
2.20.5 AI Speech Co., Ltd. Recent Developments and Future Plans
2.21 BYAI Technology Co., Ltd
2.21.1 BYAI Technology Co., Ltd Details
2.21.2 BYAI Technology Co., Ltd Major Business
2.21.3 BYAI Technology Co., Ltd Conversation Intelligence Platform Product and Solutions
2.21.4 BYAI Technology Co., Ltd Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
2.21.5 BYAI Technology Co., Ltd Recent Developments and Future Plans
2.22 ZhiZhen smart
2.22.1 ZhiZhen smart Details
2.22.2 ZhiZhen smart Major Business
2.22.3 ZhiZhen smart Conversation Intelligence Platform Product and Solutions
2.22.4 ZhiZhen smart Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
2.22.5 ZhiZhen smart Recent Developments and Future Plans
2.23 Shenzhen Zhuiyi Technology Co., Ltd.
2.23.1 Shenzhen Zhuiyi Technology Co., Ltd. Details
2.23.2 Shenzhen Zhuiyi Technology Co., Ltd. Major Business
2.23.3 Shenzhen Zhuiyi Technology Co., Ltd. Conversation Intelligence Platform Product and Solutions
2.23.4 Shenzhen Zhuiyi Technology Co., Ltd. Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
2.23.5 Shenzhen Zhuiyi Technology Co., Ltd. Recent Developments and Future Plans
2.24 Nanjing Star Bat Technology Co., Ltd.
2.24.1 Nanjing Star Bat Technology Co., Ltd. Details
2.24.2 Nanjing Star Bat Technology Co., Ltd. Major Business
2.24.3 Nanjing Star Bat Technology Co., Ltd. Conversation Intelligence Platform Product and Solutions
2.24.4 Nanjing Star Bat Technology Co., Ltd. Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
2.24.5 Nanjing Star Bat Technology Co., Ltd. Recent Developments and Future Plans
2.25 Zhujian Intelligent Technology (Shanghai) Co., Ltd.
2.25.1 Zhujian Intelligent Technology (Shanghai) Co., Ltd. Details
2.25.2 Zhujian Intelligent Technology (Shanghai) Co., Ltd. Major Business
2.25.3 Zhujian Intelligent Technology (Shanghai) Co., Ltd. Conversation Intelligence Platform Product and Solutions
2.25.4 Zhujian Intelligent Technology (Shanghai) Co., Ltd. Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
2.25.5 Zhujian Intelligent Technology (Shanghai) Co., Ltd. Recent Developments and Future Plans
3 Market Competition, by Players
3.1 Global Conversation Intelligence Platform Revenue and Share by Players (2020-2025)
3.2 Market Share Analysis (2024)
3.2.1 Market Share of Conversation Intelligence Platform by Company Revenue
3.2.2 Top 3 Conversation Intelligence Platform Players Market Share in 2024
3.2.3 Top 6 Conversation Intelligence Platform Players Market Share in 2024
3.3 Conversation Intelligence Platform Market: Overall Company Footprint Analysis
3.3.1 Conversation Intelligence Platform Market: Region Footprint
3.3.2 Conversation Intelligence Platform Market: Company Product Type Footprint
3.3.3 Conversation Intelligence Platform Market: Company Product Application Footprint
3.4 New Market Entrants and Barriers to Market Entry
3.5 Mergers, Acquisition, Agreements, and Collaborations
4 Market Size Segment by Type
4.1 Global Conversation Intelligence Platform Consumption Value and Market Share by Type (2020-2025)
4.2 Global Conversation Intelligence Platform Market Forecast by Type (2026-2031)
5 Market Size Segment by Application
5.1 Global Conversation Intelligence Platform Consumption Value Market Share by Application (2020-2025)
5.2 Global Conversation Intelligence Platform Market Forecast by Application (2026-2031)
6 North America
6.1 North America Conversation Intelligence Platform Consumption Value by Type (2020-2031)
6.2 North America Conversation Intelligence Platform Market Size by Application (2020-2031)
6.3 North America Conversation Intelligence Platform Market Size by Country
6.3.1 North America Conversation Intelligence Platform Consumption Value by Country (2020-2031)
6.3.2 United States Conversation Intelligence Platform Market Size and Forecast (2020-2031)
6.3.3 Canada Conversation Intelligence Platform Market Size and Forecast (2020-2031)
6.3.4 Mexico Conversation Intelligence Platform Market Size and Forecast (2020-2031)
7 Europe
7.1 Europe Conversation Intelligence Platform Consumption Value by Type (2020-2031)
7.2 Europe Conversation Intelligence Platform Consumption Value by Application (2020-2031)
7.3 Europe Conversation Intelligence Platform Market Size by Country
7.3.1 Europe Conversation Intelligence Platform Consumption Value by Country (2020-2031)
7.3.2 Germany Conversation Intelligence Platform Market Size and Forecast (2020-2031)
7.3.3 France Conversation Intelligence Platform Market Size and Forecast (2020-2031)
7.3.4 United Kingdom Conversation Intelligence Platform Market Size and Forecast (2020-2031)
7.3.5 Russia Conversation Intelligence Platform Market Size and Forecast (2020-2031)
7.3.6 Italy Conversation Intelligence Platform Market Size and Forecast (2020-2031)
8 Asia-Pacific
8.1 Asia-Pacific Conversation Intelligence Platform Consumption Value by Type (2020-2031)
8.2 Asia-Pacific Conversation Intelligence Platform Consumption Value by Application (2020-2031)
8.3 Asia-Pacific Conversation Intelligence Platform Market Size by Region
8.3.1 Asia-Pacific Conversation Intelligence Platform Consumption Value by Region (2020-2031)
8.3.2 China Conversation Intelligence Platform Market Size and Forecast (2020-2031)
8.3.3 Japan Conversation Intelligence Platform Market Size and Forecast (2020-2031)
8.3.4 South Korea Conversation Intelligence Platform Market Size and Forecast (2020-2031)
8.3.5 India Conversation Intelligence Platform Market Size and Forecast (2020-2031)
8.3.6 Southeast Asia Conversation Intelligence Platform Market Size and Forecast (2020-2031)
8.3.7 Australia Conversation Intelligence Platform Market Size and Forecast (2020-2031)
9 South America
9.1 South America Conversation Intelligence Platform Consumption Value by Type (2020-2031)
9.2 South America Conversation Intelligence Platform Consumption Value by Application (2020-2031)
9.3 South America Conversation Intelligence Platform Market Size by Country
9.3.1 South America Conversation Intelligence Platform Consumption Value by Country (2020-2031)
9.3.2 Brazil Conversation Intelligence Platform Market Size and Forecast (2020-2031)
9.3.3 Argentina Conversation Intelligence Platform Market Size and Forecast (2020-2031)
10 Middle East & Africa
10.1 Middle East & Africa Conversation Intelligence Platform Consumption Value by Type (2020-2031)
10.2 Middle East & Africa Conversation Intelligence Platform Consumption Value by Application (2020-2031)
10.3 Middle East & Africa Conversation Intelligence Platform Market Size by Country
10.3.1 Middle East & Africa Conversation Intelligence Platform Consumption Value by Country (2020-2031)
10.3.2 Turkey Conversation Intelligence Platform Market Size and Forecast (2020-2031)
10.3.3 Saudi Arabia Conversation Intelligence Platform Market Size and Forecast (2020-2031)
10.3.4 UAE Conversation Intelligence Platform Market Size and Forecast (2020-2031)
11 Market Dynamics
11.1 Conversation Intelligence Platform Market Drivers
11.2 Conversation Intelligence Platform Market Restraints
11.3 Conversation Intelligence Platform Trends Analysis
11.4 Porters Five Forces Analysis
11.4.1 Threat of New Entrants
11.4.2 Bargaining Power of Suppliers
11.4.3 Bargaining Power of Buyers
11.4.4 Threat of Substitutes
11.4.5 Competitive Rivalry
12 Industry Chain Analysis
12.1 Conversation Intelligence Platform Industry Chain
12.2 Conversation Intelligence Platform Upstream Analysis
12.3 Conversation Intelligence Platform Midstream Analysis
12.4 Conversation Intelligence Platform Downstream Analysis
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Research Process and Data Source
14.3 Disclaimer
Gong.io
Chorus.ai (ZoomInfo)
SalesLoft
CallRail
Revenue.io
Jiminny
Invoca
Allego
Tethr
Observe.ai
CallMiner
Avoma
Mindtickle
Salesken
baidu
Ali cloud
tencent
huawei
Iflytek
AI Speech Co., Ltd.
BYAI Technology Co., Ltd
ZhiZhen smart
Shenzhen Zhuiyi Technology Co., Ltd.
Nanjing Star Bat Technology Co., Ltd.
Zhujian Intelligent Technology (Shanghai) Co., Ltd.
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*If Applicable.