The global Conversational Intelligence Software market size was valued at USD 3533.4 million in 2023 and is forecast to a readjusted size of USD 8096.3 million by 2030 with a CAGR of 12.6% during review period.
Conversational intelligence software is a type of software that records, transcribes, and analyzes sales calls or other types of conversations. It can identify keywords and topics of conversation, provide statistics and insights, and help users improve their communication skills and outcomes. Conversational intelligence software can be used by businesses to enhance customer service, sales performance, training, and compliance.
The industry trend of conversational intelligence software is expected to be positive and growing in the near future. The main drivers for this growth are the rising demand for AI-powered customer support services, the reduced chatbot development costs, the omnichannel deployment, and the increasing adoption of voice-based assistants. The public sector, healthcare, banking, retail, and e-commerce are some of the industries that are expected to benefit from conversational AI solutions.
This report includes an overview of the development of the Conversational Intelligence Software industry chain, the market status of Large Enterprises (Cloud Based, Web Based), SMEs (Cloud Based, Web Based), and key enterprises in developed and developing market, and analysed the cutting-edge technology, patent, hot applications and market trends of Conversational Intelligence Software.
Regionally, the report analyzes the Conversational Intelligence Software markets in key regions. North America and Europe are experiencing steady growth, driven by government initiatives and increasing consumer awareness. Asia-Pacific, particularly China, leads the global Conversational Intelligence Software market, with robust domestic demand, supportive policies, and a strong manufacturing base.
Key Features:
The report presents comprehensive understanding of the Conversational Intelligence Software market. It provides a holistic view of the industry, as well as detailed insights into individual components and stakeholders. The report analysis market dynamics, trends, challenges, and opportunities within the Conversational Intelligence Software industry.
The report involves analyzing the market at a macro level:
Market Sizing and Segmentation: Report collect data on the overall market size, including the revenue generated, and market share of different by Type (e.g., Cloud Based, Web Based).
Industry Analysis: Report analyse the broader industry trends, such as government policies and regulations, technological advancements, consumer preferences, and market dynamics. This analysis helps in understanding the key drivers and challenges influencing the Conversational Intelligence Software market.
Regional Analysis: The report involves examining the Conversational Intelligence Software market at a regional or national level. Report analyses regional factors such as government incentives, infrastructure development, economic conditions, and consumer behaviour to identify variations and opportunities within different markets.
Market Projections: Report covers the gathered data and analysis to make future projections and forecasts for the Conversational Intelligence Software market. This may include estimating market growth rates, predicting market demand, and identifying emerging trends.
The report also involves a more granular approach to Conversational Intelligence Software:
Company Analysis: Report covers individual Conversational Intelligence Software players, suppliers, and other relevant industry players. This analysis includes studying their financial performance, market positioning, product portfolios, partnerships, and strategies.
Consumer Analysis: Report covers data on consumer behaviour, preferences, and attitudes towards Conversational Intelligence Software This may involve surveys, interviews, and analysis of consumer reviews and feedback from different by Application (Large Enterprises, SMEs).
Technology Analysis: Report covers specific technologies relevant to Conversational Intelligence Software. It assesses the current state, advancements, and potential future developments in Conversational Intelligence Software areas.
Competitive Landscape: By analyzing individual companies, suppliers, and consumers, the report present insights into the competitive landscape of the Conversational Intelligence Software market. This analysis helps understand market share, competitive advantages, and potential areas for differentiation among industry players.
Market Validation: The report involves validating findings and projections through primary research, such as surveys, interviews, and focus groups.
Market Segmentation
Conversational Intelligence Software market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
Market segment by Type
Cloud Based
Web Based
Market segment by Application
Large Enterprises
SMEs
Market segment by players, this report covers
SAP
IBM
Microsoft
Ada
Kore.ai
Conversica
LivePerson
Genesys
Boost.ai
Kata.ai
Cognigy
OneReach.ai
Avaamo
Just AI
Kasisto
Active.Ai
Solvvy
Certainly
Hyro
Mindsay
Market segment by regions, regional analysis covers
North America (United States, Canada, and Mexico)
Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)
South America (Brazil, Argentina and Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Conversational Intelligence Software product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Conversational Intelligence Software, with revenue, gross margin and global market share of Conversational Intelligence Software from 2019 to 2024.
Chapter 3, the Conversational Intelligence Software competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2019 to 2030.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2019 to 2024.and Conversational Intelligence Software market forecast, by regions, type and application, with consumption value, from 2025 to 2030.
Chapter 11, market dynamics, drivers, restraints, trends and Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Conversational Intelligence Software.
Chapter 13, to describe Conversational Intelligence Software research findings and conclusion.
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1 Market Overview
1.1 Product Overview and Scope of Conversational Intelligence Software
1.2 Market Estimation Caveats and Base Year
1.3 Classification of Conversational Intelligence Software by Type
1.3.1 Overview: Global Conversational Intelligence Software Market Size by Type: 2019 Versus 2023 Versus 2030
1.3.2 Global Conversational Intelligence Software Consumption Value Market Share by Type in 2023
1.3.3 Cloud Based
1.3.4 Web Based
1.4 Global Conversational Intelligence Software Market by Application
1.4.1 Overview: Global Conversational Intelligence Software Market Size by Application: 2019 Versus 2023 Versus 2030
1.4.2 Large Enterprises
1.4.3 SMEs
1.5 Global Conversational Intelligence Software Market Size & Forecast
1.6 Global Conversational Intelligence Software Market Size and Forecast by Region
1.6.1 Global Conversational Intelligence Software Market Size by Region: 2019 VS 2023 VS 2030
1.6.2 Global Conversational Intelligence Software Market Size by Region, (2019-2030)
1.6.3 North America Conversational Intelligence Software Market Size and Prospect (2019-2030)
1.6.4 Europe Conversational Intelligence Software Market Size and Prospect (2019-2030)
1.6.5 Asia-Pacific Conversational Intelligence Software Market Size and Prospect (2019-2030)
1.6.6 South America Conversational Intelligence Software Market Size and Prospect (2019-2030)
1.6.7 Middle East and Africa Conversational Intelligence Software Market Size and Prospect (2019-2030)
2 Company Profiles
2.1 SAP
2.1.1 SAP Details
2.1.2 SAP Major Business
2.1.3 SAP Conversational Intelligence Software Product and Solutions
2.1.4 SAP Conversational Intelligence Software Revenue, Gross Margin and Market Share (2019-2024)
2.1.5 SAP Recent Developments and Future Plans
2.2 IBM
2.2.1 IBM Details
2.2.2 IBM Major Business
2.2.3 IBM Conversational Intelligence Software Product and Solutions
2.2.4 IBM Conversational Intelligence Software Revenue, Gross Margin and Market Share (2019-2024)
2.2.5 IBM Recent Developments and Future Plans
2.3 Microsoft
2.3.1 Microsoft Details
2.3.2 Microsoft Major Business
2.3.3 Microsoft Conversational Intelligence Software Product and Solutions
2.3.4 Microsoft Conversational Intelligence Software Revenue, Gross Margin and Market Share (2019-2024)
2.3.5 Microsoft Recent Developments and Future Plans
2.4 Ada
2.4.1 Ada Details
2.4.2 Ada Major Business
2.4.3 Ada Conversational Intelligence Software Product and Solutions
2.4.4 Ada Conversational Intelligence Software Revenue, Gross Margin and Market Share (2019-2024)
2.4.5 Ada Recent Developments and Future Plans
2.5 Kore.ai
2.5.1 Kore.ai Details
2.5.2 Kore.ai Major Business
2.5.3 Kore.ai Conversational Intelligence Software Product and Solutions
2.5.4 Kore.ai Conversational Intelligence Software Revenue, Gross Margin and Market Share (2019-2024)
2.5.5 Kore.ai Recent Developments and Future Plans
2.6 Conversica
2.6.1 Conversica Details
2.6.2 Conversica Major Business
2.6.3 Conversica Conversational Intelligence Software Product and Solutions
2.6.4 Conversica Conversational Intelligence Software Revenue, Gross Margin and Market Share (2019-2024)
2.6.5 Conversica Recent Developments and Future Plans
2.7 LivePerson
2.7.1 LivePerson Details
2.7.2 LivePerson Major Business
2.7.3 LivePerson Conversational Intelligence Software Product and Solutions
2.7.4 LivePerson Conversational Intelligence Software Revenue, Gross Margin and Market Share (2019-2024)
2.7.5 LivePerson Recent Developments and Future Plans
2.8 Genesys
2.8.1 Genesys Details
2.8.2 Genesys Major Business
2.8.3 Genesys Conversational Intelligence Software Product and Solutions
2.8.4 Genesys Conversational Intelligence Software Revenue, Gross Margin and Market Share (2019-2024)
2.8.5 Genesys Recent Developments and Future Plans
2.9 Boost.ai
2.9.1 Boost.ai Details
2.9.2 Boost.ai Major Business
2.9.3 Boost.ai Conversational Intelligence Software Product and Solutions
2.9.4 Boost.ai Conversational Intelligence Software Revenue, Gross Margin and Market Share (2019-2024)
2.9.5 Boost.ai Recent Developments and Future Plans
2.10 Kata.ai
2.10.1 Kata.ai Details
2.10.2 Kata.ai Major Business
2.10.3 Kata.ai Conversational Intelligence Software Product and Solutions
2.10.4 Kata.ai Conversational Intelligence Software Revenue, Gross Margin and Market Share (2019-2024)
2.10.5 Kata.ai Recent Developments and Future Plans
2.11 Cognigy
2.11.1 Cognigy Details
2.11.2 Cognigy Major Business
2.11.3 Cognigy Conversational Intelligence Software Product and Solutions
2.11.4 Cognigy Conversational Intelligence Software Revenue, Gross Margin and Market Share (2019-2024)
2.11.5 Cognigy Recent Developments and Future Plans
2.12 OneReach.ai
2.12.1 OneReach.ai Details
2.12.2 OneReach.ai Major Business
2.12.3 OneReach.ai Conversational Intelligence Software Product and Solutions
2.12.4 OneReach.ai Conversational Intelligence Software Revenue, Gross Margin and Market Share (2019-2024)
2.12.5 OneReach.ai Recent Developments and Future Plans
2.13 Avaamo
2.13.1 Avaamo Details
2.13.2 Avaamo Major Business
2.13.3 Avaamo Conversational Intelligence Software Product and Solutions
2.13.4 Avaamo Conversational Intelligence Software Revenue, Gross Margin and Market Share (2019-2024)
2.13.5 Avaamo Recent Developments and Future Plans
2.14 Just AI
2.14.1 Just AI Details
2.14.2 Just AI Major Business
2.14.3 Just AI Conversational Intelligence Software Product and Solutions
2.14.4 Just AI Conversational Intelligence Software Revenue, Gross Margin and Market Share (2019-2024)
2.14.5 Just AI Recent Developments and Future Plans
2.15 Kasisto
2.15.1 Kasisto Details
2.15.2 Kasisto Major Business
2.15.3 Kasisto Conversational Intelligence Software Product and Solutions
2.15.4 Kasisto Conversational Intelligence Software Revenue, Gross Margin and Market Share (2019-2024)
2.15.5 Kasisto Recent Developments and Future Plans
2.16 Active.Ai
2.16.1 Active.Ai Details
2.16.2 Active.Ai Major Business
2.16.3 Active.Ai Conversational Intelligence Software Product and Solutions
2.16.4 Active.Ai Conversational Intelligence Software Revenue, Gross Margin and Market Share (2019-2024)
2.16.5 Active.Ai Recent Developments and Future Plans
2.17 Solvvy
2.17.1 Solvvy Details
2.17.2 Solvvy Major Business
2.17.3 Solvvy Conversational Intelligence Software Product and Solutions
2.17.4 Solvvy Conversational Intelligence Software Revenue, Gross Margin and Market Share (2019-2024)
2.17.5 Solvvy Recent Developments and Future Plans
2.18 Certainly
2.18.1 Certainly Details
2.18.2 Certainly Major Business
2.18.3 Certainly Conversational Intelligence Software Product and Solutions
2.18.4 Certainly Conversational Intelligence Software Revenue, Gross Margin and Market Share (2019-2024)
2.18.5 Certainly Recent Developments and Future Plans
2.19 Hyro
2.19.1 Hyro Details
2.19.2 Hyro Major Business
2.19.3 Hyro Conversational Intelligence Software Product and Solutions
2.19.4 Hyro Conversational Intelligence Software Revenue, Gross Margin and Market Share (2019-2024)
2.19.5 Hyro Recent Developments and Future Plans
2.20 Mindsay
2.20.1 Mindsay Details
2.20.2 Mindsay Major Business
2.20.3 Mindsay Conversational Intelligence Software Product and Solutions
2.20.4 Mindsay Conversational Intelligence Software Revenue, Gross Margin and Market Share (2019-2024)
2.20.5 Mindsay Recent Developments and Future Plans
3 Market Competition, by Players
3.1 Global Conversational Intelligence Software Revenue and Share by Players (2019-2024)
3.2 Market Share Analysis (2023)
3.2.1 Market Share of Conversational Intelligence Software by Company Revenue
3.2.2 Top 3 Conversational Intelligence Software Players Market Share in 2023
3.2.3 Top 6 Conversational Intelligence Software Players Market Share in 2023
3.3 Conversational Intelligence Software Market: Overall Company Footprint Analysis
3.3.1 Conversational Intelligence Software Market: Region Footprint
3.3.2 Conversational Intelligence Software Market: Company Product Type Footprint
3.3.3 Conversational Intelligence Software Market: Company Product Application Footprint
3.4 New Market Entrants and Barriers to Market Entry
3.5 Mergers, Acquisition, Agreements, and Collaborations
4 Market Size Segment by Type
4.1 Global Conversational Intelligence Software Consumption Value and Market Share by Type (2019-2024)
4.2 Global Conversational Intelligence Software Market Forecast by Type (2025-2030)
5 Market Size Segment by Application
5.1 Global Conversational Intelligence Software Consumption Value Market Share by Application (2019-2024)
5.2 Global Conversational Intelligence Software Market Forecast by Application (2025-2030)
6 North America
6.1 North America Conversational Intelligence Software Consumption Value by Type (2019-2030)
6.2 North America Conversational Intelligence Software Consumption Value by Application (2019-2030)
6.3 North America Conversational Intelligence Software Market Size by Country
6.3.1 North America Conversational Intelligence Software Consumption Value by Country (2019-2030)
6.3.2 United States Conversational Intelligence Software Market Size and Forecast (2019-2030)
6.3.3 Canada Conversational Intelligence Software Market Size and Forecast (2019-2030)
6.3.4 Mexico Conversational Intelligence Software Market Size and Forecast (2019-2030)
7 Europe
7.1 Europe Conversational Intelligence Software Consumption Value by Type (2019-2030)
7.2 Europe Conversational Intelligence Software Consumption Value by Application (2019-2030)
7.3 Europe Conversational Intelligence Software Market Size by Country
7.3.1 Europe Conversational Intelligence Software Consumption Value by Country (2019-2030)
7.3.2 Germany Conversational Intelligence Software Market Size and Forecast (2019-2030)
7.3.3 France Conversational Intelligence Software Market Size and Forecast (2019-2030)
7.3.4 United Kingdom Conversational Intelligence Software Market Size and Forecast (2019-2030)
7.3.5 Russia Conversational Intelligence Software Market Size and Forecast (2019-2030)
7.3.6 Italy Conversational Intelligence Software Market Size and Forecast (2019-2030)
8 Asia-Pacific
8.1 Asia-Pacific Conversational Intelligence Software Consumption Value by Type (2019-2030)
8.2 Asia-Pacific Conversational Intelligence Software Consumption Value by Application (2019-2030)
8.3 Asia-Pacific Conversational Intelligence Software Market Size by Region
8.3.1 Asia-Pacific Conversational Intelligence Software Consumption Value by Region (2019-2030)
8.3.2 China Conversational Intelligence Software Market Size and Forecast (2019-2030)
8.3.3 Japan Conversational Intelligence Software Market Size and Forecast (2019-2030)
8.3.4 South Korea Conversational Intelligence Software Market Size and Forecast (2019-2030)
8.3.5 India Conversational Intelligence Software Market Size and Forecast (2019-2030)
8.3.6 Southeast Asia Conversational Intelligence Software Market Size and Forecast (2019-2030)
8.3.7 Australia Conversational Intelligence Software Market Size and Forecast (2019-2030)
9 South America
9.1 South America Conversational Intelligence Software Consumption Value by Type (2019-2030)
9.2 South America Conversational Intelligence Software Consumption Value by Application (2019-2030)
9.3 South America Conversational Intelligence Software Market Size by Country
9.3.1 South America Conversational Intelligence Software Consumption Value by Country (2019-2030)
9.3.2 Brazil Conversational Intelligence Software Market Size and Forecast (2019-2030)
9.3.3 Argentina Conversational Intelligence Software Market Size and Forecast (2019-2030)
10 Middle East & Africa
10.1 Middle East & Africa Conversational Intelligence Software Consumption Value by Type (2019-2030)
10.2 Middle East & Africa Conversational Intelligence Software Consumption Value by Application (2019-2030)
10.3 Middle East & Africa Conversational Intelligence Software Market Size by Country
10.3.1 Middle East & Africa Conversational Intelligence Software Consumption Value by Country (2019-2030)
10.3.2 Turkey Conversational Intelligence Software Market Size and Forecast (2019-2030)
10.3.3 Saudi Arabia Conversational Intelligence Software Market Size and Forecast (2019-2030)
10.3.4 UAE Conversational Intelligence Software Market Size and Forecast (2019-2030)
11 Market Dynamics
11.1 Conversational Intelligence Software Market Drivers
11.2 Conversational Intelligence Software Market Restraints
11.3 Conversational Intelligence Software Trends Analysis
11.4 Porters Five Forces Analysis
11.4.1 Threat of New Entrants
11.4.2 Bargaining Power of Suppliers
11.4.3 Bargaining Power of Buyers
11.4.4 Threat of Substitutes
11.4.5 Competitive Rivalry
12 Industry Chain Analysis
12.1 Conversational Intelligence Software Industry Chain
12.2 Conversational Intelligence Software Upstream Analysis
12.3 Conversational Intelligence Software Midstream Analysis
12.4 Conversational Intelligence Software Downstream Analysis
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Research Process and Data Source
14.3 Disclaimer
SAP
IBM
Microsoft
Ada
Kore.ai
Conversica
LivePerson
Genesys
Boost.ai
Kata.ai
Cognigy
OneReach.ai
Avaamo
Just AI
Kasisto
Active.Ai
Solvvy
Certainly
Hyro
Mindsay
听
听
*If Applicable.