The global CRM Software market size was valued at USD 16600 million in 2023 and is forecast to a readjusted size of USD 21710 million by 2030 with a CAGR of 3.9% during review period.
CRM stands for Customer Relationship Management. In an organisation, CRM activities are carried out for managing customer-business interaction.
CRM software plays a key role in managing customer data, business information and helps to maintain an ideal client-business relationship. It also helps in automating the operations related to听sales, marketing and customer support. CRM software integrates with the organisation鈥檚 CRM activities rendering them measurable in terms of effectiveness.
This report includes an overview of the development of the CRM Software industry chain, the market status of BFSI (On-Premise, Cloud Based), Healthcare (On-Premise, Cloud Based), and key enterprises in developed and developing market, and analysed the cutting-edge technology, patent, hot applications and market trends of CRM Software.
Regionally, the report analyzes the CRM Software markets in key regions. North America and Europe are experiencing steady growth, driven by government initiatives and increasing consumer awareness. Asia-Pacific, particularly China, leads the global CRM Software market, with robust domestic demand, supportive policies, and a strong manufacturing base.
Key Features:
The report presents comprehensive understanding of the CRM Software market. It provides a holistic view of the industry, as well as detailed insights into individual components and stakeholders. The report analysis market dynamics, trends, challenges, and opportunities within the CRM Software industry.
The report involves analyzing the market at a macro level:
Market Sizing and Segmentation: Report collect data on the overall market size, including the revenue generated, and market share of different by Type (e.g., On-Premise, Cloud Based).
Industry Analysis: Report analyse the broader industry trends, such as government policies and regulations, technological advancements, consumer preferences, and market dynamics. This analysis helps in understanding the key drivers and challenges influencing the CRM Software market.
Regional Analysis: The report involves examining the CRM Software market at a regional or national level. Report analyses regional factors such as government incentives, infrastructure development, economic conditions, and consumer behaviour to identify variations and opportunities within different markets.
Market Projections: Report covers the gathered data and analysis to make future projections and forecasts for the CRM Software market. This may include estimating market growth rates, predicting market demand, and identifying emerging trends.
The report also involves a more granular approach to CRM Software:
Company Analysis: Report covers individual CRM Software players, suppliers, and other relevant industry players. This analysis includes studying their financial performance, market positioning, product portfolios, partnerships, and strategies.
Consumer Analysis: Report covers data on consumer behaviour, preferences, and attitudes towards CRM Software This may involve surveys, interviews, and analysis of consumer reviews and feedback from different by Application (BFSI, Healthcare).
Technology Analysis: Report covers specific technologies relevant to CRM Software. It assesses the current state, advancements, and potential future developments in CRM Software areas.
Competitive Landscape: By analyzing individual companies, suppliers, and consumers, the report present insights into the competitive landscape of the CRM Software market. This analysis helps understand market share, competitive advantages, and potential areas for differentiation among industry players.
Market Validation: The report involves validating findings and projections through primary research, such as surveys, interviews, and focus groups.
Market Segmentation
CRM Software market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
Market segment by Type
On-Premise
Cloud Based
Market segment by Application
BFSI
Healthcare
Retail
Government
Industrial Manufacturing
Others
Market segment by players, this report covers
Oracle
SAP
Salesforce
Microsoft
monday
Zendesk
Zoho
Freshworks
Thryv
Pipedrive
Nextiva CRM
Hubspot
ActiveCampaign
Pipeliner
Nimble
Sage
Keap
Insightly
Maximizer Software
Salesboom
SugarCRM
Epsilon
Genesys
Verint
Market segment by regions, regional analysis covers
North America (United States, Canada, and Mexico)
Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)
South America (Brazil, Argentina and Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe CRM Software product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of CRM Software, with revenue, gross margin and global market share of CRM Software from 2019 to 2024.
Chapter 3, the CRM Software competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2019 to 2030.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2019 to 2024.and CRM Software market forecast, by regions, type and application, with consumption value, from 2025 to 2030.
Chapter 11, market dynamics, drivers, restraints, trends and Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of CRM Software.
Chapter 13, to describe CRM Software research findings and conclusion.
Please Note - This is an on demand report and will be delivered in 2 business days (48 Hours) post payment.
1 Market Overview
1.1 Product Overview and Scope of CRM Software
1.2 Market Estimation Caveats and Base Year
1.3 Classification of CRM Software by Type
1.3.1 Overview: Global CRM Software Market Size by Type: 2019 Versus 2023 Versus 2030
1.3.2 Global CRM Software Consumption Value Market Share by Type in 2023
1.3.3 On-Premise
1.3.4 Cloud Based
1.4 Global CRM Software Market by Application
1.4.1 Overview: Global CRM Software Market Size by Application: 2019 Versus 2023 Versus 2030
1.4.2 BFSI
1.4.3 Healthcare
1.4.4 Retail
1.4.5 Government
1.4.6 Industrial Manufacturing
1.4.7 Others
1.5 Global CRM Software Market Size & Forecast
1.6 Global CRM Software Market Size and Forecast by Region
1.6.1 Global CRM Software Market Size by Region: 2019 VS 2023 VS 2030
1.6.2 Global CRM Software Market Size by Region, (2019-2030)
1.6.3 North America CRM Software Market Size and Prospect (2019-2030)
1.6.4 Europe CRM Software Market Size and Prospect (2019-2030)
1.6.5 Asia-Pacific CRM Software Market Size and Prospect (2019-2030)
1.6.6 South America CRM Software Market Size and Prospect (2019-2030)
1.6.7 Middle East and Africa CRM Software Market Size and Prospect (2019-2030)
2 Company Profiles
2.1 Oracle
2.1.1 Oracle Details
2.1.2 Oracle Major Business
2.1.3 Oracle CRM Software Product and Solutions
2.1.4 Oracle CRM Software Revenue, Gross Margin and Market Share (2019-2024)
2.1.5 Oracle Recent Developments and Future Plans
2.2 SAP
2.2.1 SAP Details
2.2.2 SAP Major Business
2.2.3 SAP CRM Software Product and Solutions
2.2.4 SAP CRM Software Revenue, Gross Margin and Market Share (2019-2024)
2.2.5 SAP Recent Developments and Future Plans
2.3 Salesforce
2.3.1 Salesforce Details
2.3.2 Salesforce Major Business
2.3.3 Salesforce CRM Software Product and Solutions
2.3.4 Salesforce CRM Software Revenue, Gross Margin and Market Share (2019-2024)
2.3.5 Salesforce Recent Developments and Future Plans
2.4 Microsoft
2.4.1 Microsoft Details
2.4.2 Microsoft Major Business
2.4.3 Microsoft CRM Software Product and Solutions
2.4.4 Microsoft CRM Software Revenue, Gross Margin and Market Share (2019-2024)
2.4.5 Microsoft Recent Developments and Future Plans
2.5 monday
2.5.1 monday Details
2.5.2 monday Major Business
2.5.3 monday CRM Software Product and Solutions
2.5.4 monday CRM Software Revenue, Gross Margin and Market Share (2019-2024)
2.5.5 monday Recent Developments and Future Plans
2.6 Zendesk
2.6.1 Zendesk Details
2.6.2 Zendesk Major Business
2.6.3 Zendesk CRM Software Product and Solutions
2.6.4 Zendesk CRM Software Revenue, Gross Margin and Market Share (2019-2024)
2.6.5 Zendesk Recent Developments and Future Plans
2.7 Zoho
2.7.1 Zoho Details
2.7.2 Zoho Major Business
2.7.3 Zoho CRM Software Product and Solutions
2.7.4 Zoho CRM Software Revenue, Gross Margin and Market Share (2019-2024)
2.7.5 Zoho Recent Developments and Future Plans
2.8 Freshworks
2.8.1 Freshworks Details
2.8.2 Freshworks Major Business
2.8.3 Freshworks CRM Software Product and Solutions
2.8.4 Freshworks CRM Software Revenue, Gross Margin and Market Share (2019-2024)
2.8.5 Freshworks Recent Developments and Future Plans
2.9 Thryv
2.9.1 Thryv Details
2.9.2 Thryv Major Business
2.9.3 Thryv CRM Software Product and Solutions
2.9.4 Thryv CRM Software Revenue, Gross Margin and Market Share (2019-2024)
2.9.5 Thryv Recent Developments and Future Plans
2.10 Pipedrive
2.10.1 Pipedrive Details
2.10.2 Pipedrive Major Business
2.10.3 Pipedrive CRM Software Product and Solutions
2.10.4 Pipedrive CRM Software Revenue, Gross Margin and Market Share (2019-2024)
2.10.5 Pipedrive Recent Developments and Future Plans
2.11 Nextiva CRM
2.11.1 Nextiva CRM Details
2.11.2 Nextiva CRM Major Business
2.11.3 Nextiva CRM CRM Software Product and Solutions
2.11.4 Nextiva CRM CRM Software Revenue, Gross Margin and Market Share (2019-2024)
2.11.5 Nextiva CRM Recent Developments and Future Plans
2.12 Hubspot
2.12.1 Hubspot Details
2.12.2 Hubspot Major Business
2.12.3 Hubspot CRM Software Product and Solutions
2.12.4 Hubspot CRM Software Revenue, Gross Margin and Market Share (2019-2024)
2.12.5 Hubspot Recent Developments and Future Plans
2.13 ActiveCampaign
2.13.1 ActiveCampaign Details
2.13.2 ActiveCampaign Major Business
2.13.3 ActiveCampaign CRM Software Product and Solutions
2.13.4 ActiveCampaign CRM Software Revenue, Gross Margin and Market Share (2019-2024)
2.13.5 ActiveCampaign Recent Developments and Future Plans
2.14 Pipeliner
2.14.1 Pipeliner Details
2.14.2 Pipeliner Major Business
2.14.3 Pipeliner CRM Software Product and Solutions
2.14.4 Pipeliner CRM Software Revenue, Gross Margin and Market Share (2019-2024)
2.14.5 Pipeliner Recent Developments and Future Plans
2.15 Nimble
2.15.1 Nimble Details
2.15.2 Nimble Major Business
2.15.3 Nimble CRM Software Product and Solutions
2.15.4 Nimble CRM Software Revenue, Gross Margin and Market Share (2019-2024)
2.15.5 Nimble Recent Developments and Future Plans
2.16 Sage
2.16.1 Sage Details
2.16.2 Sage Major Business
2.16.3 Sage CRM Software Product and Solutions
2.16.4 Sage CRM Software Revenue, Gross Margin and Market Share (2019-2024)
2.16.5 Sage Recent Developments and Future Plans
2.17 Keap
2.17.1 Keap Details
2.17.2 Keap Major Business
2.17.3 Keap CRM Software Product and Solutions
2.17.4 Keap CRM Software Revenue, Gross Margin and Market Share (2019-2024)
2.17.5 Keap Recent Developments and Future Plans
2.18 Insightly
2.18.1 Insightly Details
2.18.2 Insightly Major Business
2.18.3 Insightly CRM Software Product and Solutions
2.18.4 Insightly CRM Software Revenue, Gross Margin and Market Share (2019-2024)
2.18.5 Insightly Recent Developments and Future Plans
2.19 Maximizer Software
2.19.1 Maximizer Software Details
2.19.2 Maximizer Software Major Business
2.19.3 Maximizer Software CRM Software Product and Solutions
2.19.4 Maximizer Software CRM Software Revenue, Gross Margin and Market Share (2019-2024)
2.19.5 Maximizer Software Recent Developments and Future Plans
2.20 Salesboom
2.20.1 Salesboom Details
2.20.2 Salesboom Major Business
2.20.3 Salesboom CRM Software Product and Solutions
2.20.4 Salesboom CRM Software Revenue, Gross Margin and Market Share (2019-2024)
2.20.5 Salesboom Recent Developments and Future Plans
2.21 SugarCRM
2.21.1 SugarCRM Details
2.21.2 SugarCRM Major Business
2.21.3 SugarCRM CRM Software Product and Solutions
2.21.4 SugarCRM CRM Software Revenue, Gross Margin and Market Share (2019-2024)
2.21.5 SugarCRM Recent Developments and Future Plans
2.22 Epsilon
2.22.1 Epsilon Details
2.22.2 Epsilon Major Business
2.22.3 Epsilon CRM Software Product and Solutions
2.22.4 Epsilon CRM Software Revenue, Gross Margin and Market Share (2019-2024)
2.22.5 Epsilon Recent Developments and Future Plans
2.23 Genesys
2.23.1 Genesys Details
2.23.2 Genesys Major Business
2.23.3 Genesys CRM Software Product and Solutions
2.23.4 Genesys CRM Software Revenue, Gross Margin and Market Share (2019-2024)
2.23.5 Genesys Recent Developments and Future Plans
2.24 Verint
2.24.1 Verint Details
2.24.2 Verint Major Business
2.24.3 Verint CRM Software Product and Solutions
2.24.4 Verint CRM Software Revenue, Gross Margin and Market Share (2019-2024)
2.24.5 Verint Recent Developments and Future Plans
3 Market Competition, by Players
3.1 Global CRM Software Revenue and Share by Players (2019-2024)
3.2 Market Share Analysis (2023)
3.2.1 Market Share of CRM Software by Company Revenue
3.2.2 Top 3 CRM Software Players Market Share in 2023
3.2.3 Top 6 CRM Software Players Market Share in 2023
3.3 CRM Software Market: Overall Company Footprint Analysis
3.3.1 CRM Software Market: Region Footprint
3.3.2 CRM Software Market: Company Product Type Footprint
3.3.3 CRM Software Market: Company Product Application Footprint
3.4 New Market Entrants and Barriers to Market Entry
3.5 Mergers, Acquisition, Agreements, and Collaborations
4 Market Size Segment by Type
4.1 Global CRM Software Consumption Value and Market Share by Type (2019-2024)
4.2 Global CRM Software Market Forecast by Type (2025-2030)
5 Market Size Segment by Application
5.1 Global CRM Software Consumption Value Market Share by Application (2019-2024)
5.2 Global CRM Software Market Forecast by Application (2025-2030)
6 North America
6.1 North America CRM Software Consumption Value by Type (2019-2030)
6.2 North America CRM Software Consumption Value by Application (2019-2030)
6.3 North America CRM Software Market Size by Country
6.3.1 North America CRM Software Consumption Value by Country (2019-2030)
6.3.2 United States CRM Software Market Size and Forecast (2019-2030)
6.3.3 Canada CRM Software Market Size and Forecast (2019-2030)
6.3.4 Mexico CRM Software Market Size and Forecast (2019-2030)
7 Europe
7.1 Europe CRM Software Consumption Value by Type (2019-2030)
7.2 Europe CRM Software Consumption Value by Application (2019-2030)
7.3 Europe CRM Software Market Size by Country
7.3.1 Europe CRM Software Consumption Value by Country (2019-2030)
7.3.2 Germany CRM Software Market Size and Forecast (2019-2030)
7.3.3 France CRM Software Market Size and Forecast (2019-2030)
7.3.4 United Kingdom CRM Software Market Size and Forecast (2019-2030)
7.3.5 Russia CRM Software Market Size and Forecast (2019-2030)
7.3.6 Italy CRM Software Market Size and Forecast (2019-2030)
8 Asia-Pacific
8.1 Asia-Pacific CRM Software Consumption Value by Type (2019-2030)
8.2 Asia-Pacific CRM Software Consumption Value by Application (2019-2030)
8.3 Asia-Pacific CRM Software Market Size by Region
8.3.1 Asia-Pacific CRM Software Consumption Value by Region (2019-2030)
8.3.2 China CRM Software Market Size and Forecast (2019-2030)
8.3.3 Japan CRM Software Market Size and Forecast (2019-2030)
8.3.4 South Korea CRM Software Market Size and Forecast (2019-2030)
8.3.5 India CRM Software Market Size and Forecast (2019-2030)
8.3.6 Southeast Asia CRM Software Market Size and Forecast (2019-2030)
8.3.7 Australia CRM Software Market Size and Forecast (2019-2030)
9 South America
9.1 South America CRM Software Consumption Value by Type (2019-2030)
9.2 South America CRM Software Consumption Value by Application (2019-2030)
9.3 South America CRM Software Market Size by Country
9.3.1 South America CRM Software Consumption Value by Country (2019-2030)
9.3.2 Brazil CRM Software Market Size and Forecast (2019-2030)
9.3.3 Argentina CRM Software Market Size and Forecast (2019-2030)
10 Middle East & Africa
10.1 Middle East & Africa CRM Software Consumption Value by Type (2019-2030)
10.2 Middle East & Africa CRM Software Consumption Value by Application (2019-2030)
10.3 Middle East & Africa CRM Software Market Size by Country
10.3.1 Middle East & Africa CRM Software Consumption Value by Country (2019-2030)
10.3.2 Turkey CRM Software Market Size and Forecast (2019-2030)
10.3.3 Saudi Arabia CRM Software Market Size and Forecast (2019-2030)
10.3.4 UAE CRM Software Market Size and Forecast (2019-2030)
11 Market Dynamics
11.1 CRM Software Market Drivers
11.2 CRM Software Market Restraints
11.3 CRM Software Trends Analysis
11.4 Porters Five Forces Analysis
11.4.1 Threat of New Entrants
11.4.2 Bargaining Power of Suppliers
11.4.3 Bargaining Power of Buyers
11.4.4 Threat of Substitutes
11.4.5 Competitive Rivalry
12 Industry Chain Analysis
12.1 CRM Software Industry Chain
12.2 CRM Software Upstream Analysis
12.3 CRM Software Midstream Analysis
12.4 CRM Software Downstream Analysis
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Research Process and Data Source
14.3 Disclaimer
Oracle
SAP
Salesforce
Microsoft
monday
Zendesk
Zoho
Freshworks
Thryv
Pipedrive
Nextiva CRM
Hubspot
ActiveCampaign
Pipeliner
Nimble
Sage
Keap
Insightly
Maximizer Software
Salesboom
SugarCRM
Epsilon
Genesys
Verint
听
听
*If Applicable.