The global Customer Service Outsourcing market size was valued at US$ million in 2024 and is forecast to a readjusted size of USD million by 2031 with a CAGR of %during review period.
Customer Service Outsourcing means that a company is utilizing a third-party provider and makes use of their agents to handle inbound and outbound calls and non-verbal communication with customers. In most cases, Customer Service/Support Outsourcing teams are part of a call center service.
Focus on Core Competencies: Outsourcing customer service allows organizations to concentrate on their core business functions, strategy, and product/service development. By outsourcing non-core functions, companies can enhance their focus on what they do best.
Technological Advancements and Automation: Rapid advancements in AI, machine learning, chatbots, and automation have transformed customer service. Outsourcing companies adopt these technologies to enhance service delivery, efficiency, and speed of response.
This report is a detailed and comprehensive analysis for global Customer Service Outsourcing market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2025, are provided.
Key Features:
Global Customer Service Outsourcing market size and forecasts, in consumption value ($ Million), 2020-2031
Global Customer Service Outsourcing market size and forecasts by region and country, in consumption value ($ Million), 2020-2031
Global Customer Service Outsourcing market size and forecasts, by Type and by Application, in consumption value ($ Million), 2020-2031
Global Customer Service Outsourcing market shares of main players, in revenue ($ Million), 2020-2025
The Primary Objectives in This Report Are:
To determine the size of the total market opportunity of global and key countries
To assess the growth potential for Customer Service Outsourcing
To forecast future growth in each product and end-use market
To assess competitive factors affecting the marketplace
This report profiles key players in the global Customer Service Outsourcing market based on the following parameters - company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Odondo, Sykes, Ascensos, VoxPro (Telus), LiveOps, UpCall, Arise, Sensee, Teleperformance, Working Solutions, etc.
This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.
Market segmentation
Customer Service Outsourcing market is split by Type and by Application. For the period 2020-2031, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type
Partial Outsourcing
Complete Outsourcing
Market segment by Application
Large Enterprises
SMEs
Market segment by players, this report covers
Odondo
Sykes
Ascensos
VoxPro (Telus)
LiveOps
UpCall
Arise
Sensee
Teleperformance
Working Solutions
Capita
Sitel
Serco
Ventrica
Supportyourapp
Expivia
Ameridial Call Center
DATAMARK
Majorel
Infosys BPM
WOW24-7
CX Services
TieTa
Confero
Primech
Whistl
Paper Alternative
Market segment by regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia, Italy and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia and Rest of Asia-Pacific)
South America (Brazil, Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Customer Service Outsourcing product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Customer Service Outsourcing, with revenue, gross margin, and global market share of Customer Service Outsourcing from 2020 to 2025.
Chapter 3, the Customer Service Outsourcing competitive situation, revenue, and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and by Application, with consumption value and growth rate by Type, by Application, from 2020 to 2031
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2020 to 2025.and Customer Service Outsourcing market forecast, by regions, by Type and by Application, with consumption value, from 2026 to 2031.
Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Customer Service Outsourcing.
Chapter 13, to describe Customer Service Outsourcing research findings and conclusion.
Please Note - This is an on demand report and will be delivered in 2 business days (48 Hours) post payment.
1 Market Overview
1.1 Product Overview and Scope
1.2 Market Estimation Caveats and Base Year
1.3 Classification of Customer Service Outsourcing by Type
1.3.1 Overview: Global Customer Service Outsourcing Market Size by Type: 2020 Versus 2024 Versus 2031
1.3.2 Global Customer Service Outsourcing Consumption Value Market Share by Type in 2024
1.3.3 Partial Outsourcing
1.3.4 Complete Outsourcing
1.4 Global Customer Service Outsourcing Market by Application
1.4.1 Overview: Global Customer Service Outsourcing Market Size by Application: 2020 Versus 2024 Versus 2031
1.4.2 Large Enterprises
1.4.3 SMEs
1.5 Global Customer Service Outsourcing Market Size & Forecast
1.6 Global Customer Service Outsourcing Market Size and Forecast by Region
1.6.1 Global Customer Service Outsourcing Market Size by Region: 2020 VS 2024 VS 2031
1.6.2 Global Customer Service Outsourcing Market Size by Region, (2020-2031)
1.6.3 North America Customer Service Outsourcing Market Size and Prospect (2020-2031)
1.6.4 Europe Customer Service Outsourcing Market Size and Prospect (2020-2031)
1.6.5 Asia-Pacific Customer Service Outsourcing Market Size and Prospect (2020-2031)
1.6.6 South America Customer Service Outsourcing Market Size and Prospect (2020-2031)
1.6.7 Middle East & Africa Customer Service Outsourcing Market Size and Prospect (2020-2031)
2 Company Profiles
2.1 Odondo
2.1.1 Odondo Details
2.1.2 Odondo Major Business
2.1.3 Odondo Customer Service Outsourcing Product and Solutions
2.1.4 Odondo Customer Service Outsourcing Revenue, Gross Margin and Market Share (2020-2025)
2.1.5 Odondo Recent Developments and Future Plans
2.2 Sykes
2.2.1 Sykes Details
2.2.2 Sykes Major Business
2.2.3 Sykes Customer Service Outsourcing Product and Solutions
2.2.4 Sykes Customer Service Outsourcing Revenue, Gross Margin and Market Share (2020-2025)
2.2.5 Sykes Recent Developments and Future Plans
2.3 Ascensos
2.3.1 Ascensos Details
2.3.2 Ascensos Major Business
2.3.3 Ascensos Customer Service Outsourcing Product and Solutions
2.3.4 Ascensos Customer Service Outsourcing Revenue, Gross Margin and Market Share (2020-2025)
2.3.5 Ascensos Recent Developments and Future Plans
2.4 VoxPro (Telus)
2.4.1 VoxPro (Telus) Details
2.4.2 VoxPro (Telus) Major Business
2.4.3 VoxPro (Telus) Customer Service Outsourcing Product and Solutions
2.4.4 VoxPro (Telus) Customer Service Outsourcing Revenue, Gross Margin and Market Share (2020-2025)
2.4.5 VoxPro (Telus) Recent Developments and Future Plans
2.5 LiveOps
2.5.1 LiveOps Details
2.5.2 LiveOps Major Business
2.5.3 LiveOps Customer Service Outsourcing Product and Solutions
2.5.4 LiveOps Customer Service Outsourcing Revenue, Gross Margin and Market Share (2020-2025)
2.5.5 LiveOps Recent Developments and Future Plans
2.6 UpCall
2.6.1 UpCall Details
2.6.2 UpCall Major Business
2.6.3 UpCall Customer Service Outsourcing Product and Solutions
2.6.4 UpCall Customer Service Outsourcing Revenue, Gross Margin and Market Share (2020-2025)
2.6.5 UpCall Recent Developments and Future Plans
2.7 Arise
2.7.1 Arise Details
2.7.2 Arise Major Business
2.7.3 Arise Customer Service Outsourcing Product and Solutions
2.7.4 Arise Customer Service Outsourcing Revenue, Gross Margin and Market Share (2020-2025)
2.7.5 Arise Recent Developments and Future Plans
2.8 Sensee
2.8.1 Sensee Details
2.8.2 Sensee Major Business
2.8.3 Sensee Customer Service Outsourcing Product and Solutions
2.8.4 Sensee Customer Service Outsourcing Revenue, Gross Margin and Market Share (2020-2025)
2.8.5 Sensee Recent Developments and Future Plans
2.9 Teleperformance
2.9.1 Teleperformance Details
2.9.2 Teleperformance Major Business
2.9.3 Teleperformance Customer Service Outsourcing Product and Solutions
2.9.4 Teleperformance Customer Service Outsourcing Revenue, Gross Margin and Market Share (2020-2025)
2.9.5 Teleperformance Recent Developments and Future Plans
2.10 Working Solutions
2.10.1 Working Solutions Details
2.10.2 Working Solutions Major Business
2.10.3 Working Solutions Customer Service Outsourcing Product and Solutions
2.10.4 Working Solutions Customer Service Outsourcing Revenue, Gross Margin and Market Share (2020-2025)
2.10.5 Working Solutions Recent Developments and Future Plans
2.11 Capita
2.11.1 Capita Details
2.11.2 Capita Major Business
2.11.3 Capita Customer Service Outsourcing Product and Solutions
2.11.4 Capita Customer Service Outsourcing Revenue, Gross Margin and Market Share (2020-2025)
2.11.5 Capita Recent Developments and Future Plans
2.12 Sitel
2.12.1 Sitel Details
2.12.2 Sitel Major Business
2.12.3 Sitel Customer Service Outsourcing Product and Solutions
2.12.4 Sitel Customer Service Outsourcing Revenue, Gross Margin and Market Share (2020-2025)
2.12.5 Sitel Recent Developments and Future Plans
2.13 Serco
2.13.1 Serco Details
2.13.2 Serco Major Business
2.13.3 Serco Customer Service Outsourcing Product and Solutions
2.13.4 Serco Customer Service Outsourcing Revenue, Gross Margin and Market Share (2020-2025)
2.13.5 Serco Recent Developments and Future Plans
2.14 Ventrica
2.14.1 Ventrica Details
2.14.2 Ventrica Major Business
2.14.3 Ventrica Customer Service Outsourcing Product and Solutions
2.14.4 Ventrica Customer Service Outsourcing Revenue, Gross Margin and Market Share (2020-2025)
2.14.5 Ventrica Recent Developments and Future Plans
2.15 Supportyourapp
2.15.1 Supportyourapp Details
2.15.2 Supportyourapp Major Business
2.15.3 Supportyourapp Customer Service Outsourcing Product and Solutions
2.15.4 Supportyourapp Customer Service Outsourcing Revenue, Gross Margin and Market Share (2020-2025)
2.15.5 Supportyourapp Recent Developments and Future Plans
2.16 Expivia
2.16.1 Expivia Details
2.16.2 Expivia Major Business
2.16.3 Expivia Customer Service Outsourcing Product and Solutions
2.16.4 Expivia Customer Service Outsourcing Revenue, Gross Margin and Market Share (2020-2025)
2.16.5 Expivia Recent Developments and Future Plans
2.17 Ameridial Call Center
2.17.1 Ameridial Call Center Details
2.17.2 Ameridial Call Center Major Business
2.17.3 Ameridial Call Center Customer Service Outsourcing Product and Solutions
2.17.4 Ameridial Call Center Customer Service Outsourcing Revenue, Gross Margin and Market Share (2020-2025)
2.17.5 Ameridial Call Center Recent Developments and Future Plans
2.18 DATAMARK
2.18.1 DATAMARK Details
2.18.2 DATAMARK Major Business
2.18.3 DATAMARK Customer Service Outsourcing Product and Solutions
2.18.4 DATAMARK Customer Service Outsourcing Revenue, Gross Margin and Market Share (2020-2025)
2.18.5 DATAMARK Recent Developments and Future Plans
2.19 Majorel
2.19.1 Majorel Details
2.19.2 Majorel Major Business
2.19.3 Majorel Customer Service Outsourcing Product and Solutions
2.19.4 Majorel Customer Service Outsourcing Revenue, Gross Margin and Market Share (2020-2025)
2.19.5 Majorel Recent Developments and Future Plans
2.20 Infosys BPM
2.20.1 Infosys BPM Details
2.20.2 Infosys BPM Major Business
2.20.3 Infosys BPM Customer Service Outsourcing Product and Solutions
2.20.4 Infosys BPM Customer Service Outsourcing Revenue, Gross Margin and Market Share (2020-2025)
2.20.5 Infosys BPM Recent Developments and Future Plans
2.21 WOW24-7
2.21.1 WOW24-7 Details
2.21.2 WOW24-7 Major Business
2.21.3 WOW24-7 Customer Service Outsourcing Product and Solutions
2.21.4 WOW24-7 Customer Service Outsourcing Revenue, Gross Margin and Market Share (2020-2025)
2.21.5 WOW24-7 Recent Developments and Future Plans
2.22 CX Services
2.22.1 CX Services Details
2.22.2 CX Services Major Business
2.22.3 CX Services Customer Service Outsourcing Product and Solutions
2.22.4 CX Services Customer Service Outsourcing Revenue, Gross Margin and Market Share (2020-2025)
2.22.5 CX Services Recent Developments and Future Plans
2.23 TieTa
2.23.1 TieTa Details
2.23.2 TieTa Major Business
2.23.3 TieTa Customer Service Outsourcing Product and Solutions
2.23.4 TieTa Customer Service Outsourcing Revenue, Gross Margin and Market Share (2020-2025)
2.23.5 TieTa Recent Developments and Future Plans
2.24 Confero
2.24.1 Confero Details
2.24.2 Confero Major Business
2.24.3 Confero Customer Service Outsourcing Product and Solutions
2.24.4 Confero Customer Service Outsourcing Revenue, Gross Margin and Market Share (2020-2025)
2.24.5 Confero Recent Developments and Future Plans
2.25 Primech
2.25.1 Primech Details
2.25.2 Primech Major Business
2.25.3 Primech Customer Service Outsourcing Product and Solutions
2.25.4 Primech Customer Service Outsourcing Revenue, Gross Margin and Market Share (2020-2025)
2.25.5 Primech Recent Developments and Future Plans
2.26 Whistl
2.26.1 Whistl Details
2.26.2 Whistl Major Business
2.26.3 Whistl Customer Service Outsourcing Product and Solutions
2.26.4 Whistl Customer Service Outsourcing Revenue, Gross Margin and Market Share (2020-2025)
2.26.5 Whistl Recent Developments and Future Plans
2.27 Paper Alternative
2.27.1 Paper Alternative Details
2.27.2 Paper Alternative Major Business
2.27.3 Paper Alternative Customer Service Outsourcing Product and Solutions
2.27.4 Paper Alternative Customer Service Outsourcing Revenue, Gross Margin and Market Share (2020-2025)
2.27.5 Paper Alternative Recent Developments and Future Plans
3 Market Competition, by Players
3.1 Global Customer Service Outsourcing Revenue and Share by Players (2020-2025)
3.2 Market Share Analysis (2024)
3.2.1 Market Share of Customer Service Outsourcing by Company Revenue
3.2.2 Top 3 Customer Service Outsourcing Players Market Share in 2024
3.2.3 Top 6 Customer Service Outsourcing Players Market Share in 2024
3.3 Customer Service Outsourcing Market: Overall Company Footprint Analysis
3.3.1 Customer Service Outsourcing Market: Region Footprint
3.3.2 Customer Service Outsourcing Market: Company Product Type Footprint
3.3.3 Customer Service Outsourcing Market: Company Product Application Footprint
3.4 New Market Entrants and Barriers to Market Entry
3.5 Mergers, Acquisition, Agreements, and Collaborations
4 Market Size Segment by Type
4.1 Global Customer Service Outsourcing Consumption Value and Market Share by Type (2020-2025)
4.2 Global Customer Service Outsourcing Market Forecast by Type (2026-2031)
5 Market Size Segment by Application
5.1 Global Customer Service Outsourcing Consumption Value Market Share by Application (2020-2025)
5.2 Global Customer Service Outsourcing Market Forecast by Application (2026-2031)
6 North America
6.1 North America Customer Service Outsourcing Consumption Value by Type (2020-2031)
6.2 North America Customer Service Outsourcing Market Size by Application (2020-2031)
6.3 North America Customer Service Outsourcing Market Size by Country
6.3.1 North America Customer Service Outsourcing Consumption Value by Country (2020-2031)
6.3.2 United States Customer Service Outsourcing Market Size and Forecast (2020-2031)
6.3.3 Canada Customer Service Outsourcing Market Size and Forecast (2020-2031)
6.3.4 Mexico Customer Service Outsourcing Market Size and Forecast (2020-2031)
7 Europe
7.1 Europe Customer Service Outsourcing Consumption Value by Type (2020-2031)
7.2 Europe Customer Service Outsourcing Consumption Value by Application (2020-2031)
7.3 Europe Customer Service Outsourcing Market Size by Country
7.3.1 Europe Customer Service Outsourcing Consumption Value by Country (2020-2031)
7.3.2 Germany Customer Service Outsourcing Market Size and Forecast (2020-2031)
7.3.3 France Customer Service Outsourcing Market Size and Forecast (2020-2031)
7.3.4 United Kingdom Customer Service Outsourcing Market Size and Forecast (2020-2031)
7.3.5 Russia Customer Service Outsourcing Market Size and Forecast (2020-2031)
7.3.6 Italy Customer Service Outsourcing Market Size and Forecast (2020-2031)
8 Asia-Pacific
8.1 Asia-Pacific Customer Service Outsourcing Consumption Value by Type (2020-2031)
8.2 Asia-Pacific Customer Service Outsourcing Consumption Value by Application (2020-2031)
8.3 Asia-Pacific Customer Service Outsourcing Market Size by Region
8.3.1 Asia-Pacific Customer Service Outsourcing Consumption Value by Region (2020-2031)
8.3.2 China Customer Service Outsourcing Market Size and Forecast (2020-2031)
8.3.3 Japan Customer Service Outsourcing Market Size and Forecast (2020-2031)
8.3.4 South Korea Customer Service Outsourcing Market Size and Forecast (2020-2031)
8.3.5 India Customer Service Outsourcing Market Size and Forecast (2020-2031)
8.3.6 Southeast Asia Customer Service Outsourcing Market Size and Forecast (2020-2031)
8.3.7 Australia Customer Service Outsourcing Market Size and Forecast (2020-2031)
9 South America
9.1 South America Customer Service Outsourcing Consumption Value by Type (2020-2031)
9.2 South America Customer Service Outsourcing Consumption Value by Application (2020-2031)
9.3 South America Customer Service Outsourcing Market Size by Country
9.3.1 South America Customer Service Outsourcing Consumption Value by Country (2020-2031)
9.3.2 Brazil Customer Service Outsourcing Market Size and Forecast (2020-2031)
9.3.3 Argentina Customer Service Outsourcing Market Size and Forecast (2020-2031)
10 Middle East & Africa
10.1 Middle East & Africa Customer Service Outsourcing Consumption Value by Type (2020-2031)
10.2 Middle East & Africa Customer Service Outsourcing Consumption Value by Application (2020-2031)
10.3 Middle East & Africa Customer Service Outsourcing Market Size by Country
10.3.1 Middle East & Africa Customer Service Outsourcing Consumption Value by Country (2020-2031)
10.3.2 Turkey Customer Service Outsourcing Market Size and Forecast (2020-2031)
10.3.3 Saudi Arabia Customer Service Outsourcing Market Size and Forecast (2020-2031)
10.3.4 UAE Customer Service Outsourcing Market Size and Forecast (2020-2031)
11 Market Dynamics
11.1 Customer Service Outsourcing Market Drivers
11.2 Customer Service Outsourcing Market Restraints
11.3 Customer Service Outsourcing Trends Analysis
11.4 Porters Five Forces Analysis
11.4.1 Threat of New Entrants
11.4.2 Bargaining Power of Suppliers
11.4.3 Bargaining Power of Buyers
11.4.4 Threat of Substitutes
11.4.5 Competitive Rivalry
12 Industry Chain Analysis
12.1 Customer Service Outsourcing Industry Chain
12.2 Customer Service Outsourcing Upstream Analysis
12.3 Customer Service Outsourcing Midstream Analysis
12.4 Customer Service Outsourcing Downstream Analysis
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Research Process and Data Source
14.3 Disclaimer
Odondo
Sykes
Ascensos
VoxPro (Telus)
LiveOps
UpCall
Arise
Sensee
Teleperformance
Working Solutions
Capita
Sitel
Serco
Ventrica
Supportyourapp
Expivia
Ameridial Call Center
DATAMARK
Majorel
Infosys BPM
WOW24-7
CX Services
TieTa
Confero
Primech
Whistl
Paper Alternative
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听
*If Applicable.