The global Knowledge Base Software market size was valued at US$ 357 million in 2024 and is forecast to a readjusted size of USD 523 million by 2031 with a CAGR of 5.7% during review period.
Knowledge base software is a digital tool that helps businesses capture, organize, and distribute knowledge and information within an organization. It serves as a centralized repository of information that can be accessed by employees, customers, or partners to find answers to their questions, troubleshoot issues, or learn about products and services.
Knowledge base software typically offers features such as document management, search functionality, categorization and tagging, version control, collaboration tools, analytics, and integration capabilities. It allows businesses to create and maintain a library of articles, guides, FAQs, and other resources that provide relevant information to users. The market for knowledge base software has been growing as organizations recognize the value of efficient knowledge management and self-service support. By implementing knowledge base software, businesses can improve internal knowledge sharing, enhance customer support experiences, reduce support costs, and increase operational efficiency. Key players in the knowledge base software market include platforms such as Zendesk Guide, Freshdesk, Confluence (Atlassian), Salesforce Knowledge, Helpjuice, and Document360, among others. These companies offer knowledge base software solutions with varying features and capabilities to cater to different organizational needs, sizes, and industries.
This report is a detailed and comprehensive analysis for global Knowledge Base Software market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2025, are provided.
Key Features:
Global Knowledge Base Software market size and forecasts, in consumption value ($ Million), 2020-2031
Global Knowledge Base Software market size and forecasts by region and country, in consumption value ($ Million), 2020-2031
Global Knowledge Base Software market size and forecasts, by Type and by Application, in consumption value ($ Million), 2020-2031
Global Knowledge Base Software market shares of main players, in revenue ($ Million), 2020-2025
The Primary Objectives in This Report Are:
To determine the size of the total market opportunity of global and key countries
To assess the growth potential for Knowledge Base Software
To forecast future growth in each product and end-use market
To assess competitive factors affecting the marketplace
This report profiles key players in the global Knowledge Base Software market based on the following parameters - company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Zendesk, Atlassian, Guru, Document360, Bloomfire, Zoho Desk, Helpcrunch, Helpjuice, Notion, Help Scout, etc.
This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.
Market segmentation
Knowledge Base Software market is split by Type and by Application. For the period 2020-2031, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type
Cloud-based
On-premises
Market segment by Application
SMEs
Large Enterprises
Market segment by players, this report covers
Zendesk
Atlassian
Guru
Document360
Bloomfire
Zoho Desk
Helpcrunch
Helpjuice
Notion
Help Scout
Hubspot Service Hub
ProProfs Knowledge Base
ServiceNow
Slite
Whatfix
Archbee
HappyFox
Confluence
Knowmax
Nuclino
Shelf
Bookstack
Wix Answers
inSided
Market segment by regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia, Italy and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia and Rest of Asia-Pacific)
South America (Brazil, Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Knowledge Base Software product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Knowledge Base Software, with revenue, gross margin, and global market share of Knowledge Base Software from 2020 to 2025.
Chapter 3, the Knowledge Base Software competitive situation, revenue, and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and by Application, with consumption value and growth rate by Type, by Application, from 2020 to 2031
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2020 to 2025.and Knowledge Base Software market forecast, by regions, by Type and by Application, with consumption value, from 2026 to 2031.
Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Knowledge Base Software.
Chapter 13, to describe Knowledge Base Software research findings and conclusion.
Please Note - This is an on demand report and will be delivered in 2 business days (48 Hours) post payment.
1 Market Overview
1.1 Product Overview and Scope
1.2 Market Estimation Caveats and Base Year
1.3 Classification of Knowledge Base Software by Type
1.3.1 Overview: Global Knowledge Base Software Market Size by Type: 2020 Versus 2024 Versus 2031
1.3.2 Global Knowledge Base Software Consumption Value Market Share by Type in 2024
1.3.3 Cloud-based
1.3.4 On-premises
1.4 Global Knowledge Base Software Market by Application
1.4.1 Overview: Global Knowledge Base Software Market Size by Application: 2020 Versus 2024 Versus 2031
1.4.2 SMEs
1.4.3 Large Enterprises
1.5 Global Knowledge Base Software Market Size & Forecast
1.6 Global Knowledge Base Software Market Size and Forecast by Region
1.6.1 Global Knowledge Base Software Market Size by Region: 2020 VS 2024 VS 2031
1.6.2 Global Knowledge Base Software Market Size by Region, (2020-2031)
1.6.3 North America Knowledge Base Software Market Size and Prospect (2020-2031)
1.6.4 Europe Knowledge Base Software Market Size and Prospect (2020-2031)
1.6.5 Asia-Pacific Knowledge Base Software Market Size and Prospect (2020-2031)
1.6.6 South America Knowledge Base Software Market Size and Prospect (2020-2031)
1.6.7 Middle East & Africa Knowledge Base Software Market Size and Prospect (2020-2031)
2 Company Profiles
2.1 Zendesk
2.1.1 Zendesk Details
2.1.2 Zendesk Major Business
2.1.3 Zendesk Knowledge Base Software Product and Solutions
2.1.4 Zendesk Knowledge Base Software Revenue, Gross Margin and Market Share (2020-2025)
2.1.5 Zendesk Recent Developments and Future Plans
2.2 Atlassian
2.2.1 Atlassian Details
2.2.2 Atlassian Major Business
2.2.3 Atlassian Knowledge Base Software Product and Solutions
2.2.4 Atlassian Knowledge Base Software Revenue, Gross Margin and Market Share (2020-2025)
2.2.5 Atlassian Recent Developments and Future Plans
2.3 Guru
2.3.1 Guru Details
2.3.2 Guru Major Business
2.3.3 Guru Knowledge Base Software Product and Solutions
2.3.4 Guru Knowledge Base Software Revenue, Gross Margin and Market Share (2020-2025)
2.3.5 Guru Recent Developments and Future Plans
2.4 Document360
2.4.1 Document360 Details
2.4.2 Document360 Major Business
2.4.3 Document360 Knowledge Base Software Product and Solutions
2.4.4 Document360 Knowledge Base Software Revenue, Gross Margin and Market Share (2020-2025)
2.4.5 Document360 Recent Developments and Future Plans
2.5 Bloomfire
2.5.1 Bloomfire Details
2.5.2 Bloomfire Major Business
2.5.3 Bloomfire Knowledge Base Software Product and Solutions
2.5.4 Bloomfire Knowledge Base Software Revenue, Gross Margin and Market Share (2020-2025)
2.5.5 Bloomfire Recent Developments and Future Plans
2.6 Zoho Desk
2.6.1 Zoho Desk Details
2.6.2 Zoho Desk Major Business
2.6.3 Zoho Desk Knowledge Base Software Product and Solutions
2.6.4 Zoho Desk Knowledge Base Software Revenue, Gross Margin and Market Share (2020-2025)
2.6.5 Zoho Desk Recent Developments and Future Plans
2.7 Helpcrunch
2.7.1 Helpcrunch Details
2.7.2 Helpcrunch Major Business
2.7.3 Helpcrunch Knowledge Base Software Product and Solutions
2.7.4 Helpcrunch Knowledge Base Software Revenue, Gross Margin and Market Share (2020-2025)
2.7.5 Helpcrunch Recent Developments and Future Plans
2.8 Helpjuice
2.8.1 Helpjuice Details
2.8.2 Helpjuice Major Business
2.8.3 Helpjuice Knowledge Base Software Product and Solutions
2.8.4 Helpjuice Knowledge Base Software Revenue, Gross Margin and Market Share (2020-2025)
2.8.5 Helpjuice Recent Developments and Future Plans
2.9 Notion
2.9.1 Notion Details
2.9.2 Notion Major Business
2.9.3 Notion Knowledge Base Software Product and Solutions
2.9.4 Notion Knowledge Base Software Revenue, Gross Margin and Market Share (2020-2025)
2.9.5 Notion Recent Developments and Future Plans
2.10 Help Scout
2.10.1 Help Scout Details
2.10.2 Help Scout Major Business
2.10.3 Help Scout Knowledge Base Software Product and Solutions
2.10.4 Help Scout Knowledge Base Software Revenue, Gross Margin and Market Share (2020-2025)
2.10.5 Help Scout Recent Developments and Future Plans
2.11 Hubspot Service Hub
2.11.1 Hubspot Service Hub Details
2.11.2 Hubspot Service Hub Major Business
2.11.3 Hubspot Service Hub Knowledge Base Software Product and Solutions
2.11.4 Hubspot Service Hub Knowledge Base Software Revenue, Gross Margin and Market Share (2020-2025)
2.11.5 Hubspot Service Hub Recent Developments and Future Plans
2.12 ProProfs Knowledge Base
2.12.1 ProProfs Knowledge Base Details
2.12.2 ProProfs Knowledge Base Major Business
2.12.3 ProProfs Knowledge Base Knowledge Base Software Product and Solutions
2.12.4 ProProfs Knowledge Base Knowledge Base Software Revenue, Gross Margin and Market Share (2020-2025)
2.12.5 ProProfs Knowledge Base Recent Developments and Future Plans
2.13 ServiceNow
2.13.1 ServiceNow Details
2.13.2 ServiceNow Major Business
2.13.3 ServiceNow Knowledge Base Software Product and Solutions
2.13.4 ServiceNow Knowledge Base Software Revenue, Gross Margin and Market Share (2020-2025)
2.13.5 ServiceNow Recent Developments and Future Plans
2.14 Slite
2.14.1 Slite Details
2.14.2 Slite Major Business
2.14.3 Slite Knowledge Base Software Product and Solutions
2.14.4 Slite Knowledge Base Software Revenue, Gross Margin and Market Share (2020-2025)
2.14.5 Slite Recent Developments and Future Plans
2.15 Whatfix
2.15.1 Whatfix Details
2.15.2 Whatfix Major Business
2.15.3 Whatfix Knowledge Base Software Product and Solutions
2.15.4 Whatfix Knowledge Base Software Revenue, Gross Margin and Market Share (2020-2025)
2.15.5 Whatfix Recent Developments and Future Plans
2.16 Archbee
2.16.1 Archbee Details
2.16.2 Archbee Major Business
2.16.3 Archbee Knowledge Base Software Product and Solutions
2.16.4 Archbee Knowledge Base Software Revenue, Gross Margin and Market Share (2020-2025)
2.16.5 Archbee Recent Developments and Future Plans
2.17 HappyFox
2.17.1 HappyFox Details
2.17.2 HappyFox Major Business
2.17.3 HappyFox Knowledge Base Software Product and Solutions
2.17.4 HappyFox Knowledge Base Software Revenue, Gross Margin and Market Share (2020-2025)
2.17.5 HappyFox Recent Developments and Future Plans
2.18 Confluence
2.18.1 Confluence Details
2.18.2 Confluence Major Business
2.18.3 Confluence Knowledge Base Software Product and Solutions
2.18.4 Confluence Knowledge Base Software Revenue, Gross Margin and Market Share (2020-2025)
2.18.5 Confluence Recent Developments and Future Plans
2.19 Knowmax
2.19.1 Knowmax Details
2.19.2 Knowmax Major Business
2.19.3 Knowmax Knowledge Base Software Product and Solutions
2.19.4 Knowmax Knowledge Base Software Revenue, Gross Margin and Market Share (2020-2025)
2.19.5 Knowmax Recent Developments and Future Plans
2.20 Nuclino
2.20.1 Nuclino Details
2.20.2 Nuclino Major Business
2.20.3 Nuclino Knowledge Base Software Product and Solutions
2.20.4 Nuclino Knowledge Base Software Revenue, Gross Margin and Market Share (2020-2025)
2.20.5 Nuclino Recent Developments and Future Plans
2.21 Shelf
2.21.1 Shelf Details
2.21.2 Shelf Major Business
2.21.3 Shelf Knowledge Base Software Product and Solutions
2.21.4 Shelf Knowledge Base Software Revenue, Gross Margin and Market Share (2020-2025)
2.21.5 Shelf Recent Developments and Future Plans
2.22 Bookstack
2.22.1 Bookstack Details
2.22.2 Bookstack Major Business
2.22.3 Bookstack Knowledge Base Software Product and Solutions
2.22.4 Bookstack Knowledge Base Software Revenue, Gross Margin and Market Share (2020-2025)
2.22.5 Bookstack Recent Developments and Future Plans
2.23 Wix Answers
2.23.1 Wix Answers Details
2.23.2 Wix Answers Major Business
2.23.3 Wix Answers Knowledge Base Software Product and Solutions
2.23.4 Wix Answers Knowledge Base Software Revenue, Gross Margin and Market Share (2020-2025)
2.23.5 Wix Answers Recent Developments and Future Plans
2.24 inSided
2.24.1 inSided Details
2.24.2 inSided Major Business
2.24.3 inSided Knowledge Base Software Product and Solutions
2.24.4 inSided Knowledge Base Software Revenue, Gross Margin and Market Share (2020-2025)
2.24.5 inSided Recent Developments and Future Plans
3 Market Competition, by Players
3.1 Global Knowledge Base Software Revenue and Share by Players (2020-2025)
3.2 Market Share Analysis (2024)
3.2.1 Market Share of Knowledge Base Software by Company Revenue
3.2.2 Top 3 Knowledge Base Software Players Market Share in 2024
3.2.3 Top 6 Knowledge Base Software Players Market Share in 2024
3.3 Knowledge Base Software Market: Overall Company Footprint Analysis
3.3.1 Knowledge Base Software Market: Region Footprint
3.3.2 Knowledge Base Software Market: Company Product Type Footprint
3.3.3 Knowledge Base Software Market: Company Product Application Footprint
3.4 New Market Entrants and Barriers to Market Entry
3.5 Mergers, Acquisition, Agreements, and Collaborations
4 Market Size Segment by Type
4.1 Global Knowledge Base Software Consumption Value and Market Share by Type (2020-2025)
4.2 Global Knowledge Base Software Market Forecast by Type (2026-2031)
5 Market Size Segment by Application
5.1 Global Knowledge Base Software Consumption Value Market Share by Application (2020-2025)
5.2 Global Knowledge Base Software Market Forecast by Application (2026-2031)
6 North America
6.1 North America Knowledge Base Software Consumption Value by Type (2020-2031)
6.2 North America Knowledge Base Software Market Size by Application (2020-2031)
6.3 North America Knowledge Base Software Market Size by Country
6.3.1 North America Knowledge Base Software Consumption Value by Country (2020-2031)
6.3.2 United States Knowledge Base Software Market Size and Forecast (2020-2031)
6.3.3 Canada Knowledge Base Software Market Size and Forecast (2020-2031)
6.3.4 Mexico Knowledge Base Software Market Size and Forecast (2020-2031)
7 Europe
7.1 Europe Knowledge Base Software Consumption Value by Type (2020-2031)
7.2 Europe Knowledge Base Software Consumption Value by Application (2020-2031)
7.3 Europe Knowledge Base Software Market Size by Country
7.3.1 Europe Knowledge Base Software Consumption Value by Country (2020-2031)
7.3.2 Germany Knowledge Base Software Market Size and Forecast (2020-2031)
7.3.3 France Knowledge Base Software Market Size and Forecast (2020-2031)
7.3.4 United Kingdom Knowledge Base Software Market Size and Forecast (2020-2031)
7.3.5 Russia Knowledge Base Software Market Size and Forecast (2020-2031)
7.3.6 Italy Knowledge Base Software Market Size and Forecast (2020-2031)
8 Asia-Pacific
8.1 Asia-Pacific Knowledge Base Software Consumption Value by Type (2020-2031)
8.2 Asia-Pacific Knowledge Base Software Consumption Value by Application (2020-2031)
8.3 Asia-Pacific Knowledge Base Software Market Size by Region
8.3.1 Asia-Pacific Knowledge Base Software Consumption Value by Region (2020-2031)
8.3.2 China Knowledge Base Software Market Size and Forecast (2020-2031)
8.3.3 Japan Knowledge Base Software Market Size and Forecast (2020-2031)
8.3.4 South Korea Knowledge Base Software Market Size and Forecast (2020-2031)
8.3.5 India Knowledge Base Software Market Size and Forecast (2020-2031)
8.3.6 Southeast Asia Knowledge Base Software Market Size and Forecast (2020-2031)
8.3.7 Australia Knowledge Base Software Market Size and Forecast (2020-2031)
9 South America
9.1 South America Knowledge Base Software Consumption Value by Type (2020-2031)
9.2 South America Knowledge Base Software Consumption Value by Application (2020-2031)
9.3 South America Knowledge Base Software Market Size by Country
9.3.1 South America Knowledge Base Software Consumption Value by Country (2020-2031)
9.3.2 Brazil Knowledge Base Software Market Size and Forecast (2020-2031)
9.3.3 Argentina Knowledge Base Software Market Size and Forecast (2020-2031)
10 Middle East & Africa
10.1 Middle East & Africa Knowledge Base Software Consumption Value by Type (2020-2031)
10.2 Middle East & Africa Knowledge Base Software Consumption Value by Application (2020-2031)
10.3 Middle East & Africa Knowledge Base Software Market Size by Country
10.3.1 Middle East & Africa Knowledge Base Software Consumption Value by Country (2020-2031)
10.3.2 Turkey Knowledge Base Software Market Size and Forecast (2020-2031)
10.3.3 Saudi Arabia Knowledge Base Software Market Size and Forecast (2020-2031)
10.3.4 UAE Knowledge Base Software Market Size and Forecast (2020-2031)
11 Market Dynamics
11.1 Knowledge Base Software Market Drivers
11.2 Knowledge Base Software Market Restraints
11.3 Knowledge Base Software Trends Analysis
11.4 Porters Five Forces Analysis
11.4.1 Threat of New Entrants
11.4.2 Bargaining Power of Suppliers
11.4.3 Bargaining Power of Buyers
11.4.4 Threat of Substitutes
11.4.5 Competitive Rivalry
12 Industry Chain Analysis
12.1 Knowledge Base Software Industry Chain
12.2 Knowledge Base Software Upstream Analysis
12.3 Knowledge Base Software Midstream Analysis
12.4 Knowledge Base Software Downstream Analysis
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Research Process and Data Source
14.3 Disclaimer
Zendesk
Atlassian
Guru
Document360
Bloomfire
Zoho Desk
Helpcrunch
Helpjuice
Notion
Help Scout
Hubspot Service Hub
ProProfs Knowledge Base
ServiceNow
Slite
Whatfix
Archbee
HappyFox
Confluence
Knowmax
Nuclino
Shelf
Bookstack
Wix Answers
inSided
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*If Applicable.