The global Online Complaint Management Software market size was valued at US$ 2299 million in 2024 and is forecast to a readjusted size of USD 4603 million by 2031 with a CAGR of 10.5% during review period.
Companies are increasingly recognizing the importance of excellent customer service and the impact of resolving complaints promptly on customer retention and loyalty. Many industries, such as finance, healthcare, and telecommunications, have strict regulations and compliance requirements regarding complaint handling and resolution. Complaint management software often supports multiple channels, including email, social media, phone calls, and web forms, to cater to customer preferences. Advanced complaint management software may offer analytics and reporting features to help businesses identify trends, areas for improvement, and potential product or service issues.
This report is a detailed and comprehensive analysis for global Online Complaint Management Software market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2025, are provided.
Key Features:
Global Online Complaint Management Software market size and forecasts, in consumption value ($ Million), 2020-2031
Global Online Complaint Management Software market size and forecasts by region and country, in consumption value ($ Million), 2020-2031
Global Online Complaint Management Software market size and forecasts, by Type and by Application, in consumption value ($ Million), 2020-2031
Global Online Complaint Management Software market shares of main players, in revenue ($ Million), 2020-2025
The Primary Objectives in This Report Are:
To determine the size of the total market opportunity of global and key countries
To assess the growth potential for Online Complaint Management Software
To forecast future growth in each product and end-use market
To assess competitive factors affecting the marketplace
This report profiles key players in the global Online Complaint Management Software market based on the following parameters - company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Zendesk, Zoho Desk, Freshdesk, ProProfs, HappyFox, LiveAgent, Jira, Front, Gorgias, Instabug, etc.
This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.
Market segmentation
Online Complaint Management Software market is split by Type and by Application. For the period 2020-2031, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type
Cloud Based
Web Based
Market segment by Application
Small & Medium Enterprise
Large Enterprise
Market segment by players, this report covers
Zendesk
Zoho Desk
Freshdesk
ProProfs
HappyFox
LiveAgent
Jira
Front
Gorgias
Instabug
Preferred Patron Loyalty
i-Sight
NABD System
Marker.io
Katabat
eCasework
Complaints Pro
Intelex
Quantivate
RingCentral Engage
Market segment by regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia, Italy and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia and Rest of Asia-Pacific)
South America (Brazil, Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Online Complaint Management Software product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Online Complaint Management Software, with revenue, gross margin, and global market share of Online Complaint Management Software from 2020 to 2025.
Chapter 3, the Online Complaint Management Software competitive situation, revenue, and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and by Application, with consumption value and growth rate by Type, by Application, from 2020 to 2031
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2020 to 2025.and Online Complaint Management Software market forecast, by regions, by Type and by Application, with consumption value, from 2026 to 2031.
Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Online Complaint Management Software.
Chapter 13, to describe Online Complaint Management Software research findings and conclusion.
Please Note - This is an on demand report and will be delivered in 2 business days (48 Hours) post payment.
1 Market Overview
1.1 Product Overview and Scope
1.2 Market Estimation Caveats and Base Year
1.3 Classification of Online Complaint Management Software by Type
1.3.1 Overview: Global Online Complaint Management Software Market Size by Type: 2020 Versus 2024 Versus 2031
1.3.2 Global Online Complaint Management Software Consumption Value Market Share by Type in 2024
1.3.3 Cloud Based
1.3.4 Web Based
1.4 Global Online Complaint Management Software Market by Application
1.4.1 Overview: Global Online Complaint Management Software Market Size by Application: 2020 Versus 2024 Versus 2031
1.4.2 Small & Medium Enterprise
1.4.3 Large Enterprise
1.5 Global Online Complaint Management Software Market Size & Forecast
1.6 Global Online Complaint Management Software Market Size and Forecast by Region
1.6.1 Global Online Complaint Management Software Market Size by Region: 2020 VS 2024 VS 2031
1.6.2 Global Online Complaint Management Software Market Size by Region, (2020-2031)
1.6.3 North America Online Complaint Management Software Market Size and Prospect (2020-2031)
1.6.4 Europe Online Complaint Management Software Market Size and Prospect (2020-2031)
1.6.5 Asia-Pacific Online Complaint Management Software Market Size and Prospect (2020-2031)
1.6.6 South America Online Complaint Management Software Market Size and Prospect (2020-2031)
1.6.7 Middle East & Africa Online Complaint Management Software Market Size and Prospect (2020-2031)
2 Company Profiles
2.1 Zendesk
2.1.1 Zendesk Details
2.1.2 Zendesk Major Business
2.1.3 Zendesk Online Complaint Management Software Product and Solutions
2.1.4 Zendesk Online Complaint Management Software Revenue, Gross Margin and Market Share (2020-2025)
2.1.5 Zendesk Recent Developments and Future Plans
2.2 Zoho Desk
2.2.1 Zoho Desk Details
2.2.2 Zoho Desk Major Business
2.2.3 Zoho Desk Online Complaint Management Software Product and Solutions
2.2.4 Zoho Desk Online Complaint Management Software Revenue, Gross Margin and Market Share (2020-2025)
2.2.5 Zoho Desk Recent Developments and Future Plans
2.3 Freshdesk
2.3.1 Freshdesk Details
2.3.2 Freshdesk Major Business
2.3.3 Freshdesk Online Complaint Management Software Product and Solutions
2.3.4 Freshdesk Online Complaint Management Software Revenue, Gross Margin and Market Share (2020-2025)
2.3.5 Freshdesk Recent Developments and Future Plans
2.4 ProProfs
2.4.1 ProProfs Details
2.4.2 ProProfs Major Business
2.4.3 ProProfs Online Complaint Management Software Product and Solutions
2.4.4 ProProfs Online Complaint Management Software Revenue, Gross Margin and Market Share (2020-2025)
2.4.5 ProProfs Recent Developments and Future Plans
2.5 HappyFox
2.5.1 HappyFox Details
2.5.2 HappyFox Major Business
2.5.3 HappyFox Online Complaint Management Software Product and Solutions
2.5.4 HappyFox Online Complaint Management Software Revenue, Gross Margin and Market Share (2020-2025)
2.5.5 HappyFox Recent Developments and Future Plans
2.6 LiveAgent
2.6.1 LiveAgent Details
2.6.2 LiveAgent Major Business
2.6.3 LiveAgent Online Complaint Management Software Product and Solutions
2.6.4 LiveAgent Online Complaint Management Software Revenue, Gross Margin and Market Share (2020-2025)
2.6.5 LiveAgent Recent Developments and Future Plans
2.7 Jira
2.7.1 Jira Details
2.7.2 Jira Major Business
2.7.3 Jira Online Complaint Management Software Product and Solutions
2.7.4 Jira Online Complaint Management Software Revenue, Gross Margin and Market Share (2020-2025)
2.7.5 Jira Recent Developments and Future Plans
2.8 Front
2.8.1 Front Details
2.8.2 Front Major Business
2.8.3 Front Online Complaint Management Software Product and Solutions
2.8.4 Front Online Complaint Management Software Revenue, Gross Margin and Market Share (2020-2025)
2.8.5 Front Recent Developments and Future Plans
2.9 Gorgias
2.9.1 Gorgias Details
2.9.2 Gorgias Major Business
2.9.3 Gorgias Online Complaint Management Software Product and Solutions
2.9.4 Gorgias Online Complaint Management Software Revenue, Gross Margin and Market Share (2020-2025)
2.9.5 Gorgias Recent Developments and Future Plans
2.10 Instabug
2.10.1 Instabug Details
2.10.2 Instabug Major Business
2.10.3 Instabug Online Complaint Management Software Product and Solutions
2.10.4 Instabug Online Complaint Management Software Revenue, Gross Margin and Market Share (2020-2025)
2.10.5 Instabug Recent Developments and Future Plans
2.11 Preferred Patron Loyalty
2.11.1 Preferred Patron Loyalty Details
2.11.2 Preferred Patron Loyalty Major Business
2.11.3 Preferred Patron Loyalty Online Complaint Management Software Product and Solutions
2.11.4 Preferred Patron Loyalty Online Complaint Management Software Revenue, Gross Margin and Market Share (2020-2025)
2.11.5 Preferred Patron Loyalty Recent Developments and Future Plans
2.12 i-Sight
2.12.1 i-Sight Details
2.12.2 i-Sight Major Business
2.12.3 i-Sight Online Complaint Management Software Product and Solutions
2.12.4 i-Sight Online Complaint Management Software Revenue, Gross Margin and Market Share (2020-2025)
2.12.5 i-Sight Recent Developments and Future Plans
2.13 NABD System
2.13.1 NABD System Details
2.13.2 NABD System Major Business
2.13.3 NABD System Online Complaint Management Software Product and Solutions
2.13.4 NABD System Online Complaint Management Software Revenue, Gross Margin and Market Share (2020-2025)
2.13.5 NABD System Recent Developments and Future Plans
2.14 Marker.io
2.14.1 Marker.io Details
2.14.2 Marker.io Major Business
2.14.3 Marker.io Online Complaint Management Software Product and Solutions
2.14.4 Marker.io Online Complaint Management Software Revenue, Gross Margin and Market Share (2020-2025)
2.14.5 Marker.io Recent Developments and Future Plans
2.15 Katabat
2.15.1 Katabat Details
2.15.2 Katabat Major Business
2.15.3 Katabat Online Complaint Management Software Product and Solutions
2.15.4 Katabat Online Complaint Management Software Revenue, Gross Margin and Market Share (2020-2025)
2.15.5 Katabat Recent Developments and Future Plans
2.16 eCasework
2.16.1 eCasework Details
2.16.2 eCasework Major Business
2.16.3 eCasework Online Complaint Management Software Product and Solutions
2.16.4 eCasework Online Complaint Management Software Revenue, Gross Margin and Market Share (2020-2025)
2.16.5 eCasework Recent Developments and Future Plans
2.17 Complaints Pro
2.17.1 Complaints Pro Details
2.17.2 Complaints Pro Major Business
2.17.3 Complaints Pro Online Complaint Management Software Product and Solutions
2.17.4 Complaints Pro Online Complaint Management Software Revenue, Gross Margin and Market Share (2020-2025)
2.17.5 Complaints Pro Recent Developments and Future Plans
2.18 Intelex
2.18.1 Intelex Details
2.18.2 Intelex Major Business
2.18.3 Intelex Online Complaint Management Software Product and Solutions
2.18.4 Intelex Online Complaint Management Software Revenue, Gross Margin and Market Share (2020-2025)
2.18.5 Intelex Recent Developments and Future Plans
2.19 Quantivate
2.19.1 Quantivate Details
2.19.2 Quantivate Major Business
2.19.3 Quantivate Online Complaint Management Software Product and Solutions
2.19.4 Quantivate Online Complaint Management Software Revenue, Gross Margin and Market Share (2020-2025)
2.19.5 Quantivate Recent Developments and Future Plans
2.20 RingCentral Engage
2.20.1 RingCentral Engage Details
2.20.2 RingCentral Engage Major Business
2.20.3 RingCentral Engage Online Complaint Management Software Product and Solutions
2.20.4 RingCentral Engage Online Complaint Management Software Revenue, Gross Margin and Market Share (2020-2025)
2.20.5 RingCentral Engage Recent Developments and Future Plans
3 Market Competition, by Players
3.1 Global Online Complaint Management Software Revenue and Share by Players (2020-2025)
3.2 Market Share Analysis (2024)
3.2.1 Market Share of Online Complaint Management Software by Company Revenue
3.2.2 Top 3 Online Complaint Management Software Players Market Share in 2024
3.2.3 Top 6 Online Complaint Management Software Players Market Share in 2024
3.3 Online Complaint Management Software Market: Overall Company Footprint Analysis
3.3.1 Online Complaint Management Software Market: Region Footprint
3.3.2 Online Complaint Management Software Market: Company Product Type Footprint
3.3.3 Online Complaint Management Software Market: Company Product Application Footprint
3.4 New Market Entrants and Barriers to Market Entry
3.5 Mergers, Acquisition, Agreements, and Collaborations
4 Market Size Segment by Type
4.1 Global Online Complaint Management Software Consumption Value and Market Share by Type (2020-2025)
4.2 Global Online Complaint Management Software Market Forecast by Type (2026-2031)
5 Market Size Segment by Application
5.1 Global Online Complaint Management Software Consumption Value Market Share by Application (2020-2025)
5.2 Global Online Complaint Management Software Market Forecast by Application (2026-2031)
6 North America
6.1 North America Online Complaint Management Software Consumption Value by Type (2020-2031)
6.2 North America Online Complaint Management Software Market Size by Application (2020-2031)
6.3 North America Online Complaint Management Software Market Size by Country
6.3.1 North America Online Complaint Management Software Consumption Value by Country (2020-2031)
6.3.2 United States Online Complaint Management Software Market Size and Forecast (2020-2031)
6.3.3 Canada Online Complaint Management Software Market Size and Forecast (2020-2031)
6.3.4 Mexico Online Complaint Management Software Market Size and Forecast (2020-2031)
7 Europe
7.1 Europe Online Complaint Management Software Consumption Value by Type (2020-2031)
7.2 Europe Online Complaint Management Software Consumption Value by Application (2020-2031)
7.3 Europe Online Complaint Management Software Market Size by Country
7.3.1 Europe Online Complaint Management Software Consumption Value by Country (2020-2031)
7.3.2 Germany Online Complaint Management Software Market Size and Forecast (2020-2031)
7.3.3 France Online Complaint Management Software Market Size and Forecast (2020-2031)
7.3.4 United Kingdom Online Complaint Management Software Market Size and Forecast (2020-2031)
7.3.5 Russia Online Complaint Management Software Market Size and Forecast (2020-2031)
7.3.6 Italy Online Complaint Management Software Market Size and Forecast (2020-2031)
8 Asia-Pacific
8.1 Asia-Pacific Online Complaint Management Software Consumption Value by Type (2020-2031)
8.2 Asia-Pacific Online Complaint Management Software Consumption Value by Application (2020-2031)
8.3 Asia-Pacific Online Complaint Management Software Market Size by Region
8.3.1 Asia-Pacific Online Complaint Management Software Consumption Value by Region (2020-2031)
8.3.2 China Online Complaint Management Software Market Size and Forecast (2020-2031)
8.3.3 Japan Online Complaint Management Software Market Size and Forecast (2020-2031)
8.3.4 South Korea Online Complaint Management Software Market Size and Forecast (2020-2031)
8.3.5 India Online Complaint Management Software Market Size and Forecast (2020-2031)
8.3.6 Southeast Asia Online Complaint Management Software Market Size and Forecast (2020-2031)
8.3.7 Australia Online Complaint Management Software Market Size and Forecast (2020-2031)
9 South America
9.1 South America Online Complaint Management Software Consumption Value by Type (2020-2031)
9.2 South America Online Complaint Management Software Consumption Value by Application (2020-2031)
9.3 South America Online Complaint Management Software Market Size by Country
9.3.1 South America Online Complaint Management Software Consumption Value by Country (2020-2031)
9.3.2 Brazil Online Complaint Management Software Market Size and Forecast (2020-2031)
9.3.3 Argentina Online Complaint Management Software Market Size and Forecast (2020-2031)
10 Middle East & Africa
10.1 Middle East & Africa Online Complaint Management Software Consumption Value by Type (2020-2031)
10.2 Middle East & Africa Online Complaint Management Software Consumption Value by Application (2020-2031)
10.3 Middle East & Africa Online Complaint Management Software Market Size by Country
10.3.1 Middle East & Africa Online Complaint Management Software Consumption Value by Country (2020-2031)
10.3.2 Turkey Online Complaint Management Software Market Size and Forecast (2020-2031)
10.3.3 Saudi Arabia Online Complaint Management Software Market Size and Forecast (2020-2031)
10.3.4 UAE Online Complaint Management Software Market Size and Forecast (2020-2031)
11 Market Dynamics
11.1 Online Complaint Management Software Market Drivers
11.2 Online Complaint Management Software Market Restraints
11.3 Online Complaint Management Software Trends Analysis
11.4 Porters Five Forces Analysis
11.4.1 Threat of New Entrants
11.4.2 Bargaining Power of Suppliers
11.4.3 Bargaining Power of Buyers
11.4.4 Threat of Substitutes
11.4.5 Competitive Rivalry
12 Industry Chain Analysis
12.1 Online Complaint Management Software Industry Chain
12.2 Online Complaint Management Software Upstream Analysis
12.3 Online Complaint Management Software Midstream Analysis
12.4 Online Complaint Management Software Downstream Analysis
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Research Process and Data Source
14.3 Disclaimer
Zendesk
Zoho Desk
Freshdesk
ProProfs
HappyFox
LiveAgent
Jira
Front
Gorgias
Instabug
Preferred Patron Loyalty
i-Sight
NABD System
Marker.io
Katabat
eCasework
Complaints Pro
Intelex
Quantivate
RingCentral Engage
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听
*If Applicable.