Global Workforce Management Software Market 2024 by Company, Regions, Type and Application, Forecast to 2030

Publication ID:

GIR092407455

Publication Date:

September 12, 2024

Pages:

110

Publisher:

GIR

Countries:

Global [1]

USD 3,480.00

Software [2]

IT Services [3]

Computing & Electronics [4]

Description:

Workforce Management Software is a system intended to maximize the use of agent labor by projecting incoming call volumes and scheduling staff to meet needs exactly, by time of the day, day of the week, week of the month, etc. WFM systems use historical calling records, which are collected from the automatic call distribution system, to project future calling patterns and volumes for specified time frames. The core functions of WFM software include labor planning, time and attendance management, payroll management, tasking and staffing, and performance reporting.
It helps managers accurately and easily forecast staffing requirements across all customer-facing inbound, outbound, blended and back office resources. It also allows agents to manage their scheduling with tools for needs such as schedule trades and sequential shift bids.
The global Workforce Management Software market size was valued at US$ 3189 million in 2023 and is forecast to a readjusted size of USD 5335 million by 2030 with a CAGR of 7.7% during review period.
Global Workforce Management Software key players include Kronos, Infor, Verint, etc. Global top three manufacturers hold a share over 45%.
North America is the largest production area, with a share about 55%, followed by Europe, and Asia, both have a share over 30 percent.
In terms of product, On-premises is the largest segment, with a share over 50%. And in terms of application, the largest application is <100 employees, followed by 100-499 employees, etc.
This report is a detailed and comprehensive analysis for global Workforce Management Software market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2024, are provided.
Key Features:
Global Workforce Management Software market size and forecasts, in consumption value ($ Million), 2019-2030
Global Workforce Management Software market size and forecasts by region and country, in consumption value ($ Million), 2019-2030
Global Workforce Management Software market size and forecasts, by Type and by Application, in consumption value ($ Million), 2019-2030
Global Workforce Management Software market shares of main players, in revenue ($ Million), 2019-2024
The Primary Objectives in This Report Are:
To determine the size of the total market opportunity of global and key countries
To assess the growth potential for Workforce Management Software
To forecast future growth in each product and end-use market
To assess competitive factors affecting the marketplace
This report profiles key players in the global Workforce Management Software market based on the following parameters - company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Kronos, Infor, Verint, NICE Systems, Aspect, Workforce Software, Clicksoftware, Calabrio, ATOSS, Genesys, etc.
This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.
Market segmentation
Workforce Management Software market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segmentation
Workforce Management Software market is split by Type and by Application. For the period 2018-2029, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type
On-Premises
Saas Cloud-Based
Market segment by Application
Less Than 100 Employees
100-499 Employees
500-999 Employees
1,000-4,999 Employees
More Than 5000 Employees
Market segment by players, this report covers
Kronos
Infor
Verint
NICE Systems
Aspect
Workforce Software
Clicksoftware
Calabrio
ATOSS
Genesys
Monet Software
InVision AG
Teleopti
Market segment by regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia, Italy and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia and Rest of Asia-Pacific)
South America (Brazil, Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Workforce Management Software product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Workforce Management Software, with revenue, gross margin, and global market share of Workforce Management Software from 2019 to 2024.
Chapter 3, the Workforce Management Software competitive situation, revenue, and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and by Application, with consumption value and growth rate by Type, by Application, from 2019 to 2030.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2019 to 2024.and Workforce Management Software market forecast, by regions, by Type and by Application, with consumption value, from 2024 to 2030.
Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Workforce Management Software.
Chapter 13, to describe Workforce Management Software research findings and conclusion.

Please Note - This is an on demand report and will be delivered in 2 business days (48 Hours) post payment.

Table Of Contents:

1 Market Overview
1.1 Product Overview and Scope
1.2 Market Estimation Caveats and Base Year
1.3 Classification of Workforce Management Software by Type
1.3.1 Overview: Global Workforce Management Software Market Size by Type: 2019 Versus 2023 Versus 2030
1.3.2 Global Workforce Management Software Consumption Value Market Share by Type in 2023
1.3.3 On-Premises
1.3.4 Saas Cloud-Based
1.4 Global Workforce Management Software Market by Application
1.4.1 Overview: Global Workforce Management Software Market Size by Application: 2019 Versus 2023 Versus 2030
1.4.2 Less Than 100 Employees
1.4.3 100-499 Employees
1.4.4 500-999 Employees
1.4.5 1,000-4,999 Employees
1.4.6 More Than 5000 Employees
1.5 Global Workforce Management Software Market Size & Forecast
1.6 Global Workforce Management Software Market Size and Forecast by Region
1.6.1 Global Workforce Management Software Market Size by Region: 2019 VS 2023 VS 2030
1.6.2 Global Workforce Management Software Market Size by Region, (2019-2030)
1.6.3 North America Workforce Management Software Market Size and Prospect (2019-2030)
1.6.4 Europe Workforce Management Software Market Size and Prospect (2019-2030)
1.6.5 Asia-Pacific Workforce Management Software Market Size and Prospect (2019-2030)
1.6.6 South America Workforce Management Software Market Size and Prospect (2019-2030)
1.6.7 Middle East & Africa Workforce Management Software Market Size and Prospect (2019-2030)
2 Company Profiles
2.1 Kronos
2.1.1 Kronos Details
2.1.2 Kronos Major Business
2.1.3 Kronos Workforce Management Software Product and Solutions
2.1.4 Kronos Workforce Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.1.5 Kronos Recent Developments and Future Plans
2.2 Infor
2.2.1 Infor Details
2.2.2 Infor Major Business
2.2.3 Infor Workforce Management Software Product and Solutions
2.2.4 Infor Workforce Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.2.5 Infor Recent Developments and Future Plans
2.3 Verint
2.3.1 Verint Details
2.3.2 Verint Major Business
2.3.3 Verint Workforce Management Software Product and Solutions
2.3.4 Verint Workforce Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.3.5 Verint Recent Developments and Future Plans
2.4 NICE Systems
2.4.1 NICE Systems Details
2.4.2 NICE Systems Major Business
2.4.3 NICE Systems Workforce Management Software Product and Solutions
2.4.4 NICE Systems Workforce Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.4.5 NICE Systems Recent Developments and Future Plans
2.5 Aspect
2.5.1 Aspect Details
2.5.2 Aspect Major Business
2.5.3 Aspect Workforce Management Software Product and Solutions
2.5.4 Aspect Workforce Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.5.5 Aspect Recent Developments and Future Plans
2.6 Workforce Software
2.6.1 Workforce Software Details
2.6.2 Workforce Software Major Business
2.6.3 Workforce Software Workforce Management Software Product and Solutions
2.6.4 Workforce Software Workforce Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.6.5 Workforce Software Recent Developments and Future Plans
2.7 Clicksoftware
2.7.1 Clicksoftware Details
2.7.2 Clicksoftware Major Business
2.7.3 Clicksoftware Workforce Management Software Product and Solutions
2.7.4 Clicksoftware Workforce Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.7.5 Clicksoftware Recent Developments and Future Plans
2.8 Calabrio
2.8.1 Calabrio Details
2.8.2 Calabrio Major Business
2.8.3 Calabrio Workforce Management Software Product and Solutions
2.8.4 Calabrio Workforce Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.8.5 Calabrio Recent Developments and Future Plans
2.9 ATOSS
2.9.1 ATOSS Details
2.9.2 ATOSS Major Business
2.9.3 ATOSS Workforce Management Software Product and Solutions
2.9.4 ATOSS Workforce Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.9.5 ATOSS Recent Developments and Future Plans
2.10 Genesys
2.10.1 Genesys Details
2.10.2 Genesys Major Business
2.10.3 Genesys Workforce Management Software Product and Solutions
2.10.4 Genesys Workforce Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.10.5 Genesys Recent Developments and Future Plans
2.11 Monet Software
2.11.1 Monet Software Details
2.11.2 Monet Software Major Business
2.11.3 Monet Software Workforce Management Software Product and Solutions
2.11.4 Monet Software Workforce Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.11.5 Monet Software Recent Developments and Future Plans
2.12 InVision AG
2.12.1 InVision AG Details
2.12.2 InVision AG Major Business
2.12.3 InVision AG Workforce Management Software Product and Solutions
2.12.4 InVision AG Workforce Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.12.5 InVision AG Recent Developments and Future Plans
2.13 Teleopti
2.13.1 Teleopti Details
2.13.2 Teleopti Major Business
2.13.3 Teleopti Workforce Management Software Product and Solutions
2.13.4 Teleopti Workforce Management Software Revenue, Gross Margin and Market Share (2019-2024)
2.13.5 Teleopti Recent Developments and Future Plans
3 Market Competition, by Players
3.1 Global Workforce Management Software Revenue and Share by Players (2019-2024)
3.2 Market Share Analysis (2023)
3.2.1 Market Share of Workforce Management Software by Company Revenue
3.2.2 Top 3 Workforce Management Software Players Market Share in 2023
3.2.3 Top 6 Workforce Management Software Players Market Share in 2023
3.3 Workforce Management Software Market: Overall Company Footprint Analysis
3.3.1 Workforce Management Software Market: Region Footprint
3.3.2 Workforce Management Software Market: Company Product Type Footprint
3.3.3 Workforce Management Software Market: Company Product Application Footprint
3.4 New Market Entrants and Barriers to Market Entry
3.5 Mergers, Acquisition, Agreements, and Collaborations
4 Market Size Segment by Type
4.1 Global Workforce Management Software Consumption Value and Market Share by Type (2019-2024)
4.2 Global Workforce Management Software Market Forecast by Type (2025-2030)
5 Market Size Segment by Application
5.1 Global Workforce Management Software Consumption Value Market Share by Application (2019-2024)
5.2 Global Workforce Management Software Market Forecast by Application (2025-2030)
6 North America
6.1 North America Workforce Management Software Consumption Value by Type (2019-2030)
6.2 North America Workforce Management Software Market Size by Application (2019-2030)
6.3 North America Workforce Management Software Market Size by Country
6.3.1 North America Workforce Management Software Consumption Value by Country (2019-2030)
6.3.2 United States Workforce Management Software Market Size and Forecast (2019-2030)
6.3.3 Canada Workforce Management Software Market Size and Forecast (2019-2030)
6.3.4 Mexico Workforce Management Software Market Size and Forecast (2019-2030)
7 Europe
7.1 Europe Workforce Management Software Consumption Value by Type (2019-2030)
7.2 Europe Workforce Management Software Consumption Value by Application (2019-2030)
7.3 Europe Workforce Management Software Market Size by Country
7.3.1 Europe Workforce Management Software Consumption Value by Country (2019-2030)
7.3.2 Germany Workforce Management Software Market Size and Forecast (2019-2030)
7.3.3 France Workforce Management Software Market Size and Forecast (2019-2030)
7.3.4 United Kingdom Workforce Management Software Market Size and Forecast (2019-2030)
7.3.5 Russia Workforce Management Software Market Size and Forecast (2019-2030)
7.3.6 Italy Workforce Management Software Market Size and Forecast (2019-2030)
8 Asia-Pacific
8.1 Asia-Pacific Workforce Management Software Consumption Value by Type (2019-2030)
8.2 Asia-Pacific Workforce Management Software Consumption Value by Application (2019-2030)
8.3 Asia-Pacific Workforce Management Software Market Size by Region
8.3.1 Asia-Pacific Workforce Management Software Consumption Value by Region (2019-2030)
8.3.2 China Workforce Management Software Market Size and Forecast (2019-2030)
8.3.3 Japan Workforce Management Software Market Size and Forecast (2019-2030)
8.3.4 South Korea Workforce Management Software Market Size and Forecast (2019-2030)
8.3.5 India Workforce Management Software Market Size and Forecast (2019-2030)
8.3.6 Southeast Asia Workforce Management Software Market Size and Forecast (2019-2030)
8.3.7 Australia Workforce Management Software Market Size and Forecast (2019-2030)
9 South America
9.1 South America Workforce Management Software Consumption Value by Type (2019-2030)
9.2 South America Workforce Management Software Consumption Value by Application (2019-2030)
9.3 South America Workforce Management Software Market Size by Country
9.3.1 South America Workforce Management Software Consumption Value by Country (2019-2030)
9.3.2 Brazil Workforce Management Software Market Size and Forecast (2019-2030)
9.3.3 Argentina Workforce Management Software Market Size and Forecast (2019-2030)
10 Middle East & Africa
10.1 Middle East & Africa Workforce Management Software Consumption Value by Type (2019-2030)
10.2 Middle East & Africa Workforce Management Software Consumption Value by Application (2019-2030)
10.3 Middle East & Africa Workforce Management Software Market Size by Country
10.3.1 Middle East & Africa Workforce Management Software Consumption Value by Country (2019-2030)
10.3.2 Turkey Workforce Management Software Market Size and Forecast (2019-2030)
10.3.3 Saudi Arabia Workforce Management Software Market Size and Forecast (2019-2030)
10.3.4 UAE Workforce Management Software Market Size and Forecast (2019-2030)
11 Market Dynamics
11.1 Workforce Management Software Market Drivers
11.2 Workforce Management Software Market Restraints
11.3 Workforce Management Software Trends Analysis
11.4 Porters Five Forces Analysis
11.4.1 Threat of New Entrants
11.4.2 Bargaining Power of Suppliers
11.4.3 Bargaining Power of Buyers
11.4.4 Threat of Substitutes
11.4.5 Competitive Rivalry
12 Industry Chain Analysis
12.1 Workforce Management Software Industry Chain
12.2 Workforce Management Software Upstream Analysis
12.3 Workforce Management Software Midstream Analysis
12.4 Workforce Management Software Downstream Analysis
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Research Process and Data Source
14.3 Disclaimer

Companies Mentioned:

Kronos
Infor
Verint
NICE Systems
Aspect
Workforce Software
Clicksoftware
Calabrio
ATOSS
Genesys
Monet Software
InVision AG
Teleopti

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