The global AI In Call Center market size was valued at US$ million in 2023. With growing demand in downstream market, the AI In Call Center is forecast to a readjusted size of US$ million by 2030 with a CAGR of % during review period.
The research report highlights the growth potential of the global AI In Call Center market. AI In Call Center are expected to show stable growth in the future market. However, product differentiation, reducing costs, and supply chain optimization remain crucial for the widespread adoption of AI In Call Center. Market players need to invest in research and development, forge strategic partnerships, and align their offerings with evolving consumer preferences to capitalize on the immense opportunities presented by the AI In Call Center market.
Call centers are using artificial intelligence to effectively predict consumer behavior, gain insight into customer journeys, and envision their future behavior and reactions to specific actions. The artificial intelligence of the call center is also used for self-service functions to solve the daily interaction and inquiry of customers.
China and the United States are two leaders in AI industry. On the AI 100 list (2022) released by CB Insights, the number of companies in the United States ranks first, with more than 70 companies, followed by the United Kingdom, with 8 companies on the list. China and Canada both holds 5 companies on the list. According to data from the China Academy of Information and Communications Technology, the scale of China's core artificial intelligence industry reached 楼508 billion in 2022, a year-on-year increase of 18%. From 2013 to November 2022, the cumulative number of patent applications for artificial intelligence inventions in the world reached 729,000, and the cumulative number of applications in China reached 389,000, accounting for 53.4%. However, the Global Artificial Intelligence Innovation Index Report 2021 released by the China Institute of Scientific and Technological Information shows that the overall strength of the United States is still far ahead. The number of artificial intelligence companies in the United States is about 4,670, while China has only 880. China's data center is less than 1/84 of that of the United States.
Key Features:
The report on AI In Call Center market reflects various aspects and provide valuable insights into the industry.
Market Size and Growth: The research report provide an overview of the current size and growth of the AI In Call Center market. It may include historical data, market segmentation by Type (e.g., On-Premise, Cloud-based), and regional breakdowns.
Market Drivers and Challenges: The report can identify and analyse the factors driving the growth of the AI In Call Center market, such as government regulations, environmental concerns, technological advancements, and changing consumer preferences. It can also highlight the challenges faced by the industry, including infrastructure limitations, range anxiety, and high upfront costs.
Competitive Landscape: The research report provides analysis of the competitive landscape within the AI In Call Center market. It includes profiles of key players, their market share, strategies, and product offerings. The report can also highlight emerging players and their potential impact on the market.
Technological Developments: The research report can delve into the latest technological developments in the AI In Call Center industry. This include advancements in AI In Call Center technology, AI In Call Center new entrants, AI In Call Center new investment, and other innovations that are shaping the future of AI In Call Center.
Downstream Procumbent Preference: The report can shed light on customer procumbent behaviour and adoption trends in the AI In Call Center market. It includes factors influencing customer ' purchasing decisions, preferences for AI In Call Center product.
Government Policies and Incentives: The research report analyse the impact of government policies and incentives on the AI In Call Center market. This may include an assessment of regulatory frameworks, subsidies, tax incentives, and other measures aimed at promoting AI In Call Center market. The report also evaluates the effectiveness of these policies in driving market growth.
Environmental Impact and Sustainability: The research report assess the environmental impact and sustainability aspects of the AI In Call Center market.
Market Forecasts and Future Outlook: Based on the analysis conducted, the research report provide market forecasts and outlook for the AI In Call Center industry. This includes projections of market size, growth rates, regional trends, and predictions on technological advancements and policy developments.
Recommendations and Opportunities: The report conclude with recommendations for industry stakeholders, policymakers, and investors. It highlights potential opportunities for market players to capitalize on emerging trends, overcome challenges, and contribute to the growth and development of the AI In Call Center market.
Market Segmentation:
AI In Call Center market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
Segmentation by type
On-Premise
Cloud-based
Segmentation by application
Intelligent Customer Service Robot
Intelligent Quality Inspection
Intelligent Navigation
Intelligent Analysis
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Artificial Solutions
Conversica
EdgeVerve Systems Limited
Five9
Google
Oracle Corporation
IBM Corporation
Jio Haptik Technologies Limited
Kore.ai
Avaamo
NICE Incontact
Avaya
Nuance Communications
Observe.AI
Pypestream
Rulai
Amazon Web Services
SAP SE
Creative Virtual
Smart Action Company
Talkdesk
Twilio
Call Center Studio
Convoso
Artefact
VoiceBase
Inbenta Technologies
EPRO TELECOM
Thrio
Bright Pattern
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1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 Executive Summary
2.1 World Market Overview
2.1.1 Global AI In Call Center Market Size 2019-2030
2.1.2 AI In Call Center Market Size CAGR by Region 2019 VS 2023 VS 2030
2.2 AI In Call Center Segment by Type
2.2.1 On-Premise
2.2.2 Cloud-based
2.3 AI In Call Center Market Size by Type
2.3.1 AI In Call Center Market Size CAGR by Type (2019 VS 2023 VS 2030)
2.3.2 Global AI In Call Center Market Size Market Share by Type (2019-2024)
2.4 AI In Call Center Segment by Application
2.4.1 Intelligent Customer Service Robot
2.4.2 Intelligent Quality Inspection
2.4.3 Intelligent Navigation
2.4.4 Intelligent Analysis
2.5 AI In Call Center Market Size by Application
2.5.1 AI In Call Center Market Size CAGR by Application (2019 VS 2023 VS 2030)
2.5.2 Global AI In Call Center Market Size Market Share by Application (2019-2024)
3 AI In Call Center Market Size by Player
3.1 AI In Call Center Market Size Market Share by Players
3.1.1 Global AI In Call Center Revenue by Players (2019-2024)
3.1.2 Global AI In Call Center Revenue Market Share by Players (2019-2024)
3.2 Global AI In Call Center Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2022-2024)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 AI In Call Center by Regions
4.1 AI In Call Center Market Size by Regions (2019-2024)
4.2 Americas AI In Call Center Market Size Growth (2019-2024)
4.3 APAC AI In Call Center Market Size Growth (2019-2024)
4.4 Europe AI In Call Center Market Size Growth (2019-2024)
4.5 Middle East & Africa AI In Call Center Market Size Growth (2019-2024)
5 Americas
5.1 Americas AI In Call Center Market Size by Country (2019-2024)
5.2 Americas AI In Call Center Market Size by Type (2019-2024)
5.3 Americas AI In Call Center Market Size by Application (2019-2024)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC AI In Call Center Market Size by Region (2019-2024)
6.2 APAC AI In Call Center Market Size by Type (2019-2024)
6.3 APAC AI In Call Center Market Size by Application (2019-2024)
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe AI In Call Center by Country (2019-2024)
7.2 Europe AI In Call Center Market Size by Type (2019-2024)
7.3 Europe AI In Call Center Market Size by Application (2019-2024)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa AI In Call Center by Region (2019-2024)
8.2 Middle East & Africa AI In Call Center Market Size by Type (2019-2024)
8.3 Middle East & Africa AI In Call Center Market Size by Application (2019-2024)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global AI In Call Center Market Forecast
10.1 Global AI In Call Center Forecast by Regions (2025-2030)
10.1.1 Global AI In Call Center Forecast by Regions (2025-2030)
10.1.2 Americas AI In Call Center Forecast
10.1.3 APAC AI In Call Center Forecast
10.1.4 Europe AI In Call Center Forecast
10.1.5 Middle East & Africa AI In Call Center Forecast
10.2 Americas AI In Call Center Forecast by Country (2025-2030)
10.2.1 United States AI In Call Center Market Forecast
10.2.2 Canada AI In Call Center Market Forecast
10.2.3 Mexico AI In Call Center Market Forecast
10.2.4 Brazil AI In Call Center Market Forecast
10.3 APAC AI In Call Center Forecast by Region (2025-2030)
10.3.1 China AI In Call Center Market Forecast
10.3.2 Japan AI In Call Center Market Forecast
10.3.3 Korea AI In Call Center Market Forecast
10.3.4 Southeast Asia AI In Call Center Market Forecast
10.3.5 India AI In Call Center Market Forecast
10.3.6 Australia AI In Call Center Market Forecast
10.4 Europe AI In Call Center Forecast by Country (2025-2030)
10.4.1 Germany AI In Call Center Market Forecast
10.4.2 France AI In Call Center Market Forecast
10.4.3 UK AI In Call Center Market Forecast
10.4.4 Italy AI In Call Center Market Forecast
10.4.5 Russia AI In Call Center Market Forecast
10.5 Middle East & Africa AI In Call Center Forecast by Region (2025-2030)
10.5.1 Egypt AI In Call Center Market Forecast
10.5.2 South Africa AI In Call Center Market Forecast
10.5.3 Israel AI In Call Center Market Forecast
10.5.4 Turkey AI In Call Center Market Forecast
10.5.5 GCC Countries AI In Call Center Market Forecast
10.6 Global AI In Call Center Forecast by Type (2025-2030)
10.7 Global AI In Call Center Forecast by Application (2025-2030)
11 Key Players Analysis
11.1 Artificial Solutions
11.1.1 Artificial Solutions Company Information
11.1.2 Artificial Solutions AI In Call Center Product Offered
11.1.3 Artificial Solutions AI In Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.1.4 Artificial Solutions Main Business Overview
11.1.5 Artificial Solutions Latest Developments
11.2 Conversica
11.2.1 Conversica Company Information
11.2.2 Conversica AI In Call Center Product Offered
11.2.3 Conversica AI In Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.2.4 Conversica Main Business Overview
11.2.5 Conversica Latest Developments
11.3 EdgeVerve Systems Limited
11.3.1 EdgeVerve Systems Limited Company Information
11.3.2 EdgeVerve Systems Limited AI In Call Center Product Offered
11.3.3 EdgeVerve Systems Limited AI In Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.3.4 EdgeVerve Systems Limited Main Business Overview
11.3.5 EdgeVerve Systems Limited Latest Developments
11.4 Five9
11.4.1 Five9 Company Information
11.4.2 Five9 AI In Call Center Product Offered
11.4.3 Five9 AI In Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.4.4 Five9 Main Business Overview
11.4.5 Five9 Latest Developments
11.5 Google
11.5.1 Google Company Information
11.5.2 Google AI In Call Center Product Offered
11.5.3 Google AI In Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.5.4 Google Main Business Overview
11.5.5 Google Latest Developments
11.6 Oracle Corporation
11.6.1 Oracle Corporation Company Information
11.6.2 Oracle Corporation AI In Call Center Product Offered
11.6.3 Oracle Corporation AI In Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.6.4 Oracle Corporation Main Business Overview
11.6.5 Oracle Corporation Latest Developments
11.7 IBM Corporation
11.7.1 IBM Corporation Company Information
11.7.2 IBM Corporation AI In Call Center Product Offered
11.7.3 IBM Corporation AI In Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.7.4 IBM Corporation Main Business Overview
11.7.5 IBM Corporation Latest Developments
11.8 Jio Haptik Technologies Limited
11.8.1 Jio Haptik Technologies Limited Company Information
11.8.2 Jio Haptik Technologies Limited AI In Call Center Product Offered
11.8.3 Jio Haptik Technologies Limited AI In Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.8.4 Jio Haptik Technologies Limited Main Business Overview
11.8.5 Jio Haptik Technologies Limited Latest Developments
11.9 Kore.ai
11.9.1 Kore.ai Company Information
11.9.2 Kore.ai AI In Call Center Product Offered
11.9.3 Kore.ai AI In Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.9.4 Kore.ai Main Business Overview
11.9.5 Kore.ai Latest Developments
11.10 Avaamo
11.10.1 Avaamo Company Information
11.10.2 Avaamo AI In Call Center Product Offered
11.10.3 Avaamo AI In Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.10.4 Avaamo Main Business Overview
11.10.5 Avaamo Latest Developments
11.11 NICE Incontact
11.11.1 NICE Incontact Company Information
11.11.2 NICE Incontact AI In Call Center Product Offered
11.11.3 NICE Incontact AI In Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.11.4 NICE Incontact Main Business Overview
11.11.5 NICE Incontact Latest Developments
11.12 Avaya
11.12.1 Avaya Company Information
11.12.2 Avaya AI In Call Center Product Offered
11.12.3 Avaya AI In Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.12.4 Avaya Main Business Overview
11.12.5 Avaya Latest Developments
11.13 Nuance Communications
11.13.1 Nuance Communications Company Information
11.13.2 Nuance Communications AI In Call Center Product Offered
11.13.3 Nuance Communications AI In Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.13.4 Nuance Communications Main Business Overview
11.13.5 Nuance Communications Latest Developments
11.14 Observe.AI
11.14.1 Observe.AI Company Information
11.14.2 Observe.AI AI In Call Center Product Offered
11.14.3 Observe.AI AI In Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.14.4 Observe.AI Main Business Overview
11.14.5 Observe.AI Latest Developments
11.15 Pypestream
11.15.1 Pypestream Company Information
11.15.2 Pypestream AI In Call Center Product Offered
11.15.3 Pypestream AI In Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.15.4 Pypestream Main Business Overview
11.15.5 Pypestream Latest Developments
11.16 Rulai
11.16.1 Rulai Company Information
11.16.2 Rulai AI In Call Center Product Offered
11.16.3 Rulai AI In Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.16.4 Rulai Main Business Overview
11.16.5 Rulai Latest Developments
11.17 Amazon Web Services
11.17.1 Amazon Web Services Company Information
11.17.2 Amazon Web Services AI In Call Center Product Offered
11.17.3 Amazon Web Services AI In Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.17.4 Amazon Web Services Main Business Overview
11.17.5 Amazon Web Services Latest Developments
11.18 SAP SE
11.18.1 SAP SE Company Information
11.18.2 SAP SE AI In Call Center Product Offered
11.18.3 SAP SE AI In Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.18.4 SAP SE Main Business Overview
11.18.5 SAP SE Latest Developments
11.19 Creative Virtual
11.19.1 Creative Virtual Company Information
11.19.2 Creative Virtual AI In Call Center Product Offered
11.19.3 Creative Virtual AI In Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.19.4 Creative Virtual Main Business Overview
11.19.5 Creative Virtual Latest Developments
11.20 Smart Action Company
11.20.1 Smart Action Company Company Information
11.20.2 Smart Action Company AI In Call Center Product Offered
11.20.3 Smart Action Company AI In Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.20.4 Smart Action Company Main Business Overview
11.20.5 Smart Action Company Latest Developments
11.21 Talkdesk
11.21.1 Talkdesk Company Information
11.21.2 Talkdesk AI In Call Center Product Offered
11.21.3 Talkdesk AI In Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.21.4 Talkdesk Main Business Overview
11.21.5 Talkdesk Latest Developments
11.22 Twilio
11.22.1 Twilio Company Information
11.22.2 Twilio AI In Call Center Product Offered
11.22.3 Twilio AI In Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.22.4 Twilio Main Business Overview
11.22.5 Twilio Latest Developments
11.23 Call Center Studio
11.23.1 Call Center Studio Company Information
11.23.2 Call Center Studio AI In Call Center Product Offered
11.23.3 Call Center Studio AI In Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.23.4 Call Center Studio Main Business Overview
11.23.5 Call Center Studio Latest Developments
11.24 Convoso
11.24.1 Convoso Company Information
11.24.2 Convoso AI In Call Center Product Offered
11.24.3 Convoso AI In Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.24.4 Convoso Main Business Overview
11.24.5 Convoso Latest Developments
11.25 Artefact
11.25.1 Artefact Company Information
11.25.2 Artefact AI In Call Center Product Offered
11.25.3 Artefact AI In Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.25.4 Artefact Main Business Overview
11.25.5 Artefact Latest Developments
11.26 VoiceBase
11.26.1 VoiceBase Company Information
11.26.2 VoiceBase AI In Call Center Product Offered
11.26.3 VoiceBase AI In Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.26.4 VoiceBase Main Business Overview
11.26.5 VoiceBase Latest Developments
11.27 Inbenta Technologies
11.27.1 Inbenta Technologies Company Information
11.27.2 Inbenta Technologies AI In Call Center Product Offered
11.27.3 Inbenta Technologies AI In Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.27.4 Inbenta Technologies Main Business Overview
11.27.5 Inbenta Technologies Latest Developments
11.28 EPRO TELECOM
11.28.1 EPRO TELECOM Company Information
11.28.2 EPRO TELECOM AI In Call Center Product Offered
11.28.3 EPRO TELECOM AI In Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.28.4 EPRO TELECOM Main Business Overview
11.28.5 EPRO TELECOM Latest Developments
11.29 Thrio
11.29.1 Thrio Company Information
11.29.2 Thrio AI In Call Center Product Offered
11.29.3 Thrio AI In Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.29.4 Thrio Main Business Overview
11.29.5 Thrio Latest Developments
11.30 Bright Pattern
11.30.1 Bright Pattern Company Information
11.30.2 Bright Pattern AI In Call Center Product Offered
11.30.3 Bright Pattern AI In Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.30.4 Bright Pattern Main Business Overview
11.30.5 Bright Pattern Latest Developments
12 Research Findings and Conclusion
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*If Applicable.