Global AI Chatbots Market Growth (Status and Outlook) 2025-2031

Publication ID:

LPI01251462

Publication Date:

January 9, 2025

Pages:

138

Publisher:

LPI

Countries:

Global [1]

USD 3,660.00

IT Services [2]

Software [3]

Computing & Electronics [4]

Description:

The global AI Chatbots market size is predicted to grow from US$ 8624 million in 2025 to US$ 110220 million in 2031; it is expected to grow at a CAGR of 52.9% from 2025 to 2031.
A chatbot is a software application used to conduct an on-line chat conversation via text or text-to-speech, in lieu of providing direct contact with a live human agent.Designed to convincingly simulate the way a human would behave as a conversational partner, chatbot systems typically require continuous tuning and testing, and many in production remain unable to adequately converse or pass the industry standard Turing test.
The key players of global AI Chatbots market includes IBM, [24]7.ai, Google, Nuance Communications, AWS and so on. In 2019, the top 5 companies accounted for a total market share of about 33%, among which [24]7.ai is in the dominating position, with occupying nearly 9% of global market.
The growth of the AI chatbot market is driven by several key factors, ranging from advancements in technology to increasing business and consumer demands.
24/7 Availability: Businesses increasingly rely on AI chatbots to provide round-the-clock customer support. Automation reduces the need for large customer support teams, cutting operational costs. Chatbots handle queries instantly, improving customer satisfaction.
Improved Natural Language Understanding (NLU): AI chatbots can better understand and respond to complex queries, creating more human-like interactions. Technologies like OpenAI鈥檚 GPT-4 enable contextual, coherent, and dynamic conversations. Enhanced language support allows businesses to cater to global audiences.
The 鈥淎I Chatbots Industry Forecast鈥� looks at past sales and reviews total world AI Chatbots sales in 2024, providing a comprehensive analysis by region and market sector of projected AI Chatbots sales for 2025 through 2031. With AI Chatbots sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world AI Chatbots industry.
This Insight Report provides a comprehensive analysis of the global AI Chatbots landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyses the strategies of leading global companies with a focus on AI Chatbots portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms鈥� unique position in an accelerating global AI Chatbots market.
This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for AI Chatbots and breaks down the forecast by Type, by End User, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global AI Chatbots.
This report presents a comprehensive overview, market shares, and growth opportunities of AI Chatbots market by product type, application, key players and key regions and countries.
Segmentation by Type:
Messengers
Web Widgets
Others
Segmentation by End User:
Large Enterprises
SMEs
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
OpenAI
Google
Microsoft
Amazon
IBM
[24]7.ai
Drift
Nuance Communications
AWS
LogMeIn
Inbenta
Kore.ai
Gupshup
AIVO
Yellow Messenger
CogniCor Technologies
Passage AI
Chatfuel
SmartBots.ai

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 Executive Summary
2.1 World Market Overview
2.1.1 Global AI Chatbots Market Size (2020-2031)
2.1.2 AI Chatbots Market Size CAGR by Region (2020 VS 2024 VS 2031)
2.1.3 World Current & Future Analysis for AI Chatbots by Country/Region (2020, 2024 & 2031)
2.2 AI Chatbots Segment by Type
2.2.1 Messengers
2.2.2 Web Widgets
2.2.3 Others
2.3 AI Chatbots Market Size by Type
2.3.1 AI Chatbots Market Size CAGR by Type (2020 VS 2024 VS 2031)
2.3.2 Global AI Chatbots Market Size Market Share by Type (2020-2025)
2.4 AI Chatbots Segment by End User
2.4.1 Large Enterprises
2.4.2 SMEs
2.5 AI Chatbots Market Size by End User
2.5.1 AI Chatbots Market Size CAGR by End User (2020 VS 2024 VS 2031)
2.5.2 Global AI Chatbots Market Size Market Share by End User (2020-2025)
3 AI Chatbots Market Size by Player
3.1 AI Chatbots Market Size Market Share by Player
3.1.1 Global AI Chatbots Revenue by Player (2020-2025)
3.1.2 Global AI Chatbots Revenue Market Share by Player (2020-2025)
3.2 Global AI Chatbots Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2023-2025)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 AI Chatbots by Region
4.1 AI Chatbots Market Size by Region (2020-2025)
4.2 Global AI Chatbots Annual Revenue by Country/Region (2020-2025)
4.3 Americas AI Chatbots Market Size Growth (2020-2025)
4.4 APAC AI Chatbots Market Size Growth (2020-2025)
4.5 Europe AI Chatbots Market Size Growth (2020-2025)
4.6 Middle East & Africa AI Chatbots Market Size Growth (2020-2025)
5 Americas
5.1 Americas AI Chatbots Market Size by Country (2020-2025)
5.2 Americas AI Chatbots Market Size by Type (2020-2025)
5.3 Americas AI Chatbots Market Size by End User (2020-2025)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC AI Chatbots Market Size by Region (2020-2025)
6.2 APAC AI Chatbots Market Size by Type (2020-2025)
6.3 APAC AI Chatbots Market Size by End User (2020-2025)
6.4 China
6.5 Japan
6.6 South Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe AI Chatbots Market Size by Country (2020-2025)
7.2 Europe AI Chatbots Market Size by Type (2020-2025)
7.3 Europe AI Chatbots Market Size by End User (2020-2025)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa AI Chatbots by Region (2020-2025)
8.2 Middle East & Africa AI Chatbots Market Size by Type (2020-2025)
8.3 Middle East & Africa AI Chatbots Market Size by End User (2020-2025)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global AI Chatbots Market Forecast
10.1 Global AI Chatbots Forecast by Region (2026-2031)
10.1.1 Global AI Chatbots Forecast by Region (2026-2031)
10.1.2 Americas AI Chatbots Forecast
10.1.3 APAC AI Chatbots Forecast
10.1.4 Europe AI Chatbots Forecast
10.1.5 Middle East & Africa AI Chatbots Forecast
10.2 Americas AI Chatbots Forecast by Country (2026-2031)
10.2.1 United States Market AI Chatbots Forecast
10.2.2 Canada Market AI Chatbots Forecast
10.2.3 Mexico Market AI Chatbots Forecast
10.2.4 Brazil Market AI Chatbots Forecast
10.3 APAC AI Chatbots Forecast by Region (2026-2031)
10.3.1 China AI Chatbots Market Forecast
10.3.2 Japan Market AI Chatbots Forecast
10.3.3 Korea Market AI Chatbots Forecast
10.3.4 Southeast Asia Market AI Chatbots Forecast
10.3.5 India Market AI Chatbots Forecast
10.3.6 Australia Market AI Chatbots Forecast
10.4 Europe AI Chatbots Forecast by Country (2026-2031)
10.4.1 Germany Market AI Chatbots Forecast
10.4.2 France Market AI Chatbots Forecast
10.4.3 UK Market AI Chatbots Forecast
10.4.4 Italy Market AI Chatbots Forecast
10.4.5 Russia Market AI Chatbots Forecast
10.5 Middle East & Africa AI Chatbots Forecast by Region (2026-2031)
10.5.1 Egypt Market AI Chatbots Forecast
10.5.2 South Africa Market AI Chatbots Forecast
10.5.3 Israel Market AI Chatbots Forecast
10.5.4 Turkey Market AI Chatbots Forecast
10.6 Global AI Chatbots Forecast by Type (2026-2031)
10.7 Global AI Chatbots Forecast by End User (2026-2031)
10.7.1 GCC Countries Market AI Chatbots Forecast
11 Key Players Analysis
11.1 IBM
11.1.1 IBM Company Information
11.1.2 IBM AI Chatbots Product Offered
11.1.3 IBM AI Chatbots Revenue, Gross Margin and Market Share (2020-2025)
11.1.4 IBM Main Business Overview
11.1.5 IBM Latest Developments
11.2 247.ai
11.2.1 247.ai Company Information
11.2.2 247.ai AI Chatbots Product Offered
11.2.3 247.ai AI Chatbots Revenue, Gross Margin and Market Share (2020-2025)
11.2.4 247.ai Main Business Overview
11.2.5 247.ai Latest Developments
11.3 Google
11.3.1 Google Company Information
11.3.2 Google AI Chatbots Product Offered
11.3.3 Google AI Chatbots Revenue, Gross Margin and Market Share (2020-2025)
11.3.4 Google Main Business Overview
11.3.5 Google Latest Developments
11.4 Nuance Communications
11.4.1 Nuance Communications Company Information
11.4.2 Nuance Communications AI Chatbots Product Offered
11.4.3 Nuance Communications AI Chatbots Revenue, Gross Margin and Market Share (2020-2025)
11.4.4 Nuance Communications Main Business Overview
11.4.5 Nuance Communications Latest Developments
11.5 AWS
11.5.1 AWS Company Information
11.5.2 AWS AI Chatbots Product Offered
11.5.3 AWS AI Chatbots Revenue, Gross Margin and Market Share (2020-2025)
11.5.4 AWS Main Business Overview
11.5.5 AWS Latest Developments
11.6 LogMeIn
11.6.1 LogMeIn Company Information
11.6.2 LogMeIn AI Chatbots Product Offered
11.6.3 LogMeIn AI Chatbots Revenue, Gross Margin and Market Share (2020-2025)
11.6.4 LogMeIn Main Business Overview
11.6.5 LogMeIn Latest Developments
11.7 Inbenta
11.7.1 Inbenta Company Information
11.7.2 Inbenta AI Chatbots Product Offered
11.7.3 Inbenta AI Chatbots Revenue, Gross Margin and Market Share (2020-2025)
11.7.4 Inbenta Main Business Overview
11.7.5 Inbenta Latest Developments
11.8 Kore.ai
11.8.1 Kore.ai Company Information
11.8.2 Kore.ai AI Chatbots Product Offered
11.8.3 Kore.ai AI Chatbots Revenue, Gross Margin and Market Share (2020-2025)
11.8.4 Kore.ai Main Business Overview
11.8.5 Kore.ai Latest Developments
11.9 Gupshup
11.9.1 Gupshup Company Information
11.9.2 Gupshup AI Chatbots Product Offered
11.9.3 Gupshup AI Chatbots Revenue, Gross Margin and Market Share (2020-2025)
11.9.4 Gupshup Main Business Overview
11.9.5 Gupshup Latest Developments
11.10 AIVO
11.10.1 AIVO Company Information
11.10.2 AIVO AI Chatbots Product Offered
11.10.3 AIVO AI Chatbots Revenue, Gross Margin and Market Share (2020-2025)
11.10.4 AIVO Main Business Overview
11.10.5 AIVO Latest Developments
11.11 Yellow Messenger
11.11.1 Yellow Messenger Company Information
11.11.2 Yellow Messenger AI Chatbots Product Offered
11.11.3 Yellow Messenger AI Chatbots Revenue, Gross Margin and Market Share (2020-2025)
11.11.4 Yellow Messenger Main Business Overview
11.11.5 Yellow Messenger Latest Developments
11.12 CogniCor Technologies
11.12.1 CogniCor Technologies Company Information
11.12.2 CogniCor Technologies AI Chatbots Product Offered
11.12.3 CogniCor Technologies AI Chatbots Revenue, Gross Margin and Market Share (2020-2025)
11.12.4 CogniCor Technologies Main Business Overview
11.12.5 CogniCor Technologies Latest Developments
11.13 Passage AI
11.13.1 Passage AI Company Information
11.13.2 Passage AI AI Chatbots Product Offered
11.13.3 Passage AI AI Chatbots Revenue, Gross Margin and Market Share (2020-2025)
11.13.4 Passage AI Main Business Overview
11.13.5 Passage AI Latest Developments
11.14 Chatfuel
11.14.1 Chatfuel Company Information
11.14.2 Chatfuel AI Chatbots Product Offered
11.14.3 Chatfuel AI Chatbots Revenue, Gross Margin and Market Share (2020-2025)
11.14.4 Chatfuel Main Business Overview
11.14.5 Chatfuel Latest Developments
11.15 SmartBots.ai
11.15.1 SmartBots.ai Company Information
11.15.2 SmartBots.ai AI Chatbots Product Offered
11.15.3 SmartBots.ai AI Chatbots Revenue, Gross Margin and Market Share (2020-2025)
11.15.4 SmartBots.ai Main Business Overview
11.15.5 SmartBots.ai Latest Developments
12 Research Findings and Conclusion

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