Global AI Contact Center (AICC) Market Growth (Status and Outlook) 2024-2030

Publication ID:

LPI06242556

Publication Date:

June 13, 2024

Pages:

116

Publisher:

LPI

Countries:

Global [1]

USD 3,660.00

IT Services [2]

Software [3]

Computing & Electronics [4]

Description:

The global AI Contact Center (AICC) market size was valued at US$ million in 2023. With growing demand in downstream market, the AI Contact Center (AICC) is forecast to a readjusted size of US$ million by 2030 with a CAGR of % during review period.
The research report highlights the growth potential of the global AI Contact Center (AICC) market. AI Contact Center (AICC) are expected to show stable growth in the future market. However, product differentiation, reducing costs, and supply chain optimization remain crucial for the widespread adoption of AI Contact Center (AICC). Market players need to invest in research and development, forge strategic partnerships, and align their offerings with evolving consumer preferences to capitalize on the immense opportunities presented by the AI Contact Center (AICC) market.
An AI contact center (AICC) uses modern artificial intelligence technologies to provide more personalized or natural communication with customers through an improved human-computer interface (HCI) and/or continuously improving internal processes based on success metrics from historical data rather than by reprogramming. The contact center provides an integrated interface for all supported communication channels between the enterprise鈥攔epresented by human and/or software agents (bots)鈥攁nd its customers.
As an important force driving a new round of scientific and technological revolution, artificial intelligence has been of national strategic importance. Many governments introduces polices and increase capital investment to support AI companies. The Digital Europe plan adopted by the European Union will allocate 鈧�9.2 billion on high-tech investments, such as supercomputing, artificial intelligence, and network security. In order to maintain its leading position, the United States will increase its investment in artificial intelligence research and development in non-defense fields, from US$1.6 billion to US$1.7 billion in 2022. According to the latest data released by IDC, global artificial intelligence revenue was US$432.8 billion in 2022, a year-on-year increase of 19.82%, including software, hardware and services.
Key Features:
The report on AI Contact Center (AICC) market reflects various aspects and provide valuable insights into the industry.
Market Size and Growth: The research report provide an overview of the current size and growth of the AI Contact Center (AICC) market. It may include historical data, market segmentation by Type (e.g., ChatBot, Intelligent Virtual Assistant (IVA)), and regional breakdowns.
Market Drivers and Challenges: The report can identify and analyse the factors driving the growth of the AI Contact Center (AICC) market, such as government regulations, environmental concerns, technological advancements, and changing consumer preferences. It can also highlight the challenges faced by the industry, including infrastructure limitations, range anxiety, and high upfront costs.
Competitive Landscape: The research report provides analysis of the competitive landscape within the AI Contact Center (AICC) market. It includes profiles of key players, their market share, strategies, and product offerings. The report can also highlight emerging players and their potential impact on the market.
Technological Developments: The research report can delve into the latest technological developments in the AI Contact Center (AICC) industry. This include advancements in AI Contact Center (AICC) technology, AI Contact Center (AICC) new entrants, AI Contact Center (AICC) new investment, and other innovations that are shaping the future of AI Contact Center (AICC).
Downstream Procumbent Preference: The report can shed light on customer procumbent behaviour and adoption trends in the AI Contact Center (AICC) market. It includes factors influencing customer ' purchasing decisions, preferences for AI Contact Center (AICC) product.
Government Policies and Incentives: The research report analyse the impact of government policies and incentives on the AI Contact Center (AICC) market. This may include an assessment of regulatory frameworks, subsidies, tax incentives, and other measures aimed at promoting AI Contact Center (AICC) market. The report also evaluates the effectiveness of these policies in driving market growth.
Environmental Impact and Sustainability: The research report assess the environmental impact and sustainability aspects of the AI Contact Center (AICC) market.
Market Forecasts and Future Outlook: Based on the analysis conducted, the research report provide market forecasts and outlook for the AI Contact Center (AICC) industry. This includes projections of market size, growth rates, regional trends, and predictions on technological advancements and policy developments.
Recommendations and Opportunities: The report conclude with recommendations for industry stakeholders, policymakers, and investors. It highlights potential opportunities for market players to capitalize on emerging trends, overcome challenges, and contribute to the growth and development of the AI Contact Center (AICC) market.
Market Segmentation:
AI Contact Center (AICC) market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
Segmentation by type
ChatBot
Intelligent Virtual Assistant (IVA)
Intelligent Interactive Voice Response (IVR) System
Segmentation by application
BFSI
Consumer Goods & Retail
Government
Healthcare
IT & Telecom
Travel & Hospitality
Others
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Amazon Web Services Inc.
Artificial Solutions International AB
Avaya Inc.
Google Inc.
IBM Corporation
Microsoft Corporation
Nuance Communications, Inc.
Oracle Corporation
SAP SE
Zendesk, Inc.

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 Executive Summary
2.1 World Market Overview
2.1.1 Global AI Contact Center (AICC) Market Size 2019-2030
2.1.2 AI Contact Center (AICC) Market Size CAGR by Region 2019 VS 2023 VS 2030
2.2 AI Contact Center (AICC) Segment by Type
2.2.1 ChatBot
2.2.2 Intelligent Virtual Assistant (IVA)
2.2.3 Intelligent Interactive Voice Response (IVR) System
2.3 AI Contact Center (AICC) Market Size by Type
2.3.1 AI Contact Center (AICC) Market Size CAGR by Type (2019 VS 2023 VS 2030)
2.3.2 Global AI Contact Center (AICC) Market Size Market Share by Type (2019-2024)
2.4 AI Contact Center (AICC) Segment by Application
2.4.1 BFSI
2.4.2 Consumer Goods & Retail
2.4.3 Government
2.4.4 Healthcare
2.4.5 IT & Telecom
2.4.6 Travel & Hospitality
2.4.7 Others
2.5 AI Contact Center (AICC) Market Size by Application
2.5.1 AI Contact Center (AICC) Market Size CAGR by Application (2019 VS 2023 VS 2030)
2.5.2 Global AI Contact Center (AICC) Market Size Market Share by Application (2019-2024)
3 AI Contact Center (AICC) Market Size by Player
3.1 AI Contact Center (AICC) Market Size Market Share by Players
3.1.1 Global AI Contact Center (AICC) Revenue by Players (2019-2024)
3.1.2 Global AI Contact Center (AICC) Revenue Market Share by Players (2019-2024)
3.2 Global AI Contact Center (AICC) Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2022-2024)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 AI Contact Center (AICC) by Regions
4.1 AI Contact Center (AICC) Market Size by Regions (2019-2024)
4.2 Americas AI Contact Center (AICC) Market Size Growth (2019-2024)
4.3 APAC AI Contact Center (AICC) Market Size Growth (2019-2024)
4.4 Europe AI Contact Center (AICC) Market Size Growth (2019-2024)
4.5 Middle East & Africa AI Contact Center (AICC) Market Size Growth (2019-2024)
5 Americas
5.1 Americas AI Contact Center (AICC) Market Size by Country (2019-2024)
5.2 Americas AI Contact Center (AICC) Market Size by Type (2019-2024)
5.3 Americas AI Contact Center (AICC) Market Size by Application (2019-2024)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC AI Contact Center (AICC) Market Size by Region (2019-2024)
6.2 APAC AI Contact Center (AICC) Market Size by Type (2019-2024)
6.3 APAC AI Contact Center (AICC) Market Size by Application (2019-2024)
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe AI Contact Center (AICC) by Country (2019-2024)
7.2 Europe AI Contact Center (AICC) Market Size by Type (2019-2024)
7.3 Europe AI Contact Center (AICC) Market Size by Application (2019-2024)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa AI Contact Center (AICC) by Region (2019-2024)
8.2 Middle East & Africa AI Contact Center (AICC) Market Size by Type (2019-2024)
8.3 Middle East & Africa AI Contact Center (AICC) Market Size by Application (2019-2024)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global AI Contact Center (AICC) Market Forecast
10.1 Global AI Contact Center (AICC) Forecast by Regions (2025-2030)
10.1.1 Global AI Contact Center (AICC) Forecast by Regions (2025-2030)
10.1.2 Americas AI Contact Center (AICC) Forecast
10.1.3 APAC AI Contact Center (AICC) Forecast
10.1.4 Europe AI Contact Center (AICC) Forecast
10.1.5 Middle East & Africa AI Contact Center (AICC) Forecast
10.2 Americas AI Contact Center (AICC) Forecast by Country (2025-2030)
10.2.1 United States AI Contact Center (AICC) Market Forecast
10.2.2 Canada AI Contact Center (AICC) Market Forecast
10.2.3 Mexico AI Contact Center (AICC) Market Forecast
10.2.4 Brazil AI Contact Center (AICC) Market Forecast
10.3 APAC AI Contact Center (AICC) Forecast by Region (2025-2030)
10.3.1 China AI Contact Center (AICC) Market Forecast
10.3.2 Japan AI Contact Center (AICC) Market Forecast
10.3.3 Korea AI Contact Center (AICC) Market Forecast
10.3.4 Southeast Asia AI Contact Center (AICC) Market Forecast
10.3.5 India AI Contact Center (AICC) Market Forecast
10.3.6 Australia AI Contact Center (AICC) Market Forecast
10.4 Europe AI Contact Center (AICC) Forecast by Country (2025-2030)
10.4.1 Germany AI Contact Center (AICC) Market Forecast
10.4.2 France AI Contact Center (AICC) Market Forecast
10.4.3 UK AI Contact Center (AICC) Market Forecast
10.4.4 Italy AI Contact Center (AICC) Market Forecast
10.4.5 Russia AI Contact Center (AICC) Market Forecast
10.5 Middle East & Africa AI Contact Center (AICC) Forecast by Region (2025-2030)
10.5.1 Egypt AI Contact Center (AICC) Market Forecast
10.5.2 South Africa AI Contact Center (AICC) Market Forecast
10.5.3 Israel AI Contact Center (AICC) Market Forecast
10.5.4 Turkey AI Contact Center (AICC) Market Forecast
10.5.5 GCC Countries AI Contact Center (AICC) Market Forecast
10.6 Global AI Contact Center (AICC) Forecast by Type (2025-2030)
10.7 Global AI Contact Center (AICC) Forecast by Application (2025-2030)

11 Key Players Analysis
11.1 Amazon Web Services Inc.
11.1.1 Amazon Web Services Inc. Company Information
11.1.2 Amazon Web Services Inc. AI Contact Center (AICC) Product Offered
11.1.3 Amazon Web Services Inc. AI Contact Center (AICC) Revenue, Gross Margin and Market Share (2019-2024)
11.1.4 Amazon Web Services Inc. Main Business Overview
11.1.5 Amazon Web Services Inc. Latest Developments
11.2 Artificial Solutions International AB
11.2.1 Artificial Solutions International AB Company Information
11.2.2 Artificial Solutions International AB AI Contact Center (AICC) Product Offered
11.2.3 Artificial Solutions International AB AI Contact Center (AICC) Revenue, Gross Margin and Market Share (2019-2024)
11.2.4 Artificial Solutions International AB Main Business Overview
11.2.5 Artificial Solutions International AB Latest Developments
11.3 Avaya Inc.
11.3.1 Avaya Inc. Company Information
11.3.2 Avaya Inc. AI Contact Center (AICC) Product Offered
11.3.3 Avaya Inc. AI Contact Center (AICC) Revenue, Gross Margin and Market Share (2019-2024)
11.3.4 Avaya Inc. Main Business Overview
11.3.5 Avaya Inc. Latest Developments
11.4 Google Inc.
11.4.1 Google Inc. Company Information
11.4.2 Google Inc. AI Contact Center (AICC) Product Offered
11.4.3 Google Inc. AI Contact Center (AICC) Revenue, Gross Margin and Market Share (2019-2024)
11.4.4 Google Inc. Main Business Overview
11.4.5 Google Inc. Latest Developments
11.5 IBM Corporation
11.5.1 IBM Corporation Company Information
11.5.2 IBM Corporation AI Contact Center (AICC) Product Offered
11.5.3 IBM Corporation AI Contact Center (AICC) Revenue, Gross Margin and Market Share (2019-2024)
11.5.4 IBM Corporation Main Business Overview
11.5.5 IBM Corporation Latest Developments
11.6 Microsoft Corporation
11.6.1 Microsoft Corporation Company Information
11.6.2 Microsoft Corporation AI Contact Center (AICC) Product Offered
11.6.3 Microsoft Corporation AI Contact Center (AICC) Revenue, Gross Margin and Market Share (2019-2024)
11.6.4 Microsoft Corporation Main Business Overview
11.6.5 Microsoft Corporation Latest Developments
11.7 Nuance Communications, Inc.
11.7.1 Nuance Communications, Inc. Company Information
11.7.2 Nuance Communications, Inc. AI Contact Center (AICC) Product Offered
11.7.3 Nuance Communications, Inc. AI Contact Center (AICC) Revenue, Gross Margin and Market Share (2019-2024)
11.7.4 Nuance Communications, Inc. Main Business Overview
11.7.5 Nuance Communications, Inc. Latest Developments
11.8 Oracle Corporation
11.8.1 Oracle Corporation Company Information
11.8.2 Oracle Corporation AI Contact Center (AICC) Product Offered
11.8.3 Oracle Corporation AI Contact Center (AICC) Revenue, Gross Margin and Market Share (2019-2024)
11.8.4 Oracle Corporation Main Business Overview
11.8.5 Oracle Corporation Latest Developments
11.9 SAP SE
11.9.1 SAP SE Company Information
11.9.2 SAP SE AI Contact Center (AICC) Product Offered
11.9.3 SAP SE AI Contact Center (AICC) Revenue, Gross Margin and Market Share (2019-2024)
11.9.4 SAP SE Main Business Overview
11.9.5 SAP SE Latest Developments
11.10 Zendesk, Inc.
11.10.1 Zendesk, Inc. Company Information
11.10.2 Zendesk, Inc. AI Contact Center (AICC) Product Offered
11.10.3 Zendesk, Inc. AI Contact Center (AICC) Revenue, Gross Margin and Market Share (2019-2024)
11.10.4 Zendesk, Inc. Main Business Overview
11.10.5 Zendesk, Inc. Latest Developments
12 Research Findings and Conclusion

License Types:

Single User License (PDF)

This license allows for use of a publication by one person.
This person may print out a single copy of the publication.
This person can include information given in the publication in presentations and internal reports by providing full copyright credit to the publisher.
This person cannot share the publication (or any information contained therein) with any other person or persons.
Unless a Enterprise License is purchased, a Single User License must be purchased for every person that wishes to use the publication within the same organization.
Customers who infringe these license terms are liable for a Global license fee.

听

Site License (PDF)*

This license allows for use of a publication by all users within one corporate location, e.g. a regional office.
These users may print out a single copy of the publication.
These users can include information given in the publication in presentations and internal reports by providing full copyright credit to the publisher.
These users cannot share the publication (or any information contained therein) with any other person or persons outside the corporate location for which the publication is purchased.
Unless a Enterprise License is purchased, a Site User License must be purchased for every corporate location by an organization that wishes to use the publication within the same organization.
Customers who infringe these license terms are liable for a Global license fee.

听

Global License (PDF)*

This license allows for use of a publication by unlimited users within the purchasing organization e.g. all employees of a single company.
Each of these people may use the publication on any computer, and may print out the report, but may not share the publication (or any information contained therein) with any other person or persons outside of the organization.
These employees of purchasing organization can include information given in the publication in presentations and internal reports by providing full copyright credit to the publisher.

*If Applicable.

91制片厂