

AI CRM tools integrate artificial intelligence with traditional CRM systems to enhance customer relationship management by automating tasks, analyzing data for insights into customer behavior, predicting trends, personalizing interactions, and optimizing sales and service processes. These tools empower businesses to improve efficiency, deliver personalized customer experiences, and make data-driven decisions to foster stronger customer relationships and drive growth.
The global AI CRM Tools market size is projected to grow from US$ million in 2024 to US$ million in 2030; it is expected to grow at a CAGR of %from 2024 to 2030.
The “AI CRM Tools Industry Forecast” looks at past sales and reviews total world AI CRM Tools sales in 2022, providing a comprehensive analysis by region and market sector of projected AI CRM Tools sales for 2023 through 2029. With AI CRM Tools sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world AI CRM Tools industry.
This Insight Report provides a comprehensive analysis of the global AI CRM Tools landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyses the strategies of leading global companies with a focus on AI CRM Tools portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global AI CRM Tools market.
This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for AI CRM Tools and breaks down the forecast by Type, by Application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global AI CRM Tools.
United States market for AI CRM Tools is estimated to increase from US$ million in 2023 to US$ million by 2030, at a CAGR of % from 2024 through 2030.
China market for AI CRM Tools is estimated to increase from US$ million in 2023 to US$ million by 2030, at a CAGR of % from 2024 through 2030.
Europe market for AI CRM Tools is estimated to increase from US$ million in 2023 to US$ million by 2030, at a CAGR of % from 2024 through 2030.
Global key AI CRM Tools players cover ClickUp, HubSpot CRM, Durable, Zoho Zia, C3.ai, etc. In terms of revenue, the global two largest companies occupied for a share nearly % in 2023.
This report presents a comprehensive overview, market shares, and growth opportunities of AI CRM Tools market by product type, application, key players and key regions and countries.
Segmentation by Type:
Cloud-based
On-premise
Segmentation by Application:
Retail and E-commerce
BSFI
Telecommunications
Healthcare
Hospitality and Travel
Automotive
Others
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
Segmentation by Type:
Cloud-based
On-premise
Segmentation by Application:
Retail and E-commerce
BSFI
Telecommunications
Healthcare
Hospitality and Travel
Automotive
Others
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
ClickUp
HubSpot CRM
Durable
Zoho Zia
C3.ai
Zendesk Sell
Pipedrive
Freshworks
Salesforce Sales Cloud
itransition
Microsoft Dynamics 365
Keap
Semrush
Nimble
Zapier
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 Executive Summary
2.1 World Market Overview
2.1.1 Global AI CRM Tools Market Size 2019-2030
2.1.2 AI CRM Tools Market Size CAGR by Region (2019 VS 2023 VS 2030)
2.1.3 World Current & Future Analysis for AI CRM Tools by Country/Region, 2019, 2023 & 2030
2.2 AI CRM Tools Segment by Type
2.2.1 Cloud-based
2.2.2 On-premise
2.3 AI CRM Tools Market Size by Type
2.3.1 AI CRM Tools Market Size CAGR by Type (2019 VS 2023 VS 2030)
2.3.2 Global AI CRM Tools Market Size Market Share by Type (2019-2024)
2.4 AI CRM Tools Segment by Application
2.4.1 Retail and E-commerce
2.4.2 BSFI
2.4.3 Telecommunications
2.4.4 Healthcare
2.4.5 Hospitality and Travel
2.4.6 Automotive
2.4.7 Others
2.5 AI CRM Tools Market Size by Application
2.5.1 AI CRM Tools Market Size CAGR by Application (2019 VS 2023 VS 2030)
2.5.2 Global AI CRM Tools Market Size Market Share by Application (2019-2024)
3 AI CRM Tools Market Size by Player
3.1 AI CRM Tools Market Size Market Share by Player
3.1.1 Global AI CRM Tools Revenue by Player (2019-2024)
3.1.2 Global AI CRM Tools Revenue Market Share by Player (2019-2024)
3.2 Global AI CRM Tools Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2022-2024)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 AI CRM Tools by Region
4.1 AI CRM Tools Market Size by Region (2019-2024)
4.2 Global AI CRM Tools Annual Revenue by Country/Region (2019-2024)
4.3 Americas AI CRM Tools Market Size Growth (2019-2024)
4.4 APAC AI CRM Tools Market Size Growth (2019-2024)
4.5 Europe AI CRM Tools Market Size Growth (2019-2024)
4.6 Middle East & Africa AI CRM Tools Market Size Growth (2019-2024)
5 Americas
5.1 Americas AI CRM Tools Market Size by Country (2019-2024)
5.2 Americas AI CRM Tools Market Size by Type (2019-2024)
5.3 Americas AI CRM Tools Market Size by Application (2019-2024)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC AI CRM Tools Market Size by Region (2019-2024)
6.2 APAC AI CRM Tools Market Size by Type (2019-2024)
6.3 APAC AI CRM Tools Market Size by Application (2019-2024)
6.4 China
6.5 Japan
6.6 South Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe AI CRM Tools Market Size by Country (2019-2024)
7.2 Europe AI CRM Tools Market Size by Type (2019-2024)
7.3 Europe AI CRM Tools Market Size by Application (2019-2024)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa AI CRM Tools by Region (2019-2024)
8.2 Middle East & Africa AI CRM Tools Market Size by Type (2019-2024)
8.3 Middle East & Africa AI CRM Tools Market Size by Application (2019-2024)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global AI CRM Tools Market Forecast
10.1 Global AI CRM Tools Forecast by Region (2025-2030)
10.1.1 Global AI CRM Tools Forecast by Region (2025-2030)
10.1.2 Americas AI CRM Tools Forecast
10.1.3 APAC AI CRM Tools Forecast
10.1.4 Europe AI CRM Tools Forecast
10.1.5 Middle East & Africa AI CRM Tools Forecast
10.2 Americas AI CRM Tools Forecast by Country (2025-2030)
10.2.1 United States Market AI CRM Tools Forecast
10.2.2 Canada Market AI CRM Tools Forecast
10.2.3 Mexico Market AI CRM Tools Forecast
10.2.4 Brazil Market AI CRM Tools Forecast
10.3 APAC AI CRM Tools Forecast by Region (2025-2030)
10.3.1 China AI CRM Tools Market Forecast
10.3.2 Japan Market AI CRM Tools Forecast
10.3.3 Korea Market AI CRM Tools Forecast
10.3.4 Southeast Asia Market AI CRM Tools Forecast
10.3.5 India Market AI CRM Tools Forecast
10.3.6 Australia Market AI CRM Tools Forecast
10.4 Europe AI CRM Tools Forecast by Country (2025-2030)
10.4.1 Germany Market AI CRM Tools Forecast
10.4.2 France Market AI CRM Tools Forecast
10.4.3 UK Market AI CRM Tools Forecast
10.4.4 Italy Market AI CRM Tools Forecast
10.4.5 Russia Market AI CRM Tools Forecast
10.5 Middle East & Africa AI CRM Tools Forecast by Region (2025-2030)
10.5.1 Egypt Market AI CRM Tools Forecast
10.5.2 South Africa Market AI CRM Tools Forecast
10.5.3 Israel Market AI CRM Tools Forecast
10.5.4 Turkey Market AI CRM Tools Forecast
10.6 Global AI CRM Tools Forecast by Type (2025-2030)
10.7 Global AI CRM Tools Forecast by Application (2025-2030)
10.7.1 GCC Countries Market AI CRM Tools Forecast
11 Key Players Analysis
11.1 ClickUp
11.1.1 ClickUp Company Information
11.1.2 ClickUp AI CRM Tools Product Offered
11.1.3 ClickUp AI CRM Tools Revenue, Gross Margin and Market Share (2019-2024)
11.1.4 ClickUp Main Business Overview
11.1.5 ClickUp Latest Developments
11.2 HubSpot CRM
11.2.1 HubSpot CRM Company Information
11.2.2 HubSpot CRM AI CRM Tools Product Offered
11.2.3 HubSpot CRM AI CRM Tools Revenue, Gross Margin and Market Share (2019-2024)
11.2.4 HubSpot CRM Main Business Overview
11.2.5 HubSpot CRM Latest Developments
11.3 Durable
11.3.1 Durable Company Information
11.3.2 Durable AI CRM Tools Product Offered
11.3.3 Durable AI CRM Tools Revenue, Gross Margin and Market Share (2019-2024)
11.3.4 Durable Main Business Overview
11.3.5 Durable Latest Developments
11.4 Zoho Zia
11.4.1 Zoho Zia Company Information
11.4.2 Zoho Zia AI CRM Tools Product Offered
11.4.3 Zoho Zia AI CRM Tools Revenue, Gross Margin and Market Share (2019-2024)
11.4.4 Zoho Zia Main Business Overview
11.4.5 Zoho Zia Latest Developments
11.5 C3.ai
11.5.1 C3.ai Company Information
11.5.2 C3.ai AI CRM Tools Product Offered
11.5.3 C3.ai AI CRM Tools Revenue, Gross Margin and Market Share (2019-2024)
11.5.4 C3.ai Main Business Overview
11.5.5 C3.ai Latest Developments
11.6 Zendesk Sell
11.6.1 Zendesk Sell Company Information
11.6.2 Zendesk Sell AI CRM Tools Product Offered
11.6.3 Zendesk Sell AI CRM Tools Revenue, Gross Margin and Market Share (2019-2024)
11.6.4 Zendesk Sell Main Business Overview
11.6.5 Zendesk Sell Latest Developments
11.7 Pipedrive
11.7.1 Pipedrive Company Information
11.7.2 Pipedrive AI CRM Tools Product Offered
11.7.3 Pipedrive AI CRM Tools Revenue, Gross Margin and Market Share (2019-2024)
11.7.4 Pipedrive Main Business Overview
11.7.5 Pipedrive Latest Developments
11.8 Freshworks
11.8.1 Freshworks Company Information
11.8.2 Freshworks AI CRM Tools Product Offered
11.8.3 Freshworks AI CRM Tools Revenue, Gross Margin and Market Share (2019-2024)
11.8.4 Freshworks Main Business Overview
11.8.5 Freshworks Latest Developments
11.9 Salesforce Sales Cloud
11.9.1 Salesforce Sales Cloud Company Information
11.9.2 Salesforce Sales Cloud AI CRM Tools Product Offered
11.9.3 Salesforce Sales Cloud AI CRM Tools Revenue, Gross Margin and Market Share (2019-2024)
11.9.4 Salesforce Sales Cloud Main Business Overview
11.9.5 Salesforce Sales Cloud Latest Developments
11.10 itransition
11.10.1 itransition Company Information
11.10.2 itransition AI CRM Tools Product Offered
11.10.3 itransition AI CRM Tools Revenue, Gross Margin and Market Share (2019-2024)
11.10.4 itransition Main Business Overview
11.10.5 itransition Latest Developments
11.11 Microsoft Dynamics 365
11.11.1 Microsoft Dynamics 365 Company Information
11.11.2 Microsoft Dynamics 365 AI CRM Tools Product Offered
11.11.3 Microsoft Dynamics 365 AI CRM Tools Revenue, Gross Margin and Market Share (2019-2024)
11.11.4 Microsoft Dynamics 365 Main Business Overview
11.11.5 Microsoft Dynamics 365 Latest Developments
11.12 Keap
11.12.1 Keap Company Information
11.12.2 Keap AI CRM Tools Product Offered
11.12.3 Keap AI CRM Tools Revenue, Gross Margin and Market Share (2019-2024)
11.12.4 Keap Main Business Overview
11.12.5 Keap Latest Developments
11.13 Semrush
11.13.1 Semrush Company Information
11.13.2 Semrush AI CRM Tools Product Offered
11.13.3 Semrush AI CRM Tools Revenue, Gross Margin and Market Share (2019-2024)
11.13.4 Semrush Main Business Overview
11.13.5 Semrush Latest Developments
11.14 Nimble
11.14.1 Nimble Company Information
11.14.2 Nimble AI CRM Tools Product Offered
11.14.3 Nimble AI CRM Tools Revenue, Gross Margin and Market Share (2019-2024)
11.14.4 Nimble Main Business Overview
11.14.5 Nimble Latest Developments
11.15 Zapier
11.15.1 Zapier Company Information
11.15.2 Zapier AI CRM Tools Product Offered
11.15.3 Zapier AI CRM Tools Revenue, Gross Margin and Market Share (2019-2024)
11.15.4 Zapier Main Business Overview
11.15.5 Zapier Latest Developments
12 Research Findings and Conclusion
*If Applicable.