

AI Live Chat Software refers to a type of software that utilizes artificial intelligence (AI) technologies to facilitate real-time communication between users and businesses through chat interfaces. These platforms are often deployed on websites, mobile apps, or messaging platforms to provide immediate assistance, support, or information to users.
The global AI Live Chat Software market size is projected to grow from US$ million in 2024 to US$ million in 2030; it is expected to grow at a CAGR of %from 2024 to 2030.
publisher' newest research report, the “AI Live Chat Software Industry Forecast” looks at past sales and reviews total world AI Live Chat Software sales in 2022, providing a comprehensive analysis by region and market sector of projected AI Live Chat Software sales for 2023 through 2029. With AI Live Chat Software sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world AI Live Chat Software industry.
This Insight Report provides a comprehensive analysis of the global AI Live Chat Software landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyses the strategies of leading global companies with a focus on AI Live Chat Software portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global AI Live Chat Software market.
This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for AI Live Chat Software and breaks down the forecast by Type, by Application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global AI Live Chat Software.
China and the United States are two leaders in AI industry. On the AI 100 list (2022) released by CB Insights, the number of companies in the United States ranks first, with more than 70 companies, followed by the United Kingdom, with 8 companies on the list. China and Canada both holds 5 companies on the list. According to data from the China Academy of Information and Communications Technology, the scale of China"s core artificial intelligence industry reached ¥508 billion in 2022, a year-on-year increase of 18%. From 2013 to November 2022, the cumulative number of patent applications for artificial intelligence inventions in the world reached 729,000, and the cumulative number of applications in China reached 389,000, accounting for 53.4%. However, the Global Artificial Intelligence Innovation Index Report 2021 released by the China Institute of Scientific and Technological Information shows that the overall strength of the United States is still far ahead. The number of artificial intelligence companies in the United States is about 4,670, while China has only 880. China"s data center is less than 1/151 of that of the United States.
This report presents a comprehensive overview, market shares, and growth opportunities of AI Live Chat Software market by product type, application, key players and key regions and countries.
Segmentation by Type:
On-Premise
Cloud-based
Segmentation by Application:
Commercial Customer Service
Educational Assistance
Medical Care
Media and Entertainment
Others
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
Segmentation by Type:
On-Premise
Cloud-based
Segmentation by Application:
Commercial Customer Service
Educational Assistance
Medical Care
Media and Entertainment
Others
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
OpenAI
IBM
Microsoft
[24]7.ai
Apple
Google
Meta
BAAI
Baidu
Genesys
Chatfuel
Botsify
GoTo Technologies
eGain Corporation
Nuance Communications
Creative Virtual
Artificial Solutions
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 Executive Summary
2.1 World Market Overview
2.1.1 Global AI Live Chat Software Market Size 2019-2030
2.1.2 AI Live Chat Software Market Size CAGR by Region (2019 VS 2023 VS 2030)
2.1.3 World Current & Future Analysis for AI Live Chat Software by Country/Region, 2019, 2023 & 2030
2.2 AI Live Chat Software Segment by Type
2.2.1 On-Premise
2.2.2 Cloud-based
2.3 AI Live Chat Software Market Size by Type
2.3.1 AI Live Chat Software Market Size CAGR by Type (2019 VS 2023 VS 2030)
2.3.2 Global AI Live Chat Software Market Size Market Share by Type (2019-2024)
2.4 AI Live Chat Software Segment by Application
2.4.1 Commercial Customer Service
2.4.2 Educational Assistance
2.4.3 Medical Care
2.4.4 Media and Entertainment
2.4.5 Others
2.5 AI Live Chat Software Market Size by Application
2.5.1 AI Live Chat Software Market Size CAGR by Application (2019 VS 2023 VS 2030)
2.5.2 Global AI Live Chat Software Market Size Market Share by Application (2019-2024)
3 AI Live Chat Software Market Size by Player
3.1 AI Live Chat Software Market Size Market Share by Player
3.1.1 Global AI Live Chat Software Revenue by Player (2019-2024)
3.1.2 Global AI Live Chat Software Revenue Market Share by Player (2019-2024)
3.2 Global AI Live Chat Software Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2022-2024)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 AI Live Chat Software by Region
4.1 AI Live Chat Software Market Size by Region (2019-2024)
4.2 Global AI Live Chat Software Annual Revenue by Country/Region (2019-2024)
4.3 Americas AI Live Chat Software Market Size Growth (2019-2024)
4.4 APAC AI Live Chat Software Market Size Growth (2019-2024)
4.5 Europe AI Live Chat Software Market Size Growth (2019-2024)
4.6 Middle East & Africa AI Live Chat Software Market Size Growth (2019-2024)
5 Americas
5.1 Americas AI Live Chat Software Market Size by Country (2019-2024)
5.2 Americas AI Live Chat Software Market Size by Type (2019-2024)
5.3 Americas AI Live Chat Software Market Size by Application (2019-2024)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC AI Live Chat Software Market Size by Region (2019-2024)
6.2 APAC AI Live Chat Software Market Size by Type (2019-2024)
6.3 APAC AI Live Chat Software Market Size by Application (2019-2024)
6.4 China
6.5 Japan
6.6 South Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe AI Live Chat Software Market Size by Country (2019-2024)
7.2 Europe AI Live Chat Software Market Size by Type (2019-2024)
7.3 Europe AI Live Chat Software Market Size by Application (2019-2024)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa AI Live Chat Software by Region (2019-2024)
8.2 Middle East & Africa AI Live Chat Software Market Size by Type (2019-2024)
8.3 Middle East & Africa AI Live Chat Software Market Size by Application (2019-2024)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global AI Live Chat Software Market Forecast
10.1 Global AI Live Chat Software Forecast by Region (2025-2030)
10.1.1 Global AI Live Chat Software Forecast by Region (2025-2030)
10.1.2 Americas AI Live Chat Software Forecast
10.1.3 APAC AI Live Chat Software Forecast
10.1.4 Europe AI Live Chat Software Forecast
10.1.5 Middle East & Africa AI Live Chat Software Forecast
10.2 Americas AI Live Chat Software Forecast by Country (2025-2030)
10.2.1 United States Market AI Live Chat Software Forecast
10.2.2 Canada Market AI Live Chat Software Forecast
10.2.3 Mexico Market AI Live Chat Software Forecast
10.2.4 Brazil Market AI Live Chat Software Forecast
10.3 APAC AI Live Chat Software Forecast by Region (2025-2030)
10.3.1 China AI Live Chat Software Market Forecast
10.3.2 Japan Market AI Live Chat Software Forecast
10.3.3 Korea Market AI Live Chat Software Forecast
10.3.4 Southeast Asia Market AI Live Chat Software Forecast
10.3.5 India Market AI Live Chat Software Forecast
10.3.6 Australia Market AI Live Chat Software Forecast
10.4 Europe AI Live Chat Software Forecast by Country (2025-2030)
10.4.1 Germany Market AI Live Chat Software Forecast
10.4.2 France Market AI Live Chat Software Forecast
10.4.3 UK Market AI Live Chat Software Forecast
10.4.4 Italy Market AI Live Chat Software Forecast
10.4.5 Russia Market AI Live Chat Software Forecast
10.5 Middle East & Africa AI Live Chat Software Forecast by Region (2025-2030)
10.5.1 Egypt Market AI Live Chat Software Forecast
10.5.2 South Africa Market AI Live Chat Software Forecast
10.5.3 Israel Market AI Live Chat Software Forecast
10.5.4 Turkey Market AI Live Chat Software Forecast
10.6 Global AI Live Chat Software Forecast by Type (2025-2030)
10.7 Global AI Live Chat Software Forecast by Application (2025-2030)
10.7.1 GCC Countries Market AI Live Chat Software Forecast
11 Key Players Analysis
11.1 OpenAI
11.1.1 OpenAI Company Information
11.1.2 OpenAI AI Live Chat Software Product Offered
11.1.3 OpenAI AI Live Chat Software Revenue, Gross Margin and Market Share (2019-2024)
11.1.4 OpenAI Main Business Overview
11.1.5 OpenAI Latest Developments
11.2 IBM
11.2.1 IBM Company Information
11.2.2 IBM AI Live Chat Software Product Offered
11.2.3 IBM AI Live Chat Software Revenue, Gross Margin and Market Share (2019-2024)
11.2.4 IBM Main Business Overview
11.2.5 IBM Latest Developments
11.3 Microsoft
11.3.1 Microsoft Company Information
11.3.2 Microsoft AI Live Chat Software Product Offered
11.3.3 Microsoft AI Live Chat Software Revenue, Gross Margin and Market Share (2019-2024)
11.3.4 Microsoft Main Business Overview
11.3.5 Microsoft Latest Developments
11.4 247.ai
11.4.1 247.ai Company Information
11.4.2 247.ai AI Live Chat Software Product Offered
11.4.3 247.ai AI Live Chat Software Revenue, Gross Margin and Market Share (2019-2024)
11.4.4 247.ai Main Business Overview
11.4.5 247.ai Latest Developments
11.5 Apple
11.5.1 Apple Company Information
11.5.2 Apple AI Live Chat Software Product Offered
11.5.3 Apple AI Live Chat Software Revenue, Gross Margin and Market Share (2019-2024)
11.5.4 Apple Main Business Overview
11.5.5 Apple Latest Developments
11.6 Google
11.6.1 Google Company Information
11.6.2 Google AI Live Chat Software Product Offered
11.6.3 Google AI Live Chat Software Revenue, Gross Margin and Market Share (2019-2024)
11.6.4 Google Main Business Overview
11.6.5 Google Latest Developments
11.7 Meta
11.7.1 Meta Company Information
11.7.2 Meta AI Live Chat Software Product Offered
11.7.3 Meta AI Live Chat Software Revenue, Gross Margin and Market Share (2019-2024)
11.7.4 Meta Main Business Overview
11.7.5 Meta Latest Developments
11.8 BAAI
11.8.1 BAAI Company Information
11.8.2 BAAI AI Live Chat Software Product Offered
11.8.3 BAAI AI Live Chat Software Revenue, Gross Margin and Market Share (2019-2024)
11.8.4 BAAI Main Business Overview
11.8.5 BAAI Latest Developments
11.9 Baidu
11.9.1 Baidu Company Information
11.9.2 Baidu AI Live Chat Software Product Offered
11.9.3 Baidu AI Live Chat Software Revenue, Gross Margin and Market Share (2019-2024)
11.9.4 Baidu Main Business Overview
11.9.5 Baidu Latest Developments
11.10 Genesys
11.10.1 Genesys Company Information
11.10.2 Genesys AI Live Chat Software Product Offered
11.10.3 Genesys AI Live Chat Software Revenue, Gross Margin and Market Share (2019-2024)
11.10.4 Genesys Main Business Overview
11.10.5 Genesys Latest Developments
11.11 Chatfuel
11.11.1 Chatfuel Company Information
11.11.2 Chatfuel AI Live Chat Software Product Offered
11.11.3 Chatfuel AI Live Chat Software Revenue, Gross Margin and Market Share (2019-2024)
11.11.4 Chatfuel Main Business Overview
11.11.5 Chatfuel Latest Developments
11.12 Botsify
11.12.1 Botsify Company Information
11.12.2 Botsify AI Live Chat Software Product Offered
11.12.3 Botsify AI Live Chat Software Revenue, Gross Margin and Market Share (2019-2024)
11.12.4 Botsify Main Business Overview
11.12.5 Botsify Latest Developments
11.13 GoTo Technologies
11.13.1 GoTo Technologies Company Information
11.13.2 GoTo Technologies AI Live Chat Software Product Offered
11.13.3 GoTo Technologies AI Live Chat Software Revenue, Gross Margin and Market Share (2019-2024)
11.13.4 GoTo Technologies Main Business Overview
11.13.5 GoTo Technologies Latest Developments
11.14 eGain Corporation
11.14.1 eGain Corporation Company Information
11.14.2 eGain Corporation AI Live Chat Software Product Offered
11.14.3 eGain Corporation AI Live Chat Software Revenue, Gross Margin and Market Share (2019-2024)
11.14.4 eGain Corporation Main Business Overview
11.14.5 eGain Corporation Latest Developments
11.15 Nuance Communications
11.15.1 Nuance Communications Company Information
11.15.2 Nuance Communications AI Live Chat Software Product Offered
11.15.3 Nuance Communications AI Live Chat Software Revenue, Gross Margin and Market Share (2019-2024)
11.15.4 Nuance Communications Main Business Overview
11.15.5 Nuance Communications Latest Developments
11.16 Creative Virtual
11.16.1 Creative Virtual Company Information
11.16.2 Creative Virtual AI Live Chat Software Product Offered
11.16.3 Creative Virtual AI Live Chat Software Revenue, Gross Margin and Market Share (2019-2024)
11.16.4 Creative Virtual Main Business Overview
11.16.5 Creative Virtual Latest Developments
11.17 Artificial Solutions
11.17.1 Artificial Solutions Company Information
11.17.2 Artificial Solutions AI Live Chat Software Product Offered
11.17.3 Artificial Solutions AI Live Chat Software Revenue, Gross Margin and Market Share (2019-2024)
11.17.4 Artificial Solutions Main Business Overview
11.17.5 Artificial Solutions Latest Developments
12 Research Findings and Conclusion
*If Applicable.