The global Artificial Intelligence in Call Center market size was valued at US$ million in 2023. With growing demand in downstream market, the Artificial Intelligence in Call Center is forecast to a readjusted size of US$ million by 2030 with a CAGR of % during review period.
The research report highlights the growth potential of the global Artificial Intelligence in Call Center market. Artificial Intelligence in Call Center are expected to show stable growth in the future market. However, product differentiation, reducing costs, and supply chain optimization remain crucial for the widespread adoption of Artificial Intelligence in Call Center. Market players need to invest in research and development, forge strategic partnerships, and align their offerings with evolving consumer preferences to capitalize on the immense opportunities presented by the Artificial Intelligence in Call Center market.
As an important force driving a new round of scientific and technological revolution, artificial intelligence has been of national strategic importance. Many governments introduces polices and increase capital investment to support AI companies. The Digital Europe plan adopted by the European Union will allocate 鈧�9.2 billion on high-tech investments, such as supercomputing, artificial intelligence, and network security. In order to maintain its leading position, the United States will increase its investment in artificial intelligence research and development in non-defense fields, from US$1.6 billion to US$1.7 billion in 2022. According to the latest data released by IDC, global artificial intelligence revenue was US$432.8 billion in 2022, a year-on-year increase of 19.31%, including software, hardware and services.
Key Features:
The report on Artificial Intelligence in Call Center market reflects various aspects and provide valuable insights into the industry.
Market Size and Growth: The research report provide an overview of the current size and growth of the Artificial Intelligence in Call Center market. It may include historical data, market segmentation by Type (e.g., Automatic Call Dispatcher, Interactive Voice Response), and regional breakdowns.
Market Drivers and Challenges: The report can identify and analyse the factors driving the growth of the Artificial Intelligence in Call Center market, such as government regulations, environmental concerns, technological advancements, and changing consumer preferences. It can also highlight the challenges faced by the industry, including infrastructure limitations, range anxiety, and high upfront costs.
Competitive Landscape: The research report provides analysis of the competitive landscape within the Artificial Intelligence in Call Center market. It includes profiles of key players, their market share, strategies, and product offerings. The report can also highlight emerging players and their potential impact on the market.
Technological Developments: The research report can delve into the latest technological developments in the Artificial Intelligence in Call Center industry. This include advancements in Artificial Intelligence in Call Center technology, Artificial Intelligence in Call Center new entrants, Artificial Intelligence in Call Center new investment, and other innovations that are shaping the future of Artificial Intelligence in Call Center.
Downstream Procumbent Preference: The report can shed light on customer procumbent behaviour and adoption trends in the Artificial Intelligence in Call Center market. It includes factors influencing customer ' purchasing decisions, preferences for Artificial Intelligence in Call Center product.
Government Policies and Incentives: The research report analyse the impact of government policies and incentives on the Artificial Intelligence in Call Center market. This may include an assessment of regulatory frameworks, subsidies, tax incentives, and other measures aimed at promoting Artificial Intelligence in Call Center market. The report also evaluates the effectiveness of these policies in driving market growth.
Environmental Impact and Sustainability: The research report assess the environmental impact and sustainability aspects of the Artificial Intelligence in Call Center market.
Market Forecasts and Future Outlook: Based on the analysis conducted, the research report provide market forecasts and outlook for the Artificial Intelligence in Call Center industry. This includes projections of market size, growth rates, regional trends, and predictions on technological advancements and policy developments.
Recommendations and Opportunities: The report conclude with recommendations for industry stakeholders, policymakers, and investors. It highlights potential opportunities for market players to capitalize on emerging trends, overcome challenges, and contribute to the growth and development of the Artificial Intelligence in Call Center market.
Market Segmentation:
Artificial Intelligence in Call Center market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
Segmentation by type
Automatic Call Dispatcher
Interactive Voice Response
Interactive Channel Support
Active Outgoing Dialer
Segmentation by application
Media Industry
Electronic Commerce
Manufacturing industry
Others
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Google Inc
IBM Corporation
Oracle Corporation
Amazon Web Services
Artificial Solutions International AB
Inbenta Technologies Inc.
Creative Virtual Ltd.
EdgeVerve Systems Limited
Five9 Inc.
Avaamo Technologies Private Ltd.
Avaya Inc.
Conversica, Inc.
Smart Action Company LLC
Talkdesk
Jio Haptik Technologies Limited
Kore.ai Inc.
NICE Incontact
Nuance Communications
Observe.AI
Twilio Inc.
Pypestream Inc.
Rulai
SAP SE
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1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 Executive Summary
2.1 World Market Overview
2.1.1 Global Artificial Intelligence in Call Center Market Size 2019-2030
2.1.2 Artificial Intelligence in Call Center Market Size CAGR by Region 2019 VS 2023 VS 2030
2.2 Artificial Intelligence in Call Center Segment by Type
2.2.1 Automatic Call Dispatcher
2.2.2 Interactive Voice Response
2.2.3 Interactive Channel Support
2.2.4 Active Outgoing Dialer
2.3 Artificial Intelligence in Call Center Market Size by Type
2.3.1 Artificial Intelligence in Call Center Market Size CAGR by Type (2019 VS 2023 VS 2030)
2.3.2 Global Artificial Intelligence in Call Center Market Size Market Share by Type (2019-2024)
2.4 Artificial Intelligence in Call Center Segment by Application
2.4.1 Media Industry
2.4.2 Electronic Commerce
2.4.3 Manufacturing industry
2.4.4 Others
2.5 Artificial Intelligence in Call Center Market Size by Application
2.5.1 Artificial Intelligence in Call Center Market Size CAGR by Application (2019 VS 2023 VS 2030)
2.5.2 Global Artificial Intelligence in Call Center Market Size Market Share by Application (2019-2024)
3 Artificial Intelligence in Call Center Market Size by Player
3.1 Artificial Intelligence in Call Center Market Size Market Share by Players
3.1.1 Global Artificial Intelligence in Call Center Revenue by Players (2019-2024)
3.1.2 Global Artificial Intelligence in Call Center Revenue Market Share by Players (2019-2024)
3.2 Global Artificial Intelligence in Call Center Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2022-2024)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 Artificial Intelligence in Call Center by Regions
4.1 Artificial Intelligence in Call Center Market Size by Regions (2019-2024)
4.2 Americas Artificial Intelligence in Call Center Market Size Growth (2019-2024)
4.3 APAC Artificial Intelligence in Call Center Market Size Growth (2019-2024)
4.4 Europe Artificial Intelligence in Call Center Market Size Growth (2019-2024)
4.5 Middle East & Africa Artificial Intelligence in Call Center Market Size Growth (2019-2024)
5 Americas
5.1 Americas Artificial Intelligence in Call Center Market Size by Country (2019-2024)
5.2 Americas Artificial Intelligence in Call Center Market Size by Type (2019-2024)
5.3 Americas Artificial Intelligence in Call Center Market Size by Application (2019-2024)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC Artificial Intelligence in Call Center Market Size by Region (2019-2024)
6.2 APAC Artificial Intelligence in Call Center Market Size by Type (2019-2024)
6.3 APAC Artificial Intelligence in Call Center Market Size by Application (2019-2024)
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe Artificial Intelligence in Call Center by Country (2019-2024)
7.2 Europe Artificial Intelligence in Call Center Market Size by Type (2019-2024)
7.3 Europe Artificial Intelligence in Call Center Market Size by Application (2019-2024)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa Artificial Intelligence in Call Center by Region (2019-2024)
8.2 Middle East & Africa Artificial Intelligence in Call Center Market Size by Type (2019-2024)
8.3 Middle East & Africa Artificial Intelligence in Call Center Market Size by Application (2019-2024)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global Artificial Intelligence in Call Center Market Forecast
10.1 Global Artificial Intelligence in Call Center Forecast by Regions (2025-2030)
10.1.1 Global Artificial Intelligence in Call Center Forecast by Regions (2025-2030)
10.1.2 Americas Artificial Intelligence in Call Center Forecast
10.1.3 APAC Artificial Intelligence in Call Center Forecast
10.1.4 Europe Artificial Intelligence in Call Center Forecast
10.1.5 Middle East & Africa Artificial Intelligence in Call Center Forecast
10.2 Americas Artificial Intelligence in Call Center Forecast by Country (2025-2030)
10.2.1 United States Artificial Intelligence in Call Center Market Forecast
10.2.2 Canada Artificial Intelligence in Call Center Market Forecast
10.2.3 Mexico Artificial Intelligence in Call Center Market Forecast
10.2.4 Brazil Artificial Intelligence in Call Center Market Forecast
10.3 APAC Artificial Intelligence in Call Center Forecast by Region (2025-2030)
10.3.1 China Artificial Intelligence in Call Center Market Forecast
10.3.2 Japan Artificial Intelligence in Call Center Market Forecast
10.3.3 Korea Artificial Intelligence in Call Center Market Forecast
10.3.4 Southeast Asia Artificial Intelligence in Call Center Market Forecast
10.3.5 India Artificial Intelligence in Call Center Market Forecast
10.3.6 Australia Artificial Intelligence in Call Center Market Forecast
10.4 Europe Artificial Intelligence in Call Center Forecast by Country (2025-2030)
10.4.1 Germany Artificial Intelligence in Call Center Market Forecast
10.4.2 France Artificial Intelligence in Call Center Market Forecast
10.4.3 UK Artificial Intelligence in Call Center Market Forecast
10.4.4 Italy Artificial Intelligence in Call Center Market Forecast
10.4.5 Russia Artificial Intelligence in Call Center Market Forecast
10.5 Middle East & Africa Artificial Intelligence in Call Center Forecast by Region (2025-2030)
10.5.1 Egypt Artificial Intelligence in Call Center Market Forecast
10.5.2 South Africa Artificial Intelligence in Call Center Market Forecast
10.5.3 Israel Artificial Intelligence in Call Center Market Forecast
10.5.4 Turkey Artificial Intelligence in Call Center Market Forecast
10.5.5 GCC Countries Artificial Intelligence in Call Center Market Forecast
10.6 Global Artificial Intelligence in Call Center Forecast by Type (2025-2030)
10.7 Global Artificial Intelligence in Call Center Forecast by Application (2025-2030)
11 Key Players Analysis
11.1 Google Inc
11.1.1 Google Inc Company Information
11.1.2 Google Inc Artificial Intelligence in Call Center Product Offered
11.1.3 Google Inc Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.1.4 Google Inc Main Business Overview
11.1.5 Google Inc Latest Developments
11.2 IBM Corporation
11.2.1 IBM Corporation Company Information
11.2.2 IBM Corporation Artificial Intelligence in Call Center Product Offered
11.2.3 IBM Corporation Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.2.4 IBM Corporation Main Business Overview
11.2.5 IBM Corporation Latest Developments
11.3 Oracle Corporation
11.3.1 Oracle Corporation Company Information
11.3.2 Oracle Corporation Artificial Intelligence in Call Center Product Offered
11.3.3 Oracle Corporation Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.3.4 Oracle Corporation Main Business Overview
11.3.5 Oracle Corporation Latest Developments
11.4 Amazon Web Services
11.4.1 Amazon Web Services Company Information
11.4.2 Amazon Web Services Artificial Intelligence in Call Center Product Offered
11.4.3 Amazon Web Services Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.4.4 Amazon Web Services Main Business Overview
11.4.5 Amazon Web Services Latest Developments
11.5 Artificial Solutions International AB
11.5.1 Artificial Solutions International AB Company Information
11.5.2 Artificial Solutions International AB Artificial Intelligence in Call Center Product Offered
11.5.3 Artificial Solutions International AB Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.5.4 Artificial Solutions International AB Main Business Overview
11.5.5 Artificial Solutions International AB Latest Developments
11.6 Inbenta Technologies Inc.
11.6.1 Inbenta Technologies Inc. Company Information
11.6.2 Inbenta Technologies Inc. Artificial Intelligence in Call Center Product Offered
11.6.3 Inbenta Technologies Inc. Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.6.4 Inbenta Technologies Inc. Main Business Overview
11.6.5 Inbenta Technologies Inc. Latest Developments
11.7 Creative Virtual Ltd.
11.7.1 Creative Virtual Ltd. Company Information
11.7.2 Creative Virtual Ltd. Artificial Intelligence in Call Center Product Offered
11.7.3 Creative Virtual Ltd. Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.7.4 Creative Virtual Ltd. Main Business Overview
11.7.5 Creative Virtual Ltd. Latest Developments
11.8 EdgeVerve Systems Limited
11.8.1 EdgeVerve Systems Limited Company Information
11.8.2 EdgeVerve Systems Limited Artificial Intelligence in Call Center Product Offered
11.8.3 EdgeVerve Systems Limited Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.8.4 EdgeVerve Systems Limited Main Business Overview
11.8.5 EdgeVerve Systems Limited Latest Developments
11.9 Five9 Inc.
11.9.1 Five9 Inc. Company Information
11.9.2 Five9 Inc. Artificial Intelligence in Call Center Product Offered
11.9.3 Five9 Inc. Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.9.4 Five9 Inc. Main Business Overview
11.9.5 Five9 Inc. Latest Developments
11.10 Avaamo Technologies Private Ltd.
11.10.1 Avaamo Technologies Private Ltd. Company Information
11.10.2 Avaamo Technologies Private Ltd. Artificial Intelligence in Call Center Product Offered
11.10.3 Avaamo Technologies Private Ltd. Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.10.4 Avaamo Technologies Private Ltd. Main Business Overview
11.10.5 Avaamo Technologies Private Ltd. Latest Developments
11.11 Avaya Inc.
11.11.1 Avaya Inc. Company Information
11.11.2 Avaya Inc. Artificial Intelligence in Call Center Product Offered
11.11.3 Avaya Inc. Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.11.4 Avaya Inc. Main Business Overview
11.11.5 Avaya Inc. Latest Developments
11.12 Conversica, Inc.
11.12.1 Conversica, Inc. Company Information
11.12.2 Conversica, Inc. Artificial Intelligence in Call Center Product Offered
11.12.3 Conversica, Inc. Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.12.4 Conversica, Inc. Main Business Overview
11.12.5 Conversica, Inc. Latest Developments
11.13 Smart Action Company LLC
11.13.1 Smart Action Company LLC Company Information
11.13.2 Smart Action Company LLC Artificial Intelligence in Call Center Product Offered
11.13.3 Smart Action Company LLC Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.13.4 Smart Action Company LLC Main Business Overview
11.13.5 Smart Action Company LLC Latest Developments
11.14 Talkdesk
11.14.1 Talkdesk Company Information
11.14.2 Talkdesk Artificial Intelligence in Call Center Product Offered
11.14.3 Talkdesk Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.14.4 Talkdesk Main Business Overview
11.14.5 Talkdesk Latest Developments
11.15 Jio Haptik Technologies Limited
11.15.1 Jio Haptik Technologies Limited Company Information
11.15.2 Jio Haptik Technologies Limited Artificial Intelligence in Call Center Product Offered
11.15.3 Jio Haptik Technologies Limited Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.15.4 Jio Haptik Technologies Limited Main Business Overview
11.15.5 Jio Haptik Technologies Limited Latest Developments
11.16 Kore.ai Inc.
11.16.1 Kore.ai Inc. Company Information
11.16.2 Kore.ai Inc. Artificial Intelligence in Call Center Product Offered
11.16.3 Kore.ai Inc. Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.16.4 Kore.ai Inc. Main Business Overview
11.16.5 Kore.ai Inc. Latest Developments
11.17 NICE Incontact
11.17.1 NICE Incontact Company Information
11.17.2 NICE Incontact Artificial Intelligence in Call Center Product Offered
11.17.3 NICE Incontact Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.17.4 NICE Incontact Main Business Overview
11.17.5 NICE Incontact Latest Developments
11.18 Nuance Communications
11.18.1 Nuance Communications Company Information
11.18.2 Nuance Communications Artificial Intelligence in Call Center Product Offered
11.18.3 Nuance Communications Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.18.4 Nuance Communications Main Business Overview
11.18.5 Nuance Communications Latest Developments
11.19 Observe.AI
11.19.1 Observe.AI Company Information
11.19.2 Observe.AI Artificial Intelligence in Call Center Product Offered
11.19.3 Observe.AI Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.19.4 Observe.AI Main Business Overview
11.19.5 Observe.AI Latest Developments
11.20 Twilio Inc.
11.20.1 Twilio Inc. Company Information
11.20.2 Twilio Inc. Artificial Intelligence in Call Center Product Offered
11.20.3 Twilio Inc. Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.20.4 Twilio Inc. Main Business Overview
11.20.5 Twilio Inc. Latest Developments
11.21 Pypestream Inc.
11.21.1 Pypestream Inc. Company Information
11.21.2 Pypestream Inc. Artificial Intelligence in Call Center Product Offered
11.21.3 Pypestream Inc. Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.21.4 Pypestream Inc. Main Business Overview
11.21.5 Pypestream Inc. Latest Developments
11.22 Rulai
11.22.1 Rulai Company Information
11.22.2 Rulai Artificial Intelligence in Call Center Product Offered
11.22.3 Rulai Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.22.4 Rulai Main Business Overview
11.22.5 Rulai Latest Developments
11.23 SAP SE
11.23.1 SAP SE Company Information
11.23.2 SAP SE Artificial Intelligence in Call Center Product Offered
11.23.3 SAP SE Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019-2024)
11.23.4 SAP SE Main Business Overview
11.23.5 SAP SE Latest Developments
12 Research Findings and Conclusion
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*If Applicable.