The global Business Process Outsourcing (BPO) market size was valued at US$ 176510 million in 2023. With growing demand in downstream market, the Business Process Outsourcing (BPO) is forecast to a readjusted size of US$ 237850 million by 2030 with a CAGR of 4.4% during review period.
The research report highlights the growth potential of the global Business Process Outsourcing (BPO) market. Business Process Outsourcing (BPO) are expected to show stable growth in the future market. However, product differentiation, reducing costs, and supply chain optimization remain crucial for the widespread adoption of Business Process Outsourcing (BPO). Market players need to invest in research and development, forge strategic partnerships, and align their offerings with evolving consumer preferences to capitalize on the immense opportunities presented by the Business Process Outsourcing (BPO) market.
Business process outsourcing (BPO) is defined as a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider.
Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business related functions, typically IT related, to a third party service provider. This process usually involves multi-year, lucrative contracts between the client firm and service provider firm. Often, the employees of the service provider firm working for the client firm are incorporated in the client firm. Off-shoring, which is delegating work to a company based in another country is widely carried out by many global companies. Another similar outsourcing activity called Knowledge Process Outsourcing (KPO) functions on similar lines with the exception that highly critical tasks that involve skill, knowledge, education and expertise are outsourced to third party service providers. Types of services carried out by BPOs include administration, finance and accounting, human resources, payment services, logistics and distribution, customer support, etc. Types of services carried out by KPO include intellectual property research for patent applications, legal and medical services, training, 91制片厂, business research, consultancy, research and development, etc. BPO finds applications in many verticals such as manufacturing, telecommunications, technology, banking, insurance and finance services, retail and healthcare among others.
Key Features:
The report on Business Process Outsourcing (BPO) market reflects various aspects and provide valuable insights into the industry.
Market Size and Growth: The research report provide an overview of the current size and growth of the Business Process Outsourcing (BPO) market. It may include historical data, market segmentation by Type (e.g., Procurement, F&A), and regional breakdowns.
Market Drivers and Challenges: The report can identify and analyse the factors driving the growth of the Business Process Outsourcing (BPO) market, such as government regulations, environmental concerns, technological advancements, and changing consumer preferences. It can also highlight the challenges faced by the industry, including infrastructure limitations, range anxiety, and high upfront costs.
Competitive Landscape: The research report provides analysis of the competitive landscape within the Business Process Outsourcing (BPO) market. It includes profiles of key players, their market share, strategies, and product offerings. The report can also highlight emerging players and their potential impact on the market.
Technological Developments: The research report can delve into the latest technological developments in the Business Process Outsourcing (BPO) industry. This include advancements in Business Process Outsourcing (BPO) technology, Business Process Outsourcing (BPO) new entrants, Business Process Outsourcing (BPO) new investment, and other innovations that are shaping the future of Business Process Outsourcing (BPO).
Downstream Procumbent Preference: The report can shed light on customer procumbent behaviour and adoption trends in the Business Process Outsourcing (BPO) market. It includes factors influencing customer ' purchasing decisions, preferences for Business Process Outsourcing (BPO) product.
Government Policies and Incentives: The research report analyse the impact of government policies and incentives on the Business Process Outsourcing (BPO) market. This may include an assessment of regulatory frameworks, subsidies, tax incentives, and other measures aimed at promoting Business Process Outsourcing (BPO) market. The report also evaluates the effectiveness of these policies in driving market growth.
Environmental Impact and Sustainability: The research report assess the environmental impact and sustainability aspects of the Business Process Outsourcing (BPO) market.
Market Forecasts and Future Outlook: Based on the analysis conducted, the research report provide market forecasts and outlook for the Business Process Outsourcing (BPO) industry. This includes projections of market size, growth rates, regional trends, and predictions on technological advancements and policy developments.
Recommendations and Opportunities: The report conclude with recommendations for industry stakeholders, policymakers, and investors. It highlights potential opportunities for market players to capitalize on emerging trends, overcome challenges, and contribute to the growth and development of the Business Process Outsourcing (BPO) market.
Market Segmentation:
Business Process Outsourcing (BPO) market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
Segmentation by type
Procurement
F&A
Customer Care
Logistics
Sales & Marketing
Training
Product Engineering
Segmentation by application
BFSI
Manufacturing
Healthcare
Retail
Telecom
Others
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Accenture
Cognizant
Genpact
IBM
TCS
HP
Tech Mahindra
Capgemini
Wipro
EXL
NTT DATA(Dell)
WNS Global
Concentrix
Infosys
Mu Sigma
Aegis
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 Executive Summary
2.1 World Market Overview
2.1.1 Global Business Process Outsourcing (BPO) Market Size 2019-2030
2.1.2 Business Process Outsourcing (BPO) Market Size CAGR by Region 2019 VS 2023 VS 2030
2.2 Business Process Outsourcing (BPO) Segment by Type
2.2.1 Procurement
2.2.2 F&A
2.2.3 Customer Care
2.2.4 Logistics
2.2.5 Sales & Marketing
2.2.6 Training
2.2.7 Product Engineering
2.3 Business Process Outsourcing (BPO) Market Size by Type
2.3.1 Business Process Outsourcing (BPO) Market Size CAGR by Type (2019 VS 2023 VS 2030)
2.3.2 Global Business Process Outsourcing (BPO) Market Size Market Share by Type (2019-2024)
2.4 Business Process Outsourcing (BPO) Segment by Application
2.4.1 BFSI
2.4.2 Manufacturing
2.4.3 Healthcare
2.4.4 Retail
2.4.5 Telecom
2.4.6 Others
2.5 Business Process Outsourcing (BPO) Market Size by Application
2.5.1 Business Process Outsourcing (BPO) Market Size CAGR by Application (2019 VS 2023 VS 2030)
2.5.2 Global Business Process Outsourcing (BPO) Market Size Market Share by Application (2019-2024)
3 Business Process Outsourcing (BPO) Market Size by Player
3.1 Business Process Outsourcing (BPO) Market Size Market Share by Players
3.1.1 Global Business Process Outsourcing (BPO) Revenue by Players (2019-2024)
3.1.2 Global Business Process Outsourcing (BPO) Revenue Market Share by Players (2019-2024)
3.2 Global Business Process Outsourcing (BPO) Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2022-2024)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 Business Process Outsourcing (BPO) by Regions
4.1 Business Process Outsourcing (BPO) Market Size by Regions (2019-2024)
4.2 Americas Business Process Outsourcing (BPO) Market Size Growth (2019-2024)
4.3 APAC Business Process Outsourcing (BPO) Market Size Growth (2019-2024)
4.4 Europe Business Process Outsourcing (BPO) Market Size Growth (2019-2024)
4.5 Middle East & Africa Business Process Outsourcing (BPO) Market Size Growth (2019-2024)
5 Americas
5.1 Americas Business Process Outsourcing (BPO) Market Size by Country (2019-2024)
5.2 Americas Business Process Outsourcing (BPO) Market Size by Type (2019-2024)
5.3 Americas Business Process Outsourcing (BPO) Market Size by Application (2019-2024)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC Business Process Outsourcing (BPO) Market Size by Region (2019-2024)
6.2 APAC Business Process Outsourcing (BPO) Market Size by Type (2019-2024)
6.3 APAC Business Process Outsourcing (BPO) Market Size by Application (2019-2024)
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe Business Process Outsourcing (BPO) by Country (2019-2024)
7.2 Europe Business Process Outsourcing (BPO) Market Size by Type (2019-2024)
7.3 Europe Business Process Outsourcing (BPO) Market Size by Application (2019-2024)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa Business Process Outsourcing (BPO) by Region (2019-2024)
8.2 Middle East & Africa Business Process Outsourcing (BPO) Market Size by Type (2019-2024)
8.3 Middle East & Africa Business Process Outsourcing (BPO) Market Size by Application (2019-2024)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global Business Process Outsourcing (BPO) Market Forecast
10.1 Global Business Process Outsourcing (BPO) Forecast by Regions (2025-2030)
10.1.1 Global Business Process Outsourcing (BPO) Forecast by Regions (2025-2030)
10.1.2 Americas Business Process Outsourcing (BPO) Forecast
10.1.3 APAC Business Process Outsourcing (BPO) Forecast
10.1.4 Europe Business Process Outsourcing (BPO) Forecast
10.1.5 Middle East & Africa Business Process Outsourcing (BPO) Forecast
10.2 Americas Business Process Outsourcing (BPO) Forecast by Country (2025-2030)
10.2.1 United States Business Process Outsourcing (BPO) Market Forecast
10.2.2 Canada Business Process Outsourcing (BPO) Market Forecast
10.2.3 Mexico Business Process Outsourcing (BPO) Market Forecast
10.2.4 Brazil Business Process Outsourcing (BPO) Market Forecast
10.3 APAC Business Process Outsourcing (BPO) Forecast by Region (2025-2030)
10.3.1 China Business Process Outsourcing (BPO) Market Forecast
10.3.2 Japan Business Process Outsourcing (BPO) Market Forecast
10.3.3 Korea Business Process Outsourcing (BPO) Market Forecast
10.3.4 Southeast Asia Business Process Outsourcing (BPO) Market Forecast
10.3.5 India Business Process Outsourcing (BPO) Market Forecast
10.3.6 Australia Business Process Outsourcing (BPO) Market Forecast
10.4 Europe Business Process Outsourcing (BPO) Forecast by Country (2025-2030)
10.4.1 Germany Business Process Outsourcing (BPO) Market Forecast
10.4.2 France Business Process Outsourcing (BPO) Market Forecast
10.4.3 UK Business Process Outsourcing (BPO) Market Forecast
10.4.4 Italy Business Process Outsourcing (BPO) Market Forecast
10.4.5 Russia Business Process Outsourcing (BPO) Market Forecast
10.5 Middle East & Africa Business Process Outsourcing (BPO) Forecast by Region (2025-2030)
10.5.1 Egypt Business Process Outsourcing (BPO) Market Forecast
10.5.2 South Africa Business Process Outsourcing (BPO) Market Forecast
10.5.3 Israel Business Process Outsourcing (BPO) Market Forecast
10.5.4 Turkey Business Process Outsourcing (BPO) Market Forecast
10.5.5 GCC Countries Business Process Outsourcing (BPO) Market Forecast
10.6 Global Business Process Outsourcing (BPO) Forecast by Type (2025-2030)
10.7 Global Business Process Outsourcing (BPO) Forecast by Application (2025-2030)
11 Key Players Analysis
11.1 Accenture
11.1.1 Accenture Company Information
11.1.2 Accenture Business Process Outsourcing (BPO) Product Offered
11.1.3 Accenture Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2019-2024)
11.1.4 Accenture Main Business Overview
11.1.5 Accenture Latest Developments
11.2 Cognizant
11.2.1 Cognizant Company Information
11.2.2 Cognizant Business Process Outsourcing (BPO) Product Offered
11.2.3 Cognizant Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2019-2024)
11.2.4 Cognizant Main Business Overview
11.2.5 Cognizant Latest Developments
11.3 Genpact
11.3.1 Genpact Company Information
11.3.2 Genpact Business Process Outsourcing (BPO) Product Offered
11.3.3 Genpact Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2019-2024)
11.3.4 Genpact Main Business Overview
11.3.5 Genpact Latest Developments
11.4 IBM
11.4.1 IBM Company Information
11.4.2 IBM Business Process Outsourcing (BPO) Product Offered
11.4.3 IBM Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2019-2024)
11.4.4 IBM Main Business Overview
11.4.5 IBM Latest Developments
11.5 TCS
11.5.1 TCS Company Information
11.5.2 TCS Business Process Outsourcing (BPO) Product Offered
11.5.3 TCS Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2019-2024)
11.5.4 TCS Main Business Overview
11.5.5 TCS Latest Developments
11.6 HP
11.6.1 HP Company Information
11.6.2 HP Business Process Outsourcing (BPO) Product Offered
11.6.3 HP Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2019-2024)
11.6.4 HP Main Business Overview
11.6.5 HP Latest Developments
11.7 Tech Mahindra
11.7.1 Tech Mahindra Company Information
11.7.2 Tech Mahindra Business Process Outsourcing (BPO) Product Offered
11.7.3 Tech Mahindra Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2019-2024)
11.7.4 Tech Mahindra Main Business Overview
11.7.5 Tech Mahindra Latest Developments
11.8 Capgemini
11.8.1 Capgemini Company Information
11.8.2 Capgemini Business Process Outsourcing (BPO) Product Offered
11.8.3 Capgemini Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2019-2024)
11.8.4 Capgemini Main Business Overview
11.8.5 Capgemini Latest Developments
11.9 Wipro
11.9.1 Wipro Company Information
11.9.2 Wipro Business Process Outsourcing (BPO) Product Offered
11.9.3 Wipro Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2019-2024)
11.9.4 Wipro Main Business Overview
11.9.5 Wipro Latest Developments
11.10 EXL
11.10.1 EXL Company Information
11.10.2 EXL Business Process Outsourcing (BPO) Product Offered
11.10.3 EXL Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2019-2024)
11.10.4 EXL Main Business Overview
11.10.5 EXL Latest Developments
11.11 NTT DATA(Dell)
11.11.1 NTT DATA(Dell) Company Information
11.11.2 NTT DATA(Dell) Business Process Outsourcing (BPO) Product Offered
11.11.3 NTT DATA(Dell) Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2019-2024)
11.11.4 NTT DATA(Dell) Main Business Overview
11.11.5 NTT DATA(Dell) Latest Developments
11.12 WNS Global
11.12.1 WNS Global Company Information
11.12.2 WNS Global Business Process Outsourcing (BPO) Product Offered
11.12.3 WNS Global Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2019-2024)
11.12.4 WNS Global Main Business Overview
11.12.5 WNS Global Latest Developments
11.13 Concentrix
11.13.1 Concentrix Company Information
11.13.2 Concentrix Business Process Outsourcing (BPO) Product Offered
11.13.3 Concentrix Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2019-2024)
11.13.4 Concentrix Main Business Overview
11.13.5 Concentrix Latest Developments
11.14 Infosys
11.14.1 Infosys Company Information
11.14.2 Infosys Business Process Outsourcing (BPO) Product Offered
11.14.3 Infosys Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2019-2024)
11.14.4 Infosys Main Business Overview
11.14.5 Infosys Latest Developments
11.15 Mu Sigma
11.15.1 Mu Sigma Company Information
11.15.2 Mu Sigma Business Process Outsourcing (BPO) Product Offered
11.15.3 Mu Sigma Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2019-2024)
11.15.4 Mu Sigma Main Business Overview
11.15.5 Mu Sigma Latest Developments
11.16 Aegis
11.16.1 Aegis Company Information
11.16.2 Aegis Business Process Outsourcing (BPO) Product Offered
11.16.3 Aegis Business Process Outsourcing (BPO) Revenue, Gross Margin and Market Share (2019-2024)
11.16.4 Aegis Main Business Overview
11.16.5 Aegis Latest Developments
12 Research Findings and Conclusion
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*If Applicable.