Global Call Center Analytics Market Growth (Status and Outlook) 2025-2031

Publication ID:

LPI06253652

Publication Date:

June 19, 2025

Pages:

126

Publisher:

LPI

Countries:

Global [1]

USD 3,660.00

IT Services [2]

Software [3]

Computing & Electronics [4]

Description:

The global Call Center Analytics market size is predicted to grow from US$ 1299 million in 2025 to US$ 2867 million in 2031; it is expected to grow at a CAGR of 14.1% from 2025 to 2031.
The process of collecting and analyzing call center data to gain valuable insights about agent performance, call center performance, customer satisfaction and product performance is called call center analytics. Call center analytics is the process of collecting and analyzing customer data to unearth valuable insights about your service organization"s performance. This includes customer satisfaction (CSAT), revenue, customer retention, customer effort score, and service-level agreement (SLA) performance.
United States market for Call Center Analytics is estimated to increase from US$ million in 2024 to US$ million by 2031, at a CAGR of % from 2025 through 2031.
China market for Call Center Analytics is estimated to increase from US$ million in 2024 to US$ million by 2031, at a CAGR of % from 2025 through 2031.
Europe market for Call Center Analytics is estimated to increase from US$ million in 2024 to US$ million by 2031, at a CAGR of % from 2025 through 2031.
Global key Call Center Analytics players cover Cisco, Genpact, 8X8, Inc., Genesys, Oracle, etc. In terms of revenue, the global two largest companies occupied for a share nearly % in 2024.
The 鈥淐all Center Analytics Industry Forecast鈥� looks at past sales and reviews total world Call Center Analytics sales in 2024, providing a comprehensive analysis by region and market sector of projected Call Center Analytics sales for 2025 through 2031. With Call Center Analytics sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Call Center Analytics industry.
This Insight Report provides a comprehensive analysis of the global Call Center Analytics landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyses the strategies of leading global companies with a focus on Call Center Analytics portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms鈥� unique position in an accelerating global Call Center Analytics market.
This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Call Center Analytics and breaks down the forecast by Type, by Application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Call Center Analytics.
This report presents a comprehensive overview, market shares, and growth opportunities of Call Center Analytics market by product type, application, key players and key regions and countries.
Segmentation by Type:
Predictive Analytics
Voice Analytics
Customer Satisfaction Analytics
Interaction Analytics
Omnichannel Analytics
Segmentation by Application:
Large Enterprise
SMEs
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Cisco
Genpact
8X8, Inc.
Genesys
Oracle
Mitel Networks Corp.
SAP SE
NICE
Enghouse Interactive
Five9, Inc.
CallMiner.
Servion Global Solutions
EdgeVerve Systems Limited
inContact Inc.
Intrado
Zoom Video Communications
Calabrio
Aspect Software

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 Executive Summary
2.1 World Market Overview
2.1.1 Global Call Center Analytics Market Size (2020-2031)
2.1.2 Call Center Analytics Market Size CAGR by Region (2020 VS 2024 VS 2031)
2.1.3 World Current & Future Analysis for Call Center Analytics by Country/Region (2020, 2024 & 2031)
2.2 Call Center Analytics Segment by Type
2.2.1 Predictive Analytics
2.2.2 Voice Analytics
2.2.3 Customer Satisfaction Analytics
2.2.4 Interaction Analytics
2.2.5 Omnichannel Analytics
2.3 Call Center Analytics Market Size by Type
2.3.1 Call Center Analytics Market Size CAGR by Type (2020 VS 2024 VS 2031)
2.3.2 Global Call Center Analytics Market Size Market Share by Type (2020-2025)
2.4 Call Center Analytics Segment by Application
2.4.1 Large Enterprise
2.4.2 SMEs
2.5 Call Center Analytics Market Size by Application
2.5.1 Call Center Analytics Market Size CAGR by Application (2020 VS 2024 VS 2031)
2.5.2 Global Call Center Analytics Market Size Market Share by Application (2020-2025)
3 Call Center Analytics Market Size by Player
3.1 Call Center Analytics Market Size Market Share by Player
3.1.1 Global Call Center Analytics Revenue by Player (2020-2025)
3.1.2 Global Call Center Analytics Revenue Market Share by Player (2020-2025)
3.2 Global Call Center Analytics Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2023-2025)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 Call Center Analytics by Region
4.1 Call Center Analytics Market Size by Region (2020-2025)
4.2 Global Call Center Analytics Annual Revenue by Country/Region (2020-2025)
4.3 Americas Call Center Analytics Market Size Growth (2020-2025)
4.4 APAC Call Center Analytics Market Size Growth (2020-2025)
4.5 Europe Call Center Analytics Market Size Growth (2020-2025)
4.6 Middle East & Africa Call Center Analytics Market Size Growth (2020-2025)
5 Americas
5.1 Americas Call Center Analytics Market Size by Country (2020-2025)
5.2 Americas Call Center Analytics Market Size by Type (2020-2025)
5.3 Americas Call Center Analytics Market Size by Application (2020-2025)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC Call Center Analytics Market Size by Region (2020-2025)
6.2 APAC Call Center Analytics Market Size by Type (2020-2025)
6.3 APAC Call Center Analytics Market Size by Application (2020-2025)
6.4 China
6.5 Japan
6.6 South Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe Call Center Analytics Market Size by Country (2020-2025)
7.2 Europe Call Center Analytics Market Size by Type (2020-2025)
7.3 Europe Call Center Analytics Market Size by Application (2020-2025)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa Call Center Analytics by Region (2020-2025)
8.2 Middle East & Africa Call Center Analytics Market Size by Type (2020-2025)
8.3 Middle East & Africa Call Center Analytics Market Size by Application (2020-2025)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global Call Center Analytics Market Forecast
10.1 Global Call Center Analytics Forecast by Region (2026-2031)
10.1.1 Global Call Center Analytics Forecast by Region (2026-2031)
10.1.2 Americas Call Center Analytics Forecast
10.1.3 APAC Call Center Analytics Forecast
10.1.4 Europe Call Center Analytics Forecast
10.1.5 Middle East & Africa Call Center Analytics Forecast
10.2 Americas Call Center Analytics Forecast by Country (2026-2031)
10.2.1 United States Market Call Center Analytics Forecast
10.2.2 Canada Market Call Center Analytics Forecast
10.2.3 Mexico Market Call Center Analytics Forecast
10.2.4 Brazil Market Call Center Analytics Forecast
10.3 APAC Call Center Analytics Forecast by Region (2026-2031)
10.3.1 China Call Center Analytics Market Forecast
10.3.2 Japan Market Call Center Analytics Forecast
10.3.3 Korea Market Call Center Analytics Forecast
10.3.4 Southeast Asia Market Call Center Analytics Forecast
10.3.5 India Market Call Center Analytics Forecast
10.3.6 Australia Market Call Center Analytics Forecast
10.4 Europe Call Center Analytics Forecast by Country (2026-2031)
10.4.1 Germany Market Call Center Analytics Forecast
10.4.2 France Market Call Center Analytics Forecast
10.4.3 UK Market Call Center Analytics Forecast
10.4.4 Italy Market Call Center Analytics Forecast
10.4.5 Russia Market Call Center Analytics Forecast
10.5 Middle East & Africa Call Center Analytics Forecast by Region (2026-2031)
10.5.1 Egypt Market Call Center Analytics Forecast
10.5.2 South Africa Market Call Center Analytics Forecast
10.5.3 Israel Market Call Center Analytics Forecast
10.5.4 Turkey Market Call Center Analytics Forecast
10.6 Global Call Center Analytics Forecast by Type (2026-2031)
10.7 Global Call Center Analytics Forecast by Application (2026-2031)
10.7.1 GCC Countries Market Call Center Analytics Forecast
11 Key Players Analysis
11.1 Cisco
11.1.1 Cisco Company Information
11.1.2 Cisco Call Center Analytics Product Offered
11.1.3 Cisco Call Center Analytics Revenue, Gross Margin and Market Share (2020-2025)
11.1.4 Cisco Main Business Overview
11.1.5 Cisco Latest Developments
11.2 Genpact
11.2.1 Genpact Company Information
11.2.2 Genpact Call Center Analytics Product Offered
11.2.3 Genpact Call Center Analytics Revenue, Gross Margin and Market Share (2020-2025)
11.2.4 Genpact Main Business Overview
11.2.5 Genpact Latest Developments
11.3 8X8, Inc.
11.3.1 8X8, Inc. Company Information
11.3.2 8X8, Inc. Call Center Analytics Product Offered
11.3.3 8X8, Inc. Call Center Analytics Revenue, Gross Margin and Market Share (2020-2025)
11.3.4 8X8, Inc. Main Business Overview
11.3.5 8X8, Inc. Latest Developments
11.4 Genesys
11.4.1 Genesys Company Information
11.4.2 Genesys Call Center Analytics Product Offered
11.4.3 Genesys Call Center Analytics Revenue, Gross Margin and Market Share (2020-2025)
11.4.4 Genesys Main Business Overview
11.4.5 Genesys Latest Developments
11.5 Oracle
11.5.1 Oracle Company Information
11.5.2 Oracle Call Center Analytics Product Offered
11.5.3 Oracle Call Center Analytics Revenue, Gross Margin and Market Share (2020-2025)
11.5.4 Oracle Main Business Overview
11.5.5 Oracle Latest Developments
11.6 Mitel Networks Corp.
11.6.1 Mitel Networks Corp. Company Information
11.6.2 Mitel Networks Corp. Call Center Analytics Product Offered
11.6.3 Mitel Networks Corp. Call Center Analytics Revenue, Gross Margin and Market Share (2020-2025)
11.6.4 Mitel Networks Corp. Main Business Overview
11.6.5 Mitel Networks Corp. Latest Developments
11.7 SAP SE
11.7.1 SAP SE Company Information
11.7.2 SAP SE Call Center Analytics Product Offered
11.7.3 SAP SE Call Center Analytics Revenue, Gross Margin and Market Share (2020-2025)
11.7.4 SAP SE Main Business Overview
11.7.5 SAP SE Latest Developments
11.8 NICE
11.8.1 NICE Company Information
11.8.2 NICE Call Center Analytics Product Offered
11.8.3 NICE Call Center Analytics Revenue, Gross Margin and Market Share (2020-2025)
11.8.4 NICE Main Business Overview
11.8.5 NICE Latest Developments
11.9 Enghouse Interactive
11.9.1 Enghouse Interactive Company Information
11.9.2 Enghouse Interactive Call Center Analytics Product Offered
11.9.3 Enghouse Interactive Call Center Analytics Revenue, Gross Margin and Market Share (2020-2025)
11.9.4 Enghouse Interactive Main Business Overview
11.9.5 Enghouse Interactive Latest Developments
11.10 Five9, Inc.
11.10.1 Five9, Inc. Company Information
11.10.2 Five9, Inc. Call Center Analytics Product Offered
11.10.3 Five9, Inc. Call Center Analytics Revenue, Gross Margin and Market Share (2020-2025)
11.10.4 Five9, Inc. Main Business Overview
11.10.5 Five9, Inc. Latest Developments
11.11 CallMiner.
11.11.1 CallMiner. Company Information
11.11.2 CallMiner. Call Center Analytics Product Offered
11.11.3 CallMiner. Call Center Analytics Revenue, Gross Margin and Market Share (2020-2025)
11.11.4 CallMiner. Main Business Overview
11.11.5 CallMiner. Latest Developments
11.12 Servion Global Solutions
11.12.1 Servion Global Solutions Company Information
11.12.2 Servion Global Solutions Call Center Analytics Product Offered
11.12.3 Servion Global Solutions Call Center Analytics Revenue, Gross Margin and Market Share (2020-2025)
11.12.4 Servion Global Solutions Main Business Overview
11.12.5 Servion Global Solutions Latest Developments
11.13 EdgeVerve Systems Limited
11.13.1 EdgeVerve Systems Limited Company Information
11.13.2 EdgeVerve Systems Limited Call Center Analytics Product Offered
11.13.3 EdgeVerve Systems Limited Call Center Analytics Revenue, Gross Margin and Market Share (2020-2025)
11.13.4 EdgeVerve Systems Limited Main Business Overview
11.13.5 EdgeVerve Systems Limited Latest Developments
11.14 inContact Inc.
11.14.1 inContact Inc. Company Information
11.14.2 inContact Inc. Call Center Analytics Product Offered
11.14.3 inContact Inc. Call Center Analytics Revenue, Gross Margin and Market Share (2020-2025)
11.14.4 inContact Inc. Main Business Overview
11.14.5 inContact Inc. Latest Developments
11.15 Intrado
11.15.1 Intrado Company Information
11.15.2 Intrado Call Center Analytics Product Offered
11.15.3 Intrado Call Center Analytics Revenue, Gross Margin and Market Share (2020-2025)
11.15.4 Intrado Main Business Overview
11.15.5 Intrado Latest Developments
11.16 Zoom Video Communications
11.16.1 Zoom Video Communications Company Information
11.16.2 Zoom Video Communications Call Center Analytics Product Offered
11.16.3 Zoom Video Communications Call Center Analytics Revenue, Gross Margin and Market Share (2020-2025)
11.16.4 Zoom Video Communications Main Business Overview
11.16.5 Zoom Video Communications Latest Developments
11.17 Calabrio
11.17.1 Calabrio Company Information
11.17.2 Calabrio Call Center Analytics Product Offered
11.17.3 Calabrio Call Center Analytics Revenue, Gross Margin and Market Share (2020-2025)
11.17.4 Calabrio Main Business Overview
11.17.5 Calabrio Latest Developments
11.18 Aspect Software
11.18.1 Aspect Software Company Information
11.18.2 Aspect Software Call Center Analytics Product Offered
11.18.3 Aspect Software Call Center Analytics Revenue, Gross Margin and Market Share (2020-2025)
11.18.4 Aspect Software Main Business Overview
11.18.5 Aspect Software Latest Developments
12 Research Findings and Conclusion

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