Global Call Centre Market Growth (Status and Outlook) 2024-2030

Publication ID:

LPI01246568

Publication Date:

January 4, 2024

Pages:

101

Publisher:

LPI

Countries:

Global [1]

USD 3,660.00

IT Services [2]

Software [3]

Computing & Electronics [4]

Description:

The global Call Centre market size was valued at US$ million in 2023. With growing demand in downstream market, the Call Centre is forecast to a readjusted size of US$ million by 2030 with a CAGR of % during review period.
The research report highlights the growth potential of the global Call Centre market. Call Centre are expected to show stable growth in the future market. However, product differentiation, reducing costs, and supply chain optimization remain crucial for the widespread adoption of Call Centre. Market players need to invest in research and development, forge strategic partnerships, and align their offerings with evolving consumer preferences to capitalize on the immense opportunities presented by the Call Centre market.
In China market, BPO call center is dominant in the industry of call center. Key suppliers of BPO call center in China include PCCW Limited, China Customer Relations Centers, Honglian Jiuwu, Asiainfo Inc and Concentrix, etc. Top 3 giants gain a share around 12%.
In terms of application, government and public, telecom, IT and e-commerce, logistic and finance are main downstream markets.
With a huge demand from downstream markets, a deeper digitalization and the development of AI, call center is expected to gain an optimistic prospect.
Key Features:
The report on Call Centre market reflects various aspects and provide valuable insights into the industry.
Market Size and Growth: The research report provide an overview of the current size and growth of the Call Centre market. It may include historical data, market segmentation by Type (e.g., BPO Call Centre, Internal Call Centre), and regional breakdowns.
Market Drivers and Challenges: The report can identify and analyse the factors driving the growth of the Call Centre market, such as government regulations, environmental concerns, technological advancements, and changing consumer preferences. It can also highlight the challenges faced by the industry, including infrastructure limitations, range anxiety, and high upfront costs.
Competitive Landscape: The research report provides analysis of the competitive landscape within the Call Centre market. It includes profiles of key players, their market share, strategies, and product offerings. The report can also highlight emerging players and their potential impact on the market.
Technological Developments: The research report can delve into the latest technological developments in the Call Centre industry. This include advancements in Call Centre technology, Call Centre new entrants, Call Centre new investment, and other innovations that are shaping the future of Call Centre.
Downstream Procumbent Preference: The report can shed light on customer procumbent behaviour and adoption trends in the Call Centre market. It includes factors influencing customer ' purchasing decisions, preferences for Call Centre product.
Government Policies and Incentives: The research report analyse the impact of government policies and incentives on the Call Centre market. This may include an assessment of regulatory frameworks, subsidies, tax incentives, and other measures aimed at promoting Call Centre market. The report also evaluates the effectiveness of these policies in driving market growth.
Environmental Impact and Sustainability: The research report assess the environmental impact and sustainability aspects of the Call Centre market.
Market Forecasts and Future Outlook: Based on the analysis conducted, the research report provide market forecasts and outlook for the Call Centre industry. This includes projections of market size, growth rates, regional trends, and predictions on technological advancements and policy developments.
Recommendations and Opportunities: The report conclude with recommendations for industry stakeholders, policymakers, and investors. It highlights potential opportunities for market players to capitalize on emerging trends, overcome challenges, and contribute to the growth and development of the Call Centre market.
Market Segmentation:
Call Centre market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
Segmentation by type
BPO Call Centre
Internal Call Centre
Segmentation by application
Finance
Telecom
IT and E-commerce
Logistic
Government and Public
Other
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
PCCW Limited
China Customer Relations Centers
Honglian Jiuwu
Asiainfo Inc
JIANG SU Yuanyang DATA Processing Co., Ltd.
Concentrix
Teleperformance
VXI Co.,Ltd.
iSoftStone Information Technology(Group)Co.,Ltd.
Transcosmos
QinFinance

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 Executive Summary
2.1 World Market Overview
2.1.1 Global Call Centre Market Size 2019-2030
2.1.2 Call Centre Market Size CAGR by Region 2019 VS 2023 VS 2030
2.2 Call Centre Segment by Type
2.2.1 BPO Call Centre
2.2.2 Internal Call Centre
2.3 Call Centre Market Size by Type
2.3.1 Call Centre Market Size CAGR by Type (2019 VS 2023 VS 2030)
2.3.2 Global Call Centre Market Size Market Share by Type (2019-2024)
2.4 Call Centre Segment by Application
2.4.1 Finance
2.4.2 Telecom
2.4.3 IT and E-commerce
2.4.4 Logistic
2.4.5 Government and Public
2.4.6 Other
2.5 Call Centre Market Size by Application
2.5.1 Call Centre Market Size CAGR by Application (2019 VS 2023 VS 2030)
2.5.2 Global Call Centre Market Size Market Share by Application (2019-2024)
3 Call Centre Market Size by Player
3.1 Call Centre Market Size Market Share by Players
3.1.1 Global Call Centre Revenue by Players (2019-2024)
3.1.2 Global Call Centre Revenue Market Share by Players (2019-2024)
3.2 Global Call Centre Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2022-2024)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 Call Centre by Regions
4.1 Call Centre Market Size by Regions (2019-2024)
4.2 Americas Call Centre Market Size Growth (2019-2024)
4.3 APAC Call Centre Market Size Growth (2019-2024)
4.4 Europe Call Centre Market Size Growth (2019-2024)
4.5 Middle East & Africa Call Centre Market Size Growth (2019-2024)
5 Americas
5.1 Americas Call Centre Market Size by Country (2019-2024)
5.2 Americas Call Centre Market Size by Type (2019-2024)
5.3 Americas Call Centre Market Size by Application (2019-2024)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC Call Centre Market Size by Region (2019-2024)
6.2 APAC Call Centre Market Size by Type (2019-2024)
6.3 APAC Call Centre Market Size by Application (2019-2024)
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe Call Centre by Country (2019-2024)
7.2 Europe Call Centre Market Size by Type (2019-2024)
7.3 Europe Call Centre Market Size by Application (2019-2024)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa Call Centre by Region (2019-2024)
8.2 Middle East & Africa Call Centre Market Size by Type (2019-2024)
8.3 Middle East & Africa Call Centre Market Size by Application (2019-2024)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global Call Centre Market Forecast
10.1 Global Call Centre Forecast by Regions (2025-2030)
10.1.1 Global Call Centre Forecast by Regions (2025-2030)
10.1.2 Americas Call Centre Forecast
10.1.3 APAC Call Centre Forecast
10.1.4 Europe Call Centre Forecast
10.1.5 Middle East & Africa Call Centre Forecast
10.2 Americas Call Centre Forecast by Country (2025-2030)
10.2.1 United States Call Centre Market Forecast
10.2.2 Canada Call Centre Market Forecast
10.2.3 Mexico Call Centre Market Forecast
10.2.4 Brazil Call Centre Market Forecast
10.3 APAC Call Centre Forecast by Region (2025-2030)
10.3.1 China Call Centre Market Forecast
10.3.2 Japan Call Centre Market Forecast
10.3.3 Korea Call Centre Market Forecast
10.3.4 Southeast Asia Call Centre Market Forecast
10.3.5 India Call Centre Market Forecast
10.3.6 Australia Call Centre Market Forecast
10.4 Europe Call Centre Forecast by Country (2025-2030)
10.4.1 Germany Call Centre Market Forecast
10.4.2 France Call Centre Market Forecast
10.4.3 UK Call Centre Market Forecast
10.4.4 Italy Call Centre Market Forecast
10.4.5 Russia Call Centre Market Forecast
10.5 Middle East & Africa Call Centre Forecast by Region (2025-2030)
10.5.1 Egypt Call Centre Market Forecast
10.5.2 South Africa Call Centre Market Forecast
10.5.3 Israel Call Centre Market Forecast
10.5.4 Turkey Call Centre Market Forecast
10.5.5 GCC Countries Call Centre Market Forecast
10.6 Global Call Centre Forecast by Type (2025-2030)
10.7 Global Call Centre Forecast by Application (2025-2030)

11 Key Players Analysis
11.1 PCCW Limited
11.1.1 PCCW Limited Company Information
11.1.2 PCCW Limited Call Centre Product Offered
11.1.3 PCCW Limited Call Centre Revenue, Gross Margin and Market Share (2019-2024)
11.1.4 PCCW Limited Main Business Overview
11.1.5 PCCW Limited Latest Developments
11.2 China Customer Relations Centers
11.2.1 China Customer Relations Centers Company Information
11.2.2 China Customer Relations Centers Call Centre Product Offered
11.2.3 China Customer Relations Centers Call Centre Revenue, Gross Margin and Market Share (2019-2024)
11.2.4 China Customer Relations Centers Main Business Overview
11.2.5 China Customer Relations Centers Latest Developments
11.3 Honglian Jiuwu
11.3.1 Honglian Jiuwu Company Information
11.3.2 Honglian Jiuwu Call Centre Product Offered
11.3.3 Honglian Jiuwu Call Centre Revenue, Gross Margin and Market Share (2019-2024)
11.3.4 Honglian Jiuwu Main Business Overview
11.3.5 Honglian Jiuwu Latest Developments
11.4 Asiainfo Inc
11.4.1 Asiainfo Inc Company Information
11.4.2 Asiainfo Inc Call Centre Product Offered
11.4.3 Asiainfo Inc Call Centre Revenue, Gross Margin and Market Share (2019-2024)
11.4.4 Asiainfo Inc Main Business Overview
11.4.5 Asiainfo Inc Latest Developments
11.5 JIANG SU Yuanyang DATA Processing Co., Ltd.
11.5.1 JIANG SU Yuanyang DATA Processing Co., Ltd. Company Information
11.5.2 JIANG SU Yuanyang DATA Processing Co., Ltd. Call Centre Product Offered
11.5.3 JIANG SU Yuanyang DATA Processing Co., Ltd. Call Centre Revenue, Gross Margin and Market Share (2019-2024)
11.5.4 JIANG SU Yuanyang DATA Processing Co., Ltd. Main Business Overview
11.5.5 JIANG SU Yuanyang DATA Processing Co., Ltd. Latest Developments
11.6 Concentrix
11.6.1 Concentrix Company Information
11.6.2 Concentrix Call Centre Product Offered
11.6.3 Concentrix Call Centre Revenue, Gross Margin and Market Share (2019-2024)
11.6.4 Concentrix Main Business Overview
11.6.5 Concentrix Latest Developments
11.7 Teleperformance
11.7.1 Teleperformance Company Information
11.7.2 Teleperformance Call Centre Product Offered
11.7.3 Teleperformance Call Centre Revenue, Gross Margin and Market Share (2019-2024)
11.7.4 Teleperformance Main Business Overview
11.7.5 Teleperformance Latest Developments
11.8 VXI Co.,Ltd.
11.8.1 VXI Co.,Ltd. Company Information
11.8.2 VXI Co.,Ltd. Call Centre Product Offered
11.8.3 VXI Co.,Ltd. Call Centre Revenue, Gross Margin and Market Share (2019-2024)
11.8.4 VXI Co.,Ltd. Main Business Overview
11.8.5 VXI Co.,Ltd. Latest Developments
11.9 iSoftStone Information Technology(Group)Co.,Ltd.
11.9.1 iSoftStone Information Technology(Group)Co.,Ltd. Company Information
11.9.2 iSoftStone Information Technology(Group)Co.,Ltd. Call Centre Product Offered
11.9.3 iSoftStone Information Technology(Group)Co.,Ltd. Call Centre Revenue, Gross Margin and Market Share (2019-2024)
11.9.4 iSoftStone Information Technology(Group)Co.,Ltd. Main Business Overview
11.9.5 iSoftStone Information Technology(Group)Co.,Ltd. Latest Developments
11.10 Transcosmos
11.10.1 Transcosmos Company Information
11.10.2 Transcosmos Call Centre Product Offered
11.10.3 Transcosmos Call Centre Revenue, Gross Margin and Market Share (2019-2024)
11.10.4 Transcosmos Main Business Overview
11.10.5 Transcosmos Latest Developments
11.11 QinFinance
11.11.1 QinFinance Company Information
11.11.2 QinFinance Call Centre Product Offered
11.11.3 QinFinance Call Centre Revenue, Gross Margin and Market Share (2019-2024)
11.11.4 QinFinance Main Business Overview
11.11.5 QinFinance Latest Developments
12 Research Findings and Conclusion

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