The global Chatbot market size is predicted to grow from US$ 4070 million in 2025 to US$ 12990 million in 2031; it is expected to grow at a CAGR of 21.3% from 2025 to 2031.
A chatbot is a software application designed to simulate human conversation using text, voice, or both. Chatbots use artificial intelligence (AI) and natural language processing (NLP) to understand user queries and provide relevant responses.
Artificial Intelligence (AI) and Machine Learning (ML) are enhancing chatbot capabilities, enabling more natural and context-aware interactions. ​
The incorporation of Natural Language Processing (NLP) allows chatbots to better understand and process human language, improving user experience.​
Chatbots are being widely adopted in sectors such as e-commerce, banking, healthcare, and customer service to automate interactions and improve efficiency. ​
In healthcare, for instance, chatbots are integrated with electronic health records to facilitate informed decision-making. ​
There is a growing trend towards voice-based chatbots and conversational interfaces, providing users with more interactive and accessible experiences. ​
Enhanced personalization and awareness of user context are becoming critical, with chatbots leveraging data to deliver tailored responses and recommendations. ​
The “Chatbot Industry Forecast” looks at past sales and reviews total world Chatbot sales in 2024, providing a comprehensive analysis by region and market sector of projected Chatbot sales for 2025 through 2031. With Chatbot sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Chatbot industry.
This Insight Report provides a comprehensive analysis of the global Chatbot landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyses the strategies of leading global companies with a focus on Chatbot portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global Chatbot market.
This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Chatbot and breaks down the forecast by Type, by Application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Chatbot.
This report presents a comprehensive overview, market shares, and growth opportunities of Chatbot market by product type, application, key players and key regions and countries.
Segmentation by Type:
Standalone
Web-based
Messenger-based
Segmentation by Application:
Healthcare
Retail
Banking, Financial Services, and Insurance (BFSI)
Media and Entertainment
Travel & Tourism
E-commerce
Others
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
IBM
Google
Nuance Communications
AWS
LogMeIn
Inbenta
Kore.ai
Gupshup
AIVO
Yellow Messenger
CogniCor Technologies
Passage AI
Chatfuel
SmartBots.ai
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 Executive Summary
2.1 World Market Overview
2.1.1 Global Chatbot Market Size (2020-2031)
2.1.2 Chatbot Market Size CAGR by Region (2020 VS 2024 VS 2031)
2.1.3 World Current & Future Analysis for Chatbot by Country/Region (2020, 2024 & 2031)
2.2 Chatbot Segment by Type
2.2.1 Standalone
2.2.2 Web-based
2.2.3 Messenger-based
2.3 Chatbot Market Size by Type
2.3.1 Chatbot Market Size CAGR by Type (2020 VS 2024 VS 2031)
2.3.2 Global Chatbot Market Size Market Share by Type (2020-2025)
2.4 Chatbot Segment by Application
2.4.1 Healthcare
2.4.2 Retail
2.4.3 Banking, Financial Services, and Insurance (BFSI)
2.4.4 Media and Entertainment
2.4.5 Travel & Tourism
2.4.6 E-commerce
2.4.7 Others
2.5 Chatbot Market Size by Application
2.5.1 Chatbot Market Size CAGR by Application (2020 VS 2024 VS 2031)
2.5.2 Global Chatbot Market Size Market Share by Application (2020-2025)
3 Chatbot Market Size by Player
3.1 Chatbot Market Size Market Share by Player
3.1.1 Global Chatbot Revenue by Player (2020-2025)
3.1.2 Global Chatbot Revenue Market Share by Player (2020-2025)
3.2 Global Chatbot Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2023-2025)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 Chatbot by Region
4.1 Chatbot Market Size by Region (2020-2025)
4.2 Global Chatbot Annual Revenue by Country/Region (2020-2025)
4.3 Americas Chatbot Market Size Growth (2020-2025)
4.4 APAC Chatbot Market Size Growth (2020-2025)
4.5 Europe Chatbot Market Size Growth (2020-2025)
4.6 Middle East & Africa Chatbot Market Size Growth (2020-2025)
5 Americas
5.1 Americas Chatbot Market Size by Country (2020-2025)
5.2 Americas Chatbot Market Size by Type (2020-2025)
5.3 Americas Chatbot Market Size by Application (2020-2025)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC Chatbot Market Size by Region (2020-2025)
6.2 APAC Chatbot Market Size by Type (2020-2025)
6.3 APAC Chatbot Market Size by Application (2020-2025)
6.4 China
6.5 Japan
6.6 South Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe Chatbot Market Size by Country (2020-2025)
7.2 Europe Chatbot Market Size by Type (2020-2025)
7.3 Europe Chatbot Market Size by Application (2020-2025)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa Chatbot by Region (2020-2025)
8.2 Middle East & Africa Chatbot Market Size by Type (2020-2025)
8.3 Middle East & Africa Chatbot Market Size by Application (2020-2025)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global Chatbot Market Forecast
10.1 Global Chatbot Forecast by Region (2026-2031)
10.1.1 Global Chatbot Forecast by Region (2026-2031)
10.1.2 Americas Chatbot Forecast
10.1.3 APAC Chatbot Forecast
10.1.4 Europe Chatbot Forecast
10.1.5 Middle East & Africa Chatbot Forecast
10.2 Americas Chatbot Forecast by Country (2026-2031)
10.2.1 United States Market Chatbot Forecast
10.2.2 Canada Market Chatbot Forecast
10.2.3 Mexico Market Chatbot Forecast
10.2.4 Brazil Market Chatbot Forecast
10.3 APAC Chatbot Forecast by Region (2026-2031)
10.3.1 China Chatbot Market Forecast
10.3.2 Japan Market Chatbot Forecast
10.3.3 Korea Market Chatbot Forecast
10.3.4 Southeast Asia Market Chatbot Forecast
10.3.5 India Market Chatbot Forecast
10.3.6 Australia Market Chatbot Forecast
10.4 Europe Chatbot Forecast by Country (2026-2031)
10.4.1 Germany Market Chatbot Forecast
10.4.2 France Market Chatbot Forecast
10.4.3 UK Market Chatbot Forecast
10.4.4 Italy Market Chatbot Forecast
10.4.5 Russia Market Chatbot Forecast
10.5 Middle East & Africa Chatbot Forecast by Region (2026-2031)
10.5.1 Egypt Market Chatbot Forecast
10.5.2 South Africa Market Chatbot Forecast
10.5.3 Israel Market Chatbot Forecast
10.5.4 Turkey Market Chatbot Forecast
10.6 Global Chatbot Forecast by Type (2026-2031)
10.7 Global Chatbot Forecast by Application (2026-2031)
10.7.1 GCC Countries Market Chatbot Forecast
11 Key Players Analysis
11.1 IBM
11.1.1 IBM Company Information
11.1.2 IBM Chatbot Product Offered
11.1.3 IBM Chatbot Revenue, Gross Margin and Market Share (2020-2025)
11.1.4 IBM Main Business Overview
11.1.5 IBM Latest Developments
11.2 Google
11.2.1 Google Company Information
11.2.2 Google Chatbot Product Offered
11.2.3 Google Chatbot Revenue, Gross Margin and Market Share (2020-2025)
11.2.4 Google Main Business Overview
11.2.5 Google Latest Developments
11.3 Nuance Communications
11.3.1 Nuance Communications Company Information
11.3.2 Nuance Communications Chatbot Product Offered
11.3.3 Nuance Communications Chatbot Revenue, Gross Margin and Market Share (2020-2025)
11.3.4 Nuance Communications Main Business Overview
11.3.5 Nuance Communications Latest Developments
11.4 AWS
11.4.1 AWS Company Information
11.4.2 AWS Chatbot Product Offered
11.4.3 AWS Chatbot Revenue, Gross Margin and Market Share (2020-2025)
11.4.4 AWS Main Business Overview
11.4.5 AWS Latest Developments
11.5 LogMeIn
11.5.1 LogMeIn Company Information
11.5.2 LogMeIn Chatbot Product Offered
11.5.3 LogMeIn Chatbot Revenue, Gross Margin and Market Share (2020-2025)
11.5.4 LogMeIn Main Business Overview
11.5.5 LogMeIn Latest Developments
11.6 Inbenta
11.6.1 Inbenta Company Information
11.6.2 Inbenta Chatbot Product Offered
11.6.3 Inbenta Chatbot Revenue, Gross Margin and Market Share (2020-2025)
11.6.4 Inbenta Main Business Overview
11.6.5 Inbenta Latest Developments
11.7 Kore.ai
11.7.1 Kore.ai Company Information
11.7.2 Kore.ai Chatbot Product Offered
11.7.3 Kore.ai Chatbot Revenue, Gross Margin and Market Share (2020-2025)
11.7.4 Kore.ai Main Business Overview
11.7.5 Kore.ai Latest Developments
11.8 Gupshup
11.8.1 Gupshup Company Information
11.8.2 Gupshup Chatbot Product Offered
11.8.3 Gupshup Chatbot Revenue, Gross Margin and Market Share (2020-2025)
11.8.4 Gupshup Main Business Overview
11.8.5 Gupshup Latest Developments
11.9 AIVO
11.9.1 AIVO Company Information
11.9.2 AIVO Chatbot Product Offered
11.9.3 AIVO Chatbot Revenue, Gross Margin and Market Share (2020-2025)
11.9.4 AIVO Main Business Overview
11.9.5 AIVO Latest Developments
11.10 Yellow Messenger
11.10.1 Yellow Messenger Company Information
11.10.2 Yellow Messenger Chatbot Product Offered
11.10.3 Yellow Messenger Chatbot Revenue, Gross Margin and Market Share (2020-2025)
11.10.4 Yellow Messenger Main Business Overview
11.10.5 Yellow Messenger Latest Developments
11.11 CogniCor Technologies
11.11.1 CogniCor Technologies Company Information
11.11.2 CogniCor Technologies Chatbot Product Offered
11.11.3 CogniCor Technologies Chatbot Revenue, Gross Margin and Market Share (2020-2025)
11.11.4 CogniCor Technologies Main Business Overview
11.11.5 CogniCor Technologies Latest Developments
11.12 Passage AI
11.12.1 Passage AI Company Information
11.12.2 Passage AI Chatbot Product Offered
11.12.3 Passage AI Chatbot Revenue, Gross Margin and Market Share (2020-2025)
11.12.4 Passage AI Main Business Overview
11.12.5 Passage AI Latest Developments
11.13 Chatfuel
11.13.1 Chatfuel Company Information
11.13.2 Chatfuel Chatbot Product Offered
11.13.3 Chatfuel Chatbot Revenue, Gross Margin and Market Share (2020-2025)
11.13.4 Chatfuel Main Business Overview
11.13.5 Chatfuel Latest Developments
11.14 SmartBots.ai
11.14.1 SmartBots.ai Company Information
11.14.2 SmartBots.ai Chatbot Product Offered
11.14.3 SmartBots.ai Chatbot Revenue, Gross Margin and Market Share (2020-2025)
11.14.4 SmartBots.ai Main Business Overview
11.14.5 SmartBots.ai Latest Developments
12 Research Findings and Conclusion
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*If Applicable.