

The global Cloud-based PBX market size was valued at US$ 3665.1 million in 2023. With growing demand in downstream market, the Cloud-based PBX is forecast to a readjusted size of US$ 13150 million by 2030 with a CAGR of 20.0% during review period.
The research report highlights the growth potential of the global Cloud-based PBX market. Cloud-based PBX are expected to show stable growth in the future market. However, product differentiation, reducing costs, and supply chain optimization remain crucial for the widespread adoption of Cloud-based PBX. Market players need to invest in research and development, forge strategic partnerships, and align their offerings with evolving consumer preferences to capitalize on the immense opportunities presented by the Cloud-based PBX market.
A cloud-based private branch exchange (PBX) system works on cloud computing technology in which data are stored and transferred through the Internet instead of using a computer or any other hardware. Cloud technology has become popular among consumers with the introduction of programs such as MobileMe and iCloud. These are consumer-based cloud computing technologies.
Analytics are playing a major part in cloud computing and VoIP worldwide, and backend analytics have become a predominant component of the VoIP cloud-based PBX model. VoIP systems that are reinforced by the cloud present the capacity to support a broad range of backend performance and management analytics. It offers data that are required for businesses to enhance their processes. Backend analytics is a tool that offers the foundation for businesses in order to ensure the competitive edge in a highly competitive enterprise market.
North America is the largest region market with over 50% revenue market share in Cloud-Based PBX. Europe and Asia-Pacific are follower with about 36% market share in 2019.
For the application, Large enterprises are the main application market with about 68% revenue market share in 2019.
Key players are Microsoft, Cisco, Mitel Networks, RingCentral, Verizon, MegaPath, Nextiva, 3CX, Estech Systems, 8x8, Sangoma, Panasonic, NetFortris, TPX Communications etc. Top 5 companies occupied over 59% revenue market share in 2019.
Key Features:
The report on Cloud-based PBX market reflects various aspects and provide valuable insights into the industry.
Market Size and Growth: The research report provide an overview of the current size and growth of the Cloud-based PBX market. It may include historical data, market segmentation by Type (e.g., Unlimited Cloud PBX, Metered Cloud PBX), and regional breakdowns.
Market Drivers and Challenges: The report can identify and analyse the factors driving the growth of the Cloud-based PBX market, such as government regulations, environmental concerns, technological advancements, and changing consumer preferences. It can also highlight the challenges faced by the industry, including infrastructure limitations, range anxiety, and high upfront costs.
Competitive Landscape: The research report provides analysis of the competitive landscape within the Cloud-based PBX market. It includes profiles of key players, their market share, strategies, and product offerings. The report can also highlight emerging players and their potential impact on the market.
Technological Developments: The research report can delve into the latest technological developments in the Cloud-based PBX industry. This include advancements in Cloud-based PBX technology, Cloud-based PBX new entrants, Cloud-based PBX new investment, and other innovations that are shaping the future of Cloud-based PBX.
Downstream Procumbent Preference: The report can shed light on customer procumbent behaviour and adoption trends in the Cloud-based PBX market. It includes factors influencing customer ' purchasing decisions, preferences for Cloud-based PBX product.
Government Policies and Incentives: The research report analyse the impact of government policies and incentives on the Cloud-based PBX market. This may include an assessment of regulatory frameworks, subsidies, tax incentives, and other measures aimed at promoting Cloud-based PBX market. The report also evaluates the effectiveness of these policies in driving market growth.
Environmental Impact and Sustainability: The research report assess the environmental impact and sustainability aspects of the Cloud-based PBX market.
Market Forecasts and Future Outlook: Based on the analysis conducted, the research report provide market forecasts and outlook for the Cloud-based PBX industry. This includes projections of market size, growth rates, regional trends, and predictions on technological advancements and policy developments.
Recommendations and Opportunities: The report conclude with recommendations for industry stakeholders, policymakers, and investors. It highlights potential opportunities for market players to capitalize on emerging trends, overcome challenges, and contribute to the growth and development of the Cloud-based PBX market.
Market Segmentation:
Cloud-based PBX market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
Segmentation by type
Unlimited Cloud PBX
Metered Cloud PBX
Segmentation by application
SMEs
Large Enterprises
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Microsoft
Cisco
Mitel Networks
RingCentral
Verizon
MegaPath
Nextiva
3CX
Estech Systems
8x8
Sangoma
Panasonic
NetFortris
TPX Communications
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 Executive Summary
2.1 World Market Overview
2.1.1 Global Cloud-based PBX Market Size 2019-2030
2.1.2 Cloud-based PBX Market Size CAGR by Region 2019 VS 2023 VS 2030
2.2 Cloud-based PBX Segment by Type
2.2.1 Unlimited Cloud PBX
2.2.2 Metered Cloud PBX
2.3 Cloud-based PBX Market Size by Type
2.3.1 Cloud-based PBX Market Size CAGR by Type (2019 VS 2023 VS 2030)
2.3.2 Global Cloud-based PBX Market Size Market Share by Type (2019-2024)
2.4 Cloud-based PBX Segment by Application
2.4.1 SMEs
2.4.2 Large Enterprises
2.5 Cloud-based PBX Market Size by Application
2.5.1 Cloud-based PBX Market Size CAGR by Application (2019 VS 2023 VS 2030)
2.5.2 Global Cloud-based PBX Market Size Market Share by Application (2019-2024)
3 Cloud-based PBX Market Size by Player
3.1 Cloud-based PBX Market Size Market Share by Players
3.1.1 Global Cloud-based PBX Revenue by Players (2019-2024)
3.1.2 Global Cloud-based PBX Revenue Market Share by Players (2019-2024)
3.2 Global Cloud-based PBX Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2022-2024)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 Cloud-based PBX by Regions
4.1 Cloud-based PBX Market Size by Regions (2019-2024)
4.2 Americas Cloud-based PBX Market Size Growth (2019-2024)
4.3 APAC Cloud-based PBX Market Size Growth (2019-2024)
4.4 Europe Cloud-based PBX Market Size Growth (2019-2024)
4.5 Middle East & Africa Cloud-based PBX Market Size Growth (2019-2024)
5 Americas
5.1 Americas Cloud-based PBX Market Size by Country (2019-2024)
5.2 Americas Cloud-based PBX Market Size by Type (2019-2024)
5.3 Americas Cloud-based PBX Market Size by Application (2019-2024)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC Cloud-based PBX Market Size by Region (2019-2024)
6.2 APAC Cloud-based PBX Market Size by Type (2019-2024)
6.3 APAC Cloud-based PBX Market Size by Application (2019-2024)
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe Cloud-based PBX by Country (2019-2024)
7.2 Europe Cloud-based PBX Market Size by Type (2019-2024)
7.3 Europe Cloud-based PBX Market Size by Application (2019-2024)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa Cloud-based PBX by Region (2019-2024)
8.2 Middle East & Africa Cloud-based PBX Market Size by Type (2019-2024)
8.3 Middle East & Africa Cloud-based PBX Market Size by Application (2019-2024)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global Cloud-based PBX Market Forecast
10.1 Global Cloud-based PBX Forecast by Regions (2025-2030)
10.1.1 Global Cloud-based PBX Forecast by Regions (2025-2030)
10.1.2 Americas Cloud-based PBX Forecast
10.1.3 APAC Cloud-based PBX Forecast
10.1.4 Europe Cloud-based PBX Forecast
10.1.5 Middle East & Africa Cloud-based PBX Forecast
10.2 Americas Cloud-based PBX Forecast by Country (2025-2030)
10.2.1 United States Cloud-based PBX Market Forecast
10.2.2 Canada Cloud-based PBX Market Forecast
10.2.3 Mexico Cloud-based PBX Market Forecast
10.2.4 Brazil Cloud-based PBX Market Forecast
10.3 APAC Cloud-based PBX Forecast by Region (2025-2030)
10.3.1 China Cloud-based PBX Market Forecast
10.3.2 Japan Cloud-based PBX Market Forecast
10.3.3 Korea Cloud-based PBX Market Forecast
10.3.4 Southeast Asia Cloud-based PBX Market Forecast
10.3.5 India Cloud-based PBX Market Forecast
10.3.6 Australia Cloud-based PBX Market Forecast
10.4 Europe Cloud-based PBX Forecast by Country (2025-2030)
10.4.1 Germany Cloud-based PBX Market Forecast
10.4.2 France Cloud-based PBX Market Forecast
10.4.3 UK Cloud-based PBX Market Forecast
10.4.4 Italy Cloud-based PBX Market Forecast
10.4.5 Russia Cloud-based PBX Market Forecast
10.5 Middle East & Africa Cloud-based PBX Forecast by Region (2025-2030)
10.5.1 Egypt Cloud-based PBX Market Forecast
10.5.2 South Africa Cloud-based PBX Market Forecast
10.5.3 Israel Cloud-based PBX Market Forecast
10.5.4 Turkey Cloud-based PBX Market Forecast
10.5.5 GCC Countries Cloud-based PBX Market Forecast
10.6 Global Cloud-based PBX Forecast by Type (2025-2030)
10.7 Global Cloud-based PBX Forecast by Application (2025-2030)
11 Key Players Analysis
11.1 Microsoft
11.1.1 Microsoft Company Information
11.1.2 Microsoft Cloud-based PBX Product Offered
11.1.3 Microsoft Cloud-based PBX Revenue, Gross Margin and Market Share (2019-2024)
11.1.4 Microsoft Main Business Overview
11.1.5 Microsoft Latest Developments
11.2 Cisco
11.2.1 Cisco Company Information
11.2.2 Cisco Cloud-based PBX Product Offered
11.2.3 Cisco Cloud-based PBX Revenue, Gross Margin and Market Share (2019-2024)
11.2.4 Cisco Main Business Overview
11.2.5 Cisco Latest Developments
11.3 Mitel Networks
11.3.1 Mitel Networks Company Information
11.3.2 Mitel Networks Cloud-based PBX Product Offered
11.3.3 Mitel Networks Cloud-based PBX Revenue, Gross Margin and Market Share (2019-2024)
11.3.4 Mitel Networks Main Business Overview
11.3.5 Mitel Networks Latest Developments
11.4 RingCentral
11.4.1 RingCentral Company Information
11.4.2 RingCentral Cloud-based PBX Product Offered
11.4.3 RingCentral Cloud-based PBX Revenue, Gross Margin and Market Share (2019-2024)
11.4.4 RingCentral Main Business Overview
11.4.5 RingCentral Latest Developments
11.5 Verizon
11.5.1 Verizon Company Information
11.5.2 Verizon Cloud-based PBX Product Offered
11.5.3 Verizon Cloud-based PBX Revenue, Gross Margin and Market Share (2019-2024)
11.5.4 Verizon Main Business Overview
11.5.5 Verizon Latest Developments
11.6 MegaPath
11.6.1 MegaPath Company Information
11.6.2 MegaPath Cloud-based PBX Product Offered
11.6.3 MegaPath Cloud-based PBX Revenue, Gross Margin and Market Share (2019-2024)
11.6.4 MegaPath Main Business Overview
11.6.5 MegaPath Latest Developments
11.7 Nextiva
11.7.1 Nextiva Company Information
11.7.2 Nextiva Cloud-based PBX Product Offered
11.7.3 Nextiva Cloud-based PBX Revenue, Gross Margin and Market Share (2019-2024)
11.7.4 Nextiva Main Business Overview
11.7.5 Nextiva Latest Developments
11.8 3CX
11.8.1 3CX Company Information
11.8.2 3CX Cloud-based PBX Product Offered
11.8.3 3CX Cloud-based PBX Revenue, Gross Margin and Market Share (2019-2024)
11.8.4 3CX Main Business Overview
11.8.5 3CX Latest Developments
11.9 Estech Systems
11.9.1 Estech Systems Company Information
11.9.2 Estech Systems Cloud-based PBX Product Offered
11.9.3 Estech Systems Cloud-based PBX Revenue, Gross Margin and Market Share (2019-2024)
11.9.4 Estech Systems Main Business Overview
11.9.5 Estech Systems Latest Developments
11.10 8x8
11.10.1 8x8 Company Information
11.10.2 8x8 Cloud-based PBX Product Offered
11.10.3 8x8 Cloud-based PBX Revenue, Gross Margin and Market Share (2019-2024)
11.10.4 8x8 Main Business Overview
11.10.5 8x8 Latest Developments
11.11 Sangoma
11.11.1 Sangoma Company Information
11.11.2 Sangoma Cloud-based PBX Product Offered
11.11.3 Sangoma Cloud-based PBX Revenue, Gross Margin and Market Share (2019-2024)
11.11.4 Sangoma Main Business Overview
11.11.5 Sangoma Latest Developments
11.12 Panasonic
11.12.1 Panasonic Company Information
11.12.2 Panasonic Cloud-based PBX Product Offered
11.12.3 Panasonic Cloud-based PBX Revenue, Gross Margin and Market Share (2019-2024)
11.12.4 Panasonic Main Business Overview
11.12.5 Panasonic Latest Developments
11.13 NetFortris
11.13.1 NetFortris Company Information
11.13.2 NetFortris Cloud-based PBX Product Offered
11.13.3 NetFortris Cloud-based PBX Revenue, Gross Margin and Market Share (2019-2024)
11.13.4 NetFortris Main Business Overview
11.13.5 NetFortris Latest Developments
11.14 TPX Communications
11.14.1 TPX Communications Company Information
11.14.2 TPX Communications Cloud-based PBX Product Offered
11.14.3 TPX Communications Cloud-based PBX Revenue, Gross Margin and Market Share (2019-2024)
11.14.4 TPX Communications Main Business Overview
11.14.5 TPX Communications Latest Developments
12 Research Findings and Conclusion
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*If Applicable.