

The global Cloud UC Calling market size is predicted to grow from US$ million in 2025 to US$ million in 2031; it is expected to grow at a CAGR of %from 2025 to 2031.
Cloud calling is a form of Unified Communications as Service strategy that offers voice-based communication services through a third-party company or “host.” The UCaaS solution replaces your need for conventional PBX telephone systems so that you can reduce the clutter and expense in your office.
The global cloud UC (Unified Communications) calling market refers to the market for cloud-based communication solutions that integrate various communication channels, such as voice calls, video calls, instant messaging, and collaboration tools, into a unified platform. Cloud UC calling enables organizations to streamline communication, improve productivity, and enhance collaboration across different devices and locations. The market for cloud UC calling is driven by factors such as the increasing adoption of cloud-based solutions, the need for cost-effective communication systems, the demand for flexible and scalable communication platforms, and the rise of remote and distributed workforces. Cloud UC calling solutions offer numerous benefits compared to traditional on-premises communication systems. They eliminate the need for complex hardware setups, reduce maintenance costs, and provide greater mobility and flexibility for users. These solutions also offer advanced features such as call routing, call recording, voicemail transcription, and integration with other business applications. Geographically, the global cloud UC calling market covers regions such as North America, Europe, Asia-Pacific, Latin America, and the Middle East and Africa. Market growth is influenced by factors such as increasing digitalization, the adoption of remote work models, the demand for enterprise mobility, and the need for efficient communication solutions. Technological advancements, such as the integration of artificial intelligence (AI) and machine learning (ML) capabilities, are important trends in the market. Cloud UC calling providers are investing in AI-driven features, such as speech recognition, intelligent call routing, and sentiment analysis, to enhance user experience and productivity.The market for cloud UC calling faces challenges such as data security concerns, network reliability and bandwidth limitations, customization requirements, and the need for seamless integration with existing IT infrastructure. Additionally, regulatory compliance and data sovereignty issues can impact the adoption of cloud-based communication solutions in certain industries and regions.
The “Cloud UC Calling Industry Forecast” looks at past sales and reviews total world Cloud UC Calling sales in 2024, providing a comprehensive analysis by region and market sector of projected Cloud UC Calling sales for 2025 through 2031. With Cloud UC Calling sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Cloud UC Calling industry.
This Insight Report provides a comprehensive analysis of the global Cloud UC Calling landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyses the strategies of leading global companies with a focus on Cloud UC Calling portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global Cloud UC Calling market.
This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Cloud UC Calling and breaks down the forecast by Type, by Application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Cloud UC Calling.
This report presents a comprehensive overview, market shares, and growth opportunities of Cloud UC Calling market by product type, application, key players and key regions and countries.
Segmentation by Type:
Multi-Instance
Multi-Tenant
Segmentation by Application:
Small and Medium Enterprises
Large Enterprises
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Cisco HCS
Mitel
Avaya
Metaswitch
Huawei
Microsoft
RingCentral
8x8
Fuze
Aureon
Sinch
Nuvias
Enreach
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 Executive Summary
2.1 World Market Overview
2.1.1 Global Cloud UC Calling Market Size (2020-2031)
2.1.2 Cloud UC Calling Market Size CAGR by Region (2020 VS 2024 VS 2031)
2.1.3 World Current & Future Analysis for Cloud UC Calling by Country/Region (2020, 2024 & 2031)
2.2 Cloud UC Calling Segment by Type
2.2.1 Multi-Instance
2.2.2 Multi-Tenant
2.3 Cloud UC Calling Market Size by Type
2.3.1 Cloud UC Calling Market Size CAGR by Type (2020 VS 2024 VS 2031)
2.3.2 Global Cloud UC Calling Market Size Market Share by Type (2020-2025)
2.4 Cloud UC Calling Segment by Application
2.4.1 Small and Medium Enterprises
2.4.2 Large Enterprises
2.5 Cloud UC Calling Market Size by Application
2.5.1 Cloud UC Calling Market Size CAGR by Application (2020 VS 2024 VS 2031)
2.5.2 Global Cloud UC Calling Market Size Market Share by Application (2020-2025)
3 Cloud UC Calling Market Size by Player
3.1 Cloud UC Calling Market Size Market Share by Player
3.1.1 Global Cloud UC Calling Revenue by Player (2020-2025)
3.1.2 Global Cloud UC Calling Revenue Market Share by Player (2020-2025)
3.2 Global Cloud UC Calling Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2023-2025)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 Cloud UC Calling by Region
4.1 Cloud UC Calling Market Size by Region (2020-2025)
4.2 Global Cloud UC Calling Annual Revenue by Country/Region (2020-2025)
4.3 Americas Cloud UC Calling Market Size Growth (2020-2025)
4.4 APAC Cloud UC Calling Market Size Growth (2020-2025)
4.5 Europe Cloud UC Calling Market Size Growth (2020-2025)
4.6 Middle East & Africa Cloud UC Calling Market Size Growth (2020-2025)
5 Americas
5.1 Americas Cloud UC Calling Market Size by Country (2020-2025)
5.2 Americas Cloud UC Calling Market Size by Type (2020-2025)
5.3 Americas Cloud UC Calling Market Size by Application (2020-2025)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC Cloud UC Calling Market Size by Region (2020-2025)
6.2 APAC Cloud UC Calling Market Size by Type (2020-2025)
6.3 APAC Cloud UC Calling Market Size by Application (2020-2025)
6.4 China
6.5 Japan
6.6 South Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe Cloud UC Calling Market Size by Country (2020-2025)
7.2 Europe Cloud UC Calling Market Size by Type (2020-2025)
7.3 Europe Cloud UC Calling Market Size by Application (2020-2025)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa Cloud UC Calling by Region (2020-2025)
8.2 Middle East & Africa Cloud UC Calling Market Size by Type (2020-2025)
8.3 Middle East & Africa Cloud UC Calling Market Size by Application (2020-2025)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global Cloud UC Calling Market Forecast
10.1 Global Cloud UC Calling Forecast by Region (2026-2031)
10.1.1 Global Cloud UC Calling Forecast by Region (2026-2031)
10.1.2 Americas Cloud UC Calling Forecast
10.1.3 APAC Cloud UC Calling Forecast
10.1.4 Europe Cloud UC Calling Forecast
10.1.5 Middle East & Africa Cloud UC Calling Forecast
10.2 Americas Cloud UC Calling Forecast by Country (2026-2031)
10.2.1 United States Market Cloud UC Calling Forecast
10.2.2 Canada Market Cloud UC Calling Forecast
10.2.3 Mexico Market Cloud UC Calling Forecast
10.2.4 Brazil Market Cloud UC Calling Forecast
10.3 APAC Cloud UC Calling Forecast by Region (2026-2031)
10.3.1 China Cloud UC Calling Market Forecast
10.3.2 Japan Market Cloud UC Calling Forecast
10.3.3 Korea Market Cloud UC Calling Forecast
10.3.4 Southeast Asia Market Cloud UC Calling Forecast
10.3.5 India Market Cloud UC Calling Forecast
10.3.6 Australia Market Cloud UC Calling Forecast
10.4 Europe Cloud UC Calling Forecast by Country (2026-2031)
10.4.1 Germany Market Cloud UC Calling Forecast
10.4.2 France Market Cloud UC Calling Forecast
10.4.3 UK Market Cloud UC Calling Forecast
10.4.4 Italy Market Cloud UC Calling Forecast
10.4.5 Russia Market Cloud UC Calling Forecast
10.5 Middle East & Africa Cloud UC Calling Forecast by Region (2026-2031)
10.5.1 Egypt Market Cloud UC Calling Forecast
10.5.2 South Africa Market Cloud UC Calling Forecast
10.5.3 Israel Market Cloud UC Calling Forecast
10.5.4 Turkey Market Cloud UC Calling Forecast
10.6 Global Cloud UC Calling Forecast by Type (2026-2031)
10.7 Global Cloud UC Calling Forecast by Application (2026-2031)
10.7.1 GCC Countries Market Cloud UC Calling Forecast
11 Key Players Analysis
11.1 Cisco HCS
11.1.1 Cisco HCS Company Information
11.1.2 Cisco HCS Cloud UC Calling Product Offered
11.1.3 Cisco HCS Cloud UC Calling Revenue, Gross Margin and Market Share (2020-2025)
11.1.4 Cisco HCS Main Business Overview
11.1.5 Cisco HCS Latest Developments
11.2 Mitel
11.2.1 Mitel Company Information
11.2.2 Mitel Cloud UC Calling Product Offered
11.2.3 Mitel Cloud UC Calling Revenue, Gross Margin and Market Share (2020-2025)
11.2.4 Mitel Main Business Overview
11.2.5 Mitel Latest Developments
11.3 Avaya
11.3.1 Avaya Company Information
11.3.2 Avaya Cloud UC Calling Product Offered
11.3.3 Avaya Cloud UC Calling Revenue, Gross Margin and Market Share (2020-2025)
11.3.4 Avaya Main Business Overview
11.3.5 Avaya Latest Developments
11.4 Metaswitch
11.4.1 Metaswitch Company Information
11.4.2 Metaswitch Cloud UC Calling Product Offered
11.4.3 Metaswitch Cloud UC Calling Revenue, Gross Margin and Market Share (2020-2025)
11.4.4 Metaswitch Main Business Overview
11.4.5 Metaswitch Latest Developments
11.5 Huawei
11.5.1 Huawei Company Information
11.5.2 Huawei Cloud UC Calling Product Offered
11.5.3 Huawei Cloud UC Calling Revenue, Gross Margin and Market Share (2020-2025)
11.5.4 Huawei Main Business Overview
11.5.5 Huawei Latest Developments
11.6 Microsoft
11.6.1 Microsoft Company Information
11.6.2 Microsoft Cloud UC Calling Product Offered
11.6.3 Microsoft Cloud UC Calling Revenue, Gross Margin and Market Share (2020-2025)
11.6.4 Microsoft Main Business Overview
11.6.5 Microsoft Latest Developments
11.7 RingCentral
11.7.1 RingCentral Company Information
11.7.2 RingCentral Cloud UC Calling Product Offered
11.7.3 RingCentral Cloud UC Calling Revenue, Gross Margin and Market Share (2020-2025)
11.7.4 RingCentral Main Business Overview
11.7.5 RingCentral Latest Developments
11.8 8x8
11.8.1 8x8 Company Information
11.8.2 8x8 Cloud UC Calling Product Offered
11.8.3 8x8 Cloud UC Calling Revenue, Gross Margin and Market Share (2020-2025)
11.8.4 8x8 Main Business Overview
11.8.5 8x8 Latest Developments
11.9 Fuze
11.9.1 Fuze Company Information
11.9.2 Fuze Cloud UC Calling Product Offered
11.9.3 Fuze Cloud UC Calling Revenue, Gross Margin and Market Share (2020-2025)
11.9.4 Fuze Main Business Overview
11.9.5 Fuze Latest Developments
11.10 Aureon
11.10.1 Aureon Company Information
11.10.2 Aureon Cloud UC Calling Product Offered
11.10.3 Aureon Cloud UC Calling Revenue, Gross Margin and Market Share (2020-2025)
11.10.4 Aureon Main Business Overview
11.10.5 Aureon Latest Developments
11.11 Sinch
11.11.1 Sinch Company Information
11.11.2 Sinch Cloud UC Calling Product Offered
11.11.3 Sinch Cloud UC Calling Revenue, Gross Margin and Market Share (2020-2025)
11.11.4 Sinch Main Business Overview
11.11.5 Sinch Latest Developments
11.12 Nuvias
11.12.1 Nuvias Company Information
11.12.2 Nuvias Cloud UC Calling Product Offered
11.12.3 Nuvias Cloud UC Calling Revenue, Gross Margin and Market Share (2020-2025)
11.12.4 Nuvias Main Business Overview
11.12.5 Nuvias Latest Developments
11.13 Enreach
11.13.1 Enreach Company Information
11.13.2 Enreach Cloud UC Calling Product Offered
11.13.3 Enreach Cloud UC Calling Revenue, Gross Margin and Market Share (2020-2025)
11.13.4 Enreach Main Business Overview
11.13.5 Enreach Latest Developments
12 Research Findings and Conclusion
*If Applicable.