Global Computer Telephony Integration Software Market Growth (Status and Outlook) 2025-2031

Publication ID:

LPI01251858

Publication Date:

January 9, 2025

Pages:

129

Publisher:

LPI

Countries:

Global [1]

USD 3,660.00

IT Services [2]

Software [3]

Computing & Electronics [4]

Description:

The global Computer Telephony Integration Software market size is predicted to grow from US$ 2359 million in 2025 to US$ 6658 million in 2031; it is expected to grow at a CAGR of 18.9% from 2025 to 2031.
Computer telephony integration, also called computer鈥搕elephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be integrated or coordinated. CTI (Computer Telephony Integration) software enables you to control your phone or phone system from your computer. CTI is often used as a jargon term for describing integrations between a phone system and a customer relationship management (CRM) system that has already been deployed. These integrations add features to enhance both systems and help agents better handle interactions.
From a regional perspective, the US market share is relatively large, accounting for about 29%, and will maintain steady growth in the next few years.
With a market share of about 25%, Europe will continue to play an important role that cannot be ignored. China has about 16 per cent of the market. Major manufacturers are Five9, Salesforce, RingCentral, Twilio, Enghouse Interactive, NewVoiceMedia (Vonage), Genesys, Zendesk, Freshworks, NICE inContact, Nextiva, Talkdesk, Jive Communications (LogMeIn), Ameyo, Aircall, Tenfold, Ozonetel, InGenius, etc. The top three, with about 16% of the market.
The 鈥淐omputer Telephony Integration Software Industry Forecast鈥� looks at past sales and reviews total world Computer Telephony Integration Software sales in 2024, providing a comprehensive analysis by region and market sector of projected Computer Telephony Integration Software sales for 2025 through 2031. With Computer Telephony Integration Software sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Computer Telephony Integration Software industry.
This Insight Report provides a comprehensive analysis of the global Computer Telephony Integration Software landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyses the strategies of leading global companies with a focus on Computer Telephony Integration Software portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms鈥� unique position in an accelerating global Computer Telephony Integration Software market.
This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Computer Telephony Integration Software and breaks down the forecast by Type, by Application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Computer Telephony Integration Software.
This report presents a comprehensive overview, market shares, and growth opportunities of Computer Telephony Integration Software market by product type, application, key players and key regions and countries.
Segmentation by Type:
Cloud Based
On-Premise
Segmentation by Application:
Large Enterprises
SMEs
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Five9
Salesforce
RingCentral
Twilio
Enghouse Interactive
NewVoiceMedia (Vonage)
Genesys
Zendesk
Freshworks
NICE inContact
Nextiva
Talkdesk
Jive Communications (LogMeIn)
Ameyo
Aircall
Tenfold
Ozonetel
InGenius

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 Executive Summary
2.1 World Market Overview
2.1.1 Global Computer Telephony Integration Software Market Size (2020-2031)
2.1.2 Computer Telephony Integration Software Market Size CAGR by Region (2020 VS 2024 VS 2031)
2.1.3 World Current & Future Analysis for Computer Telephony Integration Software by Country/Region (2020, 2024 & 2031)
2.2 Computer Telephony Integration Software Segment by Type
2.2.1 Cloud Based
2.2.2 On-Premise
2.3 Computer Telephony Integration Software Market Size by Type
2.3.1 Computer Telephony Integration Software Market Size CAGR by Type (2020 VS 2024 VS 2031)
2.3.2 Global Computer Telephony Integration Software Market Size Market Share by Type (2020-2025)
2.4 Computer Telephony Integration Software Segment by Application
2.4.1 Large Enterprises
2.4.2 SMEs
2.5 Computer Telephony Integration Software Market Size by Application
2.5.1 Computer Telephony Integration Software Market Size CAGR by Application (2020 VS 2024 VS 2031)
2.5.2 Global Computer Telephony Integration Software Market Size Market Share by Application (2020-2025)
3 Computer Telephony Integration Software Market Size by Player
3.1 Computer Telephony Integration Software Market Size Market Share by Player
3.1.1 Global Computer Telephony Integration Software Revenue by Player (2020-2025)
3.1.2 Global Computer Telephony Integration Software Revenue Market Share by Player (2020-2025)
3.2 Global Computer Telephony Integration Software Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2023-2025)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 Computer Telephony Integration Software by Region
4.1 Computer Telephony Integration Software Market Size by Region (2020-2025)
4.2 Global Computer Telephony Integration Software Annual Revenue by Country/Region (2020-2025)
4.3 Americas Computer Telephony Integration Software Market Size Growth (2020-2025)
4.4 APAC Computer Telephony Integration Software Market Size Growth (2020-2025)
4.5 Europe Computer Telephony Integration Software Market Size Growth (2020-2025)
4.6 Middle East & Africa Computer Telephony Integration Software Market Size Growth (2020-2025)
5 Americas
5.1 Americas Computer Telephony Integration Software Market Size by Country (2020-2025)
5.2 Americas Computer Telephony Integration Software Market Size by Type (2020-2025)
5.3 Americas Computer Telephony Integration Software Market Size by Application (2020-2025)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC Computer Telephony Integration Software Market Size by Region (2020-2025)
6.2 APAC Computer Telephony Integration Software Market Size by Type (2020-2025)
6.3 APAC Computer Telephony Integration Software Market Size by Application (2020-2025)
6.4 China
6.5 Japan
6.6 South Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe Computer Telephony Integration Software Market Size by Country (2020-2025)
7.2 Europe Computer Telephony Integration Software Market Size by Type (2020-2025)
7.3 Europe Computer Telephony Integration Software Market Size by Application (2020-2025)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa Computer Telephony Integration Software by Region (2020-2025)
8.2 Middle East & Africa Computer Telephony Integration Software Market Size by Type (2020-2025)
8.3 Middle East & Africa Computer Telephony Integration Software Market Size by Application (2020-2025)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global Computer Telephony Integration Software Market Forecast
10.1 Global Computer Telephony Integration Software Forecast by Region (2026-2031)
10.1.1 Global Computer Telephony Integration Software Forecast by Region (2026-2031)
10.1.2 Americas Computer Telephony Integration Software Forecast
10.1.3 APAC Computer Telephony Integration Software Forecast
10.1.4 Europe Computer Telephony Integration Software Forecast
10.1.5 Middle East & Africa Computer Telephony Integration Software Forecast
10.2 Americas Computer Telephony Integration Software Forecast by Country (2026-2031)
10.2.1 United States Market Computer Telephony Integration Software Forecast
10.2.2 Canada Market Computer Telephony Integration Software Forecast
10.2.3 Mexico Market Computer Telephony Integration Software Forecast
10.2.4 Brazil Market Computer Telephony Integration Software Forecast
10.3 APAC Computer Telephony Integration Software Forecast by Region (2026-2031)
10.3.1 China Computer Telephony Integration Software Market Forecast
10.3.2 Japan Market Computer Telephony Integration Software Forecast
10.3.3 Korea Market Computer Telephony Integration Software Forecast
10.3.4 Southeast Asia Market Computer Telephony Integration Software Forecast
10.3.5 India Market Computer Telephony Integration Software Forecast
10.3.6 Australia Market Computer Telephony Integration Software Forecast
10.4 Europe Computer Telephony Integration Software Forecast by Country (2026-2031)
10.4.1 Germany Market Computer Telephony Integration Software Forecast
10.4.2 France Market Computer Telephony Integration Software Forecast
10.4.3 UK Market Computer Telephony Integration Software Forecast
10.4.4 Italy Market Computer Telephony Integration Software Forecast
10.4.5 Russia Market Computer Telephony Integration Software Forecast
10.5 Middle East & Africa Computer Telephony Integration Software Forecast by Region (2026-2031)
10.5.1 Egypt Market Computer Telephony Integration Software Forecast
10.5.2 South Africa Market Computer Telephony Integration Software Forecast
10.5.3 Israel Market Computer Telephony Integration Software Forecast
10.5.4 Turkey Market Computer Telephony Integration Software Forecast
10.6 Global Computer Telephony Integration Software Forecast by Type (2026-2031)
10.7 Global Computer Telephony Integration Software Forecast by Application (2026-2031)
10.7.1 GCC Countries Market Computer Telephony Integration Software Forecast
11 Key Players Analysis
11.1 Five9
11.1.1 Five9 Company Information
11.1.2 Five9 Computer Telephony Integration Software Product Offered
11.1.3 Five9 Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2020-2025)
11.1.4 Five9 Main Business Overview
11.1.5 Five9 Latest Developments
11.2 Salesforce
11.2.1 Salesforce Company Information
11.2.2 Salesforce Computer Telephony Integration Software Product Offered
11.2.3 Salesforce Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2020-2025)
11.2.4 Salesforce Main Business Overview
11.2.5 Salesforce Latest Developments
11.3 RingCentral
11.3.1 RingCentral Company Information
11.3.2 RingCentral Computer Telephony Integration Software Product Offered
11.3.3 RingCentral Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2020-2025)
11.3.4 RingCentral Main Business Overview
11.3.5 RingCentral Latest Developments
11.4 Twilio
11.4.1 Twilio Company Information
11.4.2 Twilio Computer Telephony Integration Software Product Offered
11.4.3 Twilio Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2020-2025)
11.4.4 Twilio Main Business Overview
11.4.5 Twilio Latest Developments
11.5 Enghouse Interactive
11.5.1 Enghouse Interactive Company Information
11.5.2 Enghouse Interactive Computer Telephony Integration Software Product Offered
11.5.3 Enghouse Interactive Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2020-2025)
11.5.4 Enghouse Interactive Main Business Overview
11.5.5 Enghouse Interactive Latest Developments
11.6 NewVoiceMedia (Vonage)
11.6.1 NewVoiceMedia (Vonage) Company Information
11.6.2 NewVoiceMedia (Vonage) Computer Telephony Integration Software Product Offered
11.6.3 NewVoiceMedia (Vonage) Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2020-2025)
11.6.4 NewVoiceMedia (Vonage) Main Business Overview
11.6.5 NewVoiceMedia (Vonage) Latest Developments
11.7 Genesys
11.7.1 Genesys Company Information
11.7.2 Genesys Computer Telephony Integration Software Product Offered
11.7.3 Genesys Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2020-2025)
11.7.4 Genesys Main Business Overview
11.7.5 Genesys Latest Developments
11.8 Zendesk
11.8.1 Zendesk Company Information
11.8.2 Zendesk Computer Telephony Integration Software Product Offered
11.8.3 Zendesk Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2020-2025)
11.8.4 Zendesk Main Business Overview
11.8.5 Zendesk Latest Developments
11.9 Freshworks
11.9.1 Freshworks Company Information
11.9.2 Freshworks Computer Telephony Integration Software Product Offered
11.9.3 Freshworks Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2020-2025)
11.9.4 Freshworks Main Business Overview
11.9.5 Freshworks Latest Developments
11.10 NICE inContact
11.10.1 NICE inContact Company Information
11.10.2 NICE inContact Computer Telephony Integration Software Product Offered
11.10.3 NICE inContact Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2020-2025)
11.10.4 NICE inContact Main Business Overview
11.10.5 NICE inContact Latest Developments
11.11 Nextiva
11.11.1 Nextiva Company Information
11.11.2 Nextiva Computer Telephony Integration Software Product Offered
11.11.3 Nextiva Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2020-2025)
11.11.4 Nextiva Main Business Overview
11.11.5 Nextiva Latest Developments
11.12 Talkdesk
11.12.1 Talkdesk Company Information
11.12.2 Talkdesk Computer Telephony Integration Software Product Offered
11.12.3 Talkdesk Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2020-2025)
11.12.4 Talkdesk Main Business Overview
11.12.5 Talkdesk Latest Developments
11.13 Jive Communications (LogMeIn)
11.13.1 Jive Communications (LogMeIn) Company Information
11.13.2 Jive Communications (LogMeIn) Computer Telephony Integration Software Product Offered
11.13.3 Jive Communications (LogMeIn) Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2020-2025)
11.13.4 Jive Communications (LogMeIn) Main Business Overview
11.13.5 Jive Communications (LogMeIn) Latest Developments
11.14 Ameyo
11.14.1 Ameyo Company Information
11.14.2 Ameyo Computer Telephony Integration Software Product Offered
11.14.3 Ameyo Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2020-2025)
11.14.4 Ameyo Main Business Overview
11.14.5 Ameyo Latest Developments
11.15 Aircall
11.15.1 Aircall Company Information
11.15.2 Aircall Computer Telephony Integration Software Product Offered
11.15.3 Aircall Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2020-2025)
11.15.4 Aircall Main Business Overview
11.15.5 Aircall Latest Developments
11.16 Tenfold
11.16.1 Tenfold Company Information
11.16.2 Tenfold Computer Telephony Integration Software Product Offered
11.16.3 Tenfold Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2020-2025)
11.16.4 Tenfold Main Business Overview
11.16.5 Tenfold Latest Developments
11.17 Ozonetel
11.17.1 Ozonetel Company Information
11.17.2 Ozonetel Computer Telephony Integration Software Product Offered
11.17.3 Ozonetel Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2020-2025)
11.17.4 Ozonetel Main Business Overview
11.17.5 Ozonetel Latest Developments
11.18 InGenius
11.18.1 InGenius Company Information
11.18.2 InGenius Computer Telephony Integration Software Product Offered
11.18.3 InGenius Computer Telephony Integration Software Revenue, Gross Margin and Market Share (2020-2025)
11.18.4 InGenius Main Business Overview
11.18.5 InGenius Latest Developments
12 Research Findings and Conclusion

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