The global Contact Center AI Software market size was valued at US$ million in 2023. With growing demand in downstream market, the Contact Center AI Software is forecast to a readjusted size of US$ million by 2030 with a CAGR of % during review period.
The research report highlights the growth potential of the global Contact Center AI Software market. Contact Center AI Software are expected to show stable growth in the future market. However, product differentiation, reducing costs, and supply chain optimization remain crucial for the widespread adoption of Contact Center AI Software. Market players need to invest in research and development, forge strategic partnerships, and align their offerings with evolving consumer preferences to capitalize on the immense opportunities presented by the Contact Center AI Software market.
Contact center software allows companies to manage a high volume of inbound and outbound customer communications across a range of channels. This includes call center solutions, which focus on managing and handling incoming calls based on the number called and an associated database of handling instructions. Contact Centers, and related call centers, are typically part of a company鈥檚 overall customer relationship management (CRM) processes and strategy. Many products offer the ability to track and store individual caller data. As such, previous call histories can be accessed by the agent each time a customer calls. This can reduce call average handle time (AHT) and time spent manually entering customer data. Contact Center software is ideal for small, midsize, and large contact centers. It is used in a wide variety of industries. Many Contact Center products are now omni-channel, or multi-channel. These products are typically cloud-based and have expanded their capabilities beyond traditional call center activity. Omni-channel software has the capabilities to handle and integrate customer communications across all potential touchpoints and channels. These can include voice, VoIP, email, fax, video chat, SMS/text, and social media platforms.
China and the United States are two leaders in AI industry. On the AI 100 list (2022) released by CB Insights, the number of companies in the United States ranks first, with more than 70 companies, followed by the United Kingdom, with 8 companies on the list. China and Canada both holds 5 companies on the list. According to data from the China Academy of Information and Communications Technology, the scale of China's core artificial intelligence industry reached 楼508 billion in 2022, a year-on-year increase of 18%. From 2013 to November 2022, the cumulative number of patent applications for artificial intelligence inventions in the world reached 729,000, and the cumulative number of applications in China reached 389,000, accounting for 53.4%. However, the Global Artificial Intelligence Innovation Index Report 2021 released by the China Institute of Scientific and Technological Information shows that the overall strength of the United States is still far ahead. The number of artificial intelligence companies in the United States is about 4,670, while China has only 880. China's data center is less than 1/79 of that of the United States.
Key Features:
The report on Contact Center AI Software market reflects various aspects and provide valuable insights into the industry.
Market Size and Growth: The research report provide an overview of the current size and growth of the Contact Center AI Software market. It may include historical data, market segmentation by Type (e.g., Cloud-Based Type, On-Premise Type), and regional breakdowns.
Market Drivers and Challenges: The report can identify and analyse the factors driving the growth of the Contact Center AI Software market, such as government regulations, environmental concerns, technological advancements, and changing consumer preferences. It can also highlight the challenges faced by the industry, including infrastructure limitations, range anxiety, and high upfront costs.
Competitive Landscape: The research report provides analysis of the competitive landscape within the Contact Center AI Software market. It includes profiles of key players, their market share, strategies, and product offerings. The report can also highlight emerging players and their potential impact on the market.
Technological Developments: The research report can delve into the latest technological developments in the Contact Center AI Software industry. This include advancements in Contact Center AI Software technology, Contact Center AI Software new entrants, Contact Center AI Software new investment, and other innovations that are shaping the future of Contact Center AI Software.
Downstream Procumbent Preference: The report can shed light on customer procumbent behaviour and adoption trends in the Contact Center AI Software market. It includes factors influencing customer ' purchasing decisions, preferences for Contact Center AI Software product.
Government Policies and Incentives: The research report analyse the impact of government policies and incentives on the Contact Center AI Software market. This may include an assessment of regulatory frameworks, subsidies, tax incentives, and other measures aimed at promoting Contact Center AI Software market. The report also evaluates the effectiveness of these policies in driving market growth.
Environmental Impact and Sustainability: The research report assess the environmental impact and sustainability aspects of the Contact Center AI Software market.
Market Forecasts and Future Outlook: Based on the analysis conducted, the research report provide market forecasts and outlook for the Contact Center AI Software industry. This includes projections of market size, growth rates, regional trends, and predictions on technological advancements and policy developments.
Recommendations and Opportunities: The report conclude with recommendations for industry stakeholders, policymakers, and investors. It highlights potential opportunities for market players to capitalize on emerging trends, overcome challenges, and contribute to the growth and development of the Contact Center AI Software market.
Market Segmentation:
Contact Center AI Software market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
Segmentation by type
Cloud-Based Type
On-Premise Type
Segmentation by application
Banking, Financial Services, and Insurance (BFSI)
Retail and Consumer Goods
IT and Telecom
Healthcare
Travel and Hospitality
Government
Media and Entertainment
Others
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Oracle Corporation
SAP SE
Alcatel-Lucent Enterprise
Avaya
Mitel
Nextiva
VoIP Logic
Asterisk
Elastix
NEC
RingCentral
Five9
NICE in Contact
Aspect
8x8
Inteliwise
Cisco Systems
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 Executive Summary
2.1 World Market Overview
2.1.1 Global Contact Center AI Software Market Size 2019-2030
2.1.2 Contact Center AI Software Market Size CAGR by Region 2019 VS 2023 VS 2030
2.2 Contact Center AI Software Segment by Type
2.2.1 Cloud-Based Type
2.2.2 On-Premise Type
2.3 Contact Center AI Software Market Size by Type
2.3.1 Contact Center AI Software Market Size CAGR by Type (2019 VS 2023 VS 2030)
2.3.2 Global Contact Center AI Software Market Size Market Share by Type (2019-2024)
2.4 Contact Center AI Software Segment by Application
2.4.1 Banking, Financial Services, and Insurance (BFSI)
2.4.2 Retail and Consumer Goods
2.4.3 IT and Telecom
2.4.4 Healthcare
2.4.5 Travel and Hospitality
2.4.6 Government
2.4.7 Media and Entertainment
2.4.8 Others
2.5 Contact Center AI Software Market Size by Application
2.5.1 Contact Center AI Software Market Size CAGR by Application (2019 VS 2023 VS 2030)
2.5.2 Global Contact Center AI Software Market Size Market Share by Application (2019-2024)
3 Contact Center AI Software Market Size by Player
3.1 Contact Center AI Software Market Size Market Share by Players
3.1.1 Global Contact Center AI Software Revenue by Players (2019-2024)
3.1.2 Global Contact Center AI Software Revenue Market Share by Players (2019-2024)
3.2 Global Contact Center AI Software Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2022-2024)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 Contact Center AI Software by Regions
4.1 Contact Center AI Software Market Size by Regions (2019-2024)
4.2 Americas Contact Center AI Software Market Size Growth (2019-2024)
4.3 APAC Contact Center AI Software Market Size Growth (2019-2024)
4.4 Europe Contact Center AI Software Market Size Growth (2019-2024)
4.5 Middle East & Africa Contact Center AI Software Market Size Growth (2019-2024)
5 Americas
5.1 Americas Contact Center AI Software Market Size by Country (2019-2024)
5.2 Americas Contact Center AI Software Market Size by Type (2019-2024)
5.3 Americas Contact Center AI Software Market Size by Application (2019-2024)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC Contact Center AI Software Market Size by Region (2019-2024)
6.2 APAC Contact Center AI Software Market Size by Type (2019-2024)
6.3 APAC Contact Center AI Software Market Size by Application (2019-2024)
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe Contact Center AI Software by Country (2019-2024)
7.2 Europe Contact Center AI Software Market Size by Type (2019-2024)
7.3 Europe Contact Center AI Software Market Size by Application (2019-2024)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa Contact Center AI Software by Region (2019-2024)
8.2 Middle East & Africa Contact Center AI Software Market Size by Type (2019-2024)
8.3 Middle East & Africa Contact Center AI Software Market Size by Application (2019-2024)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global Contact Center AI Software Market Forecast
10.1 Global Contact Center AI Software Forecast by Regions (2025-2030)
10.1.1 Global Contact Center AI Software Forecast by Regions (2025-2030)
10.1.2 Americas Contact Center AI Software Forecast
10.1.3 APAC Contact Center AI Software Forecast
10.1.4 Europe Contact Center AI Software Forecast
10.1.5 Middle East & Africa Contact Center AI Software Forecast
10.2 Americas Contact Center AI Software Forecast by Country (2025-2030)
10.2.1 United States Contact Center AI Software Market Forecast
10.2.2 Canada Contact Center AI Software Market Forecast
10.2.3 Mexico Contact Center AI Software Market Forecast
10.2.4 Brazil Contact Center AI Software Market Forecast
10.3 APAC Contact Center AI Software Forecast by Region (2025-2030)
10.3.1 China Contact Center AI Software Market Forecast
10.3.2 Japan Contact Center AI Software Market Forecast
10.3.3 Korea Contact Center AI Software Market Forecast
10.3.4 Southeast Asia Contact Center AI Software Market Forecast
10.3.5 India Contact Center AI Software Market Forecast
10.3.6 Australia Contact Center AI Software Market Forecast
10.4 Europe Contact Center AI Software Forecast by Country (2025-2030)
10.4.1 Germany Contact Center AI Software Market Forecast
10.4.2 France Contact Center AI Software Market Forecast
10.4.3 UK Contact Center AI Software Market Forecast
10.4.4 Italy Contact Center AI Software Market Forecast
10.4.5 Russia Contact Center AI Software Market Forecast
10.5 Middle East & Africa Contact Center AI Software Forecast by Region (2025-2030)
10.5.1 Egypt Contact Center AI Software Market Forecast
10.5.2 South Africa Contact Center AI Software Market Forecast
10.5.3 Israel Contact Center AI Software Market Forecast
10.5.4 Turkey Contact Center AI Software Market Forecast
10.5.5 GCC Countries Contact Center AI Software Market Forecast
10.6 Global Contact Center AI Software Forecast by Type (2025-2030)
10.7 Global Contact Center AI Software Forecast by Application (2025-2030)
11 Key Players Analysis
11.1 Oracle Corporation
11.1.1 Oracle Corporation Company Information
11.1.2 Oracle Corporation Contact Center AI Software Product Offered
11.1.3 Oracle Corporation Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
11.1.4 Oracle Corporation Main Business Overview
11.1.5 Oracle Corporation Latest Developments
11.2 SAP SE
11.2.1 SAP SE Company Information
11.2.2 SAP SE Contact Center AI Software Product Offered
11.2.3 SAP SE Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
11.2.4 SAP SE Main Business Overview
11.2.5 SAP SE Latest Developments
11.3 Alcatel-Lucent Enterprise
11.3.1 Alcatel-Lucent Enterprise Company Information
11.3.2 Alcatel-Lucent Enterprise Contact Center AI Software Product Offered
11.3.3 Alcatel-Lucent Enterprise Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
11.3.4 Alcatel-Lucent Enterprise Main Business Overview
11.3.5 Alcatel-Lucent Enterprise Latest Developments
11.4 Avaya
11.4.1 Avaya Company Information
11.4.2 Avaya Contact Center AI Software Product Offered
11.4.3 Avaya Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
11.4.4 Avaya Main Business Overview
11.4.5 Avaya Latest Developments
11.5 Mitel
11.5.1 Mitel Company Information
11.5.2 Mitel Contact Center AI Software Product Offered
11.5.3 Mitel Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
11.5.4 Mitel Main Business Overview
11.5.5 Mitel Latest Developments
11.6 Nextiva
11.6.1 Nextiva Company Information
11.6.2 Nextiva Contact Center AI Software Product Offered
11.6.3 Nextiva Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
11.6.4 Nextiva Main Business Overview
11.6.5 Nextiva Latest Developments
11.7 VoIP Logic
11.7.1 VoIP Logic Company Information
11.7.2 VoIP Logic Contact Center AI Software Product Offered
11.7.3 VoIP Logic Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
11.7.4 VoIP Logic Main Business Overview
11.7.5 VoIP Logic Latest Developments
11.8 Asterisk
11.8.1 Asterisk Company Information
11.8.2 Asterisk Contact Center AI Software Product Offered
11.8.3 Asterisk Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
11.8.4 Asterisk Main Business Overview
11.8.5 Asterisk Latest Developments
11.9 Elastix
11.9.1 Elastix Company Information
11.9.2 Elastix Contact Center AI Software Product Offered
11.9.3 Elastix Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
11.9.4 Elastix Main Business Overview
11.9.5 Elastix Latest Developments
11.10 NEC
11.10.1 NEC Company Information
11.10.2 NEC Contact Center AI Software Product Offered
11.10.3 NEC Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
11.10.4 NEC Main Business Overview
11.10.5 NEC Latest Developments
11.11 RingCentral
11.11.1 RingCentral Company Information
11.11.2 RingCentral Contact Center AI Software Product Offered
11.11.3 RingCentral Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
11.11.4 RingCentral Main Business Overview
11.11.5 RingCentral Latest Developments
11.12 Five9
11.12.1 Five9 Company Information
11.12.2 Five9 Contact Center AI Software Product Offered
11.12.3 Five9 Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
11.12.4 Five9 Main Business Overview
11.12.5 Five9 Latest Developments
11.13 NICE in Contact
11.13.1 NICE in Contact Company Information
11.13.2 NICE in Contact Contact Center AI Software Product Offered
11.13.3 NICE in Contact Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
11.13.4 NICE in Contact Main Business Overview
11.13.5 NICE in Contact Latest Developments
11.14 Aspect
11.14.1 Aspect Company Information
11.14.2 Aspect Contact Center AI Software Product Offered
11.14.3 Aspect Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
11.14.4 Aspect Main Business Overview
11.14.5 Aspect Latest Developments
11.15 8x8
11.15.1 8x8 Company Information
11.15.2 8x8 Contact Center AI Software Product Offered
11.15.3 8x8 Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
11.15.4 8x8 Main Business Overview
11.15.5 8x8 Latest Developments
11.16 Inteliwise
11.16.1 Inteliwise Company Information
11.16.2 Inteliwise Contact Center AI Software Product Offered
11.16.3 Inteliwise Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
11.16.4 Inteliwise Main Business Overview
11.16.5 Inteliwise Latest Developments
11.17 Cisco Systems
11.17.1 Cisco Systems Company Information
11.17.2 Cisco Systems Contact Center AI Software Product Offered
11.17.3 Cisco Systems Contact Center AI Software Revenue, Gross Margin and Market Share (2019-2024)
11.17.4 Cisco Systems Main Business Overview
11.17.5 Cisco Systems Latest Developments
12 Research Findings and Conclusion
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