The global Conversation Intelligence Platform market size is predicted to grow from US$ 1569 million in 2025 to US$ 7091 million in 2031; it is expected to grow at a CAGR of 28.6% from 2025 to 2031.
Conversation Intelligence platforms leverage artificial intelligence, primarily in the forms of machine learning and natural language processing, to extract data from business call recordings.
The call recordings are then pulled into the CI software platform which analyzes and transcribes the conversation. The software identifies who is speaking, when they speak, important keywords and phrases, and pauses in the conversation. All of this is then used to process additional data and determine action items.
The top 5 participants in the conversation intelligence platform market are going.io, Chorus. ai (AffectLayer), SalesLoft, CallRail, and Revenue.io, accounting for about 40% of the market share.North America is the largest market, with a share about 38%, followed by Asia Pacific and Europe with the share about 28% and 18%. At present, the intelligent dialogue analysis market mainly takes cloud based as the main product, accounting for about 75% of the market. Its main application areas are large enterprises, with a market share of about 60%.
The 鈥淐onversation Intelligence Platform Industry Forecast鈥� looks at past sales and reviews total world Conversation Intelligence Platform sales in 2024, providing a comprehensive analysis by region and market sector of projected Conversation Intelligence Platform sales for 2025 through 2031. With Conversation Intelligence Platform sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Conversation Intelligence Platform industry.
This Insight Report provides a comprehensive analysis of the global Conversation Intelligence Platform landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyses the strategies of leading global companies with a focus on Conversation Intelligence Platform portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms鈥� unique position in an accelerating global Conversation Intelligence Platform market.
This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Conversation Intelligence Platform and breaks down the forecast by Type, by Application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Conversation Intelligence Platform.
This report presents a comprehensive overview, market shares, and growth opportunities of Conversation Intelligence Platform market by product type, application, key players and key regions and countries.
Segmentation by Type:
Cloud Based
On-premises
Segmentation by Application:
Small and Medium Enterprises (SMEs)
Large Enterprises
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Gong.io
Chorus.ai (ZoomInfo)
SalesLoft
CallRail
Revenue.io
Jiminny
Invoca
Allego
Tethr
Observe.ai
CallMiner
Avoma
Mindtickle
Salesken
baidu
Ali cloud
tencent
huawei
Iflytek
AI Speech Co., Ltd.
BYAI Technology Co., Ltd
ZhiZhen smart
Shenzhen Zhuiyi Technology Co., Ltd.
Nanjing Star Bat Technology Co., Ltd.
Zhujian Intelligent Technology (Shanghai) Co., Ltd.
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 Executive Summary
2.1 World Market Overview
2.1.1 Global Conversation Intelligence Platform Market Size (2020-2031)
2.1.2 Conversation Intelligence Platform Market Size CAGR by Region (2020 VS 2024 VS 2031)
2.1.3 World Current & Future Analysis for Conversation Intelligence Platform by Country/Region (2020, 2024 & 2031)
2.2 Conversation Intelligence Platform Segment by Type
2.2.1 Cloud Based
2.2.2 On-premises
2.3 Conversation Intelligence Platform Market Size by Type
2.3.1 Conversation Intelligence Platform Market Size CAGR by Type (2020 VS 2024 VS 2031)
2.3.2 Global Conversation Intelligence Platform Market Size Market Share by Type (2020-2025)
2.4 Conversation Intelligence Platform Segment by Application
2.4.1 Small and Medium Enterprises (SMEs)
2.4.2 Large Enterprises
2.5 Conversation Intelligence Platform Market Size by Application
2.5.1 Conversation Intelligence Platform Market Size CAGR by Application (2020 VS 2024 VS 2031)
2.5.2 Global Conversation Intelligence Platform Market Size Market Share by Application (2020-2025)
3 Conversation Intelligence Platform Market Size by Player
3.1 Conversation Intelligence Platform Market Size Market Share by Player
3.1.1 Global Conversation Intelligence Platform Revenue by Player (2020-2025)
3.1.2 Global Conversation Intelligence Platform Revenue Market Share by Player (2020-2025)
3.2 Global Conversation Intelligence Platform Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2023-2025)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 Conversation Intelligence Platform by Region
4.1 Conversation Intelligence Platform Market Size by Region (2020-2025)
4.2 Global Conversation Intelligence Platform Annual Revenue by Country/Region (2020-2025)
4.3 Americas Conversation Intelligence Platform Market Size Growth (2020-2025)
4.4 APAC Conversation Intelligence Platform Market Size Growth (2020-2025)
4.5 Europe Conversation Intelligence Platform Market Size Growth (2020-2025)
4.6 Middle East & Africa Conversation Intelligence Platform Market Size Growth (2020-2025)
5 Americas
5.1 Americas Conversation Intelligence Platform Market Size by Country (2020-2025)
5.2 Americas Conversation Intelligence Platform Market Size by Type (2020-2025)
5.3 Americas Conversation Intelligence Platform Market Size by Application (2020-2025)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC Conversation Intelligence Platform Market Size by Region (2020-2025)
6.2 APAC Conversation Intelligence Platform Market Size by Type (2020-2025)
6.3 APAC Conversation Intelligence Platform Market Size by Application (2020-2025)
6.4 China
6.5 Japan
6.6 South Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe Conversation Intelligence Platform Market Size by Country (2020-2025)
7.2 Europe Conversation Intelligence Platform Market Size by Type (2020-2025)
7.3 Europe Conversation Intelligence Platform Market Size by Application (2020-2025)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa Conversation Intelligence Platform by Region (2020-2025)
8.2 Middle East & Africa Conversation Intelligence Platform Market Size by Type (2020-2025)
8.3 Middle East & Africa Conversation Intelligence Platform Market Size by Application (2020-2025)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global Conversation Intelligence Platform Market Forecast
10.1 Global Conversation Intelligence Platform Forecast by Region (2026-2031)
10.1.1 Global Conversation Intelligence Platform Forecast by Region (2026-2031)
10.1.2 Americas Conversation Intelligence Platform Forecast
10.1.3 APAC Conversation Intelligence Platform Forecast
10.1.4 Europe Conversation Intelligence Platform Forecast
10.1.5 Middle East & Africa Conversation Intelligence Platform Forecast
10.2 Americas Conversation Intelligence Platform Forecast by Country (2026-2031)
10.2.1 United States Market Conversation Intelligence Platform Forecast
10.2.2 Canada Market Conversation Intelligence Platform Forecast
10.2.3 Mexico Market Conversation Intelligence Platform Forecast
10.2.4 Brazil Market Conversation Intelligence Platform Forecast
10.3 APAC Conversation Intelligence Platform Forecast by Region (2026-2031)
10.3.1 China Conversation Intelligence Platform Market Forecast
10.3.2 Japan Market Conversation Intelligence Platform Forecast
10.3.3 Korea Market Conversation Intelligence Platform Forecast
10.3.4 Southeast Asia Market Conversation Intelligence Platform Forecast
10.3.5 India Market Conversation Intelligence Platform Forecast
10.3.6 Australia Market Conversation Intelligence Platform Forecast
10.4 Europe Conversation Intelligence Platform Forecast by Country (2026-2031)
10.4.1 Germany Market Conversation Intelligence Platform Forecast
10.4.2 France Market Conversation Intelligence Platform Forecast
10.4.3 UK Market Conversation Intelligence Platform Forecast
10.4.4 Italy Market Conversation Intelligence Platform Forecast
10.4.5 Russia Market Conversation Intelligence Platform Forecast
10.5 Middle East & Africa Conversation Intelligence Platform Forecast by Region (2026-2031)
10.5.1 Egypt Market Conversation Intelligence Platform Forecast
10.5.2 South Africa Market Conversation Intelligence Platform Forecast
10.5.3 Israel Market Conversation Intelligence Platform Forecast
10.5.4 Turkey Market Conversation Intelligence Platform Forecast
10.6 Global Conversation Intelligence Platform Forecast by Type (2026-2031)
10.7 Global Conversation Intelligence Platform Forecast by Application (2026-2031)
10.7.1 GCC Countries Market Conversation Intelligence Platform Forecast
11 Key Players Analysis
11.1 Gong.io
11.1.1 Gong.io Company Information
11.1.2 Gong.io Conversation Intelligence Platform Product Offered
11.1.3 Gong.io Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
11.1.4 Gong.io Main Business Overview
11.1.5 Gong.io Latest Developments
11.2 Chorus.ai (ZoomInfo)
11.2.1 Chorus.ai (ZoomInfo) Company Information
11.2.2 Chorus.ai (ZoomInfo) Conversation Intelligence Platform Product Offered
11.2.3 Chorus.ai (ZoomInfo) Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
11.2.4 Chorus.ai (ZoomInfo) Main Business Overview
11.2.5 Chorus.ai (ZoomInfo) Latest Developments
11.3 SalesLoft
11.3.1 SalesLoft Company Information
11.3.2 SalesLoft Conversation Intelligence Platform Product Offered
11.3.3 SalesLoft Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
11.3.4 SalesLoft Main Business Overview
11.3.5 SalesLoft Latest Developments
11.4 CallRail
11.4.1 CallRail Company Information
11.4.2 CallRail Conversation Intelligence Platform Product Offered
11.4.3 CallRail Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
11.4.4 CallRail Main Business Overview
11.4.5 CallRail Latest Developments
11.5 Revenue.io
11.5.1 Revenue.io Company Information
11.5.2 Revenue.io Conversation Intelligence Platform Product Offered
11.5.3 Revenue.io Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
11.5.4 Revenue.io Main Business Overview
11.5.5 Revenue.io Latest Developments
11.6 Jiminny
11.6.1 Jiminny Company Information
11.6.2 Jiminny Conversation Intelligence Platform Product Offered
11.6.3 Jiminny Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
11.6.4 Jiminny Main Business Overview
11.6.5 Jiminny Latest Developments
11.7 Invoca
11.7.1 Invoca Company Information
11.7.2 Invoca Conversation Intelligence Platform Product Offered
11.7.3 Invoca Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
11.7.4 Invoca Main Business Overview
11.7.5 Invoca Latest Developments
11.8 Allego
11.8.1 Allego Company Information
11.8.2 Allego Conversation Intelligence Platform Product Offered
11.8.3 Allego Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
11.8.4 Allego Main Business Overview
11.8.5 Allego Latest Developments
11.9 Tethr
11.9.1 Tethr Company Information
11.9.2 Tethr Conversation Intelligence Platform Product Offered
11.9.3 Tethr Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
11.9.4 Tethr Main Business Overview
11.9.5 Tethr Latest Developments
11.10 Observe.ai
11.10.1 Observe.ai Company Information
11.10.2 Observe.ai Conversation Intelligence Platform Product Offered
11.10.3 Observe.ai Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
11.10.4 Observe.ai Main Business Overview
11.10.5 Observe.ai Latest Developments
11.11 CallMiner
11.11.1 CallMiner Company Information
11.11.2 CallMiner Conversation Intelligence Platform Product Offered
11.11.3 CallMiner Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
11.11.4 CallMiner Main Business Overview
11.11.5 CallMiner Latest Developments
11.12 Avoma
11.12.1 Avoma Company Information
11.12.2 Avoma Conversation Intelligence Platform Product Offered
11.12.3 Avoma Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
11.12.4 Avoma Main Business Overview
11.12.5 Avoma Latest Developments
11.13 Mindtickle
11.13.1 Mindtickle Company Information
11.13.2 Mindtickle Conversation Intelligence Platform Product Offered
11.13.3 Mindtickle Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
11.13.4 Mindtickle Main Business Overview
11.13.5 Mindtickle Latest Developments
11.14 Salesken
11.14.1 Salesken Company Information
11.14.2 Salesken Conversation Intelligence Platform Product Offered
11.14.3 Salesken Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
11.14.4 Salesken Main Business Overview
11.14.5 Salesken Latest Developments
11.15 baidu
11.15.1 baidu Company Information
11.15.2 baidu Conversation Intelligence Platform Product Offered
11.15.3 baidu Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
11.15.4 baidu Main Business Overview
11.15.5 baidu Latest Developments
11.16 Ali cloud
11.16.1 Ali cloud Company Information
11.16.2 Ali cloud Conversation Intelligence Platform Product Offered
11.16.3 Ali cloud Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
11.16.4 Ali cloud Main Business Overview
11.16.5 Ali cloud Latest Developments
11.17 tencent
11.17.1 tencent Company Information
11.17.2 tencent Conversation Intelligence Platform Product Offered
11.17.3 tencent Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
11.17.4 tencent Main Business Overview
11.17.5 tencent Latest Developments
11.18 huawei
11.18.1 huawei Company Information
11.18.2 huawei Conversation Intelligence Platform Product Offered
11.18.3 huawei Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
11.18.4 huawei Main Business Overview
11.18.5 huawei Latest Developments
11.19 Iflytek
11.19.1 Iflytek Company Information
11.19.2 Iflytek Conversation Intelligence Platform Product Offered
11.19.3 Iflytek Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
11.19.4 Iflytek Main Business Overview
11.19.5 Iflytek Latest Developments
11.20 AI Speech Co., Ltd.
11.20.1 AI Speech Co., Ltd. Company Information
11.20.2 AI Speech Co., Ltd. Conversation Intelligence Platform Product Offered
11.20.3 AI Speech Co., Ltd. Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
11.20.4 AI Speech Co., Ltd. Main Business Overview
11.20.5 AI Speech Co., Ltd. Latest Developments
11.21 BYAI Technology Co., Ltd
11.21.1 BYAI Technology Co., Ltd Company Information
11.21.2 BYAI Technology Co., Ltd Conversation Intelligence Platform Product Offered
11.21.3 BYAI Technology Co., Ltd Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
11.21.4 BYAI Technology Co., Ltd Main Business Overview
11.21.5 BYAI Technology Co., Ltd Latest Developments
11.22 ZhiZhen smart
11.22.1 ZhiZhen smart Company Information
11.22.2 ZhiZhen smart Conversation Intelligence Platform Product Offered
11.22.3 ZhiZhen smart Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
11.22.4 ZhiZhen smart Main Business Overview
11.22.5 ZhiZhen smart Latest Developments
11.23 Shenzhen Zhuiyi Technology Co., Ltd.
11.23.1 Shenzhen Zhuiyi Technology Co., Ltd. Company Information
11.23.2 Shenzhen Zhuiyi Technology Co., Ltd. Conversation Intelligence Platform Product Offered
11.23.3 Shenzhen Zhuiyi Technology Co., Ltd. Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
11.23.4 Shenzhen Zhuiyi Technology Co., Ltd. Main Business Overview
11.23.5 Shenzhen Zhuiyi Technology Co., Ltd. Latest Developments
11.24 Nanjing Star Bat Technology Co., Ltd.
11.24.1 Nanjing Star Bat Technology Co., Ltd. Company Information
11.24.2 Nanjing Star Bat Technology Co., Ltd. Conversation Intelligence Platform Product Offered
11.24.3 Nanjing Star Bat Technology Co., Ltd. Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
11.24.4 Nanjing Star Bat Technology Co., Ltd. Main Business Overview
11.24.5 Nanjing Star Bat Technology Co., Ltd. Latest Developments
11.25 Zhujian Intelligent Technology (Shanghai) Co., Ltd.
11.25.1 Zhujian Intelligent Technology (Shanghai) Co., Ltd. Company Information
11.25.2 Zhujian Intelligent Technology (Shanghai) Co., Ltd. Conversation Intelligence Platform Product Offered
11.25.3 Zhujian Intelligent Technology (Shanghai) Co., Ltd. Conversation Intelligence Platform Revenue, Gross Margin and Market Share (2020-2025)
11.25.4 Zhujian Intelligent Technology (Shanghai) Co., Ltd. Main Business Overview
11.25.5 Zhujian Intelligent Technology (Shanghai) Co., Ltd. Latest Developments
12 Research Findings and Conclusion
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*If Applicable.