

The global Conversational AI Platform market size was valued at US$ 2301.1 million in 2023. With growing demand in downstream market, the Conversational AI Platform is forecast to a readjusted size of US$ 7443 million by 2030 with a CAGR of 18.3% during review period.
The research report highlights the growth potential of the global Conversational AI Platform market. Conversational AI Platform are expected to show stable growth in the future market. However, product differentiation, reducing costs, and supply chain optimization remain crucial for the widespread adoption of Conversational AI Platform. Market players need to invest in research and development, forge strategic partnerships, and align their offerings with evolving consumer preferences to capitalize on the immense opportunities presented by the Conversational AI Platform market.
Conversational AI Platform offers a user-friendly dialog designer to help develop and implement solutions for automating customer service, customer engagement, and human-computer interactions through natural language understanding and speech generation.
Global core conversational AI platform players include IBM, Genesys, LivePerson etc. The top 3 companies hold a share about 35%. North America is the largest market, with a share about 38%, followed by Asia-Pacific and Europe with the share about 32% and 23%. In terms of product, app conversational AI platform is the largest segment, with a share over 51%. And in terms of application, the largest application is large enterprises, followed by SMEs.
Key Features:
The report on Conversational AI Platform market reflects various aspects and provide valuable insights into the industry.
Market Size and Growth: The research report provide an overview of the current size and growth of the Conversational AI Platform market. It may include historical data, market segmentation by Type (e.g., Web Conversational AI Platform, App Conversational AI Platform), and regional breakdowns.
Market Drivers and Challenges: The report can identify and analyse the factors driving the growth of the Conversational AI Platform market, such as government regulations, environmental concerns, technological advancements, and changing consumer preferences. It can also highlight the challenges faced by the industry, including infrastructure limitations, range anxiety, and high upfront costs.
Competitive Landscape: The research report provides analysis of the competitive landscape within the Conversational AI Platform market. It includes profiles of key players, their market share, strategies, and product offerings. The report can also highlight emerging players and their potential impact on the market.
Technological Developments: The research report can delve into the latest technological developments in the Conversational AI Platform industry. This include advancements in Conversational AI Platform technology, Conversational AI Platform new entrants, Conversational AI Platform new investment, and other innovations that are shaping the future of Conversational AI Platform.
Downstream Procumbent Preference: The report can shed light on customer procumbent behaviour and adoption trends in the Conversational AI Platform market. It includes factors influencing customer ' purchasing decisions, preferences for Conversational AI Platform product.
Government Policies and Incentives: The research report analyse the impact of government policies and incentives on the Conversational AI Platform market. This may include an assessment of regulatory frameworks, subsidies, tax incentives, and other measures aimed at promoting Conversational AI Platform market. The report also evaluates the effectiveness of these policies in driving market growth.
Environmental Impact and Sustainability: The research report assess the environmental impact and sustainability aspects of the Conversational AI Platform market.
Market Forecasts and Future Outlook: Based on the analysis conducted, the research report provide market forecasts and outlook for the Conversational AI Platform industry. This includes projections of market size, growth rates, regional trends, and predictions on technological advancements and policy developments.
Recommendations and Opportunities: The report conclude with recommendations for industry stakeholders, policymakers, and investors. It highlights potential opportunities for market players to capitalize on emerging trends, overcome challenges, and contribute to the growth and development of the Conversational AI Platform market.
Market Segmentation:
Conversational AI Platform market is split by Type and by End User. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by End User in terms of value.
Segmentation by type
Web Conversational AI Platform
App Conversational AI Platform
Segmentation by end user
Large Enterprises
SMEs
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
SAP
IBM
Microsoft
Ada
Kore.ai
Conversica
LivePerson
Genesys
Boost.ai
Kata.ai
Cognigy
OneReach.ai
Avaamo
Just AI
Kasisto
Active.Ai
Solvvy
Certainly
Hyro
Mindsay
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 Executive Summary
2.1 World Market Overview
2.1.1 Global Conversational AI Platform Market Size 2019-2030
2.1.2 Conversational AI Platform Market Size CAGR by Region 2019 VS 2023 VS 2030
2.2 Conversational AI Platform Segment by Type
2.2.1 Web Conversational AI Platform
2.2.2 App Conversational AI Platform
2.3 Conversational AI Platform Market Size by Type
2.3.1 Conversational AI Platform Market Size CAGR by Type (2019 VS 2023 VS 2030)
2.3.2 Global Conversational AI Platform Market Size Market Share by Type (2019-2024)
2.4 Conversational AI Platform Segment by End User
2.4.1 Large Enterprises
2.4.2 SMEs
2.5 Conversational AI Platform Market Size by End User
2.5.1 Conversational AI Platform Market Size CAGR by End User (2019 VS 2023 VS 2030)
2.5.2 Global Conversational AI Platform Market Size Market Share by End User (2019-2024)
3 Conversational AI Platform Market Size by Player
3.1 Conversational AI Platform Market Size Market Share by Players
3.1.1 Global Conversational AI Platform Revenue by Players (2019-2024)
3.1.2 Global Conversational AI Platform Revenue Market Share by Players (2019-2024)
3.2 Global Conversational AI Platform Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2022-2024)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 Conversational AI Platform by Regions
4.1 Conversational AI Platform Market Size by Regions (2019-2024)
4.2 Americas Conversational AI Platform Market Size Growth (2019-2024)
4.3 APAC Conversational AI Platform Market Size Growth (2019-2024)
4.4 Europe Conversational AI Platform Market Size Growth (2019-2024)
4.5 Middle East & Africa Conversational AI Platform Market Size Growth (2019-2024)
5 Americas
5.1 Americas Conversational AI Platform Market Size by Country (2019-2024)
5.2 Americas Conversational AI Platform Market Size by Type (2019-2024)
5.3 Americas Conversational AI Platform Market Size by End User (2019-2024)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC Conversational AI Platform Market Size by Region (2019-2024)
6.2 APAC Conversational AI Platform Market Size by Type (2019-2024)
6.3 APAC Conversational AI Platform Market Size by End User (2019-2024)
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe Conversational AI Platform by Country (2019-2024)
7.2 Europe Conversational AI Platform Market Size by Type (2019-2024)
7.3 Europe Conversational AI Platform Market Size by End User (2019-2024)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa Conversational AI Platform by Region (2019-2024)
8.2 Middle East & Africa Conversational AI Platform Market Size by Type (2019-2024)
8.3 Middle East & Africa Conversational AI Platform Market Size by End User (2019-2024)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global Conversational AI Platform Market Forecast
10.1 Global Conversational AI Platform Forecast by Regions (2025-2030)
10.1.1 Global Conversational AI Platform Forecast by Regions (2025-2030)
10.1.2 Americas Conversational AI Platform Forecast
10.1.3 APAC Conversational AI Platform Forecast
10.1.4 Europe Conversational AI Platform Forecast
10.1.5 Middle East & Africa Conversational AI Platform Forecast
10.2 Americas Conversational AI Platform Forecast by Country (2025-2030)
10.2.1 United States Conversational AI Platform Market Forecast
10.2.2 Canada Conversational AI Platform Market Forecast
10.2.3 Mexico Conversational AI Platform Market Forecast
10.2.4 Brazil Conversational AI Platform Market Forecast
10.3 APAC Conversational AI Platform Forecast by Region (2025-2030)
10.3.1 China Conversational AI Platform Market Forecast
10.3.2 Japan Conversational AI Platform Market Forecast
10.3.3 Korea Conversational AI Platform Market Forecast
10.3.4 Southeast Asia Conversational AI Platform Market Forecast
10.3.5 India Conversational AI Platform Market Forecast
10.3.6 Australia Conversational AI Platform Market Forecast
10.4 Europe Conversational AI Platform Forecast by Country (2025-2030)
10.4.1 Germany Conversational AI Platform Market Forecast
10.4.2 France Conversational AI Platform Market Forecast
10.4.3 UK Conversational AI Platform Market Forecast
10.4.4 Italy Conversational AI Platform Market Forecast
10.4.5 Russia Conversational AI Platform Market Forecast
10.5 Middle East & Africa Conversational AI Platform Forecast by Region (2025-2030)
10.5.1 Egypt Conversational AI Platform Market Forecast
10.5.2 South Africa Conversational AI Platform Market Forecast
10.5.3 Israel Conversational AI Platform Market Forecast
10.5.4 Turkey Conversational AI Platform Market Forecast
10.5.5 GCC Countries Conversational AI Platform Market Forecast
10.6 Global Conversational AI Platform Forecast by Type (2025-2030)
10.7 Global Conversational AI Platform Forecast by End User (2025-2030)
11 Key Players Analysis
11.1 SAP
11.1.1 SAP Company Information
11.1.2 SAP Conversational AI Platform Product Offered
11.1.3 SAP Conversational AI Platform Revenue, Gross Margin and Market Share (2019-2024)
11.1.4 SAP Main Business Overview
11.1.5 SAP Latest Developments
11.2 IBM
11.2.1 IBM Company Information
11.2.2 IBM Conversational AI Platform Product Offered
11.2.3 IBM Conversational AI Platform Revenue, Gross Margin and Market Share (2019-2024)
11.2.4 IBM Main Business Overview
11.2.5 IBM Latest Developments
11.3 Microsoft
11.3.1 Microsoft Company Information
11.3.2 Microsoft Conversational AI Platform Product Offered
11.3.3 Microsoft Conversational AI Platform Revenue, Gross Margin and Market Share (2019-2024)
11.3.4 Microsoft Main Business Overview
11.3.5 Microsoft Latest Developments
11.4 Ada
11.4.1 Ada Company Information
11.4.2 Ada Conversational AI Platform Product Offered
11.4.3 Ada Conversational AI Platform Revenue, Gross Margin and Market Share (2019-2024)
11.4.4 Ada Main Business Overview
11.4.5 Ada Latest Developments
11.5 Kore.ai
11.5.1 Kore.ai Company Information
11.5.2 Kore.ai Conversational AI Platform Product Offered
11.5.3 Kore.ai Conversational AI Platform Revenue, Gross Margin and Market Share (2019-2024)
11.5.4 Kore.ai Main Business Overview
11.5.5 Kore.ai Latest Developments
11.6 Conversica
11.6.1 Conversica Company Information
11.6.2 Conversica Conversational AI Platform Product Offered
11.6.3 Conversica Conversational AI Platform Revenue, Gross Margin and Market Share (2019-2024)
11.6.4 Conversica Main Business Overview
11.6.5 Conversica Latest Developments
11.7 LivePerson
11.7.1 LivePerson Company Information
11.7.2 LivePerson Conversational AI Platform Product Offered
11.7.3 LivePerson Conversational AI Platform Revenue, Gross Margin and Market Share (2019-2024)
11.7.4 LivePerson Main Business Overview
11.7.5 LivePerson Latest Developments
11.8 Genesys
11.8.1 Genesys Company Information
11.8.2 Genesys Conversational AI Platform Product Offered
11.8.3 Genesys Conversational AI Platform Revenue, Gross Margin and Market Share (2019-2024)
11.8.4 Genesys Main Business Overview
11.8.5 Genesys Latest Developments
11.9 Boost.ai
11.9.1 Boost.ai Company Information
11.9.2 Boost.ai Conversational AI Platform Product Offered
11.9.3 Boost.ai Conversational AI Platform Revenue, Gross Margin and Market Share (2019-2024)
11.9.4 Boost.ai Main Business Overview
11.9.5 Boost.ai Latest Developments
11.10 Kata.ai
11.10.1 Kata.ai Company Information
11.10.2 Kata.ai Conversational AI Platform Product Offered
11.10.3 Kata.ai Conversational AI Platform Revenue, Gross Margin and Market Share (2019-2024)
11.10.4 Kata.ai Main Business Overview
11.10.5 Kata.ai Latest Developments
11.11 Cognigy
11.11.1 Cognigy Company Information
11.11.2 Cognigy Conversational AI Platform Product Offered
11.11.3 Cognigy Conversational AI Platform Revenue, Gross Margin and Market Share (2019-2024)
11.11.4 Cognigy Main Business Overview
11.11.5 Cognigy Latest Developments
11.12 OneReach.ai
11.12.1 OneReach.ai Company Information
11.12.2 OneReach.ai Conversational AI Platform Product Offered
11.12.3 OneReach.ai Conversational AI Platform Revenue, Gross Margin and Market Share (2019-2024)
11.12.4 OneReach.ai Main Business Overview
11.12.5 OneReach.ai Latest Developments
11.13 Avaamo
11.13.1 Avaamo Company Information
11.13.2 Avaamo Conversational AI Platform Product Offered
11.13.3 Avaamo Conversational AI Platform Revenue, Gross Margin and Market Share (2019-2024)
11.13.4 Avaamo Main Business Overview
11.13.5 Avaamo Latest Developments
11.14 Just AI
11.14.1 Just AI Company Information
11.14.2 Just AI Conversational AI Platform Product Offered
11.14.3 Just AI Conversational AI Platform Revenue, Gross Margin and Market Share (2019-2024)
11.14.4 Just AI Main Business Overview
11.14.5 Just AI Latest Developments
11.15 Kasisto
11.15.1 Kasisto Company Information
11.15.2 Kasisto Conversational AI Platform Product Offered
11.15.3 Kasisto Conversational AI Platform Revenue, Gross Margin and Market Share (2019-2024)
11.15.4 Kasisto Main Business Overview
11.15.5 Kasisto Latest Developments
11.16 Active.Ai
11.16.1 Active.Ai Company Information
11.16.2 Active.Ai Conversational AI Platform Product Offered
11.16.3 Active.Ai Conversational AI Platform Revenue, Gross Margin and Market Share (2019-2024)
11.16.4 Active.Ai Main Business Overview
11.16.5 Active.Ai Latest Developments
11.17 Solvvy
11.17.1 Solvvy Company Information
11.17.2 Solvvy Conversational AI Platform Product Offered
11.17.3 Solvvy Conversational AI Platform Revenue, Gross Margin and Market Share (2019-2024)
11.17.4 Solvvy Main Business Overview
11.17.5 Solvvy Latest Developments
11.18 Certainly
11.18.1 Certainly Company Information
11.18.2 Certainly Conversational AI Platform Product Offered
11.18.3 Certainly Conversational AI Platform Revenue, Gross Margin and Market Share (2019-2024)
11.18.4 Certainly Main Business Overview
11.18.5 Certainly Latest Developments
11.19 Hyro
11.19.1 Hyro Company Information
11.19.2 Hyro Conversational AI Platform Product Offered
11.19.3 Hyro Conversational AI Platform Revenue, Gross Margin and Market Share (2019-2024)
11.19.4 Hyro Main Business Overview
11.19.5 Hyro Latest Developments
11.20 Mindsay
11.20.1 Mindsay Company Information
11.20.2 Mindsay Conversational AI Platform Product Offered
11.20.3 Mindsay Conversational AI Platform Revenue, Gross Margin and Market Share (2019-2024)
11.20.4 Mindsay Main Business Overview
11.20.5 Mindsay Latest Developments
12 Research Findings and Conclusion
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*If Applicable.