According to this study, the global Conversational AI Tool market size will reach US$ 73124 million by 2031.
Conversational AI tools are software technologies that enable machines to simulate human-like conversations with users, typically through text or voice interactions. These tools leverage artificial intelligence, natural language processing (NLP), and machine learning to understand, process, and respond to user inputs in a coherent and relevant manner. Conversational AI tool powers applications like virtual assistants and chatbots, providing users with automated, yet seemingly human-like, interactions. These technologies see diverse applications across industries, from customer service bots in retail to streamlining reservation systems in travel, and even providing round-the-clock support in technology services.
China and the United States are two leaders in AI industry. On the AI 100 list (2022) released by CB Insights, the number of companies in the United States ranks first, with more than 70 companies, followed by the United Kingdom, with 8 companies on the list. China and Canada both holds 5 companies on the list. According to data from the China Academy of Information and Communications Technology, the scale of China's core artificial intelligence industry reached 楼508 billion in 2022, a year-on-year increase of 18%. From 2013 to November 2022, the cumulative number of patent applications for artificial intelligence inventions in the world reached 729,000, and the cumulative number of applications in China reached 389,000, accounting for 53.4%. However, the Global Artificial Intelligence Innovation Index Report 2021 released by the China Institute of Scientific and Technological Information shows that the overall strength of the United States is still far ahead. The number of artificial intelligence companies in the United States is about 4,670, while China has only 880. China's data center is less than 1/121 of that of the United States.
The 鈥淐onversational AI Tool Industry Forecast鈥� looks at past sales and reviews total world Conversational AI Tool sales in 2024, providing a comprehensive analysis by region and market sector of projected Conversational AI Tool sales for 2025 through 2031. With Conversational AI Tool sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Conversational AI Tool industry.
This Insight Report provides a comprehensive analysis of the global Conversational AI Tool landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyses the strategies of leading global companies with a focus on Conversational AI Tool portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms鈥� unique position in an accelerating global Conversational AI Tool market.
This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Conversational AI Tool and breaks down the forecast by Type, by Application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Conversational AI Tool.
This report presents a comprehensive overview, market shares, and growth opportunities of Conversational AI Tool market by product type, application, key players and key regions and countries.
Segmentation by Type:
Text-Based Conversational AI
Voice-Based Conversational AI
Multimodal Conversational AI
Segmentation by Application:
Customer Service & Support
Sales & Marketing
Healthcare
Education
Enterprise & Internal Operations
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
IBM Watsonx Assistant
Amazon Lex
Yellow.ai
Cognigy
Aisera
Amelia
Boost.ai
Tars Technologies
Avaamo
Oracle
Microsoft
Google Cloud
OpenAI
Flow XO
Customers.ai
Landbot.io
Ideta
Acquire
Feedyou
Intercom
Salesloft
Infobip
ProProfs ChatBot
Salesforce
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 Executive Summary
2.1 World Market Overview
2.1.1 Global Conversational AI Tool Market Size (2020-2031)
2.1.2 Conversational AI Tool Market Size CAGR by Region (2020 VS 2024 VS 2031)
2.1.3 World Current & Future Analysis for Conversational AI Tool by Country/Region (2020, 2024 & 2031)
2.2 Conversational AI Tool Segment by Type
2.2.1 Text-Based Conversational AI
2.2.2 Voice-Based Conversational AI
2.2.3 Multimodal Conversational AI
2.3 Conversational AI Tool Market Size by Type
2.3.1 Conversational AI Tool Market Size CAGR by Type (2020 VS 2024 VS 2031)
2.3.2 Global Conversational AI Tool Market Size Market Share by Type (2020-2025)
2.4 Conversational AI Tool Segment by Application
2.4.1 Customer Service & Support
2.4.2 Sales & Marketing
2.4.3 Healthcare
2.4.4 Education
2.4.5 Enterprise & Internal Operations
2.5 Conversational AI Tool Market Size by Application
2.5.1 Conversational AI Tool Market Size CAGR by Application (2020 VS 2024 VS 2031)
2.5.2 Global Conversational AI Tool Market Size Market Share by Application (2020-2025)
3 Conversational AI Tool Market Size by Player
3.1 Conversational AI Tool Market Size Market Share by Player
3.1.1 Global Conversational AI Tool Revenue by Player (2020-2025)
3.1.2 Global Conversational AI Tool Revenue Market Share by Player (2020-2025)
3.2 Global Conversational AI Tool Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2023-2025)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 Conversational AI Tool by Region
4.1 Conversational AI Tool Market Size by Region (2020-2025)
4.2 Global Conversational AI Tool Annual Revenue by Country/Region (2020-2025)
4.3 Americas Conversational AI Tool Market Size Growth (2020-2025)
4.4 APAC Conversational AI Tool Market Size Growth (2020-2025)
4.5 Europe Conversational AI Tool Market Size Growth (2020-2025)
4.6 Middle East & Africa Conversational AI Tool Market Size Growth (2020-2025)
5 Americas
5.1 Americas Conversational AI Tool Market Size by Country (2020-2025)
5.2 Americas Conversational AI Tool Market Size by Type (2020-2025)
5.3 Americas Conversational AI Tool Market Size by Application (2020-2025)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC Conversational AI Tool Market Size by Region (2020-2025)
6.2 APAC Conversational AI Tool Market Size by Type (2020-2025)
6.3 APAC Conversational AI Tool Market Size by Application (2020-2025)
6.4 China
6.5 Japan
6.6 South Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe Conversational AI Tool Market Size by Country (2020-2025)
7.2 Europe Conversational AI Tool Market Size by Type (2020-2025)
7.3 Europe Conversational AI Tool Market Size by Application (2020-2025)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa Conversational AI Tool by Region (2020-2025)
8.2 Middle East & Africa Conversational AI Tool Market Size by Type (2020-2025)
8.3 Middle East & Africa Conversational AI Tool Market Size by Application (2020-2025)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global Conversational AI Tool Market Forecast
10.1 Global Conversational AI Tool Forecast by Region (2026-2031)
10.1.1 Global Conversational AI Tool Forecast by Region (2026-2031)
10.1.2 Americas Conversational AI Tool Forecast
10.1.3 APAC Conversational AI Tool Forecast
10.1.4 Europe Conversational AI Tool Forecast
10.1.5 Middle East & Africa Conversational AI Tool Forecast
10.2 Americas Conversational AI Tool Forecast by Country (2026-2031)
10.2.1 United States Market Conversational AI Tool Forecast
10.2.2 Canada Market Conversational AI Tool Forecast
10.2.3 Mexico Market Conversational AI Tool Forecast
10.2.4 Brazil Market Conversational AI Tool Forecast
10.3 APAC Conversational AI Tool Forecast by Region (2026-2031)
10.3.1 China Conversational AI Tool Market Forecast
10.3.2 Japan Market Conversational AI Tool Forecast
10.3.3 Korea Market Conversational AI Tool Forecast
10.3.4 Southeast Asia Market Conversational AI Tool Forecast
10.3.5 India Market Conversational AI Tool Forecast
10.3.6 Australia Market Conversational AI Tool Forecast
10.4 Europe Conversational AI Tool Forecast by Country (2026-2031)
10.4.1 Germany Market Conversational AI Tool Forecast
10.4.2 France Market Conversational AI Tool Forecast
10.4.3 UK Market Conversational AI Tool Forecast
10.4.4 Italy Market Conversational AI Tool Forecast
10.4.5 Russia Market Conversational AI Tool Forecast
10.5 Middle East & Africa Conversational AI Tool Forecast by Region (2026-2031)
10.5.1 Egypt Market Conversational AI Tool Forecast
10.5.2 South Africa Market Conversational AI Tool Forecast
10.5.3 Israel Market Conversational AI Tool Forecast
10.5.4 Turkey Market Conversational AI Tool Forecast
10.6 Global Conversational AI Tool Forecast by Type (2026-2031)
10.7 Global Conversational AI Tool Forecast by Application (2026-2031)
10.7.1 GCC Countries Market Conversational AI Tool Forecast
11 Key Players Analysis
11.1 IBM Watsonx Assistant
11.1.1 IBM Watsonx Assistant Company Information
11.1.2 IBM Watsonx Assistant Conversational AI Tool Product Offered
11.1.3 IBM Watsonx Assistant Conversational AI Tool Revenue, Gross Margin and Market Share (2020-2025)
11.1.4 IBM Watsonx Assistant Main Business Overview
11.1.5 IBM Watsonx Assistant Latest Developments
11.2 Amazon Lex
11.2.1 Amazon Lex Company Information
11.2.2 Amazon Lex Conversational AI Tool Product Offered
11.2.3 Amazon Lex Conversational AI Tool Revenue, Gross Margin and Market Share (2020-2025)
11.2.4 Amazon Lex Main Business Overview
11.2.5 Amazon Lex Latest Developments
11.3 Yellow.ai
11.3.1 Yellow.ai Company Information
11.3.2 Yellow.ai Conversational AI Tool Product Offered
11.3.3 Yellow.ai Conversational AI Tool Revenue, Gross Margin and Market Share (2020-2025)
11.3.4 Yellow.ai Main Business Overview
11.3.5 Yellow.ai Latest Developments
11.4 Cognigy
11.4.1 Cognigy Company Information
11.4.2 Cognigy Conversational AI Tool Product Offered
11.4.3 Cognigy Conversational AI Tool Revenue, Gross Margin and Market Share (2020-2025)
11.4.4 Cognigy Main Business Overview
11.4.5 Cognigy Latest Developments
11.5 Aisera
11.5.1 Aisera Company Information
11.5.2 Aisera Conversational AI Tool Product Offered
11.5.3 Aisera Conversational AI Tool Revenue, Gross Margin and Market Share (2020-2025)
11.5.4 Aisera Main Business Overview
11.5.5 Aisera Latest Developments
11.6 Amelia
11.6.1 Amelia Company Information
11.6.2 Amelia Conversational AI Tool Product Offered
11.6.3 Amelia Conversational AI Tool Revenue, Gross Margin and Market Share (2020-2025)
11.6.4 Amelia Main Business Overview
11.6.5 Amelia Latest Developments
11.7 Boost.ai
11.7.1 Boost.ai Company Information
11.7.2 Boost.ai Conversational AI Tool Product Offered
11.7.3 Boost.ai Conversational AI Tool Revenue, Gross Margin and Market Share (2020-2025)
11.7.4 Boost.ai Main Business Overview
11.7.5 Boost.ai Latest Developments
11.8 Tars Technologies
11.8.1 Tars Technologies Company Information
11.8.2 Tars Technologies Conversational AI Tool Product Offered
11.8.3 Tars Technologies Conversational AI Tool Revenue, Gross Margin and Market Share (2020-2025)
11.8.4 Tars Technologies Main Business Overview
11.8.5 Tars Technologies Latest Developments
11.9 Avaamo
11.9.1 Avaamo Company Information
11.9.2 Avaamo Conversational AI Tool Product Offered
11.9.3 Avaamo Conversational AI Tool Revenue, Gross Margin and Market Share (2020-2025)
11.9.4 Avaamo Main Business Overview
11.9.5 Avaamo Latest Developments
11.10 Oracle
11.10.1 Oracle Company Information
11.10.2 Oracle Conversational AI Tool Product Offered
11.10.3 Oracle Conversational AI Tool Revenue, Gross Margin and Market Share (2020-2025)
11.10.4 Oracle Main Business Overview
11.10.5 Oracle Latest Developments
11.11 Microsoft
11.11.1 Microsoft Company Information
11.11.2 Microsoft Conversational AI Tool Product Offered
11.11.3 Microsoft Conversational AI Tool Revenue, Gross Margin and Market Share (2020-2025)
11.11.4 Microsoft Main Business Overview
11.11.5 Microsoft Latest Developments
11.12 Google Cloud
11.12.1 Google Cloud Company Information
11.12.2 Google Cloud Conversational AI Tool Product Offered
11.12.3 Google Cloud Conversational AI Tool Revenue, Gross Margin and Market Share (2020-2025)
11.12.4 Google Cloud Main Business Overview
11.12.5 Google Cloud Latest Developments
11.13 OpenAI
11.13.1 OpenAI Company Information
11.13.2 OpenAI Conversational AI Tool Product Offered
11.13.3 OpenAI Conversational AI Tool Revenue, Gross Margin and Market Share (2020-2025)
11.13.4 OpenAI Main Business Overview
11.13.5 OpenAI Latest Developments
11.14 Flow XO
11.14.1 Flow XO Company Information
11.14.2 Flow XO Conversational AI Tool Product Offered
11.14.3 Flow XO Conversational AI Tool Revenue, Gross Margin and Market Share (2020-2025)
11.14.4 Flow XO Main Business Overview
11.14.5 Flow XO Latest Developments
11.15 Customers.ai
11.15.1 Customers.ai Company Information
11.15.2 Customers.ai Conversational AI Tool Product Offered
11.15.3 Customers.ai Conversational AI Tool Revenue, Gross Margin and Market Share (2020-2025)
11.15.4 Customers.ai Main Business Overview
11.15.5 Customers.ai Latest Developments
11.16 Landbot.io
11.16.1 Landbot.io Company Information
11.16.2 Landbot.io Conversational AI Tool Product Offered
11.16.3 Landbot.io Conversational AI Tool Revenue, Gross Margin and Market Share (2020-2025)
11.16.4 Landbot.io Main Business Overview
11.16.5 Landbot.io Latest Developments
11.17 Ideta
11.17.1 Ideta Company Information
11.17.2 Ideta Conversational AI Tool Product Offered
11.17.3 Ideta Conversational AI Tool Revenue, Gross Margin and Market Share (2020-2025)
11.17.4 Ideta Main Business Overview
11.17.5 Ideta Latest Developments
11.18 Acquire
11.18.1 Acquire Company Information
11.18.2 Acquire Conversational AI Tool Product Offered
11.18.3 Acquire Conversational AI Tool Revenue, Gross Margin and Market Share (2020-2025)
11.18.4 Acquire Main Business Overview
11.18.5 Acquire Latest Developments
11.19 Feedyou
11.19.1 Feedyou Company Information
11.19.2 Feedyou Conversational AI Tool Product Offered
11.19.3 Feedyou Conversational AI Tool Revenue, Gross Margin and Market Share (2020-2025)
11.19.4 Feedyou Main Business Overview
11.19.5 Feedyou Latest Developments
11.20 Intercom
11.20.1 Intercom Company Information
11.20.2 Intercom Conversational AI Tool Product Offered
11.20.3 Intercom Conversational AI Tool Revenue, Gross Margin and Market Share (2020-2025)
11.20.4 Intercom Main Business Overview
11.20.5 Intercom Latest Developments
11.21 Salesloft
11.21.1 Salesloft Company Information
11.21.2 Salesloft Conversational AI Tool Product Offered
11.21.3 Salesloft Conversational AI Tool Revenue, Gross Margin and Market Share (2020-2025)
11.21.4 Salesloft Main Business Overview
11.21.5 Salesloft Latest Developments
11.22 Infobip
11.22.1 Infobip Company Information
11.22.2 Infobip Conversational AI Tool Product Offered
11.22.3 Infobip Conversational AI Tool Revenue, Gross Margin and Market Share (2020-2025)
11.22.4 Infobip Main Business Overview
11.22.5 Infobip Latest Developments
11.23 ProProfs ChatBot
11.23.1 ProProfs ChatBot Company Information
11.23.2 ProProfs ChatBot Conversational AI Tool Product Offered
11.23.3 ProProfs ChatBot Conversational AI Tool Revenue, Gross Margin and Market Share (2020-2025)
11.23.4 ProProfs ChatBot Main Business Overview
11.23.5 ProProfs ChatBot Latest Developments
11.24 Salesforce
11.24.1 Salesforce Company Information
11.24.2 Salesforce Conversational AI Tool Product Offered
11.24.3 Salesforce Conversational AI Tool Revenue, Gross Margin and Market Share (2020-2025)
11.24.4 Salesforce Main Business Overview
11.24.5 Salesforce Latest Developments
12 Research Findings and Conclusion
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*If Applicable.