Global Customer Journey Tools Market Growth (Status and Outlook) 2024-2030

Publication ID:

LPI12241644

Publication Date:

December 17, 2024

Pages:

131

Publisher:

LPI

Countries:

Global [1]

USD 3,660.00

IT Services [2]

Software [3]

Computing & Electronics [4]

Description:

The global Customer Journey Tools market size was valued at US$ 967.5 million in 2023. With growing demand in downstream market, the Customer Journey Tools is forecast to a readjusted size of US$ 1837.4 million by 2030 with a CAGR of 9.6% during review period.
The research report highlights the growth potential of the global Customer Journey Tools market. Customer Journey Tools are expected to show stable growth in the future market. However, product differentiation, reducing costs, and supply chain optimization remain crucial for the widespread adoption of Customer Journey Tools. Market players need to invest in research and development, forge strategic partnerships, and align their offerings with evolving consumer preferences to capitalize on the immense opportunities presented by the Customer Journey Tools market.
Customer Journey Tools represent a set of software tools or platforms that assist businesses in understanding, analyzing, and optimizing the customer journey. These tools provide visualizations, analytics, and insights into the various touchpoints and interactions that customers have with a company across different channels and stages. Customer Journey Tools enable businesses to track and map customer journeys, identify pain points or areas of improvement, and create more personalized and seamless experiences. They often integrate data from multiple sources and employ advanced analytics to help companies make data-driven decisions to enhance customer satisfaction, engagement, and loyalty.
The industry trend of Customer Journey Tools is witnessing widespread adoption as businesses increasingly focus on delivering exceptional customer experiences. Companies understand the importance of gaining insights into customer journeys to identify pain points and opportunities for improvement. The trend involves the integration of Customer Journey Tools with other customer-centric software like customer relationship management (CRM) and marketing automation platforms, creating a unified view of customer interactions. As technology advances, such tools are incorporating artificial intelligence and machine learning capabilities, allowing for real-time analysis and personalized recommendations. The industry trend revolves around leveraging Customer Journey Tools to drive customer-centric strategies, foster customer loyalty, and gain a competitive edge in the market.
Key Features:
The report on Customer Journey Tools market reflects various aspects and provide valuable insights into the industry.
Market Size and Growth: The research report provide an overview of the current size and growth of the Customer Journey Tools market. It may include historical data, market segmentation by Type (e.g., Journey Mapping, Journey Management), and regional breakdowns.
Market Drivers and Challenges: The report can identify and analyse the factors driving the growth of the Customer Journey Tools market, such as government regulations, environmental concerns, technological advancements, and changing consumer preferences. It can also highlight the challenges faced by the industry, including infrastructure limitations, range anxiety, and high upfront costs.
Competitive Landscape: The research report provides analysis of the competitive landscape within the Customer Journey Tools market. It includes profiles of key players, their market share, strategies, and product offerings. The report can also highlight emerging players and their potential impact on the market.
Technological Developments: The research report can delve into the latest technological developments in the Customer Journey Tools industry. This include advancements in Customer Journey Tools technology, Customer Journey Tools new entrants, Customer Journey Tools new investment, and other innovations that are shaping the future of Customer Journey Tools.
Downstream Procumbent Preference: The report can shed light on customer procumbent behaviour and adoption trends in the Customer Journey Tools market. It includes factors influencing customer ' purchasing decisions, preferences for Customer Journey Tools product.
Government Policies and Incentives: The research report analyse the impact of government policies and incentives on the Customer Journey Tools market. This may include an assessment of regulatory frameworks, subsidies, tax incentives, and other measures aimed at promoting Customer Journey Tools market. The report also evaluates the effectiveness of these policies in driving market growth.
Environmental Impact and Sustainability: The research report assess the environmental impact and sustainability aspects of the Customer Journey Tools market.
Market Forecasts and Future Outlook: Based on the analysis conducted, the research report provide market forecasts and outlook for the Customer Journey Tools industry. This includes projections of market size, growth rates, regional trends, and predictions on technological advancements and policy developments.
Recommendations and Opportunities: The report conclude with recommendations for industry stakeholders, policymakers, and investors. It highlights potential opportunities for market players to capitalize on emerging trends, overcome challenges, and contribute to the growth and development of the Customer Journey Tools market.
Market Segmentation:
Customer Journey Tools market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
Segmentation by type
Journey Mapping
Journey Management
Journey Analytics
Other
Segmentation by application
Large Enterprises
SMEs
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Act-On Software
Clarabridge
CSG
Gainsight
Genesys
Hotjar
Lucidchart
Microsoft
Miro
Quadient
SAS
Smaply
SugarCRM
Thunderhead
Totango
Touchpoint
UXPressia
Woopra

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 Executive Summary
2.1 World Market Overview
2.1.1 Global Customer Journey Tools Market Size 2019-2030
2.1.2 Customer Journey Tools Market Size CAGR by Region 2019 VS 2023 VS 2030
2.2 Customer Journey Tools Segment by Type
2.2.1 Journey Mapping
2.2.2 Journey Management
2.2.3 Journey Analytics
2.2.4 Other
2.3 Customer Journey Tools Market Size by Type
2.3.1 Customer Journey Tools Market Size CAGR by Type (2019 VS 2023 VS 2030)
2.3.2 Global Customer Journey Tools Market Size Market Share by Type (2019-2024)
2.4 Customer Journey Tools Segment by Application
2.4.1 Large Enterprises
2.4.2 SMEs
2.5 Customer Journey Tools Market Size by Application
2.5.1 Customer Journey Tools Market Size CAGR by Application (2019 VS 2023 VS 2030)
2.5.2 Global Customer Journey Tools Market Size Market Share by Application (2019-2024)
3 Customer Journey Tools Market Size by Player
3.1 Customer Journey Tools Market Size Market Share by Players
3.1.1 Global Customer Journey Tools Revenue by Players (2019-2024)
3.1.2 Global Customer Journey Tools Revenue Market Share by Players (2019-2024)
3.2 Global Customer Journey Tools Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2022-2024)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 Customer Journey Tools by Regions
4.1 Customer Journey Tools Market Size by Regions (2019-2024)
4.2 Americas Customer Journey Tools Market Size Growth (2019-2024)
4.3 APAC Customer Journey Tools Market Size Growth (2019-2024)
4.4 Europe Customer Journey Tools Market Size Growth (2019-2024)
4.5 Middle East & Africa Customer Journey Tools Market Size Growth (2019-2024)
5 Americas
5.1 Americas Customer Journey Tools Market Size by Country (2019-2024)
5.2 Americas Customer Journey Tools Market Size by Type (2019-2024)
5.3 Americas Customer Journey Tools Market Size by Application (2019-2024)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC Customer Journey Tools Market Size by Region (2019-2024)
6.2 APAC Customer Journey Tools Market Size by Type (2019-2024)
6.3 APAC Customer Journey Tools Market Size by Application (2019-2024)
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe Customer Journey Tools by Country (2019-2024)
7.2 Europe Customer Journey Tools Market Size by Type (2019-2024)
7.3 Europe Customer Journey Tools Market Size by Application (2019-2024)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa Customer Journey Tools by Region (2019-2024)
8.2 Middle East & Africa Customer Journey Tools Market Size by Type (2019-2024)
8.3 Middle East & Africa Customer Journey Tools Market Size by Application (2019-2024)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global Customer Journey Tools Market Forecast
10.1 Global Customer Journey Tools Forecast by Regions (2025-2030)
10.1.1 Global Customer Journey Tools Forecast by Regions (2025-2030)
10.1.2 Americas Customer Journey Tools Forecast
10.1.3 APAC Customer Journey Tools Forecast
10.1.4 Europe Customer Journey Tools Forecast
10.1.5 Middle East & Africa Customer Journey Tools Forecast
10.2 Americas Customer Journey Tools Forecast by Country (2025-2030)
10.2.1 United States Customer Journey Tools Market Forecast
10.2.2 Canada Customer Journey Tools Market Forecast
10.2.3 Mexico Customer Journey Tools Market Forecast
10.2.4 Brazil Customer Journey Tools Market Forecast
10.3 APAC Customer Journey Tools Forecast by Region (2025-2030)
10.3.1 China Customer Journey Tools Market Forecast
10.3.2 Japan Customer Journey Tools Market Forecast
10.3.3 Korea Customer Journey Tools Market Forecast
10.3.4 Southeast Asia Customer Journey Tools Market Forecast
10.3.5 India Customer Journey Tools Market Forecast
10.3.6 Australia Customer Journey Tools Market Forecast
10.4 Europe Customer Journey Tools Forecast by Country (2025-2030)
10.4.1 Germany Customer Journey Tools Market Forecast
10.4.2 France Customer Journey Tools Market Forecast
10.4.3 UK Customer Journey Tools Market Forecast
10.4.4 Italy Customer Journey Tools Market Forecast
10.4.5 Russia Customer Journey Tools Market Forecast
10.5 Middle East & Africa Customer Journey Tools Forecast by Region (2025-2030)
10.5.1 Egypt Customer Journey Tools Market Forecast
10.5.2 South Africa Customer Journey Tools Market Forecast
10.5.3 Israel Customer Journey Tools Market Forecast
10.5.4 Turkey Customer Journey Tools Market Forecast
10.5.5 GCC Countries Customer Journey Tools Market Forecast
10.6 Global Customer Journey Tools Forecast by Type (2025-2030)
10.7 Global Customer Journey Tools Forecast by Application (2025-2030)

11 Key Players Analysis
11.1 Act-On Software
11.1.1 Act-On Software Company Information
11.1.2 Act-On Software Customer Journey Tools Product Offered
11.1.3 Act-On Software Customer Journey Tools Revenue, Gross Margin and Market Share (2019-2024)
11.1.4 Act-On Software Main Business Overview
11.1.5 Act-On Software Latest Developments
11.2 Clarabridge
11.2.1 Clarabridge Company Information
11.2.2 Clarabridge Customer Journey Tools Product Offered
11.2.3 Clarabridge Customer Journey Tools Revenue, Gross Margin and Market Share (2019-2024)
11.2.4 Clarabridge Main Business Overview
11.2.5 Clarabridge Latest Developments
11.3 CSG
11.3.1 CSG Company Information
11.3.2 CSG Customer Journey Tools Product Offered
11.3.3 CSG Customer Journey Tools Revenue, Gross Margin and Market Share (2019-2024)
11.3.4 CSG Main Business Overview
11.3.5 CSG Latest Developments
11.4 Gainsight
11.4.1 Gainsight Company Information
11.4.2 Gainsight Customer Journey Tools Product Offered
11.4.3 Gainsight Customer Journey Tools Revenue, Gross Margin and Market Share (2019-2024)
11.4.4 Gainsight Main Business Overview
11.4.5 Gainsight Latest Developments
11.5 Genesys
11.5.1 Genesys Company Information
11.5.2 Genesys Customer Journey Tools Product Offered
11.5.3 Genesys Customer Journey Tools Revenue, Gross Margin and Market Share (2019-2024)
11.5.4 Genesys Main Business Overview
11.5.5 Genesys Latest Developments
11.6 Hotjar
11.6.1 Hotjar Company Information
11.6.2 Hotjar Customer Journey Tools Product Offered
11.6.3 Hotjar Customer Journey Tools Revenue, Gross Margin and Market Share (2019-2024)
11.6.4 Hotjar Main Business Overview
11.6.5 Hotjar Latest Developments
11.7 Lucidchart
11.7.1 Lucidchart Company Information
11.7.2 Lucidchart Customer Journey Tools Product Offered
11.7.3 Lucidchart Customer Journey Tools Revenue, Gross Margin and Market Share (2019-2024)
11.7.4 Lucidchart Main Business Overview
11.7.5 Lucidchart Latest Developments
11.8 Microsoft
11.8.1 Microsoft Company Information
11.8.2 Microsoft Customer Journey Tools Product Offered
11.8.3 Microsoft Customer Journey Tools Revenue, Gross Margin and Market Share (2019-2024)
11.8.4 Microsoft Main Business Overview
11.8.5 Microsoft Latest Developments
11.9 Miro
11.9.1 Miro Company Information
11.9.2 Miro Customer Journey Tools Product Offered
11.9.3 Miro Customer Journey Tools Revenue, Gross Margin and Market Share (2019-2024)
11.9.4 Miro Main Business Overview
11.9.5 Miro Latest Developments
11.10 Quadient
11.10.1 Quadient Company Information
11.10.2 Quadient Customer Journey Tools Product Offered
11.10.3 Quadient Customer Journey Tools Revenue, Gross Margin and Market Share (2019-2024)
11.10.4 Quadient Main Business Overview
11.10.5 Quadient Latest Developments
11.11 SAS
11.11.1 SAS Company Information
11.11.2 SAS Customer Journey Tools Product Offered
11.11.3 SAS Customer Journey Tools Revenue, Gross Margin and Market Share (2019-2024)
11.11.4 SAS Main Business Overview
11.11.5 SAS Latest Developments
11.12 Smaply
11.12.1 Smaply Company Information
11.12.2 Smaply Customer Journey Tools Product Offered
11.12.3 Smaply Customer Journey Tools Revenue, Gross Margin and Market Share (2019-2024)
11.12.4 Smaply Main Business Overview
11.12.5 Smaply Latest Developments
11.13 SugarCRM
11.13.1 SugarCRM Company Information
11.13.2 SugarCRM Customer Journey Tools Product Offered
11.13.3 SugarCRM Customer Journey Tools Revenue, Gross Margin and Market Share (2019-2024)
11.13.4 SugarCRM Main Business Overview
11.13.5 SugarCRM Latest Developments
11.14 Thunderhead
11.14.1 Thunderhead Company Information
11.14.2 Thunderhead Customer Journey Tools Product Offered
11.14.3 Thunderhead Customer Journey Tools Revenue, Gross Margin and Market Share (2019-2024)
11.14.4 Thunderhead Main Business Overview
11.14.5 Thunderhead Latest Developments
11.15 Totango
11.15.1 Totango Company Information
11.15.2 Totango Customer Journey Tools Product Offered
11.15.3 Totango Customer Journey Tools Revenue, Gross Margin and Market Share (2019-2024)
11.15.4 Totango Main Business Overview
11.15.5 Totango Latest Developments
11.16 Touchpoint
11.16.1 Touchpoint Company Information
11.16.2 Touchpoint Customer Journey Tools Product Offered
11.16.3 Touchpoint Customer Journey Tools Revenue, Gross Margin and Market Share (2019-2024)
11.16.4 Touchpoint Main Business Overview
11.16.5 Touchpoint Latest Developments
11.17 UXPressia
11.17.1 UXPressia Company Information
11.17.2 UXPressia Customer Journey Tools Product Offered
11.17.3 UXPressia Customer Journey Tools Revenue, Gross Margin and Market Share (2019-2024)
11.17.4 UXPressia Main Business Overview
11.17.5 UXPressia Latest Developments
11.18 Woopra
11.18.1 Woopra Company Information
11.18.2 Woopra Customer Journey Tools Product Offered
11.18.3 Woopra Customer Journey Tools Revenue, Gross Margin and Market Share (2019-2024)
11.18.4 Woopra Main Business Overview
11.18.5 Woopra Latest Developments
12 Research Findings and Conclusion

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