Global Customer Relationship Management (CRM) Outsourcing Market Growth (Status and Outlook) 2024-2030

Publication ID:

LPI08253449

Publication Date:

August 19, 2024

Pages:

Publisher:

LPI

Countries:

Global [1]

USD 3,660.00

IT Services [2]

Software [3]

Computing & Electronics [4]

Description:

Customer relationship management (CRM) outsourcing is a type of professional service provided by outsourcing vendors in the form of third-party services. The services include communications management, multi-channel customer engagement, and analytic solutions.
The global Customer Relationship Management (CRM) Outsourcing market size is projected to grow from US$ million in 2023 to US$ million in 2030; it is expected to grow at a CAGR of % from 2024 to 2030.
The 鈥淐ustomer Relationship Management (CRM) Outsourcing Industry Forecast鈥� looks at past sales and reviews total world Customer Relationship Management (CRM) Outsourcing sales in 2023, providing a comprehensive analysis by region and market sector of projected Customer Relationship Management (CRM) Outsourcing sales for 2024 through 2030. With Customer Relationship Management (CRM) Outsourcing sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Customer Relationship Management (CRM) Outsourcing industry.
This Insight Report provides a comprehensive analysis of the global Customer Relationship Management (CRM) Outsourcing landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyzes the strategies of leading global companies with a focus on Customer Relationship Management (CRM) Outsourcing portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms鈥� unique position in an accelerating global Customer Relationship Management (CRM) Outsourcing market.
This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Customer Relationship Management (CRM) Outsourcing and breaks down the forecast by Type, by Application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Customer Relationship Management (CRM) Outsourcing.
The retail segment accounted for the majority of shares toward the CRM outsourcing market during 2017. The segment is expected to lead the customer relationship management (CRM) outsourcing market in the forthcoming years.
This report presents a comprehensive overview, market shares, and growth opportunities of Customer Relationship Management (CRM) Outsourcing market by product type, application, key players and key regions and countries.
Segmentation by type
Communications Management
Multi-Channel Customer Engagement
Analytic Solutions
Others
Segmentation by application
Retail
BFSI
Telecom & IT
Healthcare
Others
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
IBM
Accenture
Cognizant
Infosys
HCL Technologies

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 Executive Summary
2.1 World Market Overview
2.1.1 Global Customer Relationship Management (CRM) Outsourcing Market Size 2019-2030
2.1.2 Customer Relationship Management (CRM) Outsourcing Market Size CAGR by Region 2019 VS 2023 VS 2030
2.2 Customer Relationship Management (CRM) Outsourcing Segment by Type
2.2.1 Communications Management
2.2.2 Multi-Channel Customer Engagement
2.2.3 Analytic Solutions
2.2.4 Others
2.3 Customer Relationship Management (CRM) Outsourcing Market Size by Type
2.3.1 Customer Relationship Management (CRM) Outsourcing Market Size CAGR by Type (2019 VS 2023 VS 2030)
2.3.2 Global Customer Relationship Management (CRM) Outsourcing Market Size Market Share by Type (2019-2024)
2.4 Customer Relationship Management (CRM) Outsourcing Segment by Application
2.4.1 Retail
2.4.2 BFSI
2.4.3 Telecom & IT
2.4.4 Healthcare
2.4.5 Others
2.5 Customer Relationship Management (CRM) Outsourcing Market Size by Application
2.5.1 Customer Relationship Management (CRM) Outsourcing Market Size CAGR by Application (2019 VS 2023 VS 2030)
2.5.2 Global Customer Relationship Management (CRM) Outsourcing Market Size Market Share by Application (2019-2024)
3 Customer Relationship Management (CRM) Outsourcing Market Size by Player
3.1 Customer Relationship Management (CRM) Outsourcing Market Size Market Share by Players
3.1.1 Global Customer Relationship Management (CRM) Outsourcing Revenue by Players (2019-2024)
3.1.2 Global Customer Relationship Management (CRM) Outsourcing Revenue Market Share by Players (2019-2024)
3.2 Global Customer Relationship Management (CRM) Outsourcing Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2022-2024)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 Customer Relationship Management (CRM) Outsourcing by Regions
4.1 Customer Relationship Management (CRM) Outsourcing Market Size by Regions (2019-2024)
4.2 Americas Customer Relationship Management (CRM) Outsourcing Market Size Growth (2019-2024)
4.3 APAC Customer Relationship Management (CRM) Outsourcing Market Size Growth (2019-2024)
4.4 Europe Customer Relationship Management (CRM) Outsourcing Market Size Growth (2019-2024)
4.5 Middle East & Africa Customer Relationship Management (CRM) Outsourcing Market Size Growth (2019-2024)
5 Americas
5.1 Americas Customer Relationship Management (CRM) Outsourcing Market Size by Country (2019-2024)
5.2 Americas Customer Relationship Management (CRM) Outsourcing Market Size by Type (2019-2024)
5.3 Americas Customer Relationship Management (CRM) Outsourcing Market Size by Application (2019-2024)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC Customer Relationship Management (CRM) Outsourcing Market Size by Region (2019-2024)
6.2 APAC Customer Relationship Management (CRM) Outsourcing Market Size by Type (2019-2024)
6.3 APAC Customer Relationship Management (CRM) Outsourcing Market Size by Application (2019-2024)
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe Customer Relationship Management (CRM) Outsourcing by Country (2019-2024)
7.2 Europe Customer Relationship Management (CRM) Outsourcing Market Size by Type (2019-2024)
7.3 Europe Customer Relationship Management (CRM) Outsourcing Market Size by Application (2019-2024)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa Customer Relationship Management (CRM) Outsourcing by Region (2019-2024)
8.2 Middle East & Africa Customer Relationship Management (CRM) Outsourcing Market Size by Type (2019-2024)
8.3 Middle East & Africa Customer Relationship Management (CRM) Outsourcing Market Size by Application (2019-2024)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global Customer Relationship Management (CRM) Outsourcing Market Forecast
10.1 Global Customer Relationship Management (CRM) Outsourcing Forecast by Regions (2025-2030)
10.1.1 Global Customer Relationship Management (CRM) Outsourcing Forecast by Regions (2025-2030)
10.1.2 Americas Customer Relationship Management (CRM) Outsourcing Forecast
10.1.3 APAC Customer Relationship Management (CRM) Outsourcing Forecast
10.1.4 Europe Customer Relationship Management (CRM) Outsourcing Forecast
10.1.5 Middle East & Africa Customer Relationship Management (CRM) Outsourcing Forecast
10.2 Americas Customer Relationship Management (CRM) Outsourcing Forecast by Country (2025-2030)
10.2.1 United States Customer Relationship Management (CRM) Outsourcing Market Forecast
10.2.2 Canada Customer Relationship Management (CRM) Outsourcing Market Forecast
10.2.3 Mexico Customer Relationship Management (CRM) Outsourcing Market Forecast
10.2.4 Brazil Customer Relationship Management (CRM) Outsourcing Market Forecast
10.3 APAC Customer Relationship Management (CRM) Outsourcing Forecast by Region (2025-2030)
10.3.1 China Customer Relationship Management (CRM) Outsourcing Market Forecast
10.3.2 Japan Customer Relationship Management (CRM) Outsourcing Market Forecast
10.3.3 Korea Customer Relationship Management (CRM) Outsourcing Market Forecast
10.3.4 Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Forecast
10.3.5 India Customer Relationship Management (CRM) Outsourcing Market Forecast
10.3.6 Australia Customer Relationship Management (CRM) Outsourcing Market Forecast
10.4 Europe Customer Relationship Management (CRM) Outsourcing Forecast by Country (2025-2030)
10.4.1 Germany Customer Relationship Management (CRM) Outsourcing Market Forecast
10.4.2 France Customer Relationship Management (CRM) Outsourcing Market Forecast
10.4.3 UK Customer Relationship Management (CRM) Outsourcing Market Forecast
10.4.4 Italy Customer Relationship Management (CRM) Outsourcing Market Forecast
10.4.5 Russia Customer Relationship Management (CRM) Outsourcing Market Forecast
10.5 Middle East & Africa Customer Relationship Management (CRM) Outsourcing Forecast by Region (2025-2030)
10.5.1 Egypt Customer Relationship Management (CRM) Outsourcing Market Forecast
10.5.2 South Africa Customer Relationship Management (CRM) Outsourcing Market Forecast
10.5.3 Israel Customer Relationship Management (CRM) Outsourcing Market Forecast
10.5.4 Turkey Customer Relationship Management (CRM) Outsourcing Market Forecast
10.5.5 GCC Countries Customer Relationship Management (CRM) Outsourcing Market Forecast
10.6 Global Customer Relationship Management (CRM) Outsourcing Forecast by Type (2025-2030)
10.7 Global Customer Relationship Management (CRM) Outsourcing Forecast by Application (2025-2030)

11 Key Players Analysis
11.1 IBM
11.1.1 IBM Company Information
11.1.2 IBM Customer Relationship Management (CRM) Outsourcing Product Offered
11.1.3 IBM Customer Relationship Management (CRM) Outsourcing Revenue, Gross Margin and Market Share (2019-2024)
11.1.4 IBM Main Business Overview
11.1.5 IBM Latest Developments
11.2 Accenture
11.2.1 Accenture Company Information
11.2.2 Accenture Customer Relationship Management (CRM) Outsourcing Product Offered
11.2.3 Accenture Customer Relationship Management (CRM) Outsourcing Revenue, Gross Margin and Market Share (2019-2024)
11.2.4 Accenture Main Business Overview
11.2.5 Accenture Latest Developments
11.3 Cognizant
11.3.1 Cognizant Company Information
11.3.2 Cognizant Customer Relationship Management (CRM) Outsourcing Product Offered
11.3.3 Cognizant Customer Relationship Management (CRM) Outsourcing Revenue, Gross Margin and Market Share (2019-2024)
11.3.4 Cognizant Main Business Overview
11.3.5 Cognizant Latest Developments
11.4 Infosys
11.4.1 Infosys Company Information
11.4.2 Infosys Customer Relationship Management (CRM) Outsourcing Product Offered
11.4.3 Infosys Customer Relationship Management (CRM) Outsourcing Revenue, Gross Margin and Market Share (2019-2024)
11.4.4 Infosys Main Business Overview
11.4.5 Infosys Latest Developments
11.5 HCL Technologies
11.5.1 HCL Technologies Company Information
11.5.2 HCL Technologies Customer Relationship Management (CRM) Outsourcing Product Offered
11.5.3 HCL Technologies Customer Relationship Management (CRM) Outsourcing Revenue, Gross Margin and Market Share (2019-2024)
11.5.4 HCL Technologies Main Business Overview
11.5.5 HCL Technologies Latest Developments
12 Research Findings and Conclusion

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