

A distribution CRM is a software tool for managing customers as well as products in a centralized location. This type of software comes with monitoring and reporting functionalities that help distributors manage customer information, track product orders, generate invoices/quotes, and automate marketing efforts.
The global Distribution CRM market size is projected to grow from US$ 1745.2 million in 2023 to US$ 3281.6 million in 2030; it is expected to grow at a CAGR of 9.4% from 2024 to 2030.
The “Distribution CRM Industry Forecast” looks at past sales and reviews total world Distribution CRM sales in 2023, providing a comprehensive analysis by region and market sector of projected Distribution CRM sales for 2024 through 2030. With Distribution CRM sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Distribution CRM industry.
This Insight Report provides a comprehensive analysis of the global Distribution CRM landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyzes the strategies of leading global companies with a focus on Distribution CRM portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global Distribution CRM market.
This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Distribution CRM and breaks down the forecast by Type, by Application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Distribution CRM.
Some of the future market trends of distribution CRM software are:
Artificial intelligence (AI) and automation: AI and automation can help distribution CRM software provide faster, smarter, and more accurate service to customers. AI and automation can also help distribution CRM software analyze customer data, predict customer behavior, optimize marketing campaigns, and enhance customer engagement.
Chatbots and natural language processing (NLP): Chatbots and NLP can help distribution CRM software provide conversational and interactive service to customers. Chatbots and NLP can also help distribution CRM software understand customer queries, provide relevant answers, and offer personalized recommendations.
Voice assistants and voice recognition: Voice assistants and voice recognition can help distribution CRM software provide convenient and hands-free service to customers. Voice assistants and voice recognition can also help distribution CRM software capture customer voice feedback, transcribe customer conversations, and deliver voice-based notifications.
Analytics and data visualization: Analytics and data visualization can help distribution CRM software provide actionable and insightful service to customers. Analytics and data visualization can also help distribution CRM software measure customer satisfaction, identify customer trends, infer customer preferences, and create visually intuitive data dashboards.
Omnichannel and customer experience: Omnichannel and customer experience can help distribution CRM software provide seamless and consistent service to customers across multiple channels and devices. Omnichannel and customer experience can also help distribution CRM software integrate customer data, synchronize customer interactions, and optimize customer journeys.
This report presents a comprehensive overview, market shares, and growth opportunities of Distribution CRM market by product type, application, key players and key regions and countries.
Segmentation by type
Contact Management
Lead Management
Quote Management
Inventory Management
Other
Segmentation by application
Large Enterprises
SMEs
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Keap
Zendesk
Oracle
FreeAgent CRM
HubSpot
Salesforce
Interchange Solutions
Maximizer Services
SugarCRM
Claritysoft CRM
LeadMaster
CreamSoda
TeamSupport
Quickbase
Workbooks
SPOTIO
MyBasicCRM
Creatio
Method:CRM
CallProof
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 Executive Summary
2.1 World Market Overview
2.1.1 Global Distribution CRM Market Size 2019-2030
2.1.2 Distribution CRM Market Size CAGR by Region 2019 VS 2023 VS 2030
2.2 Distribution CRM Segment by Type
2.2.1 Contact Management
2.2.2 Lead Management
2.2.3 Quote Management
2.2.4 Inventory Management
2.2.5 Other
2.3 Distribution CRM Market Size by Type
2.3.1 Distribution CRM Market Size CAGR by Type (2019 VS 2023 VS 2030)
2.3.2 Global Distribution CRM Market Size Market Share by Type (2019-2024)
2.4 Distribution CRM Segment by Application
2.4.1 Large Enterprises
2.4.2 SMEs
2.5 Distribution CRM Market Size by Application
2.5.1 Distribution CRM Market Size CAGR by Application (2019 VS 2023 VS 2030)
2.5.2 Global Distribution CRM Market Size Market Share by Application (2019-2024)
3 Distribution CRM Market Size by Player
3.1 Distribution CRM Market Size Market Share by Players
3.1.1 Global Distribution CRM Revenue by Players (2019-2024)
3.1.2 Global Distribution CRM Revenue Market Share by Players (2019-2024)
3.2 Global Distribution CRM Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2022-2024)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 Distribution CRM by Regions
4.1 Distribution CRM Market Size by Regions (2019-2024)
4.2 Americas Distribution CRM Market Size Growth (2019-2024)
4.3 APAC Distribution CRM Market Size Growth (2019-2024)
4.4 Europe Distribution CRM Market Size Growth (2019-2024)
4.5 Middle East & Africa Distribution CRM Market Size Growth (2019-2024)
5 Americas
5.1 Americas Distribution CRM Market Size by Country (2019-2024)
5.2 Americas Distribution CRM Market Size by Type (2019-2024)
5.3 Americas Distribution CRM Market Size by Application (2019-2024)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC Distribution CRM Market Size by Region (2019-2024)
6.2 APAC Distribution CRM Market Size by Type (2019-2024)
6.3 APAC Distribution CRM Market Size by Application (2019-2024)
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe Distribution CRM by Country (2019-2024)
7.2 Europe Distribution CRM Market Size by Type (2019-2024)
7.3 Europe Distribution CRM Market Size by Application (2019-2024)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa Distribution CRM by Region (2019-2024)
8.2 Middle East & Africa Distribution CRM Market Size by Type (2019-2024)
8.3 Middle East & Africa Distribution CRM Market Size by Application (2019-2024)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global Distribution CRM Market Forecast
10.1 Global Distribution CRM Forecast by Regions (2025-2030)
10.1.1 Global Distribution CRM Forecast by Regions (2025-2030)
10.1.2 Americas Distribution CRM Forecast
10.1.3 APAC Distribution CRM Forecast
10.1.4 Europe Distribution CRM Forecast
10.1.5 Middle East & Africa Distribution CRM Forecast
10.2 Americas Distribution CRM Forecast by Country (2025-2030)
10.2.1 United States Distribution CRM Market Forecast
10.2.2 Canada Distribution CRM Market Forecast
10.2.3 Mexico Distribution CRM Market Forecast
10.2.4 Brazil Distribution CRM Market Forecast
10.3 APAC Distribution CRM Forecast by Region (2025-2030)
10.3.1 China Distribution CRM Market Forecast
10.3.2 Japan Distribution CRM Market Forecast
10.3.3 Korea Distribution CRM Market Forecast
10.3.4 Southeast Asia Distribution CRM Market Forecast
10.3.5 India Distribution CRM Market Forecast
10.3.6 Australia Distribution CRM Market Forecast
10.4 Europe Distribution CRM Forecast by Country (2025-2030)
10.4.1 Germany Distribution CRM Market Forecast
10.4.2 France Distribution CRM Market Forecast
10.4.3 UK Distribution CRM Market Forecast
10.4.4 Italy Distribution CRM Market Forecast
10.4.5 Russia Distribution CRM Market Forecast
10.5 Middle East & Africa Distribution CRM Forecast by Region (2025-2030)
10.5.1 Egypt Distribution CRM Market Forecast
10.5.2 South Africa Distribution CRM Market Forecast
10.5.3 Israel Distribution CRM Market Forecast
10.5.4 Turkey Distribution CRM Market Forecast
10.5.5 GCC Countries Distribution CRM Market Forecast
10.6 Global Distribution CRM Forecast by Type (2025-2030)
10.7 Global Distribution CRM Forecast by Application (2025-2030)
11 Key Players Analysis
11.1 Keap
11.1.1 Keap Company Information
11.1.2 Keap Distribution CRM Product Offered
11.1.3 Keap Distribution CRM Revenue, Gross Margin and Market Share (2019-2024)
11.1.4 Keap Main Business Overview
11.1.5 Keap Latest Developments
11.2 Zendesk
11.2.1 Zendesk Company Information
11.2.2 Zendesk Distribution CRM Product Offered
11.2.3 Zendesk Distribution CRM Revenue, Gross Margin and Market Share (2019-2024)
11.2.4 Zendesk Main Business Overview
11.2.5 Zendesk Latest Developments
11.3 Oracle
11.3.1 Oracle Company Information
11.3.2 Oracle Distribution CRM Product Offered
11.3.3 Oracle Distribution CRM Revenue, Gross Margin and Market Share (2019-2024)
11.3.4 Oracle Main Business Overview
11.3.5 Oracle Latest Developments
11.4 FreeAgent CRM
11.4.1 FreeAgent CRM Company Information
11.4.2 FreeAgent CRM Distribution CRM Product Offered
11.4.3 FreeAgent CRM Distribution CRM Revenue, Gross Margin and Market Share (2019-2024)
11.4.4 FreeAgent CRM Main Business Overview
11.4.5 FreeAgent CRM Latest Developments
11.5 HubSpot
11.5.1 HubSpot Company Information
11.5.2 HubSpot Distribution CRM Product Offered
11.5.3 HubSpot Distribution CRM Revenue, Gross Margin and Market Share (2019-2024)
11.5.4 HubSpot Main Business Overview
11.5.5 HubSpot Latest Developments
11.6 Salesforce
11.6.1 Salesforce Company Information
11.6.2 Salesforce Distribution CRM Product Offered
11.6.3 Salesforce Distribution CRM Revenue, Gross Margin and Market Share (2019-2024)
11.6.4 Salesforce Main Business Overview
11.6.5 Salesforce Latest Developments
11.7 Interchange Solutions
11.7.1 Interchange Solutions Company Information
11.7.2 Interchange Solutions Distribution CRM Product Offered
11.7.3 Interchange Solutions Distribution CRM Revenue, Gross Margin and Market Share (2019-2024)
11.7.4 Interchange Solutions Main Business Overview
11.7.5 Interchange Solutions Latest Developments
11.8 Maximizer Services
11.8.1 Maximizer Services Company Information
11.8.2 Maximizer Services Distribution CRM Product Offered
11.8.3 Maximizer Services Distribution CRM Revenue, Gross Margin and Market Share (2019-2024)
11.8.4 Maximizer Services Main Business Overview
11.8.5 Maximizer Services Latest Developments
11.9 SugarCRM
11.9.1 SugarCRM Company Information
11.9.2 SugarCRM Distribution CRM Product Offered
11.9.3 SugarCRM Distribution CRM Revenue, Gross Margin and Market Share (2019-2024)
11.9.4 SugarCRM Main Business Overview
11.9.5 SugarCRM Latest Developments
11.10 Claritysoft CRM
11.10.1 Claritysoft CRM Company Information
11.10.2 Claritysoft CRM Distribution CRM Product Offered
11.10.3 Claritysoft CRM Distribution CRM Revenue, Gross Margin and Market Share (2019-2024)
11.10.4 Claritysoft CRM Main Business Overview
11.10.5 Claritysoft CRM Latest Developments
11.11 LeadMaster
11.11.1 LeadMaster Company Information
11.11.2 LeadMaster Distribution CRM Product Offered
11.11.3 LeadMaster Distribution CRM Revenue, Gross Margin and Market Share (2019-2024)
11.11.4 LeadMaster Main Business Overview
11.11.5 LeadMaster Latest Developments
11.12 CreamSoda
11.12.1 CreamSoda Company Information
11.12.2 CreamSoda Distribution CRM Product Offered
11.12.3 CreamSoda Distribution CRM Revenue, Gross Margin and Market Share (2019-2024)
11.12.4 CreamSoda Main Business Overview
11.12.5 CreamSoda Latest Developments
11.13 TeamSupport
11.13.1 TeamSupport Company Information
11.13.2 TeamSupport Distribution CRM Product Offered
11.13.3 TeamSupport Distribution CRM Revenue, Gross Margin and Market Share (2019-2024)
11.13.4 TeamSupport Main Business Overview
11.13.5 TeamSupport Latest Developments
11.14 Quickbase
11.14.1 Quickbase Company Information
11.14.2 Quickbase Distribution CRM Product Offered
11.14.3 Quickbase Distribution CRM Revenue, Gross Margin and Market Share (2019-2024)
11.14.4 Quickbase Main Business Overview
11.14.5 Quickbase Latest Developments
11.15 Workbooks
11.15.1 Workbooks Company Information
11.15.2 Workbooks Distribution CRM Product Offered
11.15.3 Workbooks Distribution CRM Revenue, Gross Margin and Market Share (2019-2024)
11.15.4 Workbooks Main Business Overview
11.15.5 Workbooks Latest Developments
11.16 SPOTIO
11.16.1 SPOTIO Company Information
11.16.2 SPOTIO Distribution CRM Product Offered
11.16.3 SPOTIO Distribution CRM Revenue, Gross Margin and Market Share (2019-2024)
11.16.4 SPOTIO Main Business Overview
11.16.5 SPOTIO Latest Developments
11.17 MyBasicCRM
11.17.1 MyBasicCRM Company Information
11.17.2 MyBasicCRM Distribution CRM Product Offered
11.17.3 MyBasicCRM Distribution CRM Revenue, Gross Margin and Market Share (2019-2024)
11.17.4 MyBasicCRM Main Business Overview
11.17.5 MyBasicCRM Latest Developments
11.18 Creatio
11.18.1 Creatio Company Information
11.18.2 Creatio Distribution CRM Product Offered
11.18.3 Creatio Distribution CRM Revenue, Gross Margin and Market Share (2019-2024)
11.18.4 Creatio Main Business Overview
11.18.5 Creatio Latest Developments
11.19 Method:CRM
11.19.1 Method:CRM Company Information
11.19.2 Method:CRM Distribution CRM Product Offered
11.19.3 Method:CRM Distribution CRM Revenue, Gross Margin and Market Share (2019-2024)
11.19.4 Method:CRM Main Business Overview
11.19.5 Method:CRM Latest Developments
11.20 CallProof
11.20.1 CallProof Company Information
11.20.2 CallProof Distribution CRM Product Offered
11.20.3 CallProof Distribution CRM Revenue, Gross Margin and Market Share (2019-2024)
11.20.4 CallProof Main Business Overview
11.20.5 CallProof Latest Developments
12 Research Findings and Conclusion
*If Applicable.