Global Generative AI in Customer Service Market Growth (Status and Outlook) 2024-2030

Publication ID:

LPI05241606

Publication Date:

June 4, 2024

Pages:

137

Publisher:

LPI

Countries:

Global [1]

USD 3,660.00

IT Services [2]

Software [3]

Computing & Electronics [4]

Description:

Generative AI in customer service refers to the use of artificial intelligence technologies, specifically generative models, to enhance customer interactions and support in various ways. Generative AI models, such as generative adversarial networks (GANs) and transformer-based models like GPT (Generative Pre-trained Transformer), have the capability to generate human-like text, responses, and conversations based on the input data they are trained on.
The global Generative AI in Customer Service market size is projected to grow from US$ million in 2024 to US$ million in 2030; it is expected to grow at a CAGR of %from 2024 to 2030.
The 鈥淕enerative AI in Customer Service Industry Forecast鈥� looks at past sales and reviews total world Generative AI in Customer Service sales in 2022, providing a comprehensive analysis by region and market sector of projected Generative AI in Customer Service sales for 2023 through 2029. With Generative AI in Customer Service sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Generative AI in Customer Service industry.
This Insight Report provides a comprehensive analysis of the global Generative AI in Customer Service landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyses the strategies of leading global companies with a focus on Generative AI in Customer Service portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms鈥� unique position in an accelerating global Generative AI in Customer Service market.
This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Generative AI in Customer Service and breaks down the forecast by Type, by Application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Generative AI in Customer Service.
United States market for Generative AI in Customer Service is estimated to increase from US$ million in 2023 to US$ million by 2030, at a CAGR of % from 2024 through 2030.
China market for Generative AI in Customer Service is estimated to increase from US$ million in 2023 to US$ million by 2030, at a CAGR of % from 2024 through 2030.
Europe market for Generative AI in Customer Service is estimated to increase from US$ million in 2023 to US$ million by 2030, at a CAGR of % from 2024 through 2030.
Global key Generative AI in Customer Service players cover Salesforce, Zendesk, Sprinklr, Google Cloud, Genesys, etc. In terms of revenue, the global two largest companies occupied for a share nearly % in 2023.
This report presents a comprehensive overview, market shares, and growth opportunities of Generative AI in Customer Service market by product type, application, key players and key regions and countries.
Segmentation by Type:
On-Premises
Cloud-based
Segmentation by Application:
Chatbots and Virtual Assistants Systems
Natural Language Processing (NLP) Systems
Automated Email Response Systems
Interactive Voice Response (IVR) Systems
Others
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
Segmentation by Type:
On-Premises
Cloud-based
Segmentation by Application:
Chatbots and Virtual Assistants Systems
Natural Language Processing (NLP) Systems
Automated Email Response Systems
Interactive Voice Response (IVR) Systems
Others
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Salesforce
Zendesk
Sprinklr
Google Cloud
Genesys
Verint
Five9
Amazon Connect
Forrester Wave CCaaS
Twilio
Microsoft
Nuance
Cognigy
InMoment
Cresta
Oracle Fusion Service
IBM Watson
LivePerson
Ada CX
SAP CX

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 Executive Summary
2.1 World Market Overview
2.1.1 Global Generative AI in Customer Service Market Size 2019-2030
2.1.2 Generative AI in Customer Service Market Size CAGR by Region (2019 VS 2023 VS 2030)
2.1.3 World Current & Future Analysis for Generative AI in Customer Service by Country/Region, 2019, 2023 & 2030
2.2 Generative AI in Customer Service Segment by Type
2.2.1 On-Premises
2.2.2 Cloud-based
2.3 Generative AI in Customer Service Market Size by Type
2.3.1 Generative AI in Customer Service Market Size CAGR by Type (2019 VS 2023 VS 2030)
2.3.2 Global Generative AI in Customer Service Market Size Market Share by Type (2019-2024)
2.4 Generative AI in Customer Service Segment by Application
2.4.1 Chatbots and Virtual Assistants Systems
2.4.2 Natural Language Processing (NLP) Systems
2.4.3 Automated Email Response Systems
2.4.4 Interactive Voice Response (IVR) Systems
2.4.5 Others
2.5 Generative AI in Customer Service Market Size by Application
2.5.1 Generative AI in Customer Service Market Size CAGR by Application (2019 VS 2023 VS 2030)
2.5.2 Global Generative AI in Customer Service Market Size Market Share by Application (2019-2024)
3 Generative AI in Customer Service Market Size by Player
3.1 Generative AI in Customer Service Market Size Market Share by Player
3.1.1 Global Generative AI in Customer Service Revenue by Player (2019-2024)
3.1.2 Global Generative AI in Customer Service Revenue Market Share by Player (2019-2024)
3.2 Global Generative AI in Customer Service Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2022-2024)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 Generative AI in Customer Service by Region
4.1 Generative AI in Customer Service Market Size by Region (2019-2024)
4.2 Global Generative AI in Customer Service Annual Revenue by Country/Region (2019-2024)
4.3 Americas Generative AI in Customer Service Market Size Growth (2019-2024)
4.4 APAC Generative AI in Customer Service Market Size Growth (2019-2024)
4.5 Europe Generative AI in Customer Service Market Size Growth (2019-2024)
4.6 Middle East & Africa Generative AI in Customer Service Market Size Growth (2019-2024)
5 Americas
5.1 Americas Generative AI in Customer Service Market Size by Country (2019-2024)
5.2 Americas Generative AI in Customer Service Market Size by Type (2019-2024)
5.3 Americas Generative AI in Customer Service Market Size by Application (2019-2024)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC Generative AI in Customer Service Market Size by Region (2019-2024)
6.2 APAC Generative AI in Customer Service Market Size by Type (2019-2024)
6.3 APAC Generative AI in Customer Service Market Size by Application (2019-2024)
6.4 China
6.5 Japan
6.6 South Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe Generative AI in Customer Service Market Size by Country (2019-2024)
7.2 Europe Generative AI in Customer Service Market Size by Type (2019-2024)
7.3 Europe Generative AI in Customer Service Market Size by Application (2019-2024)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa Generative AI in Customer Service by Region (2019-2024)
8.2 Middle East & Africa Generative AI in Customer Service Market Size by Type (2019-2024)
8.3 Middle East & Africa Generative AI in Customer Service Market Size by Application (2019-2024)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global Generative AI in Customer Service Market Forecast
10.1 Global Generative AI in Customer Service Forecast by Region (2025-2030)
10.1.1 Global Generative AI in Customer Service Forecast by Region (2025-2030)
10.1.2 Americas Generative AI in Customer Service Forecast
10.1.3 APAC Generative AI in Customer Service Forecast
10.1.4 Europe Generative AI in Customer Service Forecast
10.1.5 Middle East & Africa Generative AI in Customer Service Forecast
10.2 Americas Generative AI in Customer Service Forecast by Country (2025-2030)
10.2.1 United States Market Generative AI in Customer Service Forecast
10.2.2 Canada Market Generative AI in Customer Service Forecast
10.2.3 Mexico Market Generative AI in Customer Service Forecast
10.2.4 Brazil Market Generative AI in Customer Service Forecast
10.3 APAC Generative AI in Customer Service Forecast by Region (2025-2030)
10.3.1 China Generative AI in Customer Service Market Forecast
10.3.2 Japan Market Generative AI in Customer Service Forecast
10.3.3 Korea Market Generative AI in Customer Service Forecast
10.3.4 Southeast Asia Market Generative AI in Customer Service Forecast
10.3.5 India Market Generative AI in Customer Service Forecast
10.3.6 Australia Market Generative AI in Customer Service Forecast
10.4 Europe Generative AI in Customer Service Forecast by Country (2025-2030)
10.4.1 Germany Market Generative AI in Customer Service Forecast
10.4.2 France Market Generative AI in Customer Service Forecast
10.4.3 UK Market Generative AI in Customer Service Forecast
10.4.4 Italy Market Generative AI in Customer Service Forecast
10.4.5 Russia Market Generative AI in Customer Service Forecast
10.5 Middle East & Africa Generative AI in Customer Service Forecast by Region (2025-2030)
10.5.1 Egypt Market Generative AI in Customer Service Forecast
10.5.2 South Africa Market Generative AI in Customer Service Forecast
10.5.3 Israel Market Generative AI in Customer Service Forecast
10.5.4 Turkey Market Generative AI in Customer Service Forecast
10.6 Global Generative AI in Customer Service Forecast by Type (2025-2030)
10.7 Global Generative AI in Customer Service Forecast by Application (2025-2030)
10.7.1 GCC Countries Market Generative AI in Customer Service Forecast
11 Key Players Analysis
11.1 Salesforce
11.1.1 Salesforce Company Information
11.1.2 Salesforce Generative AI in Customer Service Product Offered
11.1.3 Salesforce Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.1.4 Salesforce Main Business Overview
11.1.5 Salesforce Latest Developments
11.2 Zendesk
11.2.1 Zendesk Company Information
11.2.2 Zendesk Generative AI in Customer Service Product Offered
11.2.3 Zendesk Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.2.4 Zendesk Main Business Overview
11.2.5 Zendesk Latest Developments
11.3 Sprinklr
11.3.1 Sprinklr Company Information
11.3.2 Sprinklr Generative AI in Customer Service Product Offered
11.3.3 Sprinklr Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.3.4 Sprinklr Main Business Overview
11.3.5 Sprinklr Latest Developments
11.4 Google Cloud
11.4.1 Google Cloud Company Information
11.4.2 Google Cloud Generative AI in Customer Service Product Offered
11.4.3 Google Cloud Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.4.4 Google Cloud Main Business Overview
11.4.5 Google Cloud Latest Developments
11.5 Genesys
11.5.1 Genesys Company Information
11.5.2 Genesys Generative AI in Customer Service Product Offered
11.5.3 Genesys Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.5.4 Genesys Main Business Overview
11.5.5 Genesys Latest Developments
11.6 Verint
11.6.1 Verint Company Information
11.6.2 Verint Generative AI in Customer Service Product Offered
11.6.3 Verint Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.6.4 Verint Main Business Overview
11.6.5 Verint Latest Developments
11.7 Five9
11.7.1 Five9 Company Information
11.7.2 Five9 Generative AI in Customer Service Product Offered
11.7.3 Five9 Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.7.4 Five9 Main Business Overview
11.7.5 Five9 Latest Developments
11.8 Amazon Connect
11.8.1 Amazon Connect Company Information
11.8.2 Amazon Connect Generative AI in Customer Service Product Offered
11.8.3 Amazon Connect Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.8.4 Amazon Connect Main Business Overview
11.8.5 Amazon Connect Latest Developments
11.9 Forrester Wave CCaaS
11.9.1 Forrester Wave CCaaS Company Information
11.9.2 Forrester Wave CCaaS Generative AI in Customer Service Product Offered
11.9.3 Forrester Wave CCaaS Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.9.4 Forrester Wave CCaaS Main Business Overview
11.9.5 Forrester Wave CCaaS Latest Developments
11.10 Twilio
11.10.1 Twilio Company Information
11.10.2 Twilio Generative AI in Customer Service Product Offered
11.10.3 Twilio Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.10.4 Twilio Main Business Overview
11.10.5 Twilio Latest Developments
11.11 Microsoft
11.11.1 Microsoft Company Information
11.11.2 Microsoft Generative AI in Customer Service Product Offered
11.11.3 Microsoft Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.11.4 Microsoft Main Business Overview
11.11.5 Microsoft Latest Developments
11.12 Nuance
11.12.1 Nuance Company Information
11.12.2 Nuance Generative AI in Customer Service Product Offered
11.12.3 Nuance Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.12.4 Nuance Main Business Overview
11.12.5 Nuance Latest Developments
11.13 Cognigy
11.13.1 Cognigy Company Information
11.13.2 Cognigy Generative AI in Customer Service Product Offered
11.13.3 Cognigy Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.13.4 Cognigy Main Business Overview
11.13.5 Cognigy Latest Developments
11.14 InMoment
11.14.1 InMoment Company Information
11.14.2 InMoment Generative AI in Customer Service Product Offered
11.14.3 InMoment Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.14.4 InMoment Main Business Overview
11.14.5 InMoment Latest Developments
11.15 Cresta
11.15.1 Cresta Company Information
11.15.2 Cresta Generative AI in Customer Service Product Offered
11.15.3 Cresta Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.15.4 Cresta Main Business Overview
11.15.5 Cresta Latest Developments
11.16 Oracle Fusion Service
11.16.1 Oracle Fusion Service Company Information
11.16.2 Oracle Fusion Service Generative AI in Customer Service Product Offered
11.16.3 Oracle Fusion Service Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.16.4 Oracle Fusion Service Main Business Overview
11.16.5 Oracle Fusion Service Latest Developments
11.17 IBM Watson
11.17.1 IBM Watson Company Information
11.17.2 IBM Watson Generative AI in Customer Service Product Offered
11.17.3 IBM Watson Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.17.4 IBM Watson Main Business Overview
11.17.5 IBM Watson Latest Developments
11.18 LivePerson
11.18.1 LivePerson Company Information
11.18.2 LivePerson Generative AI in Customer Service Product Offered
11.18.3 LivePerson Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.18.4 LivePerson Main Business Overview
11.18.5 LivePerson Latest Developments
11.19 Ada CX
11.19.1 Ada CX Company Information
11.19.2 Ada CX Generative AI in Customer Service Product Offered
11.19.3 Ada CX Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.19.4 Ada CX Main Business Overview
11.19.5 Ada CX Latest Developments
11.20 SAP CX
11.20.1 SAP CX Company Information
11.20.2 SAP CX Generative AI in Customer Service Product Offered
11.20.3 SAP CX Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
11.20.4 SAP CX Main Business Overview
11.20.5 SAP CX Latest Developments
12 Research Findings and Conclusion

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