According to this study, the global Incident Case Management market size will reach US$ 12645 million by 2031.
Incident Case Management refers to the coordinated process of identifying, documenting, analyzing, resolving, and tracking incidents that disrupt normal operations or pose risks within an organization. It provides a structured framework—often supported by specialized software—for managing incidents across their lifecycle, from initial detection to final resolution and reporting. This process is crucial for maintaining service continuity, ensuring regulatory compliance, mitigating risks, and improving response efficiency.
United States market for Incident Case Management is estimated to increase from US$ million in 2024 to US$ million by 2031, at a CAGR of % from 2025 through 2031.
China market for Incident Case Management is estimated to increase from US$ million in 2024 to US$ million by 2031, at a CAGR of % from 2025 through 2031.
Europe market for Incident Case Management is estimated to increase from US$ million in 2024 to US$ million by 2031, at a CAGR of % from 2025 through 2031.
Global key Incident Case Management players cover Palo Alto Networks, IBM, Appian, Pegasystems, Oracle, etc. In terms of revenue, the global two largest companies occupied for a share nearly % in 2024.
The “Incident Case Management Industry Forecast” looks at past sales and reviews total world Incident Case Management sales in 2024, providing a comprehensive analysis by region and market sector of projected Incident Case Management sales for 2025 through 2031. With Incident Case Management sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Incident Case Management industry.
This Insight Report provides a comprehensive analysis of the global Incident Case Management landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyses the strategies of leading global companies with a focus on Incident Case Management portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global Incident Case Management market.
This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Incident Case Management and breaks down the forecast by Type, by Application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Incident Case Management.
This report presents a comprehensive overview, market shares, and growth opportunities of Incident Case Management market by product type, application, key players and key regions and countries.
Segmentation by Type:
IT Incident Management
Workplace Incident Management
Others
Segmentation by Application:
Financial Industry
IT Industry
Others
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Palo Alto Networks
IBM
Appian
Pegasystems
Oracle
LogicGate
SAP
LexisNexis
Newgen Software
DST Systems
Salesforce
Hyland Software
SAS Institute
ServiceNow
Freshservice
PagerDuty
xMatters
OpsGenie
Resolver
SolarWinds
Zendesk
Freshworks
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 Executive Summary
2.1 World Market Overview
2.1.1 Global Incident Case Management Market Size (2020-2031)
2.1.2 Incident Case Management Market Size CAGR by Region (2020 VS 2024 VS 2031)
2.1.3 World Current & Future Analysis for Incident Case Management by Country/Region (2020, 2024 & 2031)
2.2 Incident Case Management Segment by Type
2.2.1 IT Incident Management
2.2.2 Workplace Incident Management
2.2.3 Others
2.3 Incident Case Management Market Size by Type
2.3.1 Incident Case Management Market Size CAGR by Type (2020 VS 2024 VS 2031)
2.3.2 Global Incident Case Management Market Size Market Share by Type (2020-2025)
2.4 Incident Case Management Segment by Application
2.4.1 Financial Industry
2.4.2 IT Industry
2.4.3 Others
2.5 Incident Case Management Market Size by Application
2.5.1 Incident Case Management Market Size CAGR by Application (2020 VS 2024 VS 2031)
2.5.2 Global Incident Case Management Market Size Market Share by Application (2020-2025)
3 Incident Case Management Market Size by Player
3.1 Incident Case Management Market Size Market Share by Player
3.1.1 Global Incident Case Management Revenue by Player (2020-2025)
3.1.2 Global Incident Case Management Revenue Market Share by Player (2020-2025)
3.2 Global Incident Case Management Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2023-2025)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 Incident Case Management by Region
4.1 Incident Case Management Market Size by Region (2020-2025)
4.2 Global Incident Case Management Annual Revenue by Country/Region (2020-2025)
4.3 Americas Incident Case Management Market Size Growth (2020-2025)
4.4 APAC Incident Case Management Market Size Growth (2020-2025)
4.5 Europe Incident Case Management Market Size Growth (2020-2025)
4.6 Middle East & Africa Incident Case Management Market Size Growth (2020-2025)
5 Americas
5.1 Americas Incident Case Management Market Size by Country (2020-2025)
5.2 Americas Incident Case Management Market Size by Type (2020-2025)
5.3 Americas Incident Case Management Market Size by Application (2020-2025)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC Incident Case Management Market Size by Region (2020-2025)
6.2 APAC Incident Case Management Market Size by Type (2020-2025)
6.3 APAC Incident Case Management Market Size by Application (2020-2025)
6.4 China
6.5 Japan
6.6 South Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe Incident Case Management Market Size by Country (2020-2025)
7.2 Europe Incident Case Management Market Size by Type (2020-2025)
7.3 Europe Incident Case Management Market Size by Application (2020-2025)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa Incident Case Management by Region (2020-2025)
8.2 Middle East & Africa Incident Case Management Market Size by Type (2020-2025)
8.3 Middle East & Africa Incident Case Management Market Size by Application (2020-2025)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global Incident Case Management Market Forecast
10.1 Global Incident Case Management Forecast by Region (2026-2031)
10.1.1 Global Incident Case Management Forecast by Region (2026-2031)
10.1.2 Americas Incident Case Management Forecast
10.1.3 APAC Incident Case Management Forecast
10.1.4 Europe Incident Case Management Forecast
10.1.5 Middle East & Africa Incident Case Management Forecast
10.2 Americas Incident Case Management Forecast by Country (2026-2031)
10.2.1 United States Market Incident Case Management Forecast
10.2.2 Canada Market Incident Case Management Forecast
10.2.3 Mexico Market Incident Case Management Forecast
10.2.4 Brazil Market Incident Case Management Forecast
10.3 APAC Incident Case Management Forecast by Region (2026-2031)
10.3.1 China Incident Case Management Market Forecast
10.3.2 Japan Market Incident Case Management Forecast
10.3.3 Korea Market Incident Case Management Forecast
10.3.4 Southeast Asia Market Incident Case Management Forecast
10.3.5 India Market Incident Case Management Forecast
10.3.6 Australia Market Incident Case Management Forecast
10.4 Europe Incident Case Management Forecast by Country (2026-2031)
10.4.1 Germany Market Incident Case Management Forecast
10.4.2 France Market Incident Case Management Forecast
10.4.3 UK Market Incident Case Management Forecast
10.4.4 Italy Market Incident Case Management Forecast
10.4.5 Russia Market Incident Case Management Forecast
10.5 Middle East & Africa Incident Case Management Forecast by Region (2026-2031)
10.5.1 Egypt Market Incident Case Management Forecast
10.5.2 South Africa Market Incident Case Management Forecast
10.5.3 Israel Market Incident Case Management Forecast
10.5.4 Turkey Market Incident Case Management Forecast
10.6 Global Incident Case Management Forecast by Type (2026-2031)
10.7 Global Incident Case Management Forecast by Application (2026-2031)
10.7.1 GCC Countries Market Incident Case Management Forecast
11 Key Players Analysis
11.1 Palo Alto Networks
11.1.1 Palo Alto Networks Company Information
11.1.2 Palo Alto Networks Incident Case Management Product Offered
11.1.3 Palo Alto Networks Incident Case Management Revenue, Gross Margin and Market Share (2020-2025)
11.1.4 Palo Alto Networks Main Business Overview
11.1.5 Palo Alto Networks Latest Developments
11.2 IBM
11.2.1 IBM Company Information
11.2.2 IBM Incident Case Management Product Offered
11.2.3 IBM Incident Case Management Revenue, Gross Margin and Market Share (2020-2025)
11.2.4 IBM Main Business Overview
11.2.5 IBM Latest Developments
11.3 Appian
11.3.1 Appian Company Information
11.3.2 Appian Incident Case Management Product Offered
11.3.3 Appian Incident Case Management Revenue, Gross Margin and Market Share (2020-2025)
11.3.4 Appian Main Business Overview
11.3.5 Appian Latest Developments
11.4 Pegasystems
11.4.1 Pegasystems Company Information
11.4.2 Pegasystems Incident Case Management Product Offered
11.4.3 Pegasystems Incident Case Management Revenue, Gross Margin and Market Share (2020-2025)
11.4.4 Pegasystems Main Business Overview
11.4.5 Pegasystems Latest Developments
11.5 Oracle
11.5.1 Oracle Company Information
11.5.2 Oracle Incident Case Management Product Offered
11.5.3 Oracle Incident Case Management Revenue, Gross Margin and Market Share (2020-2025)
11.5.4 Oracle Main Business Overview
11.5.5 Oracle Latest Developments
11.6 LogicGate
11.6.1 LogicGate Company Information
11.6.2 LogicGate Incident Case Management Product Offered
11.6.3 LogicGate Incident Case Management Revenue, Gross Margin and Market Share (2020-2025)
11.6.4 LogicGate Main Business Overview
11.6.5 LogicGate Latest Developments
11.7 SAP
11.7.1 SAP Company Information
11.7.2 SAP Incident Case Management Product Offered
11.7.3 SAP Incident Case Management Revenue, Gross Margin and Market Share (2020-2025)
11.7.4 SAP Main Business Overview
11.7.5 SAP Latest Developments
11.8 LexisNexis
11.8.1 LexisNexis Company Information
11.8.2 LexisNexis Incident Case Management Product Offered
11.8.3 LexisNexis Incident Case Management Revenue, Gross Margin and Market Share (2020-2025)
11.8.4 LexisNexis Main Business Overview
11.8.5 LexisNexis Latest Developments
11.9 Newgen Software
11.9.1 Newgen Software Company Information
11.9.2 Newgen Software Incident Case Management Product Offered
11.9.3 Newgen Software Incident Case Management Revenue, Gross Margin and Market Share (2020-2025)
11.9.4 Newgen Software Main Business Overview
11.9.5 Newgen Software Latest Developments
11.10 DST Systems
11.10.1 DST Systems Company Information
11.10.2 DST Systems Incident Case Management Product Offered
11.10.3 DST Systems Incident Case Management Revenue, Gross Margin and Market Share (2020-2025)
11.10.4 DST Systems Main Business Overview
11.10.5 DST Systems Latest Developments
11.11 Salesforce
11.11.1 Salesforce Company Information
11.11.2 Salesforce Incident Case Management Product Offered
11.11.3 Salesforce Incident Case Management Revenue, Gross Margin and Market Share (2020-2025)
11.11.4 Salesforce Main Business Overview
11.11.5 Salesforce Latest Developments
11.12 Hyland Software
11.12.1 Hyland Software Company Information
11.12.2 Hyland Software Incident Case Management Product Offered
11.12.3 Hyland Software Incident Case Management Revenue, Gross Margin and Market Share (2020-2025)
11.12.4 Hyland Software Main Business Overview
11.12.5 Hyland Software Latest Developments
11.13 SAS Institute
11.13.1 SAS Institute Company Information
11.13.2 SAS Institute Incident Case Management Product Offered
11.13.3 SAS Institute Incident Case Management Revenue, Gross Margin and Market Share (2020-2025)
11.13.4 SAS Institute Main Business Overview
11.13.5 SAS Institute Latest Developments
11.14 ServiceNow
11.14.1 ServiceNow Company Information
11.14.2 ServiceNow Incident Case Management Product Offered
11.14.3 ServiceNow Incident Case Management Revenue, Gross Margin and Market Share (2020-2025)
11.14.4 ServiceNow Main Business Overview
11.14.5 ServiceNow Latest Developments
11.15 Freshservice
11.15.1 Freshservice Company Information
11.15.2 Freshservice Incident Case Management Product Offered
11.15.3 Freshservice Incident Case Management Revenue, Gross Margin and Market Share (2020-2025)
11.15.4 Freshservice Main Business Overview
11.15.5 Freshservice Latest Developments
11.16 PagerDuty
11.16.1 PagerDuty Company Information
11.16.2 PagerDuty Incident Case Management Product Offered
11.16.3 PagerDuty Incident Case Management Revenue, Gross Margin and Market Share (2020-2025)
11.16.4 PagerDuty Main Business Overview
11.16.5 PagerDuty Latest Developments
11.17 xMatters
11.17.1 xMatters Company Information
11.17.2 xMatters Incident Case Management Product Offered
11.17.3 xMatters Incident Case Management Revenue, Gross Margin and Market Share (2020-2025)
11.17.4 xMatters Main Business Overview
11.17.5 xMatters Latest Developments
11.18 OpsGenie
11.18.1 OpsGenie Company Information
11.18.2 OpsGenie Incident Case Management Product Offered
11.18.3 OpsGenie Incident Case Management Revenue, Gross Margin and Market Share (2020-2025)
11.18.4 OpsGenie Main Business Overview
11.18.5 OpsGenie Latest Developments
11.19 Resolver
11.19.1 Resolver Company Information
11.19.2 Resolver Incident Case Management Product Offered
11.19.3 Resolver Incident Case Management Revenue, Gross Margin and Market Share (2020-2025)
11.19.4 Resolver Main Business Overview
11.19.5 Resolver Latest Developments
11.20 SolarWinds
11.20.1 SolarWinds Company Information
11.20.2 SolarWinds Incident Case Management Product Offered
11.20.3 SolarWinds Incident Case Management Revenue, Gross Margin and Market Share (2020-2025)
11.20.4 SolarWinds Main Business Overview
11.20.5 SolarWinds Latest Developments
11.21 Zendesk
11.21.1 Zendesk Company Information
11.21.2 Zendesk Incident Case Management Product Offered
11.21.3 Zendesk Incident Case Management Revenue, Gross Margin and Market Share (2020-2025)
11.21.4 Zendesk Main Business Overview
11.21.5 Zendesk Latest Developments
11.22 Freshworks
11.22.1 Freshworks Company Information
11.22.2 Freshworks Incident Case Management Product Offered
11.22.3 Freshworks Incident Case Management Revenue, Gross Margin and Market Share (2020-2025)
11.22.4 Freshworks Main Business Overview
11.22.5 Freshworks Latest Developments
12 Research Findings and Conclusion
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*If Applicable.