Global Live Chat Software and Apps Market Growth (Status and Outlook) 2025-2031

Publication ID:

LPI06253701

Publication Date:

June 19, 2025

Pages:

111

Publisher:

LPI

Countries:

Global [1]

USD 3,660.00

IT Services [2]

Software [3]

Computing & Electronics [4]

Description:

The global Live Chat Software and Apps market size is predicted to grow from US$ 948 million in 2025 to US$ 1574 million in 2031; it is expected to grow at a CAGR of 8.8% from 2025 to 2031.
The global Live Chat Software and Apps industry is expanding due to the increased popularity of live chat, as a certain segment of the population prefers live chat for online shopping questions. Furthermore, the increased need to improve customer relationship management (CRM), which is critical for effective revenue generation in any enterprise, as well as the number of advantages of live chat software over traditional customer support, drive market growth.
The 鈥淟ive Chat Software and Apps Industry Forecast鈥� looks at past sales and reviews total world Live Chat Software and Apps sales in 2024, providing a comprehensive analysis by region and market sector of projected Live Chat Software and Apps sales for 2025 through 2031. With Live Chat Software and Apps sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Live Chat Software and Apps industry.
This Insight Report provides a comprehensive analysis of the global Live Chat Software and Apps landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyses the strategies of leading global companies with a focus on Live Chat Software and Apps portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms鈥� unique position in an accelerating global Live Chat Software and Apps market.
This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Live Chat Software and Apps and breaks down the forecast by Type, by Application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Live Chat Software and Apps.
This report presents a comprehensive overview, market shares, and growth opportunities of Live Chat Software and Apps market by product type, application, key players and key regions and countries.
Segmentation by Type:
Web
APP
Segmentation by Application:
Finance
Telecom
IT and E-commerce
Logistic
Government and Public
Other
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Zendesk
Ada for Chat
Certainly
Digital Genius
Ultimate.Ai
Cognigy
Zowie for Chat
Facebook Messenger
WhatsApp
LINE
Instagram Direct
Telegram
Sprout Social

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 Executive Summary
2.1 World Market Overview
2.1.1 Global Live Chat Software and Apps Market Size (2020-2031)
2.1.2 Live Chat Software and Apps Market Size CAGR by Region (2020 VS 2024 VS 2031)
2.1.3 World Current & Future Analysis for Live Chat Software and Apps by Country/Region (2020, 2024 & 2031)
2.2 Live Chat Software and Apps Segment by Type
2.2.1 Web
2.2.2 APP
2.3 Live Chat Software and Apps Market Size by Type
2.3.1 Live Chat Software and Apps Market Size CAGR by Type (2020 VS 2024 VS 2031)
2.3.2 Global Live Chat Software and Apps Market Size Market Share by Type (2020-2025)
2.4 Live Chat Software and Apps Segment by Application
2.4.1 Finance
2.4.2 Telecom
2.4.3 IT and E-commerce
2.4.4 Logistic
2.4.5 Government and Public
2.4.6 Other
2.5 Live Chat Software and Apps Market Size by Application
2.5.1 Live Chat Software and Apps Market Size CAGR by Application (2020 VS 2024 VS 2031)
2.5.2 Global Live Chat Software and Apps Market Size Market Share by Application (2020-2025)
3 Live Chat Software and Apps Market Size by Player
3.1 Live Chat Software and Apps Market Size Market Share by Player
3.1.1 Global Live Chat Software and Apps Revenue by Player (2020-2025)
3.1.2 Global Live Chat Software and Apps Revenue Market Share by Player (2020-2025)
3.2 Global Live Chat Software and Apps Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2023-2025)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 Live Chat Software and Apps by Region
4.1 Live Chat Software and Apps Market Size by Region (2020-2025)
4.2 Global Live Chat Software and Apps Annual Revenue by Country/Region (2020-2025)
4.3 Americas Live Chat Software and Apps Market Size Growth (2020-2025)
4.4 APAC Live Chat Software and Apps Market Size Growth (2020-2025)
4.5 Europe Live Chat Software and Apps Market Size Growth (2020-2025)
4.6 Middle East & Africa Live Chat Software and Apps Market Size Growth (2020-2025)
5 Americas
5.1 Americas Live Chat Software and Apps Market Size by Country (2020-2025)
5.2 Americas Live Chat Software and Apps Market Size by Type (2020-2025)
5.3 Americas Live Chat Software and Apps Market Size by Application (2020-2025)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC Live Chat Software and Apps Market Size by Region (2020-2025)
6.2 APAC Live Chat Software and Apps Market Size by Type (2020-2025)
6.3 APAC Live Chat Software and Apps Market Size by Application (2020-2025)
6.4 China
6.5 Japan
6.6 South Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe Live Chat Software and Apps Market Size by Country (2020-2025)
7.2 Europe Live Chat Software and Apps Market Size by Type (2020-2025)
7.3 Europe Live Chat Software and Apps Market Size by Application (2020-2025)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa Live Chat Software and Apps by Region (2020-2025)
8.2 Middle East & Africa Live Chat Software and Apps Market Size by Type (2020-2025)
8.3 Middle East & Africa Live Chat Software and Apps Market Size by Application (2020-2025)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global Live Chat Software and Apps Market Forecast
10.1 Global Live Chat Software and Apps Forecast by Region (2026-2031)
10.1.1 Global Live Chat Software and Apps Forecast by Region (2026-2031)
10.1.2 Americas Live Chat Software and Apps Forecast
10.1.3 APAC Live Chat Software and Apps Forecast
10.1.4 Europe Live Chat Software and Apps Forecast
10.1.5 Middle East & Africa Live Chat Software and Apps Forecast
10.2 Americas Live Chat Software and Apps Forecast by Country (2026-2031)
10.2.1 United States Market Live Chat Software and Apps Forecast
10.2.2 Canada Market Live Chat Software and Apps Forecast
10.2.3 Mexico Market Live Chat Software and Apps Forecast
10.2.4 Brazil Market Live Chat Software and Apps Forecast
10.3 APAC Live Chat Software and Apps Forecast by Region (2026-2031)
10.3.1 China Live Chat Software and Apps Market Forecast
10.3.2 Japan Market Live Chat Software and Apps Forecast
10.3.3 Korea Market Live Chat Software and Apps Forecast
10.3.4 Southeast Asia Market Live Chat Software and Apps Forecast
10.3.5 India Market Live Chat Software and Apps Forecast
10.3.6 Australia Market Live Chat Software and Apps Forecast
10.4 Europe Live Chat Software and Apps Forecast by Country (2026-2031)
10.4.1 Germany Market Live Chat Software and Apps Forecast
10.4.2 France Market Live Chat Software and Apps Forecast
10.4.3 UK Market Live Chat Software and Apps Forecast
10.4.4 Italy Market Live Chat Software and Apps Forecast
10.4.5 Russia Market Live Chat Software and Apps Forecast
10.5 Middle East & Africa Live Chat Software and Apps Forecast by Region (2026-2031)
10.5.1 Egypt Market Live Chat Software and Apps Forecast
10.5.2 South Africa Market Live Chat Software and Apps Forecast
10.5.3 Israel Market Live Chat Software and Apps Forecast
10.5.4 Turkey Market Live Chat Software and Apps Forecast
10.6 Global Live Chat Software and Apps Forecast by Type (2026-2031)
10.7 Global Live Chat Software and Apps Forecast by Application (2026-2031)
10.7.1 GCC Countries Market Live Chat Software and Apps Forecast
11 Key Players Analysis
11.1 Zendesk
11.1.1 Zendesk Company Information
11.1.2 Zendesk Live Chat Software and Apps Product Offered
11.1.3 Zendesk Live Chat Software and Apps Revenue, Gross Margin and Market Share (2020-2025)
11.1.4 Zendesk Main Business Overview
11.1.5 Zendesk Latest Developments
11.2 Ada for Chat
11.2.1 Ada for Chat Company Information
11.2.2 Ada for Chat Live Chat Software and Apps Product Offered
11.2.3 Ada for Chat Live Chat Software and Apps Revenue, Gross Margin and Market Share (2020-2025)
11.2.4 Ada for Chat Main Business Overview
11.2.5 Ada for Chat Latest Developments
11.3 Certainly
11.3.1 Certainly Company Information
11.3.2 Certainly Live Chat Software and Apps Product Offered
11.3.3 Certainly Live Chat Software and Apps Revenue, Gross Margin and Market Share (2020-2025)
11.3.4 Certainly Main Business Overview
11.3.5 Certainly Latest Developments
11.4 Digital Genius
11.4.1 Digital Genius Company Information
11.4.2 Digital Genius Live Chat Software and Apps Product Offered
11.4.3 Digital Genius Live Chat Software and Apps Revenue, Gross Margin and Market Share (2020-2025)
11.4.4 Digital Genius Main Business Overview
11.4.5 Digital Genius Latest Developments
11.5 Ultimate.Ai
11.5.1 Ultimate.Ai Company Information
11.5.2 Ultimate.Ai Live Chat Software and Apps Product Offered
11.5.3 Ultimate.Ai Live Chat Software and Apps Revenue, Gross Margin and Market Share (2020-2025)
11.5.4 Ultimate.Ai Main Business Overview
11.5.5 Ultimate.Ai Latest Developments
11.6 Cognigy
11.6.1 Cognigy Company Information
11.6.2 Cognigy Live Chat Software and Apps Product Offered
11.6.3 Cognigy Live Chat Software and Apps Revenue, Gross Margin and Market Share (2020-2025)
11.6.4 Cognigy Main Business Overview
11.6.5 Cognigy Latest Developments
11.7 Zowie for Chat
11.7.1 Zowie for Chat Company Information
11.7.2 Zowie for Chat Live Chat Software and Apps Product Offered
11.7.3 Zowie for Chat Live Chat Software and Apps Revenue, Gross Margin and Market Share (2020-2025)
11.7.4 Zowie for Chat Main Business Overview
11.7.5 Zowie for Chat Latest Developments
11.8 Facebook Messenger
11.8.1 Facebook Messenger Company Information
11.8.2 Facebook Messenger Live Chat Software and Apps Product Offered
11.8.3 Facebook Messenger Live Chat Software and Apps Revenue, Gross Margin and Market Share (2020-2025)
11.8.4 Facebook Messenger Main Business Overview
11.8.5 Facebook Messenger Latest Developments
11.9 WhatsApp
11.9.1 WhatsApp Company Information
11.9.2 WhatsApp Live Chat Software and Apps Product Offered
11.9.3 WhatsApp Live Chat Software and Apps Revenue, Gross Margin and Market Share (2020-2025)
11.9.4 WhatsApp Main Business Overview
11.9.5 WhatsApp Latest Developments
11.10 LINE
11.10.1 LINE Company Information
11.10.2 LINE Live Chat Software and Apps Product Offered
11.10.3 LINE Live Chat Software and Apps Revenue, Gross Margin and Market Share (2020-2025)
11.10.4 LINE Main Business Overview
11.10.5 LINE Latest Developments
11.11 Instagram Direct
11.11.1 Instagram Direct Company Information
11.11.2 Instagram Direct Live Chat Software and Apps Product Offered
11.11.3 Instagram Direct Live Chat Software and Apps Revenue, Gross Margin and Market Share (2020-2025)
11.11.4 Instagram Direct Main Business Overview
11.11.5 Instagram Direct Latest Developments
11.12 Telegram
11.12.1 Telegram Company Information
11.12.2 Telegram Live Chat Software and Apps Product Offered
11.12.3 Telegram Live Chat Software and Apps Revenue, Gross Margin and Market Share (2020-2025)
11.12.4 Telegram Main Business Overview
11.12.5 Telegram Latest Developments
11.13 Sprout Social
11.13.1 Sprout Social Company Information
11.13.2 Sprout Social Live Chat Software and Apps Product Offered
11.13.3 Sprout Social Live Chat Software and Apps Revenue, Gross Margin and Market Share (2020-2025)
11.13.4 Sprout Social Main Business Overview
11.13.5 Sprout Social Latest Developments
12 Research Findings and Conclusion

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