

Voice over Internet Protocol (VoIP) phone systems allow users to make voice calls over the Internet. It converts callers' voices to digital signals that travel over the internet, allowing people to make calls from their computers.
Features include Do Not Disturb status updates, voicemail to email transcription, bandwidth utilization, and call routing, recording, and conferencing.
The global Small Business Phone Systems market size is projected to grow from US$ 1076.1 million in 2023 to US$ 1970.3 million in 2030; it is expected to grow at a CAGR of 9.0% from 2024 to 2030.
The “Small Business Phone Systems Industry Forecast” looks at past sales and reviews total world Small Business Phone Systems sales in 2023, providing a comprehensive analysis by region and market sector of projected Small Business Phone Systems sales for 2024 through 2030. With Small Business Phone Systems sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Small Business Phone Systems industry.
This Insight Report provides a comprehensive analysis of the global Small Business Phone Systems landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyzes the strategies of leading global companies with a focus on Small Business Phone Systems portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global Small Business Phone Systems market.
This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Small Business Phone Systems and breaks down the forecast by Type, by Application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Small Business Phone Systems.
The future market trends of Small Business Phone Systems are driven by the increasing demand for high-speed data connectivity, mobile devices, and cloud-based solutions. Some of the trends to watch out for are:
The adoption of 5G networks, which will enable faster and more reliable data transmission, lower latency, and higher bandwidth. 5G networks will also support the growth of Internet of Things (IoT) and Machine-to-Machine (M2M) services, which will require more advanced and scalable phone systems.
The shift to cloud-based phone systems, which offer more flexibility, scalability, and cost-efficiency than on-premise systems. Cloud-based phone systems also allow for easier integration with other cloud-based applications and services, such as CRM, ERP, and email.
The emergence of Over-The-Top (OTT) applications, which provide video, audio, and other media content over the internet. OTT applications, such as Netflix, Amazon Video, and Skype, offer more viewing options, lower prices, and better quality than traditional phone systems. OTT applications also pose a threat to the revenue of phone system providers, as they bypass their networks and charge lower fees.
This report presents a comprehensive overview, market shares, and growth opportunities of Small Business Phone Systems market by product type, application, key players and key regions and countries.
Segmentation by type
PBX
Auto attendant
IVR
CTI
FMFM
Softphone
Voicemail-to-email
Conferencing
Segmentation by application
Retail
BFSI
Real Estate
Logistics
Other
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
LogMeIn
RingCentral
Nextiva
8x8
Vonage
PANTERRA NETWORKS
Ooma
Dialpad
Net2Phone
MightyCall
OPC Marketing
NICE inContact
Five9
TWILIO
Bandwidth
Dixa
Broadvoice
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 Executive Summary
2.1 World Market Overview
2.1.1 Global Small Business Phone Systems Market Size 2019-2030
2.1.2 Small Business Phone Systems Market Size CAGR by Region 2019 VS 2023 VS 2030
2.2 Small Business Phone Systems Segment by Type
2.2.1 PBX
2.2.2 Auto attendant
2.2.3 IVR
2.2.4 CTI
2.2.5 FMFM
2.2.6 Softphone
2.2.7 Voicemail-to-email
2.2.8 Conferencing
2.3 Small Business Phone Systems Market Size by Type
2.3.1 Small Business Phone Systems Market Size CAGR by Type (2019 VS 2023 VS 2030)
2.3.2 Global Small Business Phone Systems Market Size Market Share by Type (2019-2024)
2.4 Small Business Phone Systems Segment by Application
2.4.1 Retail
2.4.2 BFSI
2.4.3 Real Estate
2.4.4 Logistics
2.4.5 Other
2.5 Small Business Phone Systems Market Size by Application
2.5.1 Small Business Phone Systems Market Size CAGR by Application (2019 VS 2023 VS 2030)
2.5.2 Global Small Business Phone Systems Market Size Market Share by Application (2019-2024)
3 Small Business Phone Systems Market Size by Player
3.1 Small Business Phone Systems Market Size Market Share by Players
3.1.1 Global Small Business Phone Systems Revenue by Players (2019-2024)
3.1.2 Global Small Business Phone Systems Revenue Market Share by Players (2019-2024)
3.2 Global Small Business Phone Systems Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2022-2024)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 Small Business Phone Systems by Regions
4.1 Small Business Phone Systems Market Size by Regions (2019-2024)
4.2 Americas Small Business Phone Systems Market Size Growth (2019-2024)
4.3 APAC Small Business Phone Systems Market Size Growth (2019-2024)
4.4 Europe Small Business Phone Systems Market Size Growth (2019-2024)
4.5 Middle East & Africa Small Business Phone Systems Market Size Growth (2019-2024)
5 Americas
5.1 Americas Small Business Phone Systems Market Size by Country (2019-2024)
5.2 Americas Small Business Phone Systems Market Size by Type (2019-2024)
5.3 Americas Small Business Phone Systems Market Size by Application (2019-2024)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC Small Business Phone Systems Market Size by Region (2019-2024)
6.2 APAC Small Business Phone Systems Market Size by Type (2019-2024)
6.3 APAC Small Business Phone Systems Market Size by Application (2019-2024)
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe Small Business Phone Systems by Country (2019-2024)
7.2 Europe Small Business Phone Systems Market Size by Type (2019-2024)
7.3 Europe Small Business Phone Systems Market Size by Application (2019-2024)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa Small Business Phone Systems by Region (2019-2024)
8.2 Middle East & Africa Small Business Phone Systems Market Size by Type (2019-2024)
8.3 Middle East & Africa Small Business Phone Systems Market Size by Application (2019-2024)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global Small Business Phone Systems Market Forecast
10.1 Global Small Business Phone Systems Forecast by Regions (2025-2030)
10.1.1 Global Small Business Phone Systems Forecast by Regions (2025-2030)
10.1.2 Americas Small Business Phone Systems Forecast
10.1.3 APAC Small Business Phone Systems Forecast
10.1.4 Europe Small Business Phone Systems Forecast
10.1.5 Middle East & Africa Small Business Phone Systems Forecast
10.2 Americas Small Business Phone Systems Forecast by Country (2025-2030)
10.2.1 United States Small Business Phone Systems Market Forecast
10.2.2 Canada Small Business Phone Systems Market Forecast
10.2.3 Mexico Small Business Phone Systems Market Forecast
10.2.4 Brazil Small Business Phone Systems Market Forecast
10.3 APAC Small Business Phone Systems Forecast by Region (2025-2030)
10.3.1 China Small Business Phone Systems Market Forecast
10.3.2 Japan Small Business Phone Systems Market Forecast
10.3.3 Korea Small Business Phone Systems Market Forecast
10.3.4 Southeast Asia Small Business Phone Systems Market Forecast
10.3.5 India Small Business Phone Systems Market Forecast
10.3.6 Australia Small Business Phone Systems Market Forecast
10.4 Europe Small Business Phone Systems Forecast by Country (2025-2030)
10.4.1 Germany Small Business Phone Systems Market Forecast
10.4.2 France Small Business Phone Systems Market Forecast
10.4.3 UK Small Business Phone Systems Market Forecast
10.4.4 Italy Small Business Phone Systems Market Forecast
10.4.5 Russia Small Business Phone Systems Market Forecast
10.5 Middle East & Africa Small Business Phone Systems Forecast by Region (2025-2030)
10.5.1 Egypt Small Business Phone Systems Market Forecast
10.5.2 South Africa Small Business Phone Systems Market Forecast
10.5.3 Israel Small Business Phone Systems Market Forecast
10.5.4 Turkey Small Business Phone Systems Market Forecast
10.5.5 GCC Countries Small Business Phone Systems Market Forecast
10.6 Global Small Business Phone Systems Forecast by Type (2025-2030)
10.7 Global Small Business Phone Systems Forecast by Application (2025-2030)
11 Key Players Analysis
11.1 LogMeIn
11.1.1 LogMeIn Company Information
11.1.2 LogMeIn Small Business Phone Systems Product Offered
11.1.3 LogMeIn Small Business Phone Systems Revenue, Gross Margin and Market Share (2019-2024)
11.1.4 LogMeIn Main Business Overview
11.1.5 LogMeIn Latest Developments
11.2 RingCentral
11.2.1 RingCentral Company Information
11.2.2 RingCentral Small Business Phone Systems Product Offered
11.2.3 RingCentral Small Business Phone Systems Revenue, Gross Margin and Market Share (2019-2024)
11.2.4 RingCentral Main Business Overview
11.2.5 RingCentral Latest Developments
11.3 Nextiva
11.3.1 Nextiva Company Information
11.3.2 Nextiva Small Business Phone Systems Product Offered
11.3.3 Nextiva Small Business Phone Systems Revenue, Gross Margin and Market Share (2019-2024)
11.3.4 Nextiva Main Business Overview
11.3.5 Nextiva Latest Developments
11.4 8x8
11.4.1 8x8 Company Information
11.4.2 8x8 Small Business Phone Systems Product Offered
11.4.3 8x8 Small Business Phone Systems Revenue, Gross Margin and Market Share (2019-2024)
11.4.4 8x8 Main Business Overview
11.4.5 8x8 Latest Developments
11.5 Vonage
11.5.1 Vonage Company Information
11.5.2 Vonage Small Business Phone Systems Product Offered
11.5.3 Vonage Small Business Phone Systems Revenue, Gross Margin and Market Share (2019-2024)
11.5.4 Vonage Main Business Overview
11.5.5 Vonage Latest Developments
11.6 PANTERRA NETWORKS
11.6.1 PANTERRA NETWORKS Company Information
11.6.2 PANTERRA NETWORKS Small Business Phone Systems Product Offered
11.6.3 PANTERRA NETWORKS Small Business Phone Systems Revenue, Gross Margin and Market Share (2019-2024)
11.6.4 PANTERRA NETWORKS Main Business Overview
11.6.5 PANTERRA NETWORKS Latest Developments
11.7 Ooma
11.7.1 Ooma Company Information
11.7.2 Ooma Small Business Phone Systems Product Offered
11.7.3 Ooma Small Business Phone Systems Revenue, Gross Margin and Market Share (2019-2024)
11.7.4 Ooma Main Business Overview
11.7.5 Ooma Latest Developments
11.8 Dialpad
11.8.1 Dialpad Company Information
11.8.2 Dialpad Small Business Phone Systems Product Offered
11.8.3 Dialpad Small Business Phone Systems Revenue, Gross Margin and Market Share (2019-2024)
11.8.4 Dialpad Main Business Overview
11.8.5 Dialpad Latest Developments
11.9 Net2Phone
11.9.1 Net2Phone Company Information
11.9.2 Net2Phone Small Business Phone Systems Product Offered
11.9.3 Net2Phone Small Business Phone Systems Revenue, Gross Margin and Market Share (2019-2024)
11.9.4 Net2Phone Main Business Overview
11.9.5 Net2Phone Latest Developments
11.10 MightyCall
11.10.1 MightyCall Company Information
11.10.2 MightyCall Small Business Phone Systems Product Offered
11.10.3 MightyCall Small Business Phone Systems Revenue, Gross Margin and Market Share (2019-2024)
11.10.4 MightyCall Main Business Overview
11.10.5 MightyCall Latest Developments
11.11 OPC Marketing
11.11.1 OPC Marketing Company Information
11.11.2 OPC Marketing Small Business Phone Systems Product Offered
11.11.3 OPC Marketing Small Business Phone Systems Revenue, Gross Margin and Market Share (2019-2024)
11.11.4 OPC Marketing Main Business Overview
11.11.5 OPC Marketing Latest Developments
11.12 NICE inContact
11.12.1 NICE inContact Company Information
11.12.2 NICE inContact Small Business Phone Systems Product Offered
11.12.3 NICE inContact Small Business Phone Systems Revenue, Gross Margin and Market Share (2019-2024)
11.12.4 NICE inContact Main Business Overview
11.12.5 NICE inContact Latest Developments
11.13 Five9
11.13.1 Five9 Company Information
11.13.2 Five9 Small Business Phone Systems Product Offered
11.13.3 Five9 Small Business Phone Systems Revenue, Gross Margin and Market Share (2019-2024)
11.13.4 Five9 Main Business Overview
11.13.5 Five9 Latest Developments
11.14 TWILIO
11.14.1 TWILIO Company Information
11.14.2 TWILIO Small Business Phone Systems Product Offered
11.14.3 TWILIO Small Business Phone Systems Revenue, Gross Margin and Market Share (2019-2024)
11.14.4 TWILIO Main Business Overview
11.14.5 TWILIO Latest Developments
11.15 Bandwidth
11.15.1 Bandwidth Company Information
11.15.2 Bandwidth Small Business Phone Systems Product Offered
11.15.3 Bandwidth Small Business Phone Systems Revenue, Gross Margin and Market Share (2019-2024)
11.15.4 Bandwidth Main Business Overview
11.15.5 Bandwidth Latest Developments
11.16 Dixa
11.16.1 Dixa Company Information
11.16.2 Dixa Small Business Phone Systems Product Offered
11.16.3 Dixa Small Business Phone Systems Revenue, Gross Margin and Market Share (2019-2024)
11.16.4 Dixa Main Business Overview
11.16.5 Dixa Latest Developments
11.17 Broadvoice
11.17.1 Broadvoice Company Information
11.17.2 Broadvoice Small Business Phone Systems Product Offered
11.17.3 Broadvoice Small Business Phone Systems Revenue, Gross Margin and Market Share (2019-2024)
11.17.4 Broadvoice Main Business Overview
11.17.5 Broadvoice Latest Developments
12 Research Findings and Conclusion
*If Applicable.