The global Utilities’ Customer Information System (CIS) Software market size was valued at US$ 543.9 million in 2023. With growing demand in downstream market, the Utilities’ Customer Information System (CIS) Software is forecast to a readjusted size of US$ 956.8 million by 2030 with a CAGR of 8.4% during review period.
The research report highlights the growth potential of the global Utilities’ Customer Information System (CIS) Software market. Utilities’ Customer Information System (CIS) Software are expected to show stable growth in the future market. However, product differentiation, reducing costs, and supply chain optimization remain crucial for the widespread adoption of Utilities’ Customer Information System (CIS) Software. Market players need to invest in research and development, forge strategic partnerships, and align their offerings with evolving consumer preferences to capitalize on the immense opportunities presented by the Utilities’ Customer Information System (CIS) Software market.
Utilities’ Customer Information System (CIS) Software is a type of software designed to manage and maintain customer accounts and billing systems for utility companies. A CIS is a software application that enables electric, gas, and water utilities to manage and share customer data with external organizations such as billing agents and state regulatory agencies. A CIS typically covers functions such as account management, order processing, product and service management, rate design, billing, credit and collections, accounts receivable, statement preparation, payment processing, customer service, and revenue analysis. A CIS is a key component of the meter-to-cash (M2C) value chain for utilities that offer metered delivery of commodities.
The industry trend of Utilities’ Customer Information System (CIS) Software is driven by the needs of digital business transformation and the demands of line-of-business managers. The market is undergoing dramatic change as more utilities adopt cloud-based applications and services, remote work models, and software-defined approaches to networking. According to Gartner’s 2021 Magic Quadrant for Utilities’ Customer Information System (CIS) Software, some of the key trends are:
The convergence of Utilities’ Customer Information System (CIS) Software with secure access service edge (SASE): SASE is an emerging architecture that combines software-defined wide area network (SD-WAN) with cloud-based security services to provide secure and efficient access for users located anywhere to applications on any cloud. Gartner predicts that by 2024, more than 70% of Utilities’ Customer Information System (CIS) Software customers will have implemented SASE.
The evolution of Utilities’ Customer Information System (CIS) Software from hardware appliances to software platforms: Software platforms offer more flexibility, scalability, agility, and cost-effectiveness than hardware appliances. They also enable easier integration with other network functions and services. Gartner expects that by 2025, more than 50% of Utilities’ Customer Information System (CIS) Software refresh initiatives will be based on virtualized customer premises equipment (vCPE) or SASE platforms versus traditional routers.
The increasing importance of analytics and automation for Utilities’ Customer Information System (CIS) Software: Analytics and automation enable better visibility, control, optimization, and troubleshooting of Utilities’ Customer Information System (CIS) Software. They also help improve user experience, application performance, network efficiency, and security posture. Gartner advises that infrastructure and operations (I&O) leaders should prioritize vendors that offer advanced analytics and automation capabilities for their Utilities’ Customer Information System (CIS) Software solutions.
Key Features:
The report on Utilities’ Customer Information System (CIS) Software market reflects various aspects and provide valuable insights into the industry.
Market Size and Growth: The research report provide an overview of the current size and growth of the Utilities’ Customer Information System (CIS) Software market. It may include historical data, market segmentation by Type (e.g., Cloud Based, Web Based), and regional breakdowns.
Market Drivers and Challenges: The report can identify and analyse the factors driving the growth of the Utilities’ Customer Information System (CIS) Software market, such as government regulations, environmental concerns, technological advancements, and changing consumer preferences. It can also highlight the challenges faced by the industry, including infrastructure limitations, range anxiety, and high upfront costs.
Competitive Landscape: The research report provides analysis of the competitive landscape within the Utilities’ Customer Information System (CIS) Software market. It includes profiles of key players, their market share, strategies, and product offerings. The report can also highlight emerging players and their potential impact on the market.
Technological Developments: The research report can delve into the latest technological developments in the Utilities’ Customer Information System (CIS) Software industry. This include advancements in Utilities’ Customer Information System (CIS) Software technology, Utilities’ Customer Information System (CIS) Software new entrants, Utilities’ Customer Information System (CIS) Software new investment, and other innovations that are shaping the future of Utilities’ Customer Information System (CIS) Software.
Downstream Procumbent Preference: The report can shed light on customer procumbent behaviour and adoption trends in the Utilities’ Customer Information System (CIS) Software market. It includes factors influencing customer ' purchasing decisions, preferences for Utilities’ Customer Information System (CIS) Software product.
Government Policies and Incentives: The research report analyse the impact of government policies and incentives on the Utilities’ Customer Information System (CIS) Software market. This may include an assessment of regulatory frameworks, subsidies, tax incentives, and other measures aimed at promoting Utilities’ Customer Information System (CIS) Software market. The report also evaluates the effectiveness of these policies in driving market growth.
Environmental Impact and Sustainability: The research report assess the environmental impact and sustainability aspects of the Utilities’ Customer Information System (CIS) Software market.
Market Forecasts and Future Outlook: Based on the analysis conducted, the research report provide market forecasts and outlook for the Utilities’ Customer Information System (CIS) Software industry. This includes projections of market size, growth rates, regional trends, and predictions on technological advancements and policy developments.
Recommendations and Opportunities: The report conclude with recommendations for industry stakeholders, policymakers, and investors. It highlights potential opportunities for market players to capitalize on emerging trends, overcome challenges, and contribute to the growth and development of the Utilities’ Customer Information System (CIS) Software market.
Market Segmentation:
Utilities’ Customer Information System (CIS) Software market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
Segmentation by type
Cloud Based
Web Based
Segmentation by application
Large Enterprises
SMEs
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Oracle
SAP
CIS Infinity
Cayenta
Datalogic
efluid
EnergyCIS
Fluentgrid
Gentrack
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 Executive Summary
2.1 World Market Overview
2.1.1 Global Utilities’ Customer Information System (CIS) Software Market Size 2019-2030
2.1.2 Utilities’ Customer Information System (CIS) Software Market Size CAGR by Region 2019 VS 2023 VS 2030
2.2 Utilities’ Customer Information System (CIS) Software Segment by Type
2.2.1 Cloud Based
2.2.2 Web Based
2.3 Utilities’ Customer Information System (CIS) Software Market Size by Type
2.3.1 Utilities’ Customer Information System (CIS) Software Market Size CAGR by Type (2019 VS 2023 VS 2030)
2.3.2 Global Utilities’ Customer Information System (CIS) Software Market Size Market Share by Type (2019-2024)
2.4 Utilities’ Customer Information System (CIS) Software Segment by Application
2.4.1 Large Enterprises
2.4.2 SMEs
2.5 Utilities’ Customer Information System (CIS) Software Market Size by Application
2.5.1 Utilities’ Customer Information System (CIS) Software Market Size CAGR by Application (2019 VS 2023 VS 2030)
2.5.2 Global Utilities’ Customer Information System (CIS) Software Market Size Market Share by Application (2019-2024)
3 Utilities’ Customer Information System (CIS) Software Market Size by Player
3.1 Utilities’ Customer Information System (CIS) Software Market Size Market Share by Players
3.1.1 Global Utilities’ Customer Information System (CIS) Software Revenue by Players (2019-2024)
3.1.2 Global Utilities’ Customer Information System (CIS) Software Revenue Market Share by Players (2019-2024)
3.2 Global Utilities’ Customer Information System (CIS) Software Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2022-2024)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 Utilities’ Customer Information System (CIS) Software by Regions
4.1 Utilities’ Customer Information System (CIS) Software Market Size by Regions (2019-2024)
4.2 Americas Utilities’ Customer Information System (CIS) Software Market Size Growth (2019-2024)
4.3 APAC Utilities’ Customer Information System (CIS) Software Market Size Growth (2019-2024)
4.4 Europe Utilities’ Customer Information System (CIS) Software Market Size Growth (2019-2024)
4.5 Middle East & Africa Utilities’ Customer Information System (CIS) Software Market Size Growth (2019-2024)
5 Americas
5.1 Americas Utilities’ Customer Information System (CIS) Software Market Size by Country (2019-2024)
5.2 Americas Utilities’ Customer Information System (CIS) Software Market Size by Type (2019-2024)
5.3 Americas Utilities’ Customer Information System (CIS) Software Market Size by Application (2019-2024)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC Utilities’ Customer Information System (CIS) Software Market Size by Region (2019-2024)
6.2 APAC Utilities’ Customer Information System (CIS) Software Market Size by Type (2019-2024)
6.3 APAC Utilities’ Customer Information System (CIS) Software Market Size by Application (2019-2024)
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe Utilities’ Customer Information System (CIS) Software by Country (2019-2024)
7.2 Europe Utilities’ Customer Information System (CIS) Software Market Size by Type (2019-2024)
7.3 Europe Utilities’ Customer Information System (CIS) Software Market Size by Application (2019-2024)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa Utilities’ Customer Information System (CIS) Software by Region (2019-2024)
8.2 Middle East & Africa Utilities’ Customer Information System (CIS) Software Market Size by Type (2019-2024)
8.3 Middle East & Africa Utilities’ Customer Information System (CIS) Software Market Size by Application (2019-2024)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global Utilities’ Customer Information System (CIS) Software Market Forecast
10.1 Global Utilities’ Customer Information System (CIS) Software Forecast by Regions (2025-2030)
10.1.1 Global Utilities’ Customer Information System (CIS) Software Forecast by Regions (2025-2030)
10.1.2 Americas Utilities’ Customer Information System (CIS) Software Forecast
10.1.3 APAC Utilities’ Customer Information System (CIS) Software Forecast
10.1.4 Europe Utilities’ Customer Information System (CIS) Software Forecast
10.1.5 Middle East & Africa Utilities’ Customer Information System (CIS) Software Forecast
10.2 Americas Utilities’ Customer Information System (CIS) Software Forecast by Country (2025-2030)
10.2.1 United States Utilities’ Customer Information System (CIS) Software Market Forecast
10.2.2 Canada Utilities’ Customer Information System (CIS) Software Market Forecast
10.2.3 Mexico Utilities’ Customer Information System (CIS) Software Market Forecast
10.2.4 Brazil Utilities’ Customer Information System (CIS) Software Market Forecast
10.3 APAC Utilities’ Customer Information System (CIS) Software Forecast by Region (2025-2030)
10.3.1 China Utilities’ Customer Information System (CIS) Software Market Forecast
10.3.2 Japan Utilities’ Customer Information System (CIS) Software Market Forecast
10.3.3 Korea Utilities’ Customer Information System (CIS) Software Market Forecast
10.3.4 Southeast Asia Utilities’ Customer Information System (CIS) Software Market Forecast
10.3.5 India Utilities’ Customer Information System (CIS) Software Market Forecast
10.3.6 Australia Utilities’ Customer Information System (CIS) Software Market Forecast
10.4 Europe Utilities’ Customer Information System (CIS) Software Forecast by Country (2025-2030)
10.4.1 Germany Utilities’ Customer Information System (CIS) Software Market Forecast
10.4.2 France Utilities’ Customer Information System (CIS) Software Market Forecast
10.4.3 UK Utilities’ Customer Information System (CIS) Software Market Forecast
10.4.4 Italy Utilities’ Customer Information System (CIS) Software Market Forecast
10.4.5 Russia Utilities’ Customer Information System (CIS) Software Market Forecast
10.5 Middle East & Africa Utilities’ Customer Information System (CIS) Software Forecast by Region (2025-2030)
10.5.1 Egypt Utilities’ Customer Information System (CIS) Software Market Forecast
10.5.2 South Africa Utilities’ Customer Information System (CIS) Software Market Forecast
10.5.3 Israel Utilities’ Customer Information System (CIS) Software Market Forecast
10.5.4 Turkey Utilities’ Customer Information System (CIS) Software Market Forecast
10.5.5 GCC Countries Utilities’ Customer Information System (CIS) Software Market Forecast
10.6 Global Utilities’ Customer Information System (CIS) Software Forecast by Type (2025-2030)
10.7 Global Utilities’ Customer Information System (CIS) Software Forecast by Application (2025-2030)
11 Key Players Analysis
11.1 Oracle
11.1.1 Oracle Company Information
11.1.2 Oracle Utilities’ Customer Information System (CIS) Software Product Offered
11.1.3 Oracle Utilities’ Customer Information System (CIS) Software Revenue, Gross Margin and Market Share (2019-2024)
11.1.4 Oracle Main Business Overview
11.1.5 Oracle Latest Developments
11.2 SAP
11.2.1 SAP Company Information
11.2.2 SAP Utilities’ Customer Information System (CIS) Software Product Offered
11.2.3 SAP Utilities’ Customer Information System (CIS) Software Revenue, Gross Margin and Market Share (2019-2024)
11.2.4 SAP Main Business Overview
11.2.5 SAP Latest Developments
11.3 CIS Infinity
11.3.1 CIS Infinity Company Information
11.3.2 CIS Infinity Utilities’ Customer Information System (CIS) Software Product Offered
11.3.3 CIS Infinity Utilities’ Customer Information System (CIS) Software Revenue, Gross Margin and Market Share (2019-2024)
11.3.4 CIS Infinity Main Business Overview
11.3.5 CIS Infinity Latest Developments
11.4 Cayenta
11.4.1 Cayenta Company Information
11.4.2 Cayenta Utilities’ Customer Information System (CIS) Software Product Offered
11.4.3 Cayenta Utilities’ Customer Information System (CIS) Software Revenue, Gross Margin and Market Share (2019-2024)
11.4.4 Cayenta Main Business Overview
11.4.5 Cayenta Latest Developments
11.5 Datalogic
11.5.1 Datalogic Company Information
11.5.2 Datalogic Utilities’ Customer Information System (CIS) Software Product Offered
11.5.3 Datalogic Utilities’ Customer Information System (CIS) Software Revenue, Gross Margin and Market Share (2019-2024)
11.5.4 Datalogic Main Business Overview
11.5.5 Datalogic Latest Developments
11.6 efluid
11.6.1 efluid Company Information
11.6.2 efluid Utilities’ Customer Information System (CIS) Software Product Offered
11.6.3 efluid Utilities’ Customer Information System (CIS) Software Revenue, Gross Margin and Market Share (2019-2024)
11.6.4 efluid Main Business Overview
11.6.5 efluid Latest Developments
11.7 EnergyCIS
11.7.1 EnergyCIS Company Information
11.7.2 EnergyCIS Utilities’ Customer Information System (CIS) Software Product Offered
11.7.3 EnergyCIS Utilities’ Customer Information System (CIS) Software Revenue, Gross Margin and Market Share (2019-2024)
11.7.4 EnergyCIS Main Business Overview
11.7.5 EnergyCIS Latest Developments
11.8 Fluentgrid
11.8.1 Fluentgrid Company Information
11.8.2 Fluentgrid Utilities’ Customer Information System (CIS) Software Product Offered
11.8.3 Fluentgrid Utilities’ Customer Information System (CIS) Software Revenue, Gross Margin and Market Share (2019-2024)
11.8.4 Fluentgrid Main Business Overview
11.8.5 Fluentgrid Latest Developments
11.9 Gentrack
11.9.1 Gentrack Company Information
11.9.2 Gentrack Utilities’ Customer Information System (CIS) Software Product Offered
11.9.3 Gentrack Utilities’ Customer Information System (CIS) Software Revenue, Gross Margin and Market Share (2019-2024)
11.9.4 Gentrack Main Business Overview
11.9.5 Gentrack Latest Developments
12 Research Findings and Conclusion
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*If Applicable.