The global Utilities Customer Information Systems market size was valued at US$ million in 2023. With growing demand in downstream market, the Utilities Customer Information Systems is forecast to a readjusted size of US$ million by 2030 with a CAGR of % during review period.
The research report highlights the growth potential of the global Utilities Customer Information Systems market. Utilities Customer Information Systems are expected to show stable growth in the future market. However, product differentiation, reducing costs, and supply chain optimization remain crucial for the widespread adoption of Utilities Customer Information Systems. Market players need to invest in research and development, forge strategic partnerships, and align their offerings with evolving consumer preferences to capitalize on the immense opportunities presented by the Utilities Customer Information Systems market.
The utility customer information system (CIS) market is composed of utility companies looking for commercial off-the-shelf (COTS) software packages that address business-critical utility meter-to-cash (M2C) and customer service business processes. M2C functions covered include: account maintenance, order processing, product/service management, rate design, billing, credit collection, accounts receivable, statement preparation, and payment processing. For customer service, CISs support multiple client interaction channels — such as call centers, interactive voice response/voice response units (IVR/VRUs). They also support various digital engagement channels (social media and, more recently, virtual assistants/chatbots) — as well as customer self-service needs.
Key Features:
The report on Utilities Customer Information Systems market reflects various aspects and provide valuable insights into the industry.
Market Size and Growth: The research report provide an overview of the current size and growth of the Utilities Customer Information Systems market. It may include historical data, market segmentation by Type (e.g., Cloud-based, On-premises), and regional breakdowns.
Market Drivers and Challenges: The report can identify and analyse the factors driving the growth of the Utilities Customer Information Systems market, such as government regulations, environmental concerns, technological advancements, and changing consumer preferences. It can also highlight the challenges faced by the industry, including infrastructure limitations, range anxiety, and high upfront costs.
Competitive Landscape: The research report provides analysis of the competitive landscape within the Utilities Customer Information Systems market. It includes profiles of key players, their market share, strategies, and product offerings. The report can also highlight emerging players and their potential impact on the market.
Technological Developments: The research report can delve into the latest technological developments in the Utilities Customer Information Systems industry. This include advancements in Utilities Customer Information Systems technology, Utilities Customer Information Systems new entrants, Utilities Customer Information Systems new investment, and other innovations that are shaping the future of Utilities Customer Information Systems.
Downstream Procumbent Preference: The report can shed light on customer procumbent behaviour and adoption trends in the Utilities Customer Information Systems market. It includes factors influencing customer ' purchasing decisions, preferences for Utilities Customer Information Systems product.
Government Policies and Incentives: The research report analyse the impact of government policies and incentives on the Utilities Customer Information Systems market. This may include an assessment of regulatory frameworks, subsidies, tax incentives, and other measures aimed at promoting Utilities Customer Information Systems market. The report also evaluates the effectiveness of these policies in driving market growth.
Environmental Impact and Sustainability: The research report assess the environmental impact and sustainability aspects of the Utilities Customer Information Systems market.
Market Forecasts and Future Outlook: Based on the analysis conducted, the research report provide market forecasts and outlook for the Utilities Customer Information Systems industry. This includes projections of market size, growth rates, regional trends, and predictions on technological advancements and policy developments.
Recommendations and Opportunities: The report conclude with recommendations for industry stakeholders, policymakers, and investors. It highlights potential opportunities for market players to capitalize on emerging trends, overcome challenges, and contribute to the growth and development of the Utilities Customer Information Systems market.
Market Segmentation:
Utilities Customer Information Systems market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
Segmentation by type
Cloud-based
On-premises
Segmentation by application
BFSI
Education
Government
Telecom & IT
Others
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Oracle
Efluid SAS
SAP
Itineris
Indra
Cayenta
Advanced Utility Systems
Gruppo Engineering
Fluentgrid Limited
Ferranti Computer
Gentrack
Open International
NorthStar
Vertex
Hansen Technologies
Cayenta ClS
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 Executive Summary
2.1 World Market Overview
2.1.1 Global Utilities Customer Information Systems Market Size 2019-2030
2.1.2 Utilities Customer Information Systems Market Size CAGR by Region 2019 VS 2023 VS 2030
2.2 Utilities Customer Information Systems Segment by Type
2.2.1 Cloud-based
2.2.2 On-premises
2.3 Utilities Customer Information Systems Market Size by Type
2.3.1 Utilities Customer Information Systems Market Size CAGR by Type (2019 VS 2023 VS 2030)
2.3.2 Global Utilities Customer Information Systems Market Size Market Share by Type (2019-2024)
2.4 Utilities Customer Information Systems Segment by Application
2.4.1 BFSI
2.4.2 Education
2.4.3 Government
2.4.4 Telecom & IT
2.4.5 Others
2.5 Utilities Customer Information Systems Market Size by Application
2.5.1 Utilities Customer Information Systems Market Size CAGR by Application (2019 VS 2023 VS 2030)
2.5.2 Global Utilities Customer Information Systems Market Size Market Share by Application (2019-2024)
3 Utilities Customer Information Systems Market Size by Player
3.1 Utilities Customer Information Systems Market Size Market Share by Players
3.1.1 Global Utilities Customer Information Systems Revenue by Players (2019-2024)
3.1.2 Global Utilities Customer Information Systems Revenue Market Share by Players (2019-2024)
3.2 Global Utilities Customer Information Systems Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2022-2024)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 Utilities Customer Information Systems by Regions
4.1 Utilities Customer Information Systems Market Size by Regions (2019-2024)
4.2 Americas Utilities Customer Information Systems Market Size Growth (2019-2024)
4.3 APAC Utilities Customer Information Systems Market Size Growth (2019-2024)
4.4 Europe Utilities Customer Information Systems Market Size Growth (2019-2024)
4.5 Middle East & Africa Utilities Customer Information Systems Market Size Growth (2019-2024)
5 Americas
5.1 Americas Utilities Customer Information Systems Market Size by Country (2019-2024)
5.2 Americas Utilities Customer Information Systems Market Size by Type (2019-2024)
5.3 Americas Utilities Customer Information Systems Market Size by Application (2019-2024)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC Utilities Customer Information Systems Market Size by Region (2019-2024)
6.2 APAC Utilities Customer Information Systems Market Size by Type (2019-2024)
6.3 APAC Utilities Customer Information Systems Market Size by Application (2019-2024)
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe Utilities Customer Information Systems by Country (2019-2024)
7.2 Europe Utilities Customer Information Systems Market Size by Type (2019-2024)
7.3 Europe Utilities Customer Information Systems Market Size by Application (2019-2024)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa Utilities Customer Information Systems by Region (2019-2024)
8.2 Middle East & Africa Utilities Customer Information Systems Market Size by Type (2019-2024)
8.3 Middle East & Africa Utilities Customer Information Systems Market Size by Application (2019-2024)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global Utilities Customer Information Systems Market Forecast
10.1 Global Utilities Customer Information Systems Forecast by Regions (2025-2030)
10.1.1 Global Utilities Customer Information Systems Forecast by Regions (2025-2030)
10.1.2 Americas Utilities Customer Information Systems Forecast
10.1.3 APAC Utilities Customer Information Systems Forecast
10.1.4 Europe Utilities Customer Information Systems Forecast
10.1.5 Middle East & Africa Utilities Customer Information Systems Forecast
10.2 Americas Utilities Customer Information Systems Forecast by Country (2025-2030)
10.2.1 United States Utilities Customer Information Systems Market Forecast
10.2.2 Canada Utilities Customer Information Systems Market Forecast
10.2.3 Mexico Utilities Customer Information Systems Market Forecast
10.2.4 Brazil Utilities Customer Information Systems Market Forecast
10.3 APAC Utilities Customer Information Systems Forecast by Region (2025-2030)
10.3.1 China Utilities Customer Information Systems Market Forecast
10.3.2 Japan Utilities Customer Information Systems Market Forecast
10.3.3 Korea Utilities Customer Information Systems Market Forecast
10.3.4 Southeast Asia Utilities Customer Information Systems Market Forecast
10.3.5 India Utilities Customer Information Systems Market Forecast
10.3.6 Australia Utilities Customer Information Systems Market Forecast
10.4 Europe Utilities Customer Information Systems Forecast by Country (2025-2030)
10.4.1 Germany Utilities Customer Information Systems Market Forecast
10.4.2 France Utilities Customer Information Systems Market Forecast
10.4.3 UK Utilities Customer Information Systems Market Forecast
10.4.4 Italy Utilities Customer Information Systems Market Forecast
10.4.5 Russia Utilities Customer Information Systems Market Forecast
10.5 Middle East & Africa Utilities Customer Information Systems Forecast by Region (2025-2030)
10.5.1 Egypt Utilities Customer Information Systems Market Forecast
10.5.2 South Africa Utilities Customer Information Systems Market Forecast
10.5.3 Israel Utilities Customer Information Systems Market Forecast
10.5.4 Turkey Utilities Customer Information Systems Market Forecast
10.5.5 GCC Countries Utilities Customer Information Systems Market Forecast
10.6 Global Utilities Customer Information Systems Forecast by Type (2025-2030)
10.7 Global Utilities Customer Information Systems Forecast by Application (2025-2030)
11 Key Players Analysis
11.1 Oracle
11.1.1 Oracle Company Information
11.1.2 Oracle Utilities Customer Information Systems Product Offered
11.1.3 Oracle Utilities Customer Information Systems Revenue, Gross Margin and Market Share (2019-2024)
11.1.4 Oracle Main Business Overview
11.1.5 Oracle Latest Developments
11.2 Efluid SAS
11.2.1 Efluid SAS Company Information
11.2.2 Efluid SAS Utilities Customer Information Systems Product Offered
11.2.3 Efluid SAS Utilities Customer Information Systems Revenue, Gross Margin and Market Share (2019-2024)
11.2.4 Efluid SAS Main Business Overview
11.2.5 Efluid SAS Latest Developments
11.3 SAP
11.3.1 SAP Company Information
11.3.2 SAP Utilities Customer Information Systems Product Offered
11.3.3 SAP Utilities Customer Information Systems Revenue, Gross Margin and Market Share (2019-2024)
11.3.4 SAP Main Business Overview
11.3.5 SAP Latest Developments
11.4 Itineris
11.4.1 Itineris Company Information
11.4.2 Itineris Utilities Customer Information Systems Product Offered
11.4.3 Itineris Utilities Customer Information Systems Revenue, Gross Margin and Market Share (2019-2024)
11.4.4 Itineris Main Business Overview
11.4.5 Itineris Latest Developments
11.5 Indra
11.5.1 Indra Company Information
11.5.2 Indra Utilities Customer Information Systems Product Offered
11.5.3 Indra Utilities Customer Information Systems Revenue, Gross Margin and Market Share (2019-2024)
11.5.4 Indra Main Business Overview
11.5.5 Indra Latest Developments
11.6 Cayenta
11.6.1 Cayenta Company Information
11.6.2 Cayenta Utilities Customer Information Systems Product Offered
11.6.3 Cayenta Utilities Customer Information Systems Revenue, Gross Margin and Market Share (2019-2024)
11.6.4 Cayenta Main Business Overview
11.6.5 Cayenta Latest Developments
11.7 Advanced Utility Systems
11.7.1 Advanced Utility Systems Company Information
11.7.2 Advanced Utility Systems Utilities Customer Information Systems Product Offered
11.7.3 Advanced Utility Systems Utilities Customer Information Systems Revenue, Gross Margin and Market Share (2019-2024)
11.7.4 Advanced Utility Systems Main Business Overview
11.7.5 Advanced Utility Systems Latest Developments
11.8 Gruppo Engineering
11.8.1 Gruppo Engineering Company Information
11.8.2 Gruppo Engineering Utilities Customer Information Systems Product Offered
11.8.3 Gruppo Engineering Utilities Customer Information Systems Revenue, Gross Margin and Market Share (2019-2024)
11.8.4 Gruppo Engineering Main Business Overview
11.8.5 Gruppo Engineering Latest Developments
11.9 Fluentgrid Limited
11.9.1 Fluentgrid Limited Company Information
11.9.2 Fluentgrid Limited Utilities Customer Information Systems Product Offered
11.9.3 Fluentgrid Limited Utilities Customer Information Systems Revenue, Gross Margin and Market Share (2019-2024)
11.9.4 Fluentgrid Limited Main Business Overview
11.9.5 Fluentgrid Limited Latest Developments
11.10 Ferranti Computer
11.10.1 Ferranti Computer Company Information
11.10.2 Ferranti Computer Utilities Customer Information Systems Product Offered
11.10.3 Ferranti Computer Utilities Customer Information Systems Revenue, Gross Margin and Market Share (2019-2024)
11.10.4 Ferranti Computer Main Business Overview
11.10.5 Ferranti Computer Latest Developments
11.11 Gentrack
11.11.1 Gentrack Company Information
11.11.2 Gentrack Utilities Customer Information Systems Product Offered
11.11.3 Gentrack Utilities Customer Information Systems Revenue, Gross Margin and Market Share (2019-2024)
11.11.4 Gentrack Main Business Overview
11.11.5 Gentrack Latest Developments
11.12 Open International
11.12.1 Open International Company Information
11.12.2 Open International Utilities Customer Information Systems Product Offered
11.12.3 Open International Utilities Customer Information Systems Revenue, Gross Margin and Market Share (2019-2024)
11.12.4 Open International Main Business Overview
11.12.5 Open International Latest Developments
11.13 NorthStar
11.13.1 NorthStar Company Information
11.13.2 NorthStar Utilities Customer Information Systems Product Offered
11.13.3 NorthStar Utilities Customer Information Systems Revenue, Gross Margin and Market Share (2019-2024)
11.13.4 NorthStar Main Business Overview
11.13.5 NorthStar Latest Developments
11.14 Vertex
11.14.1 Vertex Company Information
11.14.2 Vertex Utilities Customer Information Systems Product Offered
11.14.3 Vertex Utilities Customer Information Systems Revenue, Gross Margin and Market Share (2019-2024)
11.14.4 Vertex Main Business Overview
11.14.5 Vertex Latest Developments
11.15 Hansen Technologies
11.15.1 Hansen Technologies Company Information
11.15.2 Hansen Technologies Utilities Customer Information Systems Product Offered
11.15.3 Hansen Technologies Utilities Customer Information Systems Revenue, Gross Margin and Market Share (2019-2024)
11.15.4 Hansen Technologies Main Business Overview
11.15.5 Hansen Technologies Latest Developments
11.16 Cayenta ClS
11.16.1 Cayenta ClS Company Information
11.16.2 Cayenta ClS Utilities Customer Information Systems Product Offered
11.16.3 Cayenta ClS Utilities Customer Information Systems Revenue, Gross Margin and Market Share (2019-2024)
11.16.4 Cayenta ClS Main Business Overview
11.16.5 Cayenta ClS Latest Developments
12 Research Findings and Conclusion
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*If Applicable.