Global Workforce Management Software Market Growth (Status and Outlook) 2025-2031

Publication ID:

LPI07250446

Publication Date:

July 1, 2025

Pages:

103

Publisher:

LPI

Countries:

Global [1]

USD 3,660.00

IT Services [2]

Software [3]

Computing & Electronics [4]

Description:

The global Workforce Management Software market size is predicted to grow from US$ 3478 million in 2025 to US$ 5580 million in 2031; it is expected to grow at a CAGR of 8.2% from 2025 to 2031.
Workforce Management Software is a system intended to maximize the use of agent labor by projecting incoming call volumes and scheduling staff to meet needs exactly, by time of the day, day of the week, week of the month, etc. WFM systems use historical calling records, which are collected from the automatic call distribution system, to project future calling patterns and volumes for specified time frames. The core functions of WFM software include labor planning, time and attendance management, payroll management, tasking and staffing, and performance reporting.
It helps managers accurately and easily forecast staffing requirements across all customer-facing inbound, outbound, blended and back office resources. It also allows agents to manage their scheduling with tools for needs such as schedule trades and sequential shift bids.
Global Workforce Management Software key players include Kronos, Infor, Verint, etc. Global top three manufacturers hold a share over 45%.
North America is the largest production area, with a share about 55%, followed by Europe, and Asia, both have a share over 30 percent.
In terms of product, On-premises is the largest segment, with a share over 50%. And in terms of application, the largest application is <100 employees, followed by 100-499 employees, etc.
The 鈥淲orkforce Management Software Industry Forecast鈥� looks at past sales and reviews total world Workforce Management Software sales in 2024, providing a comprehensive analysis by region and market sector of projected Workforce Management Software sales for 2025 through 2031. With Workforce Management Software sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Workforce Management Software industry.
This Insight Report provides a comprehensive analysis of the global Workforce Management Software landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyses the strategies of leading global companies with a focus on Workforce Management Software portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms鈥� unique position in an accelerating global Workforce Management Software market.
This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Workforce Management Software and breaks down the forecast by Type, by Application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Workforce Management Software.
This report presents a comprehensive overview, market shares, and growth opportunities of Workforce Management Software market by product type, application, key players and key regions and countries.
Segmentation by Type:
On-Premises
Saas Cloud-Based
Segmentation by Application:
Less Than 100 Employees
100-499 Employees
500-999 Employees
1,000-4,999 Employees
More Than 5000 Employees
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Kronos
Infor
Verint
NICE Systems
Aspect
Workforce Software
Clicksoftware
Calabrio
ATOSS
Genesys
Monet Software
InVision AG
Teleopti

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 Executive Summary
2.1 World Market Overview
2.1.1 Global Workforce Management Software Market Size (2020-2031)
2.1.2 Workforce Management Software Market Size CAGR by Region (2020 VS 2024 VS 2031)
2.1.3 World Current & Future Analysis for Workforce Management Software by Country/Region (2020, 2024 & 2031)
2.2 Workforce Management Software Segment by Type
2.2.1 On-Premises
2.2.2 Saas Cloud-Based
2.3 Workforce Management Software Market Size by Type
2.3.1 Workforce Management Software Market Size CAGR by Type (2020 VS 2024 VS 2031)
2.3.2 Global Workforce Management Software Market Size Market Share by Type (2020-2025)
2.4 Workforce Management Software Segment by Application
2.4.1 Less Than 100 Employees
2.4.2 100-499 Employees
2.4.3 500-999 Employees
2.4.4 1,000-4,999 Employees
2.4.5 More Than 5000 Employees
2.5 Workforce Management Software Market Size by Application
2.5.1 Workforce Management Software Market Size CAGR by Application (2020 VS 2024 VS 2031)
2.5.2 Global Workforce Management Software Market Size Market Share by Application (2020-2025)
3 Workforce Management Software Market Size by Player
3.1 Workforce Management Software Market Size Market Share by Player
3.1.1 Global Workforce Management Software Revenue by Player (2020-2025)
3.1.2 Global Workforce Management Software Revenue Market Share by Player (2020-2025)
3.2 Global Workforce Management Software Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2023-2025)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 Workforce Management Software by Region
4.1 Workforce Management Software Market Size by Region (2020-2025)
4.2 Global Workforce Management Software Annual Revenue by Country/Region (2020-2025)
4.3 Americas Workforce Management Software Market Size Growth (2020-2025)
4.4 APAC Workforce Management Software Market Size Growth (2020-2025)
4.5 Europe Workforce Management Software Market Size Growth (2020-2025)
4.6 Middle East & Africa Workforce Management Software Market Size Growth (2020-2025)
5 Americas
5.1 Americas Workforce Management Software Market Size by Country (2020-2025)
5.2 Americas Workforce Management Software Market Size by Type (2020-2025)
5.3 Americas Workforce Management Software Market Size by Application (2020-2025)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC Workforce Management Software Market Size by Region (2020-2025)
6.2 APAC Workforce Management Software Market Size by Type (2020-2025)
6.3 APAC Workforce Management Software Market Size by Application (2020-2025)
6.4 China
6.5 Japan
6.6 South Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe Workforce Management Software Market Size by Country (2020-2025)
7.2 Europe Workforce Management Software Market Size by Type (2020-2025)
7.3 Europe Workforce Management Software Market Size by Application (2020-2025)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa Workforce Management Software by Region (2020-2025)
8.2 Middle East & Africa Workforce Management Software Market Size by Type (2020-2025)
8.3 Middle East & Africa Workforce Management Software Market Size by Application (2020-2025)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global Workforce Management Software Market Forecast
10.1 Global Workforce Management Software Forecast by Region (2026-2031)
10.1.1 Global Workforce Management Software Forecast by Region (2026-2031)
10.1.2 Americas Workforce Management Software Forecast
10.1.3 APAC Workforce Management Software Forecast
10.1.4 Europe Workforce Management Software Forecast
10.1.5 Middle East & Africa Workforce Management Software Forecast
10.2 Americas Workforce Management Software Forecast by Country (2026-2031)
10.2.1 United States Market Workforce Management Software Forecast
10.2.2 Canada Market Workforce Management Software Forecast
10.2.3 Mexico Market Workforce Management Software Forecast
10.2.4 Brazil Market Workforce Management Software Forecast
10.3 APAC Workforce Management Software Forecast by Region (2026-2031)
10.3.1 China Workforce Management Software Market Forecast
10.3.2 Japan Market Workforce Management Software Forecast
10.3.3 Korea Market Workforce Management Software Forecast
10.3.4 Southeast Asia Market Workforce Management Software Forecast
10.3.5 India Market Workforce Management Software Forecast
10.3.6 Australia Market Workforce Management Software Forecast
10.4 Europe Workforce Management Software Forecast by Country (2026-2031)
10.4.1 Germany Market Workforce Management Software Forecast
10.4.2 France Market Workforce Management Software Forecast
10.4.3 UK Market Workforce Management Software Forecast
10.4.4 Italy Market Workforce Management Software Forecast
10.4.5 Russia Market Workforce Management Software Forecast
10.5 Middle East & Africa Workforce Management Software Forecast by Region (2026-2031)
10.5.1 Egypt Market Workforce Management Software Forecast
10.5.2 South Africa Market Workforce Management Software Forecast
10.5.3 Israel Market Workforce Management Software Forecast
10.5.4 Turkey Market Workforce Management Software Forecast
10.6 Global Workforce Management Software Forecast by Type (2026-2031)
10.7 Global Workforce Management Software Forecast by Application (2026-2031)
10.7.1 GCC Countries Market Workforce Management Software Forecast
11 Key Players Analysis
11.1 Kronos
11.1.1 Kronos Company Information
11.1.2 Kronos Workforce Management Software Product Offered
11.1.3 Kronos Workforce Management Software Revenue, Gross Margin and Market Share (2020-2025)
11.1.4 Kronos Main Business Overview
11.1.5 Kronos Latest Developments
11.2 Infor
11.2.1 Infor Company Information
11.2.2 Infor Workforce Management Software Product Offered
11.2.3 Infor Workforce Management Software Revenue, Gross Margin and Market Share (2020-2025)
11.2.4 Infor Main Business Overview
11.2.5 Infor Latest Developments
11.3 Verint
11.3.1 Verint Company Information
11.3.2 Verint Workforce Management Software Product Offered
11.3.3 Verint Workforce Management Software Revenue, Gross Margin and Market Share (2020-2025)
11.3.4 Verint Main Business Overview
11.3.5 Verint Latest Developments
11.4 NICE Systems
11.4.1 NICE Systems Company Information
11.4.2 NICE Systems Workforce Management Software Product Offered
11.4.3 NICE Systems Workforce Management Software Revenue, Gross Margin and Market Share (2020-2025)
11.4.4 NICE Systems Main Business Overview
11.4.5 NICE Systems Latest Developments
11.5 Aspect
11.5.1 Aspect Company Information
11.5.2 Aspect Workforce Management Software Product Offered
11.5.3 Aspect Workforce Management Software Revenue, Gross Margin and Market Share (2020-2025)
11.5.4 Aspect Main Business Overview
11.5.5 Aspect Latest Developments
11.6 Workforce Software
11.6.1 Workforce Software Company Information
11.6.2 Workforce Software Workforce Management Software Product Offered
11.6.3 Workforce Software Workforce Management Software Revenue, Gross Margin and Market Share (2020-2025)
11.6.4 Workforce Software Main Business Overview
11.6.5 Workforce Software Latest Developments
11.7 Clicksoftware
11.7.1 Clicksoftware Company Information
11.7.2 Clicksoftware Workforce Management Software Product Offered
11.7.3 Clicksoftware Workforce Management Software Revenue, Gross Margin and Market Share (2020-2025)
11.7.4 Clicksoftware Main Business Overview
11.7.5 Clicksoftware Latest Developments
11.8 Calabrio
11.8.1 Calabrio Company Information
11.8.2 Calabrio Workforce Management Software Product Offered
11.8.3 Calabrio Workforce Management Software Revenue, Gross Margin and Market Share (2020-2025)
11.8.4 Calabrio Main Business Overview
11.8.5 Calabrio Latest Developments
11.9 ATOSS
11.9.1 ATOSS Company Information
11.9.2 ATOSS Workforce Management Software Product Offered
11.9.3 ATOSS Workforce Management Software Revenue, Gross Margin and Market Share (2020-2025)
11.9.4 ATOSS Main Business Overview
11.9.5 ATOSS Latest Developments
11.10 Genesys
11.10.1 Genesys Company Information
11.10.2 Genesys Workforce Management Software Product Offered
11.10.3 Genesys Workforce Management Software Revenue, Gross Margin and Market Share (2020-2025)
11.10.4 Genesys Main Business Overview
11.10.5 Genesys Latest Developments
11.11 Monet Software
11.11.1 Monet Software Company Information
11.11.2 Monet Software Workforce Management Software Product Offered
11.11.3 Monet Software Workforce Management Software Revenue, Gross Margin and Market Share (2020-2025)
11.11.4 Monet Software Main Business Overview
11.11.5 Monet Software Latest Developments
11.12 InVision AG
11.12.1 InVision AG Company Information
11.12.2 InVision AG Workforce Management Software Product Offered
11.12.3 InVision AG Workforce Management Software Revenue, Gross Margin and Market Share (2020-2025)
11.12.4 InVision AG Main Business Overview
11.12.5 InVision AG Latest Developments
11.13 Teleopti
11.13.1 Teleopti Company Information
11.13.2 Teleopti Workforce Management Software Product Offered
11.13.3 Teleopti Workforce Management Software Revenue, Gross Margin and Market Share (2020-2025)
11.13.4 Teleopti Main Business Overview
11.13.5 Teleopti Latest Developments
12 Research Findings and Conclusion

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