
The global market for Artificial Intelligence Call Center was estimated to be worth US$ million in 2023 and is forecast to a readjusted size of US$ million by 2030 with a CAGR of % during the forecast period 2024-2030.
As an important force driving a new round of scientific and technological revolution, artificial intelligence has been of national strategic importance. Many governments introduces polices and increase capital investment to support AI companies. The Digital Europe plan adopted by the European Union will allocate €9.2 billion on high-tech investments, such as supercomputing, artificial intelligence, and network security. In order to maintain its leading position, the United States will increase its investment in artificial intelligence research and development in non-defense fields, from US$1.6 billion to US$1.7 billion in 2022. According to the latest data released by IDC, global artificial intelligence revenue was US$432.8 billion in 2022, a year-on-year increase of 19.20%, including software, hardware and services.
Report Scope
This report aims to provide a comprehensive presentation of the global market for Artificial Intelligence Call Center, focusing on the total sales revenue, key companies market share and ranking, together with an analysis of Artificial Intelligence Call Center by region & country, by Type, and by Application.
The Artificial Intelligence Call Center market size, estimations, and forecasts are provided in terms of sales revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. With both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Artificial Intelligence Call Center.
Market Segmentation
By Company
IBM
Google
Microsoft
Oracle
SAP
AWS
Nuance Communications
Avaya
Haptik
Artificial Solutions
Zendesk
Segment by Type:
Cloud
On-premises
Segment by Application
BFSI
Retail and E-commerce
Telecommunications
Health Care
Media and Entertainment
By Region
North America
U.S.
Canada
Europe
Germany
France
U.K.
Italy
Russia
Asia-Pacific
China
Japan
South Korea
China Taiwan
Southeast Asia
India
Latin America
Mexico
Brazil
Argentina
Middle East & Africa
Turkey
Saudi Arabia
U.A.E
Chapter Outline
Chapter 1: Introduces the report scope of the report, global total market size. This chapter also provides the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 2: Detailed analysis of Artificial Intelligence Call Center manufacturers competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 3: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 4: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 5: Revenue of Artificial Intelligence Call Center in regional level. It provides a quantitative analysis of the market size and development potential of each region and introduces the market development, future development prospects, market space, and market size of each country in the world.
Chapter 6: Revenue of Artificial Intelligence Call Center in country level. It provides sigmate data by Type, and by Application for each country/region.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 8: Analysis of industrial chain, including the upstream and downstream of the industry.
Chapter 9: Conclusion.
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1 Market Overview
1.1 Artificial Intelligence Call Center Product Introduction
1.2 Global Artificial Intelligence Call Center Market Size Forecast
1.3 Artificial Intelligence Call Center Market Trends & Drivers
1.3.1 Artificial Intelligence Call Center Industry Trends
1.3.2 Artificial Intelligence Call Center Market Drivers & Opportunity
1.3.3 Artificial Intelligence Call Center Market Challenges
1.3.4 Artificial Intelligence Call Center Market Restraints
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Competitive Analysis by Company
2.1 Global Artificial Intelligence Call Center Players Revenue Ranking (2023)
2.2 Global Artificial Intelligence Call Center Revenue by Company (2019-2024)
2.3 Key Companies Artificial Intelligence Call Center Manufacturing Base Distribution and Headquarters
2.4 Key Companies Artificial Intelligence Call Center Product Offered
2.5 Key Companies Time to Begin Mass Production of Artificial Intelligence Call Center
2.6 Artificial Intelligence Call Center Market Competitive Analysis
2.6.1 Artificial Intelligence Call Center Market Concentration Rate (2019-2024)
2.6.2 Global 5 and 10 Largest Companies by Artificial Intelligence Call Center Revenue in 2023
2.6.3 Global Top Companies by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Artificial Intelligence Call Center as of 2023)
2.7 Mergers & Acquisitions, Expansion
3 Segmentation by Type
3.1 Introduction by Type
3.1.1 Cloud
3.1.2 On-premises
3.2 Global Artificial Intelligence Call Center Sales Value by Type
3.2.1 Global Artificial Intelligence Call Center Sales Value by Type (2019 VS 2023 VS 2030)
3.2.2 Global Artificial Intelligence Call Center Sales Value, by Type (2019-2030)
3.2.3 Global Artificial Intelligence Call Center Sales Value, by Type (%) (2019-2030)
4 Segmentation by Application
4.1 Introduction by Application
4.1.1 BFSI
4.1.2 Retail and E-commerce
4.1.3 Telecommunications
4.1.4 Health Care
4.1.5 Media and Entertainment
4.2 Global Artificial Intelligence Call Center Sales Value by Application
4.2.1 Global Artificial Intelligence Call Center Sales Value by Application (2019 VS 2023 VS 2030)
4.2.2 Global Artificial Intelligence Call Center Sales Value, by Application (2019-2030)
4.2.3 Global Artificial Intelligence Call Center Sales Value, by Application (%) (2019-2030)
5 Segmentation by Region
5.1 Global Artificial Intelligence Call Center Sales Value by Region
5.1.1 Global Artificial Intelligence Call Center Sales Value by Region: 2019 VS 2023 VS 2030
5.1.2 Global Artificial Intelligence Call Center Sales Value by Region (2019-2024)
5.1.3 Global Artificial Intelligence Call Center Sales Value by Region (2025-2030)
5.1.4 Global Artificial Intelligence Call Center Sales Value by Region (%), (2019-2030)
5.2 North America
5.2.1 North America Artificial Intelligence Call Center Sales Value, 2019-2030
5.2.2 North America Artificial Intelligence Call Center Sales Value by Country (%), 2023 VS 2030
5.3 Europe
5.3.1 Europe Artificial Intelligence Call Center Sales Value, 2019-2030
5.3.2 Europe Artificial Intelligence Call Center Sales Value by Country (%), 2023 VS 2030
5.4 Asia Pacific
5.4.1 Asia Pacific Artificial Intelligence Call Center Sales Value, 2019-2030
5.4.2 Asia Pacific Artificial Intelligence Call Center Sales Value by Country (%), 2023 VS 2030
5.5 South America
5.5.1 South America Artificial Intelligence Call Center Sales Value, 2019-2030
5.5.2 South America Artificial Intelligence Call Center Sales Value by Country (%), 2023 VS 2030
5.6 Middle East & Africa
5.6.1 Middle East & Africa Artificial Intelligence Call Center Sales Value, 2019-2030
5.6.2 Middle East & Africa Artificial Intelligence Call Center Sales Value by Country (%), 2023 VS 2030
6 Segmentation by Key Countries/Regions
6.1 Key Countries/Regions Artificial Intelligence Call Center Sales Value Growth Trends, 2019 VS 2023 VS 2030
6.2 Key Countries/Regions Artificial Intelligence Call Center Sales Value
6.3 United States
6.3.1 United States Artificial Intelligence Call Center Sales Value, 2019-2030
6.3.2 United States Artificial Intelligence Call Center Sales Value by Type (%), 2023 VS 2030
6.3.3 United States Artificial Intelligence Call Center Sales Value by Application, 2023 VS 2030
6.4 Europe
6.4.1 Europe Artificial Intelligence Call Center Sales Value, 2019-2030
6.4.2 Europe Artificial Intelligence Call Center Sales Value by Type (%), 2023 VS 2030
6.4.3 Europe Artificial Intelligence Call Center Sales Value by Application, 2023 VS 2030
6.5 China
6.5.1 China Artificial Intelligence Call Center Sales Value, 2019-2030
6.5.2 China Artificial Intelligence Call Center Sales Value by Type (%), 2023 VS 2030
6.5.3 China Artificial Intelligence Call Center Sales Value by Application, 2023 VS 2030
6.6 Japan
6.6.1 Japan Artificial Intelligence Call Center Sales Value, 2019-2030
6.6.2 Japan Artificial Intelligence Call Center Sales Value by Type (%), 2023 VS 2030
6.6.3 Japan Artificial Intelligence Call Center Sales Value by Application, 2023 VS 2030
6.7 South Korea
6.7.1 South Korea Artificial Intelligence Call Center Sales Value, 2019-2030
6.7.2 South Korea Artificial Intelligence Call Center Sales Value by Type (%), 2023 VS 2030
6.7.3 South Korea Artificial Intelligence Call Center Sales Value by Application, 2023 VS 2030
6.8 Southeast Asia
6.8.1 Southeast Asia Artificial Intelligence Call Center Sales Value, 2019-2030
6.8.2 Southeast Asia Artificial Intelligence Call Center Sales Value by Type (%), 2023 VS 2030
6.8.3 Southeast Asia Artificial Intelligence Call Center Sales Value by Application, 2023 VS 2030
6.9 India
6.9.1 India Artificial Intelligence Call Center Sales Value, 2019-2030
6.9.2 India Artificial Intelligence Call Center Sales Value by Type (%), 2023 VS 2030
6.9.3 India Artificial Intelligence Call Center Sales Value by Application, 2023 VS 2030
7 Company Profiles
7.1 IBM
7.1.1 IBM Profile
7.1.2 IBM Main Business
7.1.3 IBM Artificial Intelligence Call Center Products, Services and Solutions
7.1.4 IBM Artificial Intelligence Call Center Revenue (US$ Million) & (2019-2024)
7.1.5 IBM Recent Developments
7.2 Google
7.2.1 Google Profile
7.2.2 Google Main Business
7.2.3 Google Artificial Intelligence Call Center Products, Services and Solutions
7.2.4 Google Artificial Intelligence Call Center Revenue (US$ Million) & (2019-2024)
7.2.5 Google Recent Developments
7.3 Microsoft
7.3.1 Microsoft Profile
7.3.2 Microsoft Main Business
7.3.3 Microsoft Artificial Intelligence Call Center Products, Services and Solutions
7.3.4 Microsoft Artificial Intelligence Call Center Revenue (US$ Million) & (2019-2024)
7.3.5 Oracle Recent Developments
7.4 Oracle
7.4.1 Oracle Profile
7.4.2 Oracle Main Business
7.4.3 Oracle Artificial Intelligence Call Center Products, Services and Solutions
7.4.4 Oracle Artificial Intelligence Call Center Revenue (US$ Million) & (2019-2024)
7.4.5 Oracle Recent Developments
7.5 SAP
7.5.1 SAP Profile
7.5.2 SAP Main Business
7.5.3 SAP Artificial Intelligence Call Center Products, Services and Solutions
7.5.4 SAP Artificial Intelligence Call Center Revenue (US$ Million) & (2019-2024)
7.5.5 SAP Recent Developments
7.6 AWS
7.6.1 AWS Profile
7.6.2 AWS Main Business
7.6.3 AWS Artificial Intelligence Call Center Products, Services and Solutions
7.6.4 AWS Artificial Intelligence Call Center Revenue (US$ Million) & (2019-2024)
7.6.5 AWS Recent Developments
7.7 Nuance Communications
7.7.1 Nuance Communications Profile
7.7.2 Nuance Communications Main Business
7.7.3 Nuance Communications Artificial Intelligence Call Center Products, Services and Solutions
7.7.4 Nuance Communications Artificial Intelligence Call Center Revenue (US$ Million) & (2019-2024)
7.7.5 Nuance Communications Recent Developments
7.8 Avaya
7.8.1 Avaya Profile
7.8.2 Avaya Main Business
7.8.3 Avaya Artificial Intelligence Call Center Products, Services and Solutions
7.8.4 Avaya Artificial Intelligence Call Center Revenue (US$ Million) & (2019-2024)
7.8.5 Avaya Recent Developments
7.9 Haptik
7.9.1 Haptik Profile
7.9.2 Haptik Main Business
7.9.3 Haptik Artificial Intelligence Call Center Products, Services and Solutions
7.9.4 Haptik Artificial Intelligence Call Center Revenue (US$ Million) & (2019-2024)
7.9.5 Haptik Recent Developments
7.10 Artificial Solutions
7.10.1 Artificial Solutions Profile
7.10.2 Artificial Solutions Main Business
7.10.3 Artificial Solutions Artificial Intelligence Call Center Products, Services and Solutions
7.10.4 Artificial Solutions Artificial Intelligence Call Center Revenue (US$ Million) & (2019-2024)
7.10.5 Artificial Solutions Recent Developments
7.11 Zendesk
7.11.1 Zendesk Profile
7.11.2 Zendesk Main Business
7.11.3 Zendesk Artificial Intelligence Call Center Products, Services and Solutions
7.11.4 Zendesk Artificial Intelligence Call Center Revenue (US$ Million) & (2019-2024)
7.11.5 Zendesk Recent Developments
8 Industry Chain Analysis
8.1 Artificial Intelligence Call Center Industrial Chain
8.2 Artificial Intelligence Call Center Upstream Analysis
8.2.1 Key Raw Materials
8.2.2 Raw Materials Key Suppliers
8.2.3 Manufacturing Cost Structure
8.3 Midstream Analysis
8.4 Downstream Analysis (Customers Analysis)
8.5 Sales Model and Sales Channels
8.5.1 Artificial Intelligence Call Center Sales Model
8.5.2 Sales Channel
8.5.3 Artificial Intelligence Call Center Distributors
9 Research Findings and Conclusion
10 Appendix
10.1 Research Methodology
10.1.1 Methodology/Research Approach
10.1.2 Data Source
10.2 Author Details
10.3 Disclaimer
IBM
Google
Microsoft
Oracle
SAP
AWS
Nuance Communications
Avaya
Haptik
Artificial Solutions
Zendesk
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*If Applicable.
