Call Center Analytics - Global Market Share and Ranking, Overall Sales and Demand Forecast 2024-2030

Publication ID:

PB511240994

Publication Date:

November 6, 2024

Pages:

133

Publisher:

MRRPB5

Countries:

Global [1]

USD 3,950.00

IT Services [2]

Computing & Electronics [3]

Description:

The process of collecting and analyzing call center data to gain valuable insights about agent performance, call center performance, customer satisfaction and product performance is called call center analytics. Call center analytics is the process of collecting and analyzing customer data to unearth valuable insights about your service organization's performance. This includes customer satisfaction (CSAT), revenue, customer retention, customer effort score, and service-level agreement (SLA) performance.
The global market for Call Center Analytics was estimated to be worth US$ 956 million in 2023 and is forecast to a readjusted size of US$ 2265.2 million by 2030 with a CAGR of 13.6% during the forecast period 2024-2030
North American market for Call Center Analytics was valued at $ million in 2023 and will reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Call Center Analytics was valued at $ million in 2023 and will reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Europe market for Call Center Analytics was valued at $ million in 2023 and will reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global key companies of Call Center Analytics include Cisco, Genpact, 8X8, Inc., Genesys, Oracle, Mitel Networks Corp., SAP SE, NICE and Enghouse Interactive, etc. In 2023, the global five largest players hold a share approximately % in terms of revenue.
Report Scope
This report aims to provide a comprehensive presentation of the global market for Call Center Analytics, focusing on the total sales revenue, key companies market share and ranking, together with an analysis of Call Center Analytics by region & country, by Type, and by Application.
The Call Center Analytics market size, estimations, and forecasts are provided in terms of sales revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. With both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Call Center Analytics.
Market Segmentation
By Company
Cisco
Genpact
8X8, Inc.
Genesys
Oracle
Mitel Networks Corp.
SAP SE
NICE
Enghouse Interactive
Five9, Inc.
CallMiner.
Servion Global Solutions
EdgeVerve Systems Limited
inContact Inc.
Intrado
Zoom Video Communications
Calabrio
Aspect Software
Segment by Type:
Predictive Analytics
Voice Analytics
Customer Satisfaction Analytics
Interaction Analytics
Omnichannel Analytics
Segment by Application
Large Enterprise
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
U.K.
Italy
Russia
Asia-Pacific
China
Japan
South Korea
China Taiwan
Southeast Asia
India
Latin America
Mexico
Brazil
Argentina
Colombia
Middle East & Africa
Turkey
Saudi Arabia
UAE
Chapter Outline
Chapter 1: Introduces the report scope of the report, global total market size. This chapter also provides the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 2: Detailed analysis of Call Center Analytics manufacturers competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 3: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 4: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 5: Revenue of Call Center Analytics in regional level. It provides a quantitative analysis of the market size and development potential of each region and introduces the market development, future development prospects, market space, and market size of each country in the world.
Chapter 6: Revenue of Call Center Analytics in country level. It provides sigmate data by Type, and by Application for each country/region.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 8: Analysis of industrial chain, including the upstream and downstream of the industry.
Chapter 9: Conclusion.

Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.

Table Of Contents:

1 Market Overview
1.1 Call Center Analytics Product Introduction
1.2 Global Call Center Analytics Market Size Forecast
1.3 Call Center Analytics Market Trends & Drivers
1.3.1 Call Center Analytics Industry Trends
1.3.2 Call Center Analytics Market Drivers & Opportunity
1.3.3 Call Center Analytics Market Challenges
1.3.4 Call Center Analytics Market Restraints
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Competitive Analysis by Company
2.1 Global Call Center Analytics Players Revenue Ranking (2023)
2.2 Global Call Center Analytics Revenue by Company (2019-2024)
2.3 Key Companies Call Center Analytics Manufacturing Base Distribution and Headquarters
2.4 Key Companies Call Center Analytics Product Offered
2.5 Key Companies Time to Begin Mass Production of Call Center Analytics
2.6 Call Center Analytics Market Competitive Analysis
2.6.1 Call Center Analytics Market Concentration Rate (2019-2024)
2.6.2 Global 5 and 10 Largest Companies by Call Center Analytics Revenue in 2023
2.6.3 Global Top Companies by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Call Center Analytics as of 2023)
2.7 Mergers & Acquisitions, Expansion
3 Segmentation by Type
3.1 Introduction by Type
3.1.1 Predictive Analytics
3.1.2 Voice Analytics
3.1.3 Customer Satisfaction Analytics
3.1.4 Interaction Analytics
3.1.5 Omnichannel Analytics
3.2 Global Call Center Analytics Sales Value by Type
3.2.1 Global Call Center Analytics Sales Value by Type (2019 VS 2023 VS 2030)
3.2.2 Global Call Center Analytics Sales Value, by Type (2019-2030)
3.2.3 Global Call Center Analytics Sales Value, by Type (%) (2019-2030)
4 Segmentation by Application
4.1 Introduction by Application
4.1.1 Large Enterprise
4.1.2 SMEs
4.2 Global Call Center Analytics Sales Value by Application
4.2.1 Global Call Center Analytics Sales Value by Application (2019 VS 2023 VS 2030)
4.2.2 Global Call Center Analytics Sales Value, by Application (2019-2030)
4.2.3 Global Call Center Analytics Sales Value, by Application (%) (2019-2030)
5 Segmentation by Region
5.1 Global Call Center Analytics Sales Value by Region
5.1.1 Global Call Center Analytics Sales Value by Region: 2019 VS 2023 VS 2030
5.1.2 Global Call Center Analytics Sales Value by Region (2019-2024)
5.1.3 Global Call Center Analytics Sales Value by Region (2025-2030)
5.1.4 Global Call Center Analytics Sales Value by Region (%), (2019-2030)
5.2 North America
5.2.1 North America Call Center Analytics Sales Value, 2019-2030
5.2.2 North America Call Center Analytics Sales Value by Country (%), 2023 VS 2030
5.3 Europe
5.3.1 Europe Call Center Analytics Sales Value, 2019-2030
5.3.2 Europe Call Center Analytics Sales Value by Country (%), 2023 VS 2030
5.4 Asia Pacific
5.4.1 Asia Pacific Call Center Analytics Sales Value, 2019-2030
5.4.2 Asia Pacific Call Center Analytics Sales Value by Country (%), 2023 VS 2030
5.5 South America
5.5.1 South America Call Center Analytics Sales Value, 2019-2030
5.5.2 South America Call Center Analytics Sales Value by Country (%), 2023 VS 2030
5.6 Middle East & Africa
5.6.1 Middle East & Africa Call Center Analytics Sales Value, 2019-2030
5.6.2 Middle East & Africa Call Center Analytics Sales Value by Country (%), 2023 VS 2030
6 Segmentation by Key Countries/Regions
6.1 Key Countries/Regions Call Center Analytics Sales Value Growth Trends, 2019 VS 2023 VS 2030
6.2 Key Countries/Regions Call Center Analytics Sales Value
6.3 United States
6.3.1 United States Call Center Analytics Sales Value, 2019-2030
6.3.2 United States Call Center Analytics Sales Value by Type (%), 2023 VS 2030
6.3.3 United States Call Center Analytics Sales Value by Application, 2023 VS 2030
6.4 Europe
6.4.1 Europe Call Center Analytics Sales Value, 2019-2030
6.4.2 Europe Call Center Analytics Sales Value by Type (%), 2023 VS 2030
6.4.3 Europe Call Center Analytics Sales Value by Application, 2023 VS 2030
6.5 China
6.5.1 China Call Center Analytics Sales Value, 2019-2030
6.5.2 China Call Center Analytics Sales Value by Type (%), 2023 VS 2030
6.5.3 China Call Center Analytics Sales Value by Application, 2023 VS 2030
6.6 Japan
6.6.1 Japan Call Center Analytics Sales Value, 2019-2030
6.6.2 Japan Call Center Analytics Sales Value by Type (%), 2023 VS 2030
6.6.3 Japan Call Center Analytics Sales Value by Application, 2023 VS 2030
6.7 South Korea
6.7.1 South Korea Call Center Analytics Sales Value, 2019-2030
6.7.2 South Korea Call Center Analytics Sales Value by Type (%), 2023 VS 2030
6.7.3 South Korea Call Center Analytics Sales Value by Application, 2023 VS 2030
6.8 Southeast Asia
6.8.1 Southeast Asia Call Center Analytics Sales Value, 2019-2030
6.8.2 Southeast Asia Call Center Analytics Sales Value by Type (%), 2023 VS 2030
6.8.3 Southeast Asia Call Center Analytics Sales Value by Application, 2023 VS 2030
6.9 India
6.9.1 India Call Center Analytics Sales Value, 2019-2030
6.9.2 India Call Center Analytics Sales Value by Type (%), 2023 VS 2030
6.9.3 India Call Center Analytics Sales Value by Application, 2023 VS 2030
7 Company Profiles
7.1 Cisco
7.1.1 Cisco Profile
7.1.2 Cisco Main Business
7.1.3 Cisco Call Center Analytics Products, Services and Solutions
7.1.4 Cisco Call Center Analytics Revenue (US$ Million) & (2019-2024)
7.1.5 Cisco Recent Developments
7.2 Genpact
7.2.1 Genpact Profile
7.2.2 Genpact Main Business
7.2.3 Genpact Call Center Analytics Products, Services and Solutions
7.2.4 Genpact Call Center Analytics Revenue (US$ Million) & (2019-2024)
7.2.5 Genpact Recent Developments
7.3 8X8, Inc.
7.3.1 8X8, Inc. Profile
7.3.2 8X8, Inc. Main Business
7.3.3 8X8, Inc. Call Center Analytics Products, Services and Solutions
7.3.4 8X8, Inc. Call Center Analytics Revenue (US$ Million) & (2019-2024)
7.3.5 Genesys Recent Developments
7.4 Genesys
7.4.1 Genesys Profile
7.4.2 Genesys Main Business
7.4.3 Genesys Call Center Analytics Products, Services and Solutions
7.4.4 Genesys Call Center Analytics Revenue (US$ Million) & (2019-2024)
7.4.5 Genesys Recent Developments
7.5 Oracle
7.5.1 Oracle Profile
7.5.2 Oracle Main Business
7.5.3 Oracle Call Center Analytics Products, Services and Solutions
7.5.4 Oracle Call Center Analytics Revenue (US$ Million) & (2019-2024)
7.5.5 Oracle Recent Developments
7.6 Mitel Networks Corp.
7.6.1 Mitel Networks Corp. Profile
7.6.2 Mitel Networks Corp. Main Business
7.6.3 Mitel Networks Corp. Call Center Analytics Products, Services and Solutions
7.6.4 Mitel Networks Corp. Call Center Analytics Revenue (US$ Million) & (2019-2024)
7.6.5 Mitel Networks Corp. Recent Developments
7.7 SAP SE
7.7.1 SAP SE Profile
7.7.2 SAP SE Main Business
7.7.3 SAP SE Call Center Analytics Products, Services and Solutions
7.7.4 SAP SE Call Center Analytics Revenue (US$ Million) & (2019-2024)
7.7.5 SAP SE Recent Developments
7.8 NICE
7.8.1 NICE Profile
7.8.2 NICE Main Business
7.8.3 NICE Call Center Analytics Products, Services and Solutions
7.8.4 NICE Call Center Analytics Revenue (US$ Million) & (2019-2024)
7.8.5 NICE Recent Developments
7.9 Enghouse Interactive
7.9.1 Enghouse Interactive Profile
7.9.2 Enghouse Interactive Main Business
7.9.3 Enghouse Interactive Call Center Analytics Products, Services and Solutions
7.9.4 Enghouse Interactive Call Center Analytics Revenue (US$ Million) & (2019-2024)
7.9.5 Enghouse Interactive Recent Developments
7.10 Five9, Inc.
7.10.1 Five9, Inc. Profile
7.10.2 Five9, Inc. Main Business
7.10.3 Five9, Inc. Call Center Analytics Products, Services and Solutions
7.10.4 Five9, Inc. Call Center Analytics Revenue (US$ Million) & (2019-2024)
7.10.5 Five9, Inc. Recent Developments
7.11 CallMiner.
7.11.1 CallMiner. Profile
7.11.2 CallMiner. Main Business
7.11.3 CallMiner. Call Center Analytics Products, Services and Solutions
7.11.4 CallMiner. Call Center Analytics Revenue (US$ Million) & (2019-2024)
7.11.5 CallMiner. Recent Developments
7.12 Servion Global Solutions
7.12.1 Servion Global Solutions Profile
7.12.2 Servion Global Solutions Main Business
7.12.3 Servion Global Solutions Call Center Analytics Products, Services and Solutions
7.12.4 Servion Global Solutions Call Center Analytics Revenue (US$ Million) & (2019-2024)
7.12.5 Servion Global Solutions Recent Developments
7.13 EdgeVerve Systems Limited
7.13.1 EdgeVerve Systems Limited Profile
7.13.2 EdgeVerve Systems Limited Main Business
7.13.3 EdgeVerve Systems Limited Call Center Analytics Products, Services and Solutions
7.13.4 EdgeVerve Systems Limited Call Center Analytics Revenue (US$ Million) & (2019-2024)
7.13.5 EdgeVerve Systems Limited Recent Developments
7.14 inContact Inc.
7.14.1 inContact Inc. Profile
7.14.2 inContact Inc. Main Business
7.14.3 inContact Inc. Call Center Analytics Products, Services and Solutions
7.14.4 inContact Inc. Call Center Analytics Revenue (US$ Million) & (2019-2024)
7.14.5 inContact Inc. Recent Developments
7.15 Intrado
7.15.1 Intrado Profile
7.15.2 Intrado Main Business
7.15.3 Intrado Call Center Analytics Products, Services and Solutions
7.15.4 Intrado Call Center Analytics Revenue (US$ Million) & (2019-2024)
7.15.5 Intrado Recent Developments
7.16 Zoom Video Communications
7.16.1 Zoom Video Communications Profile
7.16.2 Zoom Video Communications Main Business
7.16.3 Zoom Video Communications Call Center Analytics Products, Services and Solutions
7.16.4 Zoom Video Communications Call Center Analytics Revenue (US$ Million) & (2019-2024)
7.16.5 Zoom Video Communications Recent Developments
7.17 Calabrio
7.17.1 Calabrio Profile
7.17.2 Calabrio Main Business
7.17.3 Calabrio Call Center Analytics Products, Services and Solutions
7.17.4 Calabrio Call Center Analytics Revenue (US$ Million) & (2019-2024)
7.17.5 Calabrio Recent Developments
7.18 Aspect Software
7.18.1 Aspect Software Profile
7.18.2 Aspect Software Main Business
7.18.3 Aspect Software Call Center Analytics Products, Services and Solutions
7.18.4 Aspect Software Call Center Analytics Revenue (US$ Million) & (2019-2024)
7.18.5 Aspect Software Recent Developments
8 Industry Chain Analysis
8.1 Call Center Analytics Industrial Chain
8.2 Call Center Analytics Upstream Analysis
8.2.1 Key Raw Materials
8.2.2 Raw Materials Key Suppliers
8.2.3 Manufacturing Cost Structure
8.3 Midstream Analysis
8.4 Downstream Analysis (Customers Analysis)
8.5 Sales Model and Sales Channels
8.5.1 Call Center Analytics Sales Model
8.5.2 Sales Channel
8.5.3 Call Center Analytics Distributors
9 Research Findings and Conclusion
10 Appendix
10.1 Research Methodology
10.1.1 Methodology/Research Approach
10.1.2 Data Source
10.2 Author Details
10.3 Disclaimer

Companies Mentioned:

Cisco
Genpact
8X8, Inc.
Genesys
Oracle
Mitel Networks Corp.
SAP SE
NICE
Enghouse Interactive
Five9, Inc.
CallMiner.
Servion Global Solutions
EdgeVerve Systems Limited
inContact Inc.
Intrado
Zoom Video Communications
Calabrio
Aspect Software

License Types:

Single User License (PDF)

This license allows for use of a publication by one person.
This person may print out a single copy of the publication.
This person can include information given in the publication in presentations and internal reports by providing full copyright credit to the publisher.
This person cannot share the publication (or any information contained therein) with any other person or persons.
Unless a Enterprise License is purchased, a Single User License must be purchased for every person that wishes to use the publication within the same organization.
Customers who infringe these license terms are liable for a Global license fee.

听

Site License (PDF)*

This license allows for use of a publication by all users within one corporate location, e.g. a regional office.
These users may print out a single copy of the publication.
These users can include information given in the publication in presentations and internal reports by providing full copyright credit to the publisher.
These users cannot share the publication (or any information contained therein) with any other person or persons outside the corporate location for which the publication is purchased.
Unless a Enterprise License is purchased, a Site User License must be purchased for every corporate location by an organization that wishes to use the publication within the same organization.
Customers who infringe these license terms are liable for a Global license fee.

听

Global License (PDF)*

This license allows for use of a publication by unlimited users within the purchasing organization e.g. all employees of a single company.
Each of these people may use the publication on any computer, and may print out the report, but may not share the publication (or any information contained therein) with any other person or persons outside of the organization.
These employees of purchasing organization can include information given in the publication in presentations and internal reports by providing full copyright credit to the publisher.

*If Applicable.

91制片厂