Conversational Intelligence Software - Global Market Share and Ranking, Overall Sales and Demand Forecast 2024-2030

Publication ID:

PB509248598

Publication Date:

September 26, 2024

Pages:

157

Publisher:

MRRPB5

Countries:

Global [1]

USD 3,950.00

IT Services [2]

Computing & Electronics [3]

Description:

Conversational intelligence software is a type of software that records, transcribes, and analyzes sales calls or other types of conversations. It can identify keywords and topics of conversation, provide statistics and insights, and help users improve their communication skills and outcomes. Conversational intelligence software can be used by businesses to enhance customer service, sales performance, training, and compliance.
The global market for Conversational Intelligence Software was estimated to be worth US$ 3434 million in 2023 and is forecast to a readjusted size of US$ 8312.3 million by 2030 with a CAGR of 13.1% during the forecast period 2024-2030
The industry trend of conversational intelligence software is expected to be positive and growing in the near future. The main drivers for this growth are the rising demand for AI-powered customer support services, the reduced chatbot development costs, the omnichannel deployment, and the increasing adoption of voice-based assistants. The public sector, healthcare, banking, retail, and e-commerce are some of the industries that are expected to benefit from conversational AI solutions.
Report Scope
This report aims to provide a comprehensive presentation of the global market for Conversational Intelligence Software, focusing on the total sales revenue, key companies market share and ranking, together with an analysis of Conversational Intelligence Software by region & country, by Type, and by Application.
The Conversational Intelligence Software market size, estimations, and forecasts are provided in terms of sales revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. With both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Conversational Intelligence Software.
Market Segmentation
By Company
SAP
IBM
Microsoft
Ada
Kore.ai
Conversica
LivePerson
Genesys
Boost.ai
Kata.ai
Cognigy
OneReach.ai
Avaamo
Just AI
Kasisto
Active.Ai
Solvvy
Certainly
Hyro
Mindsay
Segment by Type:
Cloud Based
Web Based
Segment by Application
Large Enterprises
SMEs
By Region
North America
U.S.
Canada
Europe
Germany
France
U.K.
Italy
Russia
Asia-Pacific
China
Japan
South Korea
China Taiwan
Southeast Asia
India
Latin America
Mexico
Brazil
Argentina
Middle East & Africa
Turkey
Saudi Arabia
U.A.E
Chapter Outline
Chapter 1: Introduces the report scope of the report, global total market size. This chapter also provides the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 2: Detailed analysis of Conversational Intelligence Software manufacturers competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 3: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 4: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 5: Revenue of Conversational Intelligence Software in regional level. It provides a quantitative analysis of the market size and development potential of each region and introduces the market development, future development prospects, market space, and market size of each country in the world.
Chapter 6: Revenue of Conversational Intelligence Software in country level. It provides sigmate data by Type, and by Application for each country/region.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 8: Analysis of industrial chain, including the upstream and downstream of the industry.
Chapter 9: Conclusion.

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Table Of Contents:

1 Market Overview
1.1 Conversational Intelligence Software Product Introduction
1.2 Global Conversational Intelligence Software Market Size Forecast
1.3 Conversational Intelligence Software Market Trends & Drivers
1.3.1 Conversational Intelligence Software Industry Trends
1.3.2 Conversational Intelligence Software Market Drivers & Opportunity
1.3.3 Conversational Intelligence Software Market Challenges
1.3.4 Conversational Intelligence Software Market Restraints
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Competitive Analysis by Company
2.1 Global Conversational Intelligence Software Players Revenue Ranking (2023)
2.2 Global Conversational Intelligence Software Revenue by Company (2019-2024)
2.3 Key Companies Conversational Intelligence Software Manufacturing Base Distribution and Headquarters
2.4 Key Companies Conversational Intelligence Software Product Offered
2.5 Key Companies Time to Begin Mass Production of Conversational Intelligence Software
2.6 Conversational Intelligence Software Market Competitive Analysis
2.6.1 Conversational Intelligence Software Market Concentration Rate (2019-2024)
2.6.2 Global 5 and 10 Largest Companies by Conversational Intelligence Software Revenue in 2023
2.6.3 Global Top Companies by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Conversational Intelligence Software as of 2023)
2.7 Mergers & Acquisitions, Expansion
3 Segmentation by Type
3.1 Introduction by Type
3.1.1 Cloud Based
3.1.2 Web Based
3.2 Global Conversational Intelligence Software Sales Value by Type
3.2.1 Global Conversational Intelligence Software Sales Value by Type (2019 VS 2023 VS 2030)
3.2.2 Global Conversational Intelligence Software Sales Value, by Type (2019-2030)
3.2.3 Global Conversational Intelligence Software Sales Value, by Type (%) (2019-2030)
4 Segmentation by Application
4.1 Introduction by Application
4.1.1 Large Enterprises
4.1.2 SMEs
4.2 Global Conversational Intelligence Software Sales Value by Application
4.2.1 Global Conversational Intelligence Software Sales Value by Application (2019 VS 2023 VS 2030)
4.2.2 Global Conversational Intelligence Software Sales Value, by Application (2019-2030)
4.2.3 Global Conversational Intelligence Software Sales Value, by Application (%) (2019-2030)
5 Segmentation by Region
5.1 Global Conversational Intelligence Software Sales Value by Region
5.1.1 Global Conversational Intelligence Software Sales Value by Region: 2019 VS 2023 VS 2030
5.1.2 Global Conversational Intelligence Software Sales Value by Region (2019-2024)
5.1.3 Global Conversational Intelligence Software Sales Value by Region (2025-2030)
5.1.4 Global Conversational Intelligence Software Sales Value by Region (%), (2019-2030)
5.2 North America
5.2.1 North America Conversational Intelligence Software Sales Value, 2019-2030
5.2.2 North America Conversational Intelligence Software Sales Value by Country (%), 2023 VS 2030
5.3 Europe
5.3.1 Europe Conversational Intelligence Software Sales Value, 2019-2030
5.3.2 Europe Conversational Intelligence Software Sales Value by Country (%), 2023 VS 2030
5.4 Asia Pacific
5.4.1 Asia Pacific Conversational Intelligence Software Sales Value, 2019-2030
5.4.2 Asia Pacific Conversational Intelligence Software Sales Value by Country (%), 2023 VS 2030
5.5 South America
5.5.1 South America Conversational Intelligence Software Sales Value, 2019-2030
5.5.2 South America Conversational Intelligence Software Sales Value by Country (%), 2023 VS 2030
5.6 Middle East & Africa
5.6.1 Middle East & Africa Conversational Intelligence Software Sales Value, 2019-2030
5.6.2 Middle East & Africa Conversational Intelligence Software Sales Value by Country (%), 2023 VS 2030
6 Segmentation by Key Countries/Regions
6.1 Key Countries/Regions Conversational Intelligence Software Sales Value Growth Trends, 2019 VS 2023 VS 2030
6.2 Key Countries/Regions Conversational Intelligence Software Sales Value
6.3 United States
6.3.1 United States Conversational Intelligence Software Sales Value, 2019-2030
6.3.2 United States Conversational Intelligence Software Sales Value by Type (%), 2023 VS 2030
6.3.3 United States Conversational Intelligence Software Sales Value by Application, 2023 VS 2030
6.4 Europe
6.4.1 Europe Conversational Intelligence Software Sales Value, 2019-2030
6.4.2 Europe Conversational Intelligence Software Sales Value by Type (%), 2023 VS 2030
6.4.3 Europe Conversational Intelligence Software Sales Value by Application, 2023 VS 2030
6.5 China
6.5.1 China Conversational Intelligence Software Sales Value, 2019-2030
6.5.2 China Conversational Intelligence Software Sales Value by Type (%), 2023 VS 2030
6.5.3 China Conversational Intelligence Software Sales Value by Application, 2023 VS 2030
6.6 Japan
6.6.1 Japan Conversational Intelligence Software Sales Value, 2019-2030
6.6.2 Japan Conversational Intelligence Software Sales Value by Type (%), 2023 VS 2030
6.6.3 Japan Conversational Intelligence Software Sales Value by Application, 2023 VS 2030
6.7 South Korea
6.7.1 South Korea Conversational Intelligence Software Sales Value, 2019-2030
6.7.2 South Korea Conversational Intelligence Software Sales Value by Type (%), 2023 VS 2030
6.7.3 South Korea Conversational Intelligence Software Sales Value by Application, 2023 VS 2030
6.8 Southeast Asia
6.8.1 Southeast Asia Conversational Intelligence Software Sales Value, 2019-2030
6.8.2 Southeast Asia Conversational Intelligence Software Sales Value by Type (%), 2023 VS 2030
6.8.3 Southeast Asia Conversational Intelligence Software Sales Value by Application, 2023 VS 2030
6.9 India
6.9.1 India Conversational Intelligence Software Sales Value, 2019-2030
6.9.2 India Conversational Intelligence Software Sales Value by Type (%), 2023 VS 2030
6.9.3 India Conversational Intelligence Software Sales Value by Application, 2023 VS 2030
7 Company Profiles
7.1 SAP
7.1.1 SAP Profile
7.1.2 SAP Main Business
7.1.3 SAP Conversational Intelligence Software Products, Services and Solutions
7.1.4 SAP Conversational Intelligence Software Revenue (US$ Million) & (2019-2024)
7.1.5 SAP Recent Developments
7.2 IBM
7.2.1 IBM Profile
7.2.2 IBM Main Business
7.2.3 IBM Conversational Intelligence Software Products, Services and Solutions
7.2.4 IBM Conversational Intelligence Software Revenue (US$ Million) & (2019-2024)
7.2.5 IBM Recent Developments
7.3 Microsoft
7.3.1 Microsoft Profile
7.3.2 Microsoft Main Business
7.3.3 Microsoft Conversational Intelligence Software Products, Services and Solutions
7.3.4 Microsoft Conversational Intelligence Software Revenue (US$ Million) & (2019-2024)
7.3.5 Ada Recent Developments
7.4 Ada
7.4.1 Ada Profile
7.4.2 Ada Main Business
7.4.3 Ada Conversational Intelligence Software Products, Services and Solutions
7.4.4 Ada Conversational Intelligence Software Revenue (US$ Million) & (2019-2024)
7.4.5 Ada Recent Developments
7.5 Kore.ai
7.5.1 Kore.ai Profile
7.5.2 Kore.ai Main Business
7.5.3 Kore.ai Conversational Intelligence Software Products, Services and Solutions
7.5.4 Kore.ai Conversational Intelligence Software Revenue (US$ Million) & (2019-2024)
7.5.5 Kore.ai Recent Developments
7.6 Conversica
7.6.1 Conversica Profile
7.6.2 Conversica Main Business
7.6.3 Conversica Conversational Intelligence Software Products, Services and Solutions
7.6.4 Conversica Conversational Intelligence Software Revenue (US$ Million) & (2019-2024)
7.6.5 Conversica Recent Developments
7.7 LivePerson
7.7.1 LivePerson Profile
7.7.2 LivePerson Main Business
7.7.3 LivePerson Conversational Intelligence Software Products, Services and Solutions
7.7.4 LivePerson Conversational Intelligence Software Revenue (US$ Million) & (2019-2024)
7.7.5 LivePerson Recent Developments
7.8 Genesys
7.8.1 Genesys Profile
7.8.2 Genesys Main Business
7.8.3 Genesys Conversational Intelligence Software Products, Services and Solutions
7.8.4 Genesys Conversational Intelligence Software Revenue (US$ Million) & (2019-2024)
7.8.5 Genesys Recent Developments
7.9 Boost.ai
7.9.1 Boost.ai Profile
7.9.2 Boost.ai Main Business
7.9.3 Boost.ai Conversational Intelligence Software Products, Services and Solutions
7.9.4 Boost.ai Conversational Intelligence Software Revenue (US$ Million) & (2019-2024)
7.9.5 Boost.ai Recent Developments
7.10 Kata.ai
7.10.1 Kata.ai Profile
7.10.2 Kata.ai Main Business
7.10.3 Kata.ai Conversational Intelligence Software Products, Services and Solutions
7.10.4 Kata.ai Conversational Intelligence Software Revenue (US$ Million) & (2019-2024)
7.10.5 Kata.ai Recent Developments
7.11 Cognigy
7.11.1 Cognigy Profile
7.11.2 Cognigy Main Business
7.11.3 Cognigy Conversational Intelligence Software Products, Services and Solutions
7.11.4 Cognigy Conversational Intelligence Software Revenue (US$ Million) & (2019-2024)
7.11.5 Cognigy Recent Developments
7.12 OneReach.ai
7.12.1 OneReach.ai Profile
7.12.2 OneReach.ai Main Business
7.12.3 OneReach.ai Conversational Intelligence Software Products, Services and Solutions
7.12.4 OneReach.ai Conversational Intelligence Software Revenue (US$ Million) & (2019-2024)
7.12.5 OneReach.ai Recent Developments
7.13 Avaamo
7.13.1 Avaamo Profile
7.13.2 Avaamo Main Business
7.13.3 Avaamo Conversational Intelligence Software Products, Services and Solutions
7.13.4 Avaamo Conversational Intelligence Software Revenue (US$ Million) & (2019-2024)
7.13.5 Avaamo Recent Developments
7.14 Just AI
7.14.1 Just AI Profile
7.14.2 Just AI Main Business
7.14.3 Just AI Conversational Intelligence Software Products, Services and Solutions
7.14.4 Just AI Conversational Intelligence Software Revenue (US$ Million) & (2019-2024)
7.14.5 Just AI Recent Developments
7.15 Kasisto
7.15.1 Kasisto Profile
7.15.2 Kasisto Main Business
7.15.3 Kasisto Conversational Intelligence Software Products, Services and Solutions
7.15.4 Kasisto Conversational Intelligence Software Revenue (US$ Million) & (2019-2024)
7.15.5 Kasisto Recent Developments
7.16 Active.Ai
7.16.1 Active.Ai Profile
7.16.2 Active.Ai Main Business
7.16.3 Active.Ai Conversational Intelligence Software Products, Services and Solutions
7.16.4 Active.Ai Conversational Intelligence Software Revenue (US$ Million) & (2019-2024)
7.16.5 Active.Ai Recent Developments
7.17 Solvvy
7.17.1 Solvvy Profile
7.17.2 Solvvy Main Business
7.17.3 Solvvy Conversational Intelligence Software Products, Services and Solutions
7.17.4 Solvvy Conversational Intelligence Software Revenue (US$ Million) & (2019-2024)
7.17.5 Solvvy Recent Developments
7.18 Certainly
7.18.1 Certainly Profile
7.18.2 Certainly Main Business
7.18.3 Certainly Conversational Intelligence Software Products, Services and Solutions
7.18.4 Certainly Conversational Intelligence Software Revenue (US$ Million) & (2019-2024)
7.18.5 Certainly Recent Developments
7.19 Hyro
7.19.1 Hyro Profile
7.19.2 Hyro Main Business
7.19.3 Hyro Conversational Intelligence Software Products, Services and Solutions
7.19.4 Hyro Conversational Intelligence Software Revenue (US$ Million) & (2019-2024)
7.19.5 Hyro Recent Developments
7.20 Mindsay
7.20.1 Mindsay Profile
7.20.2 Mindsay Main Business
7.20.3 Mindsay Conversational Intelligence Software Products, Services and Solutions
7.20.4 Mindsay Conversational Intelligence Software Revenue (US$ Million) & (2019-2024)
7.20.5 Mindsay Recent Developments
8 Industry Chain Analysis
8.1 Conversational Intelligence Software Industrial Chain
8.2 Conversational Intelligence Software Upstream Analysis
8.2.1 Key Raw Materials
8.2.2 Raw Materials Key Suppliers
8.2.3 Manufacturing Cost Structure
8.3 Midstream Analysis
8.4 Downstream Analysis (Customers Analysis)
8.5 Sales Model and Sales Channels
8.5.1 Conversational Intelligence Software Sales Model
8.5.2 Sales Channel
8.5.3 Conversational Intelligence Software Distributors
9 Research Findings and Conclusion
10 Appendix
10.1 Research Methodology
10.1.1 Methodology/Research Approach
10.1.2 Data Source
10.2 Author Details
10.3 Disclaimer

Companies Mentioned:

SAP
IBM
Microsoft
Ada
Kore.ai
Conversica
LivePerson
Genesys
Boost.ai
Kata.ai
Cognigy
OneReach.ai
Avaamo
Just AI
Kasisto
Active.Ai
Solvvy
Certainly
Hyro
Mindsay

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