Customer Engagement Center Workforce Optimization - Global Market Share and Ranking, Overall Sales and Demand Forecast 2024-2030

Publication ID:

PB510246368

Publication Date:

October 25, 2024

Pages:

Publisher:

MRRPB5

Countries:

Global [1]

USD 3,950.00

Retailing [2]

Consumer & Retail [3]

Description:

Customer engagement center workforce optimization solutions manage the performance and captures the interaction process of all enterprise employees. Customer engagement center workforce optimization solutions help to improve the customer experience, operational efficiency, and scheduling process.
The global market for Customer Engagement Center Workforce Optimization was estimated to be worth US$ million in 2023 and is forecast to a readjusted size of US$ million by 2030 with a CAGR of % during the forecast period 2024-2030.
North American market for Customer Engagement Center Workforce Optimization was valued at $ million in 2023 and will reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Customer Engagement Center Workforce Optimization was valued at $ million in 2023 and will reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Europe market for Customer Engagement Center Workforce Optimization was valued at $ million in 2023 and will reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global key companies of Customer Engagement Center Workforce Optimization include Verint Systems Inc., Aspect Software, Inc., Calabrio, Inc., CRMXchange, Avaya Inc., Genesys Telecommunications Laboratories, Inc., Open Text Corporation and ConvergeOne, Inc., etc. In 2023, the global five largest players hold a share approximately % in terms of revenue.
Report Scope
This report aims to provide a comprehensive presentation of the global market for Customer Engagement Center Workforce Optimization, focusing on the total sales revenue, key companies market share and ranking, together with an analysis of Customer Engagement Center Workforce Optimization by region & country, by Type, and by Application.
The Customer Engagement Center Workforce Optimization market size, estimations, and forecasts are provided in terms of sales revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. With both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Engagement Center Workforce Optimization.
Market Segmentation
By Company
Verint Systems Inc.
Aspect Software, Inc.
Calabrio, Inc.
CRMXchange
Avaya Inc.
Genesys Telecommunications Laboratories, Inc.
Open Text Corporation
ConvergeOne, Inc.
Segment by Type:
Software
Services
Segment by Application
BFSI
ITand Telecom
Healthcare
Transportation and Logistics
Retail and E-Commerce
Others
By Region
North America
United States
Canada
Europe
Germany
France
U.K.
Italy
Russia
Asia-Pacific
China
Japan
South Korea
China Taiwan
Southeast Asia
India
Latin America
Mexico
Brazil
Argentina
Middle East & Africa
Turkey
Saudi Arabia
UAE
Chapter Outline
Chapter 1: Introduces the report scope of the report, global total market size. This chapter also provides the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 2: Detailed analysis of Customer Engagement Center Workforce Optimization manufacturers competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 3: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 4: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 5: Revenue of Customer Engagement Center Workforce Optimization in regional level. It provides a quantitative analysis of the market size and development potential of each region and introduces the market development, future development prospects, market space, and market size of each country in the world.
Chapter 6: Revenue of Customer Engagement Center Workforce Optimization in country level. It provides sigmate data by Type, and by Application for each country/region.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 8: Analysis of industrial chain, including the upstream and downstream of the industry.
Chapter 9: Conclusion.

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Table Of Contents:

1 Market Overview
1.1 Customer Engagement Center Workforce Optimization Product Introduction
1.2 Global Customer Engagement Center Workforce Optimization Market Size Forecast
1.3 Customer Engagement Center Workforce Optimization Market Trends & Drivers
1.3.1 Customer Engagement Center Workforce Optimization Industry Trends
1.3.2 Customer Engagement Center Workforce Optimization Market Drivers & Opportunity
1.3.3 Customer Engagement Center Workforce Optimization Market Challenges
1.3.4 Customer Engagement Center Workforce Optimization Market Restraints
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Competitive Analysis by Company
2.1 Global Customer Engagement Center Workforce Optimization Players Revenue Ranking (2023)
2.2 Global Customer Engagement Center Workforce Optimization Revenue by Company (2019-2024)
2.3 Key Companies Customer Engagement Center Workforce Optimization Manufacturing Base Distribution and Headquarters
2.4 Key Companies Customer Engagement Center Workforce Optimization Product Offered
2.5 Key Companies Time to Begin Mass Production of Customer Engagement Center Workforce Optimization
2.6 Customer Engagement Center Workforce Optimization Market Competitive Analysis
2.6.1 Customer Engagement Center Workforce Optimization Market Concentration Rate (2019-2024)
2.6.2 Global 5 and 10 Largest Companies by Customer Engagement Center Workforce Optimization Revenue in 2023
2.6.3 Global Top Companies by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Engagement Center Workforce Optimization as of 2023)
2.7 Mergers & Acquisitions, Expansion
3 Segmentation by Type
3.1 Introduction by Type
3.1.1 Software
3.1.2 Services
3.2 Global Customer Engagement Center Workforce Optimization Sales Value by Type
3.2.1 Global Customer Engagement Center Workforce Optimization Sales Value by Type (2019 VS 2023 VS 2030)
3.2.2 Global Customer Engagement Center Workforce Optimization Sales Value, by Type (2019-2030)
3.2.3 Global Customer Engagement Center Workforce Optimization Sales Value, by Type (%) (2019-2030)
4 Segmentation by Application
4.1 Introduction by Application
4.1.1 BFSI
4.1.2 ITand Telecom
4.1.3 Healthcare
4.1.4 Transportation and Logistics
4.1.5 Retail and E-Commerce
4.1.6 Others
4.2 Global Customer Engagement Center Workforce Optimization Sales Value by Application
4.2.1 Global Customer Engagement Center Workforce Optimization Sales Value by Application (2019 VS 2023 VS 2030)
4.2.2 Global Customer Engagement Center Workforce Optimization Sales Value, by Application (2019-2030)
4.2.3 Global Customer Engagement Center Workforce Optimization Sales Value, by Application (%) (2019-2030)
5 Segmentation by Region
5.1 Global Customer Engagement Center Workforce Optimization Sales Value by Region
5.1.1 Global Customer Engagement Center Workforce Optimization Sales Value by Region: 2019 VS 2023 VS 2030
5.1.2 Global Customer Engagement Center Workforce Optimization Sales Value by Region (2019-2024)
5.1.3 Global Customer Engagement Center Workforce Optimization Sales Value by Region (2025-2030)
5.1.4 Global Customer Engagement Center Workforce Optimization Sales Value by Region (%), (2019-2030)
5.2 North America
5.2.1 North America Customer Engagement Center Workforce Optimization Sales Value, 2019-2030
5.2.2 North America Customer Engagement Center Workforce Optimization Sales Value by Country (%), 2023 VS 2030
5.3 Europe
5.3.1 Europe Customer Engagement Center Workforce Optimization Sales Value, 2019-2030
5.3.2 Europe Customer Engagement Center Workforce Optimization Sales Value by Country (%), 2023 VS 2030
5.4 Asia Pacific
5.4.1 Asia Pacific Customer Engagement Center Workforce Optimization Sales Value, 2019-2030
5.4.2 Asia Pacific Customer Engagement Center Workforce Optimization Sales Value by Country (%), 2023 VS 2030
5.5 South America
5.5.1 South America Customer Engagement Center Workforce Optimization Sales Value, 2019-2030
5.5.2 South America Customer Engagement Center Workforce Optimization Sales Value by Country (%), 2023 VS 2030
5.6 Middle East & Africa
5.6.1 Middle East & Africa Customer Engagement Center Workforce Optimization Sales Value, 2019-2030
5.6.2 Middle East & Africa Customer Engagement Center Workforce Optimization Sales Value by Country (%), 2023 VS 2030
6 Segmentation by Key Countries/Regions
6.1 Key Countries/Regions Customer Engagement Center Workforce Optimization Sales Value Growth Trends, 2019 VS 2023 VS 2030
6.2 Key Countries/Regions Customer Engagement Center Workforce Optimization Sales Value
6.3 United States
6.3.1 United States Customer Engagement Center Workforce Optimization Sales Value, 2019-2030
6.3.2 United States Customer Engagement Center Workforce Optimization Sales Value by Type (%), 2023 VS 2030
6.3.3 United States Customer Engagement Center Workforce Optimization Sales Value by Application, 2023 VS 2030
6.4 Europe
6.4.1 Europe Customer Engagement Center Workforce Optimization Sales Value, 2019-2030
6.4.2 Europe Customer Engagement Center Workforce Optimization Sales Value by Type (%), 2023 VS 2030
6.4.3 Europe Customer Engagement Center Workforce Optimization Sales Value by Application, 2023 VS 2030
6.5 China
6.5.1 China Customer Engagement Center Workforce Optimization Sales Value, 2019-2030
6.5.2 China Customer Engagement Center Workforce Optimization Sales Value by Type (%), 2023 VS 2030
6.5.3 China Customer Engagement Center Workforce Optimization Sales Value by Application, 2023 VS 2030
6.6 Japan
6.6.1 Japan Customer Engagement Center Workforce Optimization Sales Value, 2019-2030
6.6.2 Japan Customer Engagement Center Workforce Optimization Sales Value by Type (%), 2023 VS 2030
6.6.3 Japan Customer Engagement Center Workforce Optimization Sales Value by Application, 2023 VS 2030
6.7 South Korea
6.7.1 South Korea Customer Engagement Center Workforce Optimization Sales Value, 2019-2030
6.7.2 South Korea Customer Engagement Center Workforce Optimization Sales Value by Type (%), 2023 VS 2030
6.7.3 South Korea Customer Engagement Center Workforce Optimization Sales Value by Application, 2023 VS 2030
6.8 Southeast Asia
6.8.1 Southeast Asia Customer Engagement Center Workforce Optimization Sales Value, 2019-2030
6.8.2 Southeast Asia Customer Engagement Center Workforce Optimization Sales Value by Type (%), 2023 VS 2030
6.8.3 Southeast Asia Customer Engagement Center Workforce Optimization Sales Value by Application, 2023 VS 2030
6.9 India
6.9.1 India Customer Engagement Center Workforce Optimization Sales Value, 2019-2030
6.9.2 India Customer Engagement Center Workforce Optimization Sales Value by Type (%), 2023 VS 2030
6.9.3 India Customer Engagement Center Workforce Optimization Sales Value by Application, 2023 VS 2030
7 Company Profiles
7.1 Verint Systems Inc.
7.1.1 Verint Systems Inc. Profile
7.1.2 Verint Systems Inc. Main Business
7.1.3 Verint Systems Inc. Customer Engagement Center Workforce Optimization Products, Services and Solutions
7.1.4 Verint Systems Inc. Customer Engagement Center Workforce Optimization Revenue (US$ Million) & (2019-2024)
7.1.5 Verint Systems Inc. Recent Developments
7.2 Aspect Software, Inc.
7.2.1 Aspect Software, Inc. Profile
7.2.2 Aspect Software, Inc. Main Business
7.2.3 Aspect Software, Inc. Customer Engagement Center Workforce Optimization Products, Services and Solutions
7.2.4 Aspect Software, Inc. Customer Engagement Center Workforce Optimization Revenue (US$ Million) & (2019-2024)
7.2.5 Aspect Software, Inc. Recent Developments
7.3 Calabrio, Inc.
7.3.1 Calabrio, Inc. Profile
7.3.2 Calabrio, Inc. Main Business
7.3.3 Calabrio, Inc. Customer Engagement Center Workforce Optimization Products, Services and Solutions
7.3.4 Calabrio, Inc. Customer Engagement Center Workforce Optimization Revenue (US$ Million) & (2019-2024)
7.3.5 CRMXchange Recent Developments
7.4 CRMXchange
7.4.1 CRMXchange Profile
7.4.2 CRMXchange Main Business
7.4.3 CRMXchange Customer Engagement Center Workforce Optimization Products, Services and Solutions
7.4.4 CRMXchange Customer Engagement Center Workforce Optimization Revenue (US$ Million) & (2019-2024)
7.4.5 CRMXchange Recent Developments
7.5 Avaya Inc.
7.5.1 Avaya Inc. Profile
7.5.2 Avaya Inc. Main Business
7.5.3 Avaya Inc. Customer Engagement Center Workforce Optimization Products, Services and Solutions
7.5.4 Avaya Inc. Customer Engagement Center Workforce Optimization Revenue (US$ Million) & (2019-2024)
7.5.5 Avaya Inc. Recent Developments
7.6 Genesys Telecommunications Laboratories, Inc.
7.6.1 Genesys Telecommunications Laboratories, Inc. Profile
7.6.2 Genesys Telecommunications Laboratories, Inc. Main Business
7.6.3 Genesys Telecommunications Laboratories, Inc. Customer Engagement Center Workforce Optimization Products, Services and Solutions
7.6.4 Genesys Telecommunications Laboratories, Inc. Customer Engagement Center Workforce Optimization Revenue (US$ Million) & (2019-2024)
7.6.5 Genesys Telecommunications Laboratories, Inc. Recent Developments
7.7 Open Text Corporation
7.7.1 Open Text Corporation Profile
7.7.2 Open Text Corporation Main Business
7.7.3 Open Text Corporation Customer Engagement Center Workforce Optimization Products, Services and Solutions
7.7.4 Open Text Corporation Customer Engagement Center Workforce Optimization Revenue (US$ Million) & (2019-2024)
7.7.5 Open Text Corporation Recent Developments
7.8 ConvergeOne, Inc.
7.8.1 ConvergeOne, Inc. Profile
7.8.2 ConvergeOne, Inc. Main Business
7.8.3 ConvergeOne, Inc. Customer Engagement Center Workforce Optimization Products, Services and Solutions
7.8.4 ConvergeOne, Inc. Customer Engagement Center Workforce Optimization Revenue (US$ Million) & (2019-2024)
7.8.5 ConvergeOne, Inc. Recent Developments
8 Industry Chain Analysis
8.1 Customer Engagement Center Workforce Optimization Industrial Chain
8.2 Customer Engagement Center Workforce Optimization Upstream Analysis
8.2.1 Key Raw Materials
8.2.2 Raw Materials Key Suppliers
8.2.3 Manufacturing Cost Structure
8.3 Midstream Analysis
8.4 Downstream Analysis (Customers Analysis)
8.5 Sales Model and Sales Channels
8.5.1 Customer Engagement Center Workforce Optimization Sales Model
8.5.2 Sales Channel
8.5.3 Customer Engagement Center Workforce Optimization Distributors
9 Research Findings and Conclusion
10 Appendix
10.1 Research Methodology
10.1.1 Methodology/Research Approach
10.1.2 Data Source
10.2 Author Details
10.3 Disclaimer

Companies Mentioned:

Verint Systems Inc.
Aspect Software, Inc.
Calabrio, Inc.
CRMXchange
Avaya Inc.
Genesys Telecommunications Laboratories, Inc.
Open Text Corporation
ConvergeOne, Inc.

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